What are BlueFolder users saying about the software?
Read what people like you have said about using BlueFolder software through verified user reviews
User Review Highlights
4.7
32 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing."
"You can also customize who sees what information (employees, clients and vendors) which is awesome."
"We really enjoyed the team scheduling on this it was effective for us and helpful we organizing our schedule."
"It lacks a Drag and Drop feature as well as project management. Lack of Unsecured Email Passwords and Email Addresses, Limited Customer and Worker Customization."
"Lacking a Drag and Drop feature and project management."
"Lack of Unsecured email passwords and email addresses , limited of customization of customers and workers."
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Showing 1 - 25 of 32 reviews

Carl
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
April 2020
BlueFolder saved our company and allowed us to grow!
Additionally, BlueFolder's customer service was top-notch. Anytime we had a question, they had an immediate answer.
Pros
We were burdened with heavy software that required a million clicks to get the simplest things done. Then, we found BlueFolder. It gave us everything we needed to store customer information, schedule service tickets for our employees and most importantly, close tickets and get paid quickly. The software's simplicity allowed us to put our focus on growing the company.
Cons
We found no cons with the BlueFolder software.

Response from BlueFolder
Hi Carl, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team
Replied April 2020
AMBER
Company size: 2-10 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
June 2020
Ease in service work operations
This program keeps my operations organized in an easy way. I am sure I don't even use half the features in which I would like to be able to learn more about the options to see if it will help my operation even more.
Pros
The flow of a work order, from quote, to executed work order an scheduling, to completion of work order with a signature feature, to batching work orders to Quickbooks
Cons
Lacking a Drag and Drop feature and project management
Reasons for switching to BlueFolder
I needed better capabilites to execute work orders
Ken
Company size: 2-10 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
May 2020
Integration
Overall Bluefolder has help our team keep organized and keep the lines of communication open.
Pros
That it integrated with QBO our accounting software.
Cons
That Bluefolder is not backwards compatible with QBO unless we want to spend more money developing it.
Paula
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
April 2017
BLUEFOLDER WILL HELP YOU GROW YOUR BUSINESS
We have been using BlueFolder for five years to schedule and manage a very, busy elevator service department. Without BlueFolder we would not have been able to grow our company by 50%, It allows us to provide the type of information that the technicians need in the field to do their job and the home office to manage all of the customers and equipment. The System has a lot of ways to customize the information specific to your company's needs. Their customer support is extremely helpful and always accessible when needed. This was the single most effective decision we have every made and I highly recommend this system.
Pros
The ease of data entry. The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing. This system has enabled our company's department to grow by 50%...
Cons
Would love to be able to link multiple data sets for custom reports.
Samantha
Company size: 51-200 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
April 2020
Amazing Product with Great Customer Service
Our experience has been great. We started with them as a small company and as we have grown over the last 8 years so have they and the updates fit right along with our needs. Customer service always responds very quickly and is very helpful!
Pros
The scheduling and team calendar feature, also the ease to customize the system to fit your business needs. We also like that it tracks equipment in one place. You can also customize who sees what information (employees, clients and vendors) which is awesome
Cons
Right now the only feature I want to see if contracts able to be billed on use so you can track how many hours you use for an unlimited contract and still bill it
Leslie
Company size: 51-200 employees
Industry: Mechanical or Industrial Engineering
Time used: Less than 2 years
Review Source: Capterra
April 2020
One stop shop
Excellent. [SENSITIVE CONTENT HIDDEN] our sales support has been wonderful and is a pleasure to interact with when we need help.
Pros
Bluefolder is excellent for our facility maintenance division. The ease of being able to enter customers, schedule calls, add notes, photos, tracking past services, and setting up future services. Time tracking for our service guys The overall software is very effortless and has become vital to our company.
Cons
Currently, I have no issues with bluefolder.

