--- title: "BuildOps Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BuildOps. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BuildOps is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/buildops-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [HVAC Software](https://www.softwareadvice.com/field-service/hvac-comparison/) / [BuildOps](https://www.softwareadvice.com/cmms/buildops-profile/) / BuildOps Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/buildops-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/buildops-profile/alternatives/) # BuildOps User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 177 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 102 reviews (58%) - 4 stars: 60 reviews (34%) - 3 stars: 8 reviews (5%) - 2 stars: 3 reviews (2%) - 1 star: 4 reviews (2%) ### Most mentioned pros - Overall, BuildOps has been a valuable tool for our business, significantly improving our day-to-day operations—especially in invoicing, payment processing, and job tracking. While there are areas for improvement, particularly with reporting and collections functionality, the platform has helped us become more efficient, organized, and customer-focused. - BuildOps is a powerful, all-in-one platform best suited for mid-sized to large service companies that want to consolidate operations and improve visibility across departments. While there are occasional quirks and a learning curve upfront, the long-term efficiency and organization it brings to service and billing workflows make it a worthwhile investment. - The platform has streamlined our workflow, reduced delays, and helped ensure invoices are completed and sent out much faster and more accurately. ### Most mentioned cons - Some things should be easily customizable but arent, like the Pay Application. And the fact that once something is exported to our accounting system, can't be exported again if some modification were done. - There are a number of pages I have stumbled on that create a table with no way to print or export the data. - Having to clear the cash and restart Build Opps when it is getting glitchy or locking up. ## BuildOps customer reviews Showing reviews 1-25 of 177 (page 1). ### Great Choice for our Business - Overall rating: 4/5 - Reviewer: Samantha J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been positive. There are certainly things we learned along the way that we wish we did differently during implementation but overall we are happy with our purchase and feel we made the right decision for our business moving forward. The customer support team is incredible and very responsive when we have issues or questions. They are constantly making updates and improvements to their product based on the requests of their users which is what you want to see in a software that is the heart of your business. We see BuildOps as a partnership and are excited for our future with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We liked that BuildOps still has a week view on their dispatch board, not just a daily view. This is helpful when projecting out work and building a tech's schedule. The technician's mobile app clearly had a lot of time and research put into it and it shows...it is intuitive to use and clean. The one-click invoicing has been an incredible time saver for the billing team and was an immediate improvement we saw. Overall, we also were drawn to BuildOps' customer focused model and the attitudes of their team members. Every member of the BuildOps team was knowledgable about their product and ready and willing to answer any questions and take as many meetings as needed to make sure we were making the right decision and throughout the implementation process. The built in quoting module has made getting quotes out to customers and tracking outstanding quotes so much simpler. #### Cons The dispatch board while good still has a bit to go to be great, if you choose to release calls individually there is only one way to do that when there are so many other actions that we are given 2-3 ways to accomplish them. We also wish we could arrange the names on the dispatch board ourselves instead of being locked into alphabetically. Editing an already active service agreement is also kinda clunky and requires some repetitive data entry and could be improved. #### Reasons for choosing BuildOps BuildOps was the only product to offer a week-view of the dispatch board and felt like the best fit for our company. Their corporate values closely align with our own and you could tell how much they focus on product support and development. We also chose BuildOps because they prioritize their updates based on user feedback. #### Reasons for switching to BuildOps We switched from ESC by FieldEdge. ESC is an on-prem software and we were looking to make the switch to something cloud-based. ESC was also no longer receiving any feature enhancements - only bug fixes and security updates. --- ### Strong Operational Tool That Streamlines Invoicing and Job Management - Overall rating: 5/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, BuildOps has been a valuable tool for our business, significantly improving our day-to-day operations—especially in invoicing, payment processing, and job tracking. While there are areas for improvement, particularly with reporting and collections functionality, the platform has helped us become more efficient, organized, and customer-focused. With continued enhancements, it has the potential to be an even more powerful all-in-one solution. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We’ve had a very positive experience using BuildOps for our operations. One of the biggest improvements we’ve seen is in our invoicing efficiency. The platform has streamlined our workflow, reduced delays, and helped ensure invoices are completed and sent out much faster and more accurately. The addition of Payments+ has also been a great benefit. It provides a fast, customer-friendly way to process payments, which has improved our overall customer experience and helped us get paid more quickly. Another major advantage is how easy it is to track quotes and work orders. Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job. Overall, BuildOps has been a valuable tool in improving efficiency, organization, and customer satisfaction across our business. #### Cons While BuildOps has been beneficial in many areas, there are a few challenges we’ve encountered. Reporting can be difficult to create and customize. It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be. This can make it harder to quickly pull insights or track performance without additional effort. Another limitation is the lack of a default customer statement feature for collections. Having automated statements available to send to customers would greatly improve efficiency in managing past-due accounts and streamline our collections process. #### Reasons for switching to BuildOps Needed an updated System to improve efficiency --- ### STAY AWAY...at least until you see significant reviews showing improvement in CX and urgency - Overall rating: 2/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Negative. I would not recommend it to anyone at this time. Until they get their customer experience significantly improved, especially around migration and general support. Currently, they are very impersonal and have no sense of urgency and extremely poor communication when a problem arises. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The potential of the product. On the face of it, it looks like it could add value and we have been generally happy with the dispatching...the rest is meh #### Cons The lack of support once we went live from the beginning until this current day. They state they have known issues, often with certain platforms, but there is no urgency to resolve it. You have to follow up multiple times to get a response and there is no understanding of urgency or customer experience, especially from the technical team. They seem like all they care about is closing a ticket, even if the closing is this is a known issue and we are looking into it. #### Reasons for choosing BuildOps price and perceived ability to satisfy are needs just as well. Also, considered customization, which is not as robust as indicated during the sales process. #### Reasons for switching to BuildOps Our product was actually AppWright but not listed in the drop down. More features, functionality and manual processes, or so we thought --- ### With some work, you will see the benefits on the other side of implementation - Overall rating: 4/5 - Reviewer: Pam M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementation is long and hard but once you move through it, you will start to see the benefits. BuildOps is continually improving and does listen to customers in planning for improvements. The software has allowed us to move to a paperless system as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how streamlined it is, how easy it is to see job costs and ease of invoicing. It has cut down on our time to invoice greatly. We have also increased our quoted repairs as the quote to job feature is seamless. #### Cons I think the PR area is weaker and I wish the Purchasing module allowed you to pick the payment date or offered better terms. #### Reasons for choosing BuildOps Better working flow between modules than sage. #### Reasons for switching to BuildOps They were sunsetting CRE. We decided to move to a system that is more integrated and streamlined. --- ### My first few months with BuildOps - Overall rating: 4/5 - Reviewer: Genevieve D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love BuildOps, his Dashboard, the notes that you can leave on everything, the project dashboard, almost everything!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The dashboard are easily customizable! Once it is setup you don't have to spend hours searching for some information. Also, [sensitive content hidden] is so helpfull! for small question he always have the right answer so we don't need to bother support only for small information! Support is quick to reply (sometimes less than 10 minutes and I've been answered! ) The payments section is clear and easily useable by seeing all invoices for one customer and to keep track of the payment if a payment agreement is done with a customer. When we sent Live with BuildOps, it took me only a week to learn how to use it! #### Cons Some things should be easily customizable but arent, like the Pay Application. And the fact that once something is exported to our accounting system, can't be exported again if some modification were done. #### Reasons for switching to BuildOps Maestro was no longer what we needed for the volume of operation that keeps growing --- ### BuildOps veteran - Overall rating: 5/5 - Reviewer: Michael N. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. Progressive company always improving the product for contractors. Customer service is very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, flexibility with different scopes of work service vs construction. AI functions are helpful when shortening workflows. #### Cons Project functions need a bit more development. They can be clunky and not in line with how quoting is performed in the platform. #### Reasons for choosing BuildOps Construction and service operations were handled under the same platform. #### Reasons for switching to BuildOps Looking for a more progressive, user friendly platform --- ### Thoughts since I have had Buildops - Overall rating: 4/5 - Reviewer: Dani D. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I do like buildops - not sure what happened but the phone support has been horrible. Seems like the people on the line don't know the product and have to call back constantly. It wasn't like that when we first started #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I liked the simplicity of it. It didn't seem so complicated and I liked that. When you are on call you need it to create and move things along quickly. #### Cons I think some things should " auto fill" to avoid so many steps in making a service ticket. I also think it's lacking like a reminder pop up or like quick reference for customers #### Reasons for switching to BuildOps no I didn't I was just affected by it - since i am the dispatcher --- ### BuildOps Success - Overall rating: 4/5 - Reviewer: Holly E. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far it has been amazing. As we continue to grow our company we are looking for ways to improve on the office and field side. We are currently looking at developing Coast through BuildOps as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The accessibility it is from both desktop and mobile side. It allows me to dispatch and assign calls from anywhere, which as a dispatcher is amazing. #### Cons A major downfall we are running into is how our accounting software integrates with BuildOps. We have been live for about a year and we are still struggling with making it more efficient on the accounting side of our business. #### Reasons for switching to BuildOps Easier field use, more information, quicker turnaround from the field to the office. --- ### AP Automation needed - Overall rating: 4/5 - Reviewer: Lenny D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Dispatch Search features for job, project, PO, etc. Time tracking Ability to quote jobs within BuildOps Job cost reports #### Cons Lack of AP Automation. Most of the large third party AP automation providers integrate with Sage Intacct but none integrates with BuildOps. AP Automation would be an excellent addition to Buildops. Also, it would be helpful if BuildOps calculated the open $ amounts on PO's. Currently, we have to manually subtract the receipts from the PO amount. #### Reasons for switching to BuildOps Ventus was a sub par ERP. BuildOps check a lot of the boxes we were looking for in terms of technology and contractor software. --- ### Executive Assistant - Overall rating: 5/5 - Reviewer: Whitney P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Smooth transition to it, with a lot of tools in the system that helps us with our everyday jobs. They also are constantly updating their software and process to allow changes that are needed from feedback! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has been a way easier system than our previous CRM. Learning to use it was a quicker adjustment than expected and the esthetics of BuildOps is pleasing. #### Cons There has been a few bugs with it for my techs and we have to clear cache way more often than I would expect to get things to work better again. #### Reasons for choosing BuildOps We enjoyed the team at BuildOps as well as the product and abilities it gave us. #### Reasons for switching to BuildOps Needed something that worked better and faster for us. --- ### Great experience from the Beginning - Overall rating: 5/5 - Reviewer: Frank L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Changing operating systems is never easy. However, when you pick the right partner, even during some implementation struggles, we worked together as a team and had a great experience. Just solid people to wortk with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were one of the first client to partner with Build Ops. Their employees and support team have become part of our family. We are true partners. Having a very transparent relationship allows us to push each other to become better every day. #### Cons PMA module at the beginning. However, year 2 they made great progress and continue to improve. #### Reasons for choosing BuildOps Their commitment and our team clicked right from the start. #### Reasons for switching to BuildOps Our current system did not have a lot of flexibility and we needed more capabilites as we grew to run the business more efficiently. --- ### Great product that has completely digitized our office and streamlined our business - Overall rating: 5/5 - Reviewer: Evan L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. Especially the customer service! Any issue I have is responded to immediately and I am communicated too during the entire process so I know the BuildOps team is working diligently to fix it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Filters. I love being able to narrow my searches until I am looking at just what I want. For example, My bosses wanted to see if there were any jobs that got approved but where never assigned to a job or otherwise acted on. The idea being maybe a customer said "yes please do this work" and it just fell through the cracks. With 10 different filters I was able to narrow down all the quotes we have in our system to just a handful that met the requirements and from there it was easy to find out the story behind each one and whether it needed to be followed up on or cancelled. Big time saver and made me look like a genius. #### Cons As a dispatcher, from the dispatch board I should be able to manually manipulate the job boxes even after the tech starts the job. The way I think the logic should work is this: Tech has their day populated by the dispatcher with 3 jobs A B C. Maybe he gets to all three or maybe he only gets to the first two or maybe job D comes in as an emergency and takes priority over jobs B and C. If I initially booked job A as a four hour job but he did it in three hours I want to be able to make that jobs box three hours on my dispatch board. It looks clunky and doesn't tell you good information at a glance if the job box size stays to what you originally dispatched it as. With plumbing 9 out of 10 jobs we have NO idea how long the tech will take. He might have an all day job