Canfigure vs Xurrent
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.9 / 5
4.6 / 5
Value for Money
4.7 / 5
4.7 / 5
Customer Support
4.7 / 5
4.8 / 5
Functionality
4.6 / 5
4.5 / 5
Last Review Written
January 17, 2024
November 22, 2023
Pros/Cons
Pros
- With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
- I've had very good experience with them, excellent customer support, available to solution issues in a very quickly manner. I Consider them to be very reliable suppliers.
- Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.
Cons
- Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.
- I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
- Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
Pros
- This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.
- We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists.
- Collaberation, easy implementation, great flexibility, awesome performance.
Cons
- Can be slow or unresponsive at times, which can be frustrating.
- Consequently, some functionalities are occasionally missing.
- No good connectors, configuring connection with SCCM was a struggle. No possibility to email updates from incidents to customer.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