Response from BlueFolder
Leslie, thank you for taking the time to leave a review and for being a valued customer!
Replied May 2020
John
Verified reviewer
Company size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
Review Source: Capterra
January 2022
Blue Folder helped us streamline RMA's
We have seen a 11% increase in calibrations this past year by using blue folder to track and remind about calibrations.
Pros
We use Blue Folder for our RMA process and tracking customer equipment for calibrations and repairs.
Cons
I wish it had a duplicate equipment feature.

Response from BlueFolder
Hi John, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team
Replied January 2022
Geoffrey
Company size: 2-10 employees
Industry: Management Consulting
Time used: Less than 2 years
Review Source: Capterra
January 2022
Blue Folder - Maintenance Work Order
Great customer support during the initial setup and customization of the software to import all of our customers for a property management company.
Pros
The software is easy to use and adaptable to our needs. The Quickbooks integration is crucial and works well. Hopefully we can get some minor fixes to the imported fields for matching classifications. Overall it works great!
Cons
nothing so far, it all just works GREAT!

Response from BlueFolder
Hi Geoffrey, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team
Replied January 2022
Justin
Company size: 2-10 employees
Industry: Mechanical or Industrial Engineering
Time used: Less than 12 months
Review Source: Capterra
January 2022
HVAC/R Company
Love it!
Pros
It is a fairly simple product to use, all of our techs really enjoy how easy it is overall.
Cons
We don't use this product to bill our customers. Once a call is billed, we have to delete the work order or calls will get buried on the main page. Once a call is deleted you have to search for it and reopen the call to see it again. Not hard but it can be a pain at times.
Reasons for switching to BlueFolder
Overall ease of use

Response from BlueFolder
Hi Justin, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team
Replied January 2022
Anonymous
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
Excellent software with amazing customer service
Pros
BlueFolder is very easy to use and available on multiple devices. The software has helped myself and the team stay organized and efficient. The structure is very simple to use but has plenty of features available.
Cons
The only thing I would like to see improved are more customizable report features available to either create or pull from.
Kristy
Company size: 2-10 employees
Industry: Real Estate
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2017
BlueFolder is easy to use to manage work orders.
The software is easy to use and has some great functions. The best feature is being able to sort by job, property, etc. I LOVE having the search bar - I use this every time I enter a new service request. It helps being able to go back and see all the jobs for a specific property - or even all the jobs with one specific issue.
Pros
It's easy to look up past work orders (so I can see when something has been previously done with a property). It's very simple to set up new properties and contacts. The invoices are very professional looking and transfer nicely to QuickBooks.
Cons
I wish this software would integrate with Buildium - would be much easier to use if I didn't have to export to QuickBooks, download, then reupload to our management software. I also find it a pain to contact customer support to do basic functions like adding a user or removing a user.
Stephen
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
April 2020
Great Tool
I am very pleased with the overall experience with Bluefolder.
Pros
Bluefolder has been an essential tool to my service business. We use it to dispatch service techs, collect time, add material, generate work description, communicate drawings, track job progress and more.
Cons
We would like to customize the ticket number feature. We also would like to be able to create a private comment where the lead tech can not see it. Only the service manager.
Reasons for choosing BlueFolder
Worked well at my last employer.

Response from BlueFolder
Thank you for your review of BlueFolder Stephen! We greatly appreciate the feedback and have passed along your recommendations to our product team for review. Thanks for being a valued customer! Sincerely, The BlueFolder Team
Replied April 2020
Robert
Verified reviewer
Industry: Recreational Facilities and Services
Time used: Less than 2 years
Review Source: GetApp
March 2016
Very easy to use and to the point.
I have been a user of Blue Folder since 2009. I have always kept an eye out for other applications to make sure I was get the best bang for my buck. I have spent hundreds of hours testing other systems and I can tell you this app is the only one that makes it easy and a very short learning period on how to use the app. The best feature they have is the customer notifications. That alone is worth the price. They make it so easy to communicate to my customer and they tell me that they love it!! Our customers are aware of what is going on every step of the way.
Pros
Customer Notifications Ease of use Very pleasing to look at The customer support team treats me like a family member and not just another customer. The get customer service beyond just being there when needed.
Cons
At the time there is no way to accept online payments. But they have told me that is in the works.