that he gets dispatched too and it turns out one of the tenants that needs to provide acccess for a leak investigation up and forgot we were coming and went to work. So now this job is cancelled and needs to be rescheduled and instead of being an all day job the tech was only traveling/working form like 8-9:45am... I should be able to snap the job box back to 9:45am when right now it stays stuck at 4pm. When I used to dispatch, there was the time the technician recorded, the time I as the dispatcher recorded, and upon reviewing those two times the boss then bills the customer. Usually they are in sync but every so often there could be a disparity in which case maybe the boss needs to ask why the tech put 2 hours and the dispatcher says its an hour and a half. I have strong feelings as a dispatcher that at the end of the day I want my board to look exactly like how I think it should be with each job box fit into the time that I think it should be. 90% of the time it will match closely with what my tech put as well. And that other 10% well then we can see, maybe they forgot to start working at the right time or maybe they misread the clock ect... #### Reasons for switching to BuildOps Job change. I prefer BuildOps to service titan. I felt like Service Titan tried to automate too much and got me in trouble because I would tentatively put a job on a tech because that is plan 1 of 3 and next thing you know that person is getting a text or email saying we are on the way. Its like NO I haven't confirmed that yet, I was just trying to lay out the jobs! [sensitive content hidden] was terrible from day 1 and I prefer not to think about it ever. --- ### BuildOps offers great features to help managet Techs and projects - Overall rating: 5/5 - Reviewer: Ken W. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, BuildOps seems very adaptable to our needs. Tech Support is readily available to assist with issues that mostly turn out to be user error. BuildOps allows us to make suggestions to their Development Team. These suggestions can make what we consider improvements or new features to the system to allow us to operate the software more efficiently. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BuildOps allows us to see the status of the Field Techs live and at a glance. We can better manage our staff as it is not difficult to see total hours worked in a week by individual. Quoting is very customizable and adaptive to our needs. #### Cons There are some issues that we, as new users of the system, need to work out and those can be challenging. But those issues are more due to our Company's learning curve than a problem with Build Ops #### Reasons for choosing BuildOps Ease of use and ability of customization. #### Reasons for switching to BuildOps We were using multiple systems that would double the data entry necessary to do the job that was not "real-time". We wanted to keep our Techs and Office Staff doing their job, not doubling up on paperwork. --- ### BuildOps Partnership - Overall rating: 5/5 - Reviewer: Neil K. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience with the platform and employees at BuildOps has been a game changer for our company. As our volume of work has increased, we have not had to increase manpower. After implementation, we were actually able to decrease the amount of administrative staff on site thanks to the increase in efficiencies and with the work volume increasing, we have been able to maintain the reduced workforce as a cost savings to the bottom line. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To us, the best part of BuildOps is the fluidity of information across the entire platform. Information can be entered and will update immediately to our field techs who access the platform using iPads. This ensures the information provided is the most up to date and accurate. The Job Reporting feature ensures we are able to accurately bill out jobs within 24 hours of completing the job. #### Cons The enhancement that I am looking forward to most is the Purchase Requisition feature inside the purchasing module. This will help our purchasing department to ensure everything is ordered on a tech's order sheet. The current process we are using is time consuming and leaves the option for errors in data entry. Very much looking forward to this enhancement so our purchasing department can be streamlined the way BuildOps has solved issues throughout other aspects of the company. #### Reasons for choosing BuildOps It was the best fit for us and there were aspects that were able to be customized to work best for our situation. #### Reasons for switching to BuildOps A better, more efficient, cloud based software to handle our increase in work. --- ### Buildops has been great! - Overall rating: 5/5 - Reviewer: Madison H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience so far with BuildOps. Our account manager [sensitive content hidden] has always been so helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is 24/7 help available if needed. I also appreciate being able to ask AI something and get an answer quickly. #### Cons There were some glitches that made the program run slow but other than that, it has been great! We were able to reach out and get help right away. --- ### Lots of options, but can be glitchy - Overall rating: 4/5 - Reviewer: Bruce M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is great for capturing information and presenting a professional front to customers. You can be frustrating at times when not having good connection or the app is locking up. Overall, it is fairly reliable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I love having all the history in photos available to go back and look at on each asset. you can look in history and find out what other texts have done at this customer site. #### Cons Having to clear the cash and restart Build Opps when it is getting