--- title: "OpenGov Enterprise Asset Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OpenGov Enterprise Asset Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OpenGov Enterprise Asset Management is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/cartegraph-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