About Cartegraph

Cartegraph is an asset management software designed to help businesses in the government, education, utility and other sectors manage property portfolios, work orders, budgeting and resources. The platform enables administrators to handle stocks, add notes and share information regarding assets with colleagues. Managers can create and assign work orders, track progress, record working hours and reschedule tasks using a drag-and-drop interface. Cartegraph allows teams to determine occupancy rates across floors, buildings and campuses and classify spaces based on availability, usage or accessibility. Additionally, supervisors can gain insights into expenditure related to vehicle maintenance, external resources and fuel. Cartegraph offers an application programming inter...

Cartegraph Pricing

Connect with the Cartegraph crew for a quote personalized to your unique needs.

Starting price: 

$1,499.00 per year

Free trial: 

Available

Free version: 

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Cartegraph User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 20 reviews

Joe

Santa Rosa County FL BOCC

Verified reviewer

Company size: 201-500 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed February 2021

Excellent GIS-integrated Work Management Platform

We are using Cartegraph to empower data collection and work management across three departments: Road & Bridge, Facilities Management, and Waste Compliance. We continue to see more potential applications of their software platform.

Pros

Cartegraph continues to improve their mobile and web-based software based on community feedback, and their support is top notch.

Cons

Cartegraph is GIS integrated, but not as GIS-centric as it could be. Storing more of the data directly in GIS and enabling collection and manipulation from the GIS side would be a useful improvement.

Reasons for choosing Cartegraph

Already had the business relationship and experience with Cartegraph's earlier versions.

Reasons for switching to Cartegraph

The older software was not cloud hosted and did not support the level of GIS integration possible with Cartegraph OMS.

Mike

Buffalo Grove Public Works

Verified reviewer

Company size: 11-50 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

4

Reviewed January 2021

Decisions don't happen without good data

We have been very pleased with the overall experience. Customer Service with Cartegraph is very good, and they are just as invested in your success as you are.

Pros

Part of what drove us to select Cartegraph initially was its ease of use for field staff. Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes. Cartegraph was always supportive, and the customer service is top notch. Now that we've been up and running for several years, the automations are proving extremely valuable as our next steps in the software environment.

Cons

Cartegraph can be tailored to any process that you have. But this also means that you're going to want to assign a lead admin to keep on top of consistency of approach throughout multiple departments. This is probably true of any asset management software, it won't run itself.

Reasons for choosing Cartegraph

Function, ease of use at all levels of organization, ability to stop entering data in multiple locations.

Reasons for switching to Cartegraph

Time for an update and specialized software.

Debbie

City of West Hollywood

Verified reviewer

Company size: 201-500 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Customer support

5

Functionality

4

Reviewed April 2021

Cartegraph Review

The organizations experience with Cartegraph has been challenging. The system is not the easiest to use due to the many different components and constant upgrades that sometimes is hard to keep up. However, with the use that we have had with it, we have improved tracking of vehicle maintenance costs and are implementing other maintenance tracking to assist with budgeting.

Pros

Although the product is not easy to use because there are many components to it, once you understand them it get easier and more beneficial. I like that the software has the ability to set triggers through automations. However, creating automations can be tricky sometimes. The asset component is very beneficial to track tasks and maintenance.

Cons

The most frustrating thing that continues to be a headache is the integration with our public facing work order software, Accela. The software's do not communicate well with each other. There are many glitches and a lot of data is lost due to this.

Chet

Multnomah County

Verified reviewer

Company size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed December 2020

Easy to use, flexible and GIS based maintenance and operations management system

We now track all of our service requests in a single system, are setting service levels and tracking our performance, and have been able to schedule almost all of our preventive maintenance programs in one system. If we need to change something, it's a super simple process, and Cartegraph OMS has a lot of power for a system that focused on configuring not customizing.

Pros

Cartegraph OMS is easily one of the most user friendly CMMS/Service request/work order systems on the market. The fact that it so cleanly integrates with your GIS data is a huge plus. The Cartegraph One app is easy to use in the field and now allows for offline editing where cell coverage is spotty. The support staff are very helpful and really care about solving your problems. Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.

Cons

If you're looking for a system to meet all of your asset management needs, and work mostly with vertical assets in a 3D environment, you may not find everything you're looking for. There is a new integration that improves management of vertical assets, but it's not out of the box.

Reasons for choosing Cartegraph

Cartegraph is less expensive, and way easier to use, implement and update.

Natalia

City of Plano

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Recreational Facilities and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Customer support

5

Functionality

5

Reviewed March 2021

I didn't start out with Cartegraph, but I got here as soon as I could!

Upon my first introduction to Cartegraph, I was immediately impressed with what's possible in regards to the supporting GIS integrations. It is easy to create a locally stored asset recordset (feature class) along with the needed attributes structure (schema), something that would be maintained solely out of Cartegraph. It is equally as easy to create a full or a partial GIS integration, something that would sync the geometry, or the geometry + schema between GIS feature classes and Cartegraph recordsets. Such flexibility is valuable, especially in the organizations where multiple user-departments have varying needs and outputs.

Pros

I continue to appreciate the far-ranging usefulness of the Structure, Automation, and Asset Condition Managers. From setting our own impacts on the assets' depreciation curves to creating and maintaining our own attribute structures, in Cartegraph everything is designed to deliver the utmost flexibility and efficiency. Everything has been thought of, even something as simple as customizable asset detail layouts that are a vital first step to data quality, as well as the driver behind the simplified end user interfaces.

Cons

I genuinely have no answer to this question. The only thing I could possibly add is that the Reporting module is a little too complicated and is unlikely to be fully utilized by all the users in the organization. The complexity of the module is nothing a skilled administrator could not overcome; plus, any perceived negatives are easily offset by the enormous benefits of consistent data sharing between the departments / divisions. Once built, a comprehensive report can serve a variety of users and can save a significant amount of time.

Reasons for choosing Cartegraph

I was not part of the original decision panel, but I am truly pleased that Cartegraph was chosen. The application's incredible configurability will meet any organization's work and asset management needs.

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