Call of Service

RATING:

4.6

(18)

About Call of Service

Call of Service is a cloud-based field service solution for small to midsize businesses. Key features include scheduling, job and client details, invoicing and GPS tracking. Call of Service allows users to drag and drop appointments in the scheduling dashboard and view a complete schedule for all staff. Users can set reminders for recurring jobs and have automatic job reminders sent to customers by email or SMS. Users can generate invoices and estimates as well as pull individual customers' payment history and track their debt. Call of Service will automatically cross verify customers’ names and addresses as they’re entered in the system. The solution offers a dashboard that displays schedule statistics and job status to track business activities. Users c...

Call of Service Pricing

Starting from $40 per month for up to 3 users (Annual Plan) or $49 month by month. $74 per month for up to 6 users (Annual Plan) or $49 month by month. $132 per month for 15 users (Annual Plan) or $49 month by month. $174 per month for unlimited users (Annual Plan) or $49 month by month.

Starting price: 

$40.00 per month

Free trial: 

Available

Free version: 

Available

Dashboard

Call of Service Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Call of Service

1 - 5 of 17 Reviews

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Excellent so far!

PROS

The simplicity of the product is a huge plus for us. I know this is a subjective thing but it's not bogged down with features and for us it has just what we need. The mobile app is specifically for the field worker (admins can log in to the mobile site). For us this is huge b/c with our previous solution there was a single app for field workers and admins, and even though you could control things with roles/rights, both workers and admins saw essentially the same interface. Less than ideal. We want our field workers focused and need the app to be super simple for them to quickly and easily use to get the job done. Integration: perhaps the biggest things for us. Nearly all similar solutions had zero or nearly no integration beyond accounting (Quickbooks, etc) and payments (Stripe, etc). Call of Service has those and also Zapier integration, which of course opens it up to hundreds of integrations. While the Zapier integration is very basic at the moment they are actively building it out and we've been assured that a robust offering is around the corner. Support: so far has been fantastic. Very fast, helpful support. They seem to genuinely care about their customers.

CONS

No cons really to speak of for us. So far we are extremely happy. If something changes I'll see about updating this review.

Soubhi

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Simple & Easy

After trying out several different platforms for my business job scheduling I found Call of Service a very simple and easy platform to work with. The structure of both the App version and Admin Panel are easy to navigate through which is a bonus when you have to enter information from a client who is on the phone. Time is money and a waiting customer on the phone becomes annoyed if kept on the call for too long while you try enter information they will hang up and go. There is no need to jump between 2 pages to alter the Service Items information as they can be directly edited on the job card and any edited information will reflect the invoice. I was amazed how quickly the updates to the program were, as any suggestions I made to the support team were implemented (other companies told me that they can't make changes or it will cost too much to customize). My techs in the field love the simplicity of the field App and have been happy with how simple it is to use. The Admin Panel is also very simple to use everything is in front of you, a bonus is all unscheduled jobs appear on the the side as default (when logged into on the computer) when you go to the Schedule page (on other platforms you need to select this every time you go into the schedule page) this is handy as it reminds you of the jobs waiting to be scheduled. Call of Service has streamlined my bookings and job allocations and has given me more time to do productive work. A few features that would make Call of Service even better is when it can integrate with accounting software (apparently it is in the pipeline). This feature will make invoicing a breeze while sending all the invoice information to my accounting software. **Tip don't signup with any company until they let you try a trial version of their platform system as they promise their system can do many things and say they can customize the product to suit your business, but then say it is limited when you sign and get to use it!**

PROS

Easy to use, support was always there even when using the trial version

CONS

No accounting integration

Con

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

Great, simple to use, very intuitive application

The customer support has been excellent. Extremely fast responses from the developer.

PROS

It is easy. Once it is set up and configured properly, any non-technical person can figure it out. It really is that easy

CONS

It lacks certain features. No Inventory, No integration into accounting software. Very limited in customisation without paying for it

Danny

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed September 2015

Great but very slow

The system is great, but very slow. To refresh takes ages. We have very fast fibre internet here and its slow with this so I don't know how anyone else gets on. I would say this is a major issue, its one of those things that you just don't need, you make your systems more efficient, but then deal with the system (that is supposed to make things be more efficient) being very slow, it kind of defeats the point a little bit. But as I said the system is perfect for us, but its frustratingly slow :( Mo is a good guy and the Customer service seems very good, we haven't had to deal with them too much as its very intuitive. So, this should be seen as constructive because you have a good system but it needs to be more responsive. Thanks Dan

Vendor Response

Thanks for the constructive criticism. We have evaluated the performance of the system and enhanced the overall performance and response time.

Replied November 2015

Etim

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

We've tried quite a few software's.

PROS

Ease of use, Ability to schedule jobs that are continuous, Invoice creation, ability to create reports of jobs done or any other report. It is a very good system, easy on the eye, unlike some other softwares that contain so many features they look clustered.

CONS

One thing i would love to be added is the ability to tick a job as done and not needing to click on start and finish.