Response from BlueFolder
Thank you for your positive review and being our customer for the last 7 years. We are pleased that we have made such a positive impact on your business and the service you provide your customers. We hope you are enjoying all of the enhancements in the software update that we deployed last week. And thanks for your suggestions – they are helpful as we work to make BlueFolder better with each new update.
Replied March 2016
Deb
Industry: Management Consulting
Time used: More than 2 years
December 2015
Meets our industry need like no other program
Pros
The website is easy to use and intuitive. We have never experienced any downtime with it and find their customer support helpful and responsive. We have a unique niche in the senior service industry and found that this software meets our needs like no other.
Cons
We like least the cost per user since we don't take advantage of much that the site offers. It would be nice is the fees could be based on what functions we use. The capability to upload documents and photos would also be a plus. Additionally, there is currently no access to the mobile app for our "technicians", only "administrators".
Mike
Time used: Free Trial
Review Source: Capterra
July 2011
Best online service team software
I would consider Blue Folder to be a "pillar" of our business. It is as important has as our accountant, lawyer, sales team, support team, etc. I do not think we could operate without it.
Pros
I like how the software is updated on a monthly basis and updates are distributed automatically. Improvement suggestions are encouraged and often make it into a future update. Uptime is 99.9%. All data is automatically backed up online. I really like how you can search the service call titles and the comments. This makes it easy to find a solution to a problem we have dealt with before. We also like the mobile edition on our Android phones. The technicians are automatically alerted to schedule changes and can easily lookup maps, driving directions, gate codes, special instructions, etc. However, the best feature is that the software is focused on service businesses, which means that the interface is simple, yet powerful. It saves us many hours over the old way we managed our service team.
Cons
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds. Or at least promises to consider the request for the future upgrade.
jerome
Company size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time used: Less than 12 months
June 2017
Blue Folder service software
Blue Folder Basic simplified portal use for employees and customers. Equipment tracking and customer management, straight to the chase service management software
Pros
Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.
Cons
Lack of Unsecured email passwords and email addresses , limited of customization of customers and workers ,
L.J.
Company size: 1 employee
Industry: Facilities Services
Time used: Less than 6 months
Review Source: Capterra
April 2017
Great product and SUPERIOR customer service
Blue Folder was the perfect fit both functionally and financially for my start up business (National HVAC management). There are a few things that I wish the software could do (i.e. Quoting) but it is my understanding that Blue Folder is constantly working hard to upgrade and add functions to the system for the benefit of their clients/users. The customer service and support with Blue Folder is EXCELLENT. My representative on the Blue Folder Team when I have questions has always been very helpful, friendly and quick to get back to me. Choosing Blue Folder for my software needs was a great decision, can't imagine my new start up without them.
Pros
Ease of use, cost and support
Cons
Would like to see added functions OR at least the ability to possibly pay for specific changes/upgrades that would benefit and make it a better fit overall for my business.
Pete
Time used: Free Trial
Review Source: Capterra
January 2012
Finally found software for our service business
Would recommend to any service company who would like a simple interface for both users of the company and for end-users submitting service requests. My technician who like many other technicians doesn't really like change, but liked this software immediately upon trying it.
Pros
Ease of use. We have tried other web-based service software providers and they just didn't fit our needs. For us it has to be easy to use or it won't get used and that is exactly what happened with the other software we tried. Now, we can enter a service request when someone calls our cell phone quickly and easily right from our Iphones. The new request is emailed automatically to the customer who can then track the progress of the request. I have had compliments from customers in the last couple of days saying how much they like the ease of use and simplicity.
Cons
