--- title: "BuildOps Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BuildOps. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BuildOps is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/buildops-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [HVAC Software](https://www.softwareadvice.com/field-service/hvac-comparison/) / [BuildOps](https://www.softwareadvice.com/cmms/buildops-profile/) / BuildOps Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/buildops-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/buildops-profile/alternatives/) # BuildOps User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 283 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 153 reviews (54%) - 4 stars: 104 reviews (37%) - 3 stars: 16 reviews (6%) - 2 stars: 6 reviews (2%) - 1 star: 4 reviews (1%) ### Most mentioned pros - Overall, BuildOps has been a valuable tool for our business, significantly improving our day-to-day operations—especially in invoicing, payment processing, and job tracking. While there are areas for improvement, particularly with reporting and collections functionality, the platform has helped us become more efficient, organized, and customer-focused. - BuildOps is a powerful, all-in-one platform best suited for mid-sized to large service companies that want to consolidate operations and improve visibility across departments. While there are occasional quirks and a learning curve upfront, the long-term efficiency and organization it brings to service and billing workflows make it a worthwhile investment. - The platform has streamlined our workflow, reduced delays, and helped ensure invoices are completed and sent out much faster and more accurately. ### Most mentioned cons - Some things should be easily customizable but arent, like the Pay Application. And the fact that once something is exported to our accounting system, can't be exported again if some modification were done. - There are a number of pages I have stumbled on that create a table with no way to print or export the data. - Another limitation is the lack of a default customer statement feature for collections. ## BuildOps customer reviews Showing reviews 1-25 of 283 (page 1). ### Simple Search Bar Makes Finding What You Need Easy - Overall rating: 5/5 - Reviewer: Kraig F. - Industry: Facilities Services - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helps when we quote pull through work. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros It's simple, just use the search bar to find what you're looking for. #### Cons Sometimes when you search it brings up everything and it's tough to go through everything. --- ### Great Dispatch, But Inventory Needs Work - Overall rating: 3/5 - Reviewer: April W. - Industry: Hospitality - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Service agreement also needs improvement for parts. We didn't use service agreements before but this works. #### Ratings breakdown - Ease of use: 3/5 #### Pros The service / dispatch is great. It works to see scheduling. #### Cons Inventory does not work like it should. Needs improvement. --- ### Easy-to-Read Dispatch Board, But Daily Glitches and Slowdowns Hold It Back - Overall rating: 3/5 - Reviewer: Kaitlynn B. - Industry: Construction - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BOPs really helps streaming construction projects and is helpful with change orders and organizing files required #### Ratings breakdown - Ease of use: 4/5 #### Pros The dispatch board is easy to read. I love that you can change the view between days and weeks. Field technicians are able to see all assets and previous work done on those assets #### Cons The glitches. The service is continually bogged down at the same time each day. --- ### Easy to Use for Staying Organized, But Deletions and Frequent Layout Changes Frustrate - Overall rating: 3/5 - Reviewer: Casey E. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Keeping everything related to each job together. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Pros It’s easy to follow and keeps customers and jobs organized. #### Cons That nothing can be deleted. Frequent updates and changing the layout of things. --- ### Helpful Dispatch Filters, but Setup Is Hard and Double-Booking Alerts Are Missing - Overall rating: 5/5 - Reviewer: Simran G. - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. n/a #### Ratings breakdown - Ease of use: 5/5 #### Pros I like BuildOps’ dispatch board and its filters for differentiating jobs. #### Cons I found the initial setup hard. BuildOps also doesn’t give me a heads-up when there’s a scheduling clash. I’d like it to notify me when I’m double-booking a technician. --- ### Quick HVAC Unit Insights, Slow Photo Uploads - Overall rating: 5/5 - Reviewer: justin w. - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use BuildOps to find unit information. #### Pros I like how BuildOps can find information on HVAC equipment. I also like the photo of the data tag and all the information it finds about that unit. The initial setup was easy. #### Cons Sometimes I have issues uploading photos, and it takes a long time to load. --- ### Still Evaluating BuildOps, with Invoice G/L Date Flexibility Needed - Overall rating: 4/5 - Reviewer: Lucy S. - Industry: Accounting - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I still have some problems to be solved with BuildOps. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I LIKE THE FEATURE THAT PURCHASE ORDERS ARE LINKED TO JOBS #### Cons I need to be able to change the G/L date on an invoice. --- ### Flexible Asset Tracking, but Property Job Search Is Time-Consuming - Overall rating: 4/5 - Reviewer: Rosa S. - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. n/a #### Pros I like the flexibility in BuildOps. I can track all the assets and their work history, see how they’re linked to a property, and locate them easily. #### Cons I find it hard to locate a particular job for a property in the global search. I have to go through all the jobs within that property, which is time-consuming. I’d like a search bar within a property or customer that only searches keywords for that property or customer. --- ### Leaps and Bounds Ahead for Job Tracking, Visit Capture, and Billing - Overall rating: 4/5 - Reviewer: Adam H. - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Service visits/dispatch, service agreement and making sure we track and do all our preventative maintenances. Continue to improve the product. #### Ratings breakdown - Ease of use: 4/5 #### Pros The jobs/service side is leaps and bounds above anything else out there. The ability to capture every single visit and bill for it has been great. Search bar feature is really good at finding information quickly. #### Cons Projects need some work, I moved to Procore to wait on y'all to catch up. Specifically, daily reports and project visits were not feasible for our team. The drawings tool is not as robust, clean and easy to use as Procore's which is a big deal. NO CUSTOM FIELDS is lame. --- ### A One-Stop Shop That Keeps Getting Better - Overall rating: 5/5 - Reviewer: Rachel J. - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's giving our team more time back in their day to do tasks that really matter. #### Ratings breakdown - Ease of use: 4/5 #### Pros One stop shop and looking to improve with their customers feedback #### Cons Can improve service estimating to be more user friendly --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Facilities Services - Company size: 51-200 employees The reviewer appreciates the software's ability to import valuable information and photos, which aids in creating comprehensive job files. There has been no negative experience reported so far. Full review available after login on Software Advice --- ### Office Operations Mgr - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees The reviewer appreciates the excellent tech support available during critical moments. They also express concern about the lengthy process of new implementations and the frequent delays that occur. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Construction - Company size: 51-200 employees The software is functional and easy to navigate, with the ability to tailor modules for better workflow. Still, it does not fulfill all the necessary requirements for the organization, as highlighted by the service lead manager. Full review available after login on Software Advice --- ### Data Scientist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Facilities Services - Company size: 51-200 employees The reviewer appreciates the software's responsiveness to customer suggestions, which contributes to its ongoing enhancements. They expressed a desire for faster access to human support during more complicated technical issues, especially when urgent assistance is required. Full review available after login on Software Advice --- ### Building Automation Facilities Management - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer finds BuildOps particularly effective for clocking in and out, highlighting its user-friendly design and straightforward setup. The ease of entering information for timekeeping is a significant advantage. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Facilities Services - Company size: 11-50 employees The reviewer appreciates the helpful search function that aids in finding information quickly. Nonetheless, they express concerns about the single approval process for AP invoices and difficulties in job searches. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 51-200 employees The willingness of the software team to listen and make changes is a significant advantage for users. Unfortunately, the slow pace of implementation may limit the effectiveness of these changes. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees After learning the necessary processes, the software is quite manageable, especially regarding financials. There is a desire for more construction-oriented resources to improve the clarity of processes specific to that industry. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 2/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 11-50 employees The move to cloud-based management has been beneficial for oversight. However, there are significant issues with invoice scanning and certain production features that hinder overall performance. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees The reviewer appreciates the dispatch board and the AI's ability to create invoice summaries from technician notes. However, they find it frustrating that mistakes cannot be deleted and job numbers on purchase orders cannot be changed after receipt. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 201-500 employees The reviewer appreciates BuildOps for its clarity and ease of use in managing timesheets. This tool allows for easy access to historical data on specific days and jobs, enhancing time management. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer appreciates BuildOps for its organized approach to fieldwork and asset management, particularly enjoying the time tracking feature. They noted an issue with the conversion process where assets do not follow when estimates are turned into jobs. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 51-200 employees The reviewer appreciates the ease of use and the abundance of options available within the software. They found it effective for managing tasks and customer requirements without any suggested improvements. Full review available after login on Software Advice --- ### Vista Applications Support - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Mechanical or Industrial Engineering - Company size: 1001-5000 employees As a daily user in the HVAC industry, the software has proven beneficial for managing service reports and billing. However, the integration with Vista has been problematic, causing frequent synchronization failures. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Facilities Services - Company size: 51-200 employees As a technician, the software allows for immediate identification of equipment and access to service history, which is crucial for efficient operations. The updates have addressed previous concerns, leading to a positive overall experience. Full review available after login on Software Advice ---