glitchy or locking up. Many times I have lost information when I had to restart the app. --- ### Technology - Overall rating: 3/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Again just starting and i believe like anything once i get more comfortable with it i will enjoy it more #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Just had a few months to work with but i think the most i like about is being able to add information of ac units to account #### Cons Takes longer to close ticket as there is alot if information we can input and things we can see on ticket , and longer to find ticket in past present and future. --- ### Very intuitive! - Overall rating: 5/5 - Reviewer: Collin D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, been users for 2 years and looking forward to many more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive software and app. Very forward thinking company. #### Cons Not quite integrating fully with our accounting program --- ### In my opinion... - Overall rating: 5/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how responsive they are to assisting us with anything we throw at them. They are always willing to provide additional support and training to new team members or team members who have forgotten how to do things (i.e. myself all the time). They are very communicative about system servicing, updates, and anything else that could impact utilization or destructions so you can plan according. #### Cons I don't have much to say here other than I wish our company utilized the system more so I wouldn't have to work with multiple systems. --- ### BuildOps Takes over the HVAC Dept. - Overall rating: 5/5 - Reviewer: Adrienne J. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Buildops is helping us with organization , standards and with saving ALOT of trees. I would recommend this to others because even those who aren't that computer savy can easily be taught. They have made it very user friendly and are there in a heartbeat if you do need help or suggestions. With people being wired so differently this allows everyone to be on the same page and if used properly be very successful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the Beginning , Middle and Now they have the best and fastest customer service. Training and implementation with Colleen made what seemed impossible very possible and was a pleasure to work with. We have been able to set up and standardize the way the Technicians prepare and submit there reports. Being able to easily find everything and see every detail makes monitoring service calls a breeze. We still have a lot of tools to utilize and the Success manger [sensitive content hidden] assists us with all questions concerns and ideas almost immediately. #### Cons The implementation Process an be time consuming depending on how many people are working on it from you own team. There is a lot of data to transfer over if you are not starting from scratch, but they do provide help with all of this. --- ### BuildOps - Overall rating: 5/5 - Reviewer: Gregg H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I like the product. The support is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The people. Everyone is extremely responsive. We actually meet and discuss the product, likes and dislikes and how to improve it. The support is second to none. #### Cons In general, some changes could be approached differently. To specify, deleting a function, page or feature is never my preference. I would rather see additions without removals. The specific problem occurs when you effect customer workflows. Time is money. As a specific example Followups was a very good feature. I really dislike using the visits view for managing. It is slower. It also leaves opportunity to miss billings.Another issue I have seen is that there is not a provision in the BuildOps structure for a "Hot Fix". This is relevant for dealing with very minor issues efficiently. As an example, an improperly sizing popup window does not need to go back through engineering as the base code is not changing; only a parameter value. This fix can and should be done more efficiently. #### Reasons for choosing BuildOps It seemed to check all boxes #### Reasons for switching to BuildOps Wintac was bought out and its support was ending. We were looking for a software that did both construction and service. We first purchased a software that turned out to be very dated. After many training sessions, we cancelled our agreement. --- ### BuildOps makes worklife so much better! - Overall rating: 4/5 - Reviewer: Marianne L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered From the start of learning BuildOps our team was trained in person and over the phone for weeks/months after. The training is wonderful. When ever we needed help trainers took time to show us step by step how to work the system or if there were any issues they were just a phone call away. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros BuildOps is a very easy product to use. I like being able to pull reports when needed for budgets. The quote to job to visits has a nice flow. The system allows us to go back in forth within each very easily. Time management to each job is great. At any time we can pull a job to see which crew members and how much time was spent on that job. Job costing is very clear as well. #### Cons I want to be able to change the colors to indicate different types or jobs/workorders. Same with the drop down from the jobs tab. It would be easier to see looking for certain types of jobs/workorders. #### Reasons for switching to BuildOps The previous system wasn't able to change to fit our needs. --- ### Feedback from the Field - Overall rating: 4/5 - Reviewer: Brad C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been good with BuildOps. There will always be room for improvement, but it has been my experience that BuildOps is open to feedback and is constantly pursuing ways to do things differently and better, which is important to us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros First off, I would like to thank the BuildOps Team for developing a powerful platform for us to build our business upon. There have been great improvements over the past year, and I appreciate all of the time and effort the team has put into these continuous improvement efforts.The Dispatch Board is what I like most about BuildOps. It is the equivalent of my MS Outlook Calendar, as I am in it all day, every day, and it is what I use to prioritize what needs be done daily and weekly. #### Cons While there have been some good developments on the reporting side of BuildOps, it is imperative that the reporting functionality is improved. BuildOps is our primary platform, and where all of the information we need to understand our business and make strategic decision resides. Therefore, we need to have quick, easy to access, and most importantly accurate reports. Unfortunately, that isn't the case, yet.I would also like to see some improvements on the invoicing of Service Agreements. Ideally, the workflow for invoicing recurring billing would be the same as all other service invoicing. This would be very beneficial for us.Also, as a smaller company, our management team performs several different roles. As such, we are often out on-the-road, and with customers. So, it would be nice if BuildOps Mobile allowed our leaders to see visit summaries from the app, so we would have instant access to the information, to more efficiently and effectively keep our customers updated, without having to pull out our computers. #### Reasons for switching to BuildOps BuildOps has designed to better support the service side of our business. We were also promised top-notch reporting, which is critical. --- ### User friendly/great work flow for commercial contractors - Overall rating: 5/5 - Reviewer: Liz H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered I was hesitant first as BuildOps is a newer software out there, so I tried a different software first, did not work for us. It was residential based and workflows seemed more difficult than current work flows. I revisited BuildOps, made the move, and have never looked back. Customer service/support/continued improvements and features are awesome. They listen and are continuing to prioritize and add features. The project side is a new feature since we started and WIP reporting is made that much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impactful features of BuildOps, ease of use. Workflow works for us. Utilizing different job views based on status. Job costing feature to invoicing a plus. Work order/job report separate from invoice. Ability to toggle on/off what is needed on job report. The WIP reporting for projects, amazing, plus for me! Reporting from customer to location down to asset. Customized reporting. #### Cons There is no perfect software out there, but this software comes close to meeting most of our needs based on the pain points prior to. There will be a glitch from time to time where the Tech needs to make sure they have the newest version of the app or may have to install/reinstall app. Limitations on totally customizing your invoice look. However, with that said, none of these are deal breakers. And with a few limitations here and there, they are continuing to refine and add improvements. #### Reasons for choosing BuildOps All software will have one or two features that are unique to them. We reviewed our largest pain point prior, which was a work order outside of our operations software. We needed to streamline and have a work order/job report feature that was separate from invoicing. That was the seller. The job costing feature all in one to invoicing, also a plus. We were in enough pain, we made the move, and it was the best decision. --- ### B & L Glass Glazing Subcontrctor experience - Overall rating: 4/5 - Reviewer: Matthew I. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered In conclusion, the successful implementation of Build Ops Project Management and Service Software has been a transformative journey for our glass and glazing subcontract and service company. From enhancing efficiency and optimizing resource allocation to fostering communication and delivering exceptional service, Build Ops has exceeded our expectations on every front. As we continue to leverage this powerful tool, we are confident that it will remain instrumental in driving our company's growth and success in the dynamic construction landscape. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Build Ops has revolutionized our project management workflows, offering a centralized platform that seamlessly coordinates tasks, resources, and timelines. Gone are the days of scattered spreadsheets and disjointed communication channels. With Build Ops, our teams can effortlessly collaborate, ensuring everyone is on the same page from project inception to completion. The intuitive interface and customizable features have empowered us to tailor the software to our specific needs, streamlining processes and eliminating unnecessary bottlenecks. #### Cons Getting our service dept. dialed in with all the steps has taken some time. With the build ops teams support, we have navigated our way through most items but are still struggling with the time spent to enter purchase ordes. Small qunity po's are easy. When ordering larger project with many pieces of glass, we would love to see more of an excell spread sheet format #### Reasons for choosing BuildOps Looked like a better fit for us as it allowed us to run service dept "Jobs" and also allowed us to manage Subcontract "Projects" ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/buildops-profile/reviews/?page=2) --- BuildOps Reviews, Pros and Cons - 2026 Software Advice