Would like to have the ability to do estimates in BlueFolder. I spoke with the salesperson and he said it will be available in the not to distant future-Hope so.
Miles
Company size: 51-200 employees
Industry: Industrial Automation
Time used: Less than 2 years
Review Source: Capterra
May 2020
Organized Accountability
Pros
Visibility, Reporting Reduces overall touches once you can see and correct.
Cons
Contacts doesn’t really work the way we need them too.
Buckley
Time used: Free Trial
Review Source: Capterra
July 2009
Blue Service for web based scheduling and customer data base
Like many small businesses, my employees don't come into the "office," our small Senior Service company dispatches employees from their homes. The laborious process of sending information by email was revolutionized by a web based scheduling and data base called BLUE SERVICE. Now my employees can login from home to view their schedules- the who, what and where of the service appointment they have been slated to fill. They have access to their client's contact information, locations, and also notes about each client's individual needs. It only takes one administrator to enter the information and any employee available for the job has access to all the information they need- right from their homes. BLUE SERVICE cut down on time-consuming administrative tasks by about 70% and the information is uniform, organized and easily accessible.
Pros
Web based so our staffers can check their schedules, service details and customer information online. Easy to use, intuative.
Cons
We wish they would have a SEARCH capability, so that we could easily search for appointments.
Anthony
Company size: 11-50 employees
Industry: Construction
Time used: Less than 6 months
Review Source: Capterra
April 2017
Such a great HVAC/Plumbing service software package
I have had nothing but a great experience with BlueFolder so far. Easy to use and access from anywhere or any device. Support, I can't say enough. Awesome!! They are quick to reply and extremely polite and courteous. I get my answers quick. Regular updates keep them on the cutting edge to allow them to offer us the best experience. They will customize upon request as well. I would recommend this to a friend!
Pros
Accessibility. The info that is available to my techs in the field. That it is cloud based and I can get what I need from anywhere and any device.
Cons
Nothing yet
Anonymous
Company size: 1,001-5,000 employees
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2021
Blue- folder
Pros
"Ability to manage field technicians and give them with the information they need to execute their jobs. The ability to bill using QuickBooks integration." "You can also control who sees what data (workers, clients, and vendors), which is fantastic." "We had a lot of fun with the team scheduling on this; it worked well for us and helped us organise our schedule."
Cons
"It lacks a Drag and Drop feature as well as project management." "Lack of Unsecured Email Passwords and Email Addresses, Limited Customer and Worker Customization."
Jeramy
Time used: Free Trial
Review Source: Capterra
March 2015
Love it!
We've used it for two years, have 30 techs, and love it. The appointment/work order bubbles are user friendly and easy to look at. Creating work orders is super fast and easily searchable afterwards. I'm able to add their calendars into my google calendar so I know where they'll be at any moment while I'm out of the office. Customer service reps are fast and friendly, the site has been down only twice in two years. The billing feature isn't as efficient as quickbooks, so we import the info there. One change I would like to see is realtime clock in/clock out for the techs so there're unable to alter them. Perhaps expanding on the 'recent activity' section on the dashboard would be good too.
Joe
Time used: Free Trial
Review Source: Capterra
July 2011
Bluefolder a must have for service companies.
We highly recommend Bluefolder to those in the service industry.
Pros
Easy to use Available anywhere anytime Reasonable pricing Quick response from bluefolder support Customer portal enables our primary customer to view our activity without the need for phone calls.
Cons
1. When service request is assigned to technician and email is sent from Bluefolder, It would be great if the email could keep its format for ease of reading. 2. Constant feed on new service requests without having to refresh page.
Dexter
Time used: Free Trial
Review Source: Capterra
June 2015
Best software out there for Managed IT Providers
I've looked at at least 40 different companies out there that host ticketing systems for Managed service providers and obsoletely none of them came even close to Blue Folder. I really missed not having Blue Folder around. I truly recommend it anyone. It comes with all important features right out of the box. Many of which are completely missing from similar software. And it's extremely easy to use.
