# Canfigure Software Reviews, Demo & Pricing - 2026 > Review of Canfigure Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/cmms/canfigure-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Canfigure Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/cmms/canfigure-profile/reviews/)[Alternatives](https://www.softwareadvice.com/cmms/canfigure-profile/alternatives/) # Canfigure 2026: Benefits, Features & Pricing Wondering if Canfigure is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Canfigure 4.7 [(23)](https://www.softwareadvice.com/cmms/canfigure-profile/reviews/) Pricing Starting at $395.00 per month ### About Canfigure Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choose the modules that you require and customize them to suit your business. Canfigure comes with all the tools necessary to customize the database and UI with minimal need for vendor involvement. Canfigure can either be deployed on your network or we can manage it for you in our Amazon cloud. Wondering if Canfigure is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Canfigure User Interface ## Popular Canfigure Alternatives Main Product Canfigure 4.7 [(23)](https://www.softwareadvice.com/cmms/canfigure-profile/reviews/) Ratings Breakdown - 4.95Ease of use - 4.74Value for money - 4.74Customer support - 4.61Functionality Pricing Starting at $395.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) 4.8 [(1039)](https://www.softwareadvice.com/cmms/maintainx-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.65Value for money - 4.83Customer support - 4.56Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Desk Manager](https://www.softwareadvice.com/itsm/desk-manager-profile/) 4.8 [(106)](https://www.softwareadvice.com/itsm/desk-manager-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.90Customer support - 4.70Functionality Pricing Available upon request Get Price ## Canfigure Pricing and Plans Starting price: $395.00 per month Free Trial Free Version Tier 1 SME: < 100 Employees $395.00 per feature, per month No plan information available Tier 2 Enterprise: > 100 Employees $795.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Canfigure Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Canfigure Active Directory Integration Activity Tracking Ad hoc Reporting Alerts/Notifications API Approval Process Control Approval Workflow Asset Assignment Asset Categorization Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Scheduling Barcode Printing Barcode Recognition Barcode/Ticket Scanning Barcoding/RFID Billing & Invoicing Calendar Management Calibration Management Change Management Change Planning Change Tracking Check-in/Check-out Client Portal CMDB Commenting/Notes Configurable Workflow Configuration Management Contract/License Management Cost Tracking Customer Database Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Mapping Data Visualization Depreciation Management Disposal Management Document Management Document Storage Email Management Email Templates Equipment Maintenance Equipment Management Equipment Tracking Fixed Asset Management Funding Source Tracking Help Desk Management Historical Reporting Impact Management Incident Management Inspection Management Inventory Management Inventory Tracking Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking IT Reporting Job Management Knowledge Base Management Knowledge Management KPI Monitoring Labeling License Management Location Tracking Maintenance Management Maintenance Scheduling Mobile Access Mobile App Multi-Location Preventive Maintenance Prioritization Problem Management Procurement Management Project Management Purchase Order Management QR Codes Real-Time Chat Real-Time Reporting Real-Time Updates Recurring Issues Relationship Mapping Release Management Reminders Reporting & Statistics Request Assignment Requisition Management Reservations Management Returns Tracking RFID Scanning Role-Based Permissions Rules-Based Workflow Scheduled/Automated Reports Scheduling Search/Filter Service Catalog Service History Service Request Management Shipping Management Single Sign On Software License Management SSL Security Status Tracking Supplier Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Task Scheduling Third-Party Integrations Ticket Management User Management Vendor Management Warranty Tracking Work Order Management ## Canfigure Integrations SMTP Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Smartsheet Integration rated undefined from -1 review Microsoft Entra ID Integration rated undefined from -1 review Google Cloud Integration rated undefined from -1 review Xero Integration rated undefined from -1 review See all 8 integrations ## Canfigure User Reviews Overall Rating 4.7 Ratings Breakdown 5 70% 4 30% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.7 Customer support 4.7 Functionality 4.6 Brad V. Verified reviewer Semiconductors 501-1000 employees Used daily for more than 2 years Review source Reviewed May 2026 Great tool, low cost and covers a lot 5 I’ve used Canfigure across a couple of companies, and overall it’s been an incredibly solid tool. It’s cost-effective, highly flexible, and has consistently met my needs. It’s played a key role in supporting IT operations without requiring a big investment. I’d definitely recommend it to anyone looking for a configurable, versatile solution that won’t break the bank. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Really solid tool overall. It’s super flexible and easy to work with, so you don’t need a ton of setup or training to get value out of it. The cost is very reasonable for what you get, which is always a plus. One of the biggest highlights is the support—they’re responsive, helpful, and actually listen to feedback. You can tell they’re actively improving the product based on what users are saying, which makes a big difference. Cons: There’s definitely a learning curve getting started. The documentation is decent but could be more thorough in some areas. I also wish there were more out-of-the-box features—while it’s very flexible, you often have to build things yourself that feel like they could be standard. Reasons for choosing Canfigure Choose Canfigure due to the bang for the buck Read More PJ Peter J. Verified reviewer Automotive 501-1000 employees Used daily for less than 6 months Review source Reviewed February 2025 Review of the Canfigure (GEED) equipment Calibration database. 5 It was a great overall experience. Chris Walker & his team provided outstanding support during our transition from our old Calibration database to the new Canfigure (GEED) Calibration database. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The GEED equipment/ calibration database is very user friendly & thus very easy to use. Cons: I can't think of anything, the GEED tool/database is very easy to use. Vendor Response Thanks Peter it was a pleasure working with you on the project! For those who are reading the review note that GEED stands for "Global Engineering Equipment Database". The customer's own name for their Canfigure instance. Replied February 2025 Read More AS Alex S. Verified reviewer Law Practice 501-1000 employees Used daily for less than 2 years Reviewed January 2024 Canfigure Review 4 We do have a great time using Canfigure. It's easy for our IT department to use, and it's very customizable, and being able to generate a report with many different Boolean combinations/criteria is extremely useful. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: We love the ease of use in regards to create and tracking incidents/tickets. Cons: There's many settings inside of Canfigure, some of which could use better documentation on their use (such as on the Wiki) or retired from the software if the options are no longer used/supported. Vendor Response Thanks Alex! We take your point about the documentation and the many settings. We are constantly improving this and removing legacy settings from the application to make Canfigure even easier to use! Replied January 2024 Read More KB Ken B. Verified reviewer Information Technology and Services Self-Employed Used daily for more than 2 years Review source Reviewed November 2023 ITSM Full Function Toolset : Canfigure! 5 Using an all-in-One tool for ITSM/ITAM/ITIL functions wonderful with no need to keep spreadsheets or other products to do annual reporting and audit reporting. It's great to have everything at a glance! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Product is very cost effective and easy to use. Very versatile and easy to setup CI's and reports! Cons: Haven't found anything yet, but I'm looking into every aspect. Reasons for choosing Canfigure All functions but much more cost effective. Read More ES Enrico S. Verified reviewer Education Management 201-500 employees Used daily for more than 2 years Review source Reviewed March 2023 Customizable ITSM service with exceptional customer service 5 I really enjoy using and customizing Canfigure. It's part of my daily routine, and I'm excited to see what else I can do in the future. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \-Customizable and flexible forms and workflows for task and incident tracking.-Asset Management is simple to use and has many features.-Excellent customer service. \[sensitive content hidden\] is always willing to assist and responds quickly when needed. One of the best customer service experiences I've had with any vendor/company I've worked with so far. Cons: \-When compared to other software, the interface may appear outdated to some users. -Some users may dislike the user experience in which if you need to go to a module or form, you must make multiple clicks to get there. But this more on user's perspective. Vendor Response Thanks Enrico! We get a kick out of seeing our customers have a good experience with our software. We also have ways of reducing clicks and some UI improvements coming! Replied March 2023 Read More VG Vaishali G. Verified reviewer Insurance 10000+ employees Used daily for less than 2 years Review source Reviewed March 2023 Good to use 4 Good. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: It maintain and track all changes which deploy on environment on daily basis. It contains all relevant information about the hardware and software components used in an London Market Account. Cons: All over It is good, can't see which we can't track. It would be really good if there is any plugin which can directly connect with Remedy and fetch change information from there. Vendor Response Thanks for your review Vaishali! We have a REST API that can be used to connect to Remedy. I'll be in touch about getting this set up for you! Replied May 2023 Read More Irfan L. Verified reviewer Information Technology and Services Used daily for more than 2 years Review source Reviewed April 2017 Easy to Implement and Use 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy and straight forward implementation. We did it without any assistance just by following installation guide. Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects. SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes. Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services. Cons: Support team is always there to assist in case of problem or issue. Nothing negative to say about them! Vendor Response Hey Irfan, thank you so much for this review! We will continue to deliver the service you are used to, and watch out for more new software features! Replied April 2017 Read More MC Marthie C. Information Technology and Services 501-1000 employees Used daily for less than 12 months Review source Reviewed November 2016 Hawkins Service Desk Review 4 In general the experience is good. 1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited. 2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes. 3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket 4. Cannot exclude child-related incidents from SLAs 5. Admin manual to be more comprehensive on the how to do that what to do. 6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well. Chris has been more than supportive and quick to respond, which I appreciate. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Tasking capability Cons: Reporting Reminders not configured Vendor Response Thanks for that honest review Marthie! I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017. We'll get you to update your review at that time! Replied November 2016 Read More WM Will M. Verified reviewer Aviation & Aerospace 1001-5000 employees Used daily for more than 2 years Review source Reviewed February 2018 SupaTools provides our organization with quality applications that are critical to our business. 5 ITIL/ITSM rules management and enforcement. External applications extension and integration. Security policy enforcement. MRP functionality. Historical reporting for trend analysis. Full Lifecycle management. Outstanding vendor support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line. Cons: The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates. Read More Paul N. Verified reviewer Media Production Used unspecified for unspecified Review source Reviewed May 2015 Diamond In The Rough 5 It's was almost comical when sitting in the demo and you ask those questions, "What about this scenario?" and then it's a quick "Yep, we can do that. Here is how you could approach that.". In most instances, you can take the core software and make it your own with relative ease. The support has been fantastic in responsiveness and answering questions about how to make the application fit our business. Before we used supaTools, we were floundering with what assets we had and what tickets were our priority. With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions. Ratings Breakdown Pros: The environment is web-based and has a lot of different automation and integration points including active directory for logins. We utilize email ingestion through our Office365 account and it works like a champ for creating tickets and responding to tickets via email. The core allows you to add, remove, change features and fields with ease. Templates are key for incidents, which you can create many of to allow customers to fill in minimal aspects of an issue while still giving you pre-populated fields for reporting and SLA needs. Cons: With any highly customizeable system, you run the risk of making things too complicated.If you have your internal processes defined well, it makes the transition to this product very easy. Vendor Response Thank you for your review Paul! And yes, as you mention it's easy to get carried away and over-complicate things with such a flexible system. Key is to keep it simple and document your own rules for use of the system. Replied May 2015 Read More Showing 1 - 10 of 23 Reviews [See All Reviews](https://www.softwareadvice.com/cmms/canfigure-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Canfigure with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice