--- title: "BuildOps Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BuildOps. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BuildOps is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/buildops-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [HVAC Software](https://www.softwareadvice.com/field-service/hvac-comparison/) / [BuildOps](https://www.softwareadvice.com/cmms/buildops-profile/) / BuildOps Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/buildops-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/buildops-profile/alternatives/) # BuildOps User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 177 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 102 reviews (58%) - 4 stars: 60 reviews (34%) - 3 stars: 8 reviews (5%) - 2 stars: 3 reviews (2%) - 1 star: 4 reviews (2%) ### Most mentioned pros - Overall, BuildOps has been a valuable tool for our business, significantly improving our day-to-day operations—especially in invoicing, payment processing, and job tracking. While there are areas for improvement, particularly with reporting and collections functionality, the platform has helped us become more efficient, organized, and customer-focused. - BuildOps is a powerful, all-in-one platform best suited for mid-sized to large service companies that want to consolidate operations and improve visibility across departments. While there are occasional quirks and a learning curve upfront, the long-term efficiency and organization it brings to service and billing workflows make it a worthwhile investment. - The platform has streamlined our workflow, reduced delays, and helped ensure invoices are completed and sent out much faster and more accurately. ### Most mentioned cons - Some things should be easily customizable but arent, like the Pay Application. And the fact that once something is exported to our accounting system, can't be exported again if some modification were done. - There are a number of pages I have stumbled on that create a table with no way to print or export the data. - Another limitation is the lack of a default customer statement feature for collections. ## BuildOps customer reviews Showing reviews 1-25 of 177 (page 1). ### Good product - Overall rating: 4/5 - Reviewer: Keith O. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience was very good and the install was easy. Customer Service needs an upgrade but okay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features. #### Cons Customer Service needs to have alot of tweaking. Not very knowledgeable about the product. Seems like the just read a script in front of them. --- ### With some work, you will see the benefits on the other side of implementation - Overall rating: 4/5 - Reviewer: Pam M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementation is long and hard but once you move through it, you will start to see the benefits. BuildOps is continually improving and does listen to customers in planning for improvements. The software has allowed us to move to a paperless system as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how streamlined it is, how easy it is to see job costs and ease of invoicing. It has cut down on our time to invoice greatly. We have also increased our quoted repairs as the quote to job feature is seamless. #### Cons I think the PR area is weaker and I wish the Purchasing module allowed you to pick the payment date or offered better terms. #### Reasons for choosing BuildOps Better working flow between modules than sage. #### Reasons for switching to BuildOps They were sunsetting CRE. We decided to move to a system that is more integrated and streamlined. --- ### STAY AWAY...at least until you see significant reviews showing improvement in CX and urgency - Overall rating: 2/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Negative. I would not recommend it to anyone at this time. Until they get their customer experience significantly improved, especially around migration and general support. Currently, they are very impersonal and have no sense of urgency and extremely poor communication when a problem arises. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The potential of the product. On the face of it, it looks like it could add value and we have been generally happy with the dispatching...the rest is meh #### Cons The lack of support once we went live from the beginning until this current day. They state they have known issues, often with certain platforms, but there is no urgency to resolve it. You have to follow up multiple times to get a response and there is no understanding of urgency or customer experience, especially from the technical team. They seem like all they care about is closing a ticket, even if the closing is this is a known issue and we are looking into it. #### Reasons for choosing BuildOps price and perceived ability to satisfy are needs just as well. Also, considered customization, which is not as robust as indicated during the sales process. #### Reasons for switching to BuildOps Our product was actually AppWright but not listed in the drop down. More features, functionality and manual processes, or so we thought --- ### Review Title - Overall rating: 4/5 - Reviewer: Ben K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The most intuitive software I have used to date. Allows data tracking well beyond what I have used in the past. The dispatch board is very nice and easy to track the jobs/techs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support. I am not perfect and the Buildops crew has been kind and eager to help with every request that I have, often user error and not an issue with buildops. #### Cons Right now the Forms function is buggy and not working for complex forms, I have a case with the engineering department at Bops, now. #### Reasons for switching to BuildOps It was not my decision. I am happy we did. --- ### Strong Operational Tool That Streamlines Invoicing and Job Management - Overall rating: 5/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, BuildOps has been a valuable tool for our business, significantly improving our day-to-day operations—especially in invoicing, payment processing, and job tracking. While there are areas for improvement, particularly with reporting and collections functionality, the platform has helped us become more efficient, organized, and customer-focused. With continued enhancements, it has the potential to be an even more powerful all-in-one solution. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We’ve had a very positive experience using BuildOps for our operations. One of the biggest improvements we’ve seen is in our invoicing efficiency. The platform has streamlined our workflow, reduced delays, and helped ensure invoices are completed and sent out much faster and more accurately. The addition of Payments+ has also been a great benefit. It provides a fast, customer-friendly way to process payments, which has improved our overall customer experience and helped us get paid more quickly. Another major advantage is how easy it is to track quotes and work orders. Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job. Overall, BuildOps has been a valuable tool in improving efficiency, organization, and customer satisfaction across our business. #### Cons While BuildOps has been beneficial in many areas, there are a few challenges we’ve encountered. Reporting can be difficult to create and customize. It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be. This can make it harder to quickly pull insights or track performance without additional effort. Another limitation is the lack of a default customer statement feature for collections. Having automated statements available to send to customers would greatly improve efficiency in managing past-due accounts and streamline our collections process. #### Reasons for switching to BuildOps Needed an updated System to improve efficiency --- ### My first few months with BuildOps - Overall rating: 4/5 - Reviewer: Genevieve D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love BuildOps, his Dashboard, the notes that you can leave on everything, the project dashboard, almost everything!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The dashboard are easily customizable! Once it is setup you don't have to spend hours searching for some information. Also, [sensitive content hidden] is so helpfull! for small question he always have the right answer so we don't need to bother support only for small information! Support is quick to reply (sometimes less than 10 minutes and I've been answered! ) The payments section is clear and easily useable by seeing all invoices for one customer and to keep track of the payment if a payment agreement is done with a customer. When we sent Live with BuildOps, it took me only a week to learn how to use it! #### Cons Some things should be easily customizable but arent, like the Pay Application. And the fact that once something is exported to our accounting system, can't be exported again if some modification were done. #### Reasons for switching to BuildOps Maestro was no longer what we needed for the volume of operation that keeps growing --- ### BuildOps veteran - Overall rating: 5/5 - Reviewer: Michael N. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. Progressive company always improving the product for contractors. Customer service is very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, flexibility with different scopes of work service vs construction. AI functions are helpful when shortening workflows. #### Cons Project functions need a bit more development. They can be clunky and not in line with how quoting is performed in the platform. #### Reasons for choosing BuildOps Construction and service operations were handled under the same platform. #### Reasons for switching to BuildOps Looking for a more progressive, user friendly platform --- ### Thoughts since I have had Buildops - Overall rating: 4/5 - Reviewer: Dani D. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I do like buildops - not sure what happened but the phone support has been horrible. Seems like the people on the line don't know the product and have to call back constantly. It wasn't like that when we first started #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I liked the simplicity of it. It didn't seem so complicated and I liked that. When you are on call you need it to create and move things along quickly. #### Cons I think some things should " auto fill" to avoid so many steps in making a service ticket. I also think it's lacking like a reminder pop up or like quick reference for customers #### Reasons for switching to BuildOps no I didn't I was just affected by it - since i am the dispatcher --- ### BuildOps Success - Overall rating: 4/5 - Reviewer: Holly E. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far it has been amazing. As we continue to grow our company we are looking for ways to improve on the office and field side. We are currently looking at developing Coast through BuildOps as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The accessibility it is from both desktop and mobile side. It allows me to dispatch and assign calls from anywhere, which as a dispatcher is amazing. #### Cons A major downfall we are running into is how our accounting software integrates with BuildOps. We have been live for about a year and we are still struggling with making it more efficient on the accounting side of our business. #### Reasons for switching to BuildOps Easier field use, more information, quicker turnaround from the field to the office. --- ### AP Automation needed - Overall rating: 4/5 - Reviewer: Lenny D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Dispatch Search features for job, project, PO, etc. Time tracking Ability to quote jobs within BuildOps Job cost reports #### Cons Lack of AP Automation. Most of the large third party AP automation providers integrate with Sage Intacct but none integrates with BuildOps. AP Automation would be an excellent addition to Buildops. Also, it would be helpful if BuildOps calculated the open $ amounts on PO's. Currently, we have to manually subtract the receipts from the PO amount. #### Reasons for switching to BuildOps Ventus was a sub par ERP. BuildOps check a lot of the boxes we were looking for in terms of technology and contractor software. --- ### Buildops Is Great - Overall rating: 4/5 - Reviewer: Bonnie B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall capabilities of Buildops works well for our business. The amazing part about Buildops is the support that we receive from our CSM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Very user friendly and how the system is broken out by sections. #### Cons I wish the report creation was a little easier to process. #### Reasons for choosing BuildOps Overall presentation and functionality was better. #### Reasons for switching to BuildOps Corporate Decision to change all of our companies on to one platform. --- ### Great experience from the Beginning - Overall rating: 5/5 - Reviewer: Frank L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Changing operating systems is never easy. However, when you pick the right partner, even during some implementation struggles, we worked together as a team and had a great experience. Just solid people to wortk with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were one of the first client to partner with Build Ops. Their employees and support team have become part of our family. We are true partners. Having a very transparent relationship allows us to push each other to become better every day. #### Cons PMA module at the beginning. However, year 2 they made great progress and continue to improve. #### Reasons for choosing BuildOps Their commitment and our team clicked right from the start. #### Reasons for switching to BuildOps Our current system did not have a lot of flexibility and we needed more capabilites as we grew to run the business more efficiently. --- ### overall Work tool - Overall rating: 5/5 - Reviewer: Barbara d. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In the competitive world of commercial construction, efficiency and organization are not just desired but essential for success. As a project manager in a thriving commercial contracting firm, I've always sought solutions to streamline our field service operations, but finding a tool that met our complex and ever-evolving needs was a challenge. That is, until we discovered BuildOps. BuildOps has been nothing short of a revelation for our firm, transforming our field service management from a patchwork of disconnected systems to a unified, cloud-based powerhouse. The software's intuitive interface, comprehensive suite of features, and seamless integration with our existing workflows have empowered us to manage our projects, teams, and resources with unparalleled efficiency and effectiveness. One of the most significant benefits of BuildOps is its ability to centralize all project-related information into a single, easily accessible platform. From project bids and contracts to daily logs and change orders, everything is stored in one place, eliminating the need for scattered spreadsheets and endless email chains. This has not only saved us countless hours of searching for documents but has also ensured that everyone on the team is always working from the most up-to-date information. If you're looking for a way to elevate your commercial contracting business to new heights, BuildOps is the solution you've been searching for. Embrace the power of cloud-based technology and experience the transformative impact of BuildOps today! #### Cons it still have a few glitches. There are somethings we still need to ask. But they are ironing them out #### Reasons for switching to BuildOps This is more user friendly. Easier in the field --- ### BuildOps honest review - Overall rating: 4/5 - Reviewer: Darrin T. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am very happy with BuildOps. It is a very intuitive system to use and just "makes sense". The customer support has been absolutely phenomenal. I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is an issue that requires a little research, they regularly email me with updates. I only have one gripe that has been consistent - there are times during the day, usually in the morning, where it can take several seconds for a page to completely load, sometimes requiring a refresh of the page. It is not a deal breaker, and I am not 100% sure I can pin it on BO and not my ISP, firewall, or other internal issue. It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load. I highly recommend BuildOps to a service/trade company whose business model would benefit from a job tracking program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy software to navigate and use efficiently #### Cons Occasional slow page load times requiring refresh #### Reasons for switching to BuildOps Outdated system that did not meet the needs of our company. --- ### BuildOps has delivered - Overall rating: 4/5 - Reviewer: Joshua B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we are pleased with BuildOps. We have a difficult accounting system and they worked with us to ensure the data transferred as smoothly as possible. We were able to "Go Live" within 60 days and have been in constant contact ever since. I haven't found any bug free software but a company that answers the phone and tries to help is rare and welcome. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall we are extremally happy with our choice of service and project management software. We are a system integrators that needed both and BuildOps has filled that need. Just a few of the features we love are the submittal packaging and dashboard in the project management side, the ease of invoicing service jobs, and the customizable data dashboards that can show any about your company from sales, profit, and even invoice turnaround time. #### Cons While not a complete con, the maintenance agreements seem to be geared towards monthly or quarterly onsite services. We use them for annual inspections and offsite monitoring agreements so they feel a bit cumbersome for our needs. Adding in a module tailored for the life safety industry would be helpful. #### Reasons for choosing BuildOps We ultimately chose BuildOps because of their focus on both service and projects. Most companies focus on one or the other and we exist in both worlds. Their sales team took the time to answer all of my probably annoying but important questions. --- ### Build Ops is number 1 - Overall rating: 5/5 - Reviewer: Janet R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Best software that I have used. As the upgrades continue it is going to get better and better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The ease of following a job from beginning to end in a professional manner #### Cons Service agreement set up does not flow. It is hard for the techs to get the information that they need. #### Reasons for switching to BuildOps Our system was updated and to many manual steps --- ### BuildOps is a gamechanger! - Overall rating: 4/5 - Reviewer: Tracy D. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Our implementation Team ([sensitive content hidden]) were great and our long-term customer care representative [sensitive content hidden] is best-in-class. His assistance with helping us to create custom reporting and overall system guidance is unmatched. The entire BuildOps Team has been an advocate and listens to our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We wanted a powerful Service and Construction software platform to run our $20M Aftermarket and Turnkey Services division and BuildOps fit our needs. We were excited to partner with an organization that listens to our needs and incorporates those needs into their platform. They are a true partner. #### Cons BuildOps does need to improve the Service Agreement module top to bottom. They are working on it and we are looking forward to the next iteration. Again, we have worked with the BuildOps Team to make the necessary improvements to the platform based on our experiences and they have listened. It's refreshing. #### Reasons for choosing BuildOps Easy of implementation, cost and overall user interface. #### Reasons for switching to BuildOps Cloud-based solution that is forward thinking and listens to its Customer's needs. --- ### Lots of options, but can be glitchy - Overall rating: 4/5 - Reviewer: Bruce M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is great for capturing information and presenting a professional front to customers. You can be frustrating at times when not having good connection or the app is locking up. Overall, it is fairly reliable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I love having all the history in photos available to go back and look at on each asset. you can look in history and find out what other texts have done at this customer site. #### Cons Having to clear the cash and restart Build Opps when it is getting glitchy or locking up. Many times I have lost information when I had to restart the app. --- ### Frustration Galore - Overall rating: 2/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'd rather get a root canal once a week than have to work in BuildOps. The amount of time spent waiting is absolutely ridiculous. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Personally, I don't like BuildOps at all. I really don't see any pros to using this system.......... #### Cons Almost daily there is an issue with one thing or another and it takes forever to get the issue resolved. --- ### BuildOps is #1 - Overall rating: 5/5 - Reviewer: Shannel H. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, user friendly, customer service is on top of it. If you have an answer someone is looking into right away. They always follow up to see how things are going. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The help support is amazing, If you need anything someone is there promptly and efficiently. Its a very user friendly program and highly recommend to any company looking for a new program, give BuilOps a try. #### Cons There is only one thing I would like to change is once a PO is created if you could change the vendor. Other than that no complaints. --- ### Very intuitive! - Overall rating: 5/5 - Reviewer: Collin D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, been users for 2 years and looking forward to many more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive software and app. Very forward thinking company. #### Cons Not quite integrating fully with our accounting program --- ### BuildOps Review - Overall rating: 4/5 - Reviewer: Dallas C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered BuildOps has been an asset to our business, helping streamline field service operations and improve overall efficiency. It’s an all-in-one platform that simplifies scheduling, dispatching, project management, and reporting, making our day-to-day operations much smoother. The interface is user-friendly after training, and the support team is responsive and helpful. Overall, it has allowed us to better manage our technicians and workflows, resulting in enhanced productivity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All-in-One Solution that combines scheduling, dispatching, job management, and reporting in a single platform. Ability to track jobs in real-time and offers insightful reports that help optimize business decisions. #### Cons Some aspects of the software could benefit from more customization options. While the platform is intuitive, there can be a slight learning curve for those not familiar with the system. --- ### In my opinion... - Overall rating: 5/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how responsive they are to assisting us with anything we throw at them. They are always willing to provide additional support and training to new team members or team members who have forgotten how to do things (i.e. myself all the time). They are very communicative about system servicing, updates, and anything else that could impact utilization or destructions so you can plan according. #### Cons I don't have much to say here other than I wish our company utilized the system more so I wouldn't have to work with multiple systems. --- ### RC Maintenance Holdings Review of BuildOPs - Overall rating: 4/5 - Reviewer: Christine M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use for office staff and field staff. One place to communicate for all needs of services. Very easy to learn for everyone and BuildOps staff is very helpful. BuildOps is very accommodating to our business and concerns to operate smoothly. Efficiently is a major improvement with BuildOps. #### Cons I believe depending on the field of business, BuildOps will always need improvements to accommodate each business needs. All businesses to not operate the same, there will always be request to change or add features. Unfortunately, our type of business is always a request to add. I cannot say there is something least likely of the software, as all our request have been answered or is in progress to create it better. #### Reasons for switching to BuildOps Growth in business, more features to operate successfully and record sales correctly. Better visual of the company. --- ### Ease of usage and very responsive support team. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using BuildOps mainly to consolidate our field reports and it was easy to do. The step by step guides are easy to follow. You can easily get a hang f working around the system itself. There are also channels where you can get information you need like their support centers, email updates and the communities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use, straightforward and there almost 0 lag when it comes to task processing. Also I like their support center - the techs are very responsive and helpful. #### Cons Maybe the issues reported from Mobile App users. Have not experienced it yet but with my experience I can't think of any cons at the moment. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/buildops-profile/reviews/?page=2) --- BuildOps Reviews, Pros and Cons - 2026 Software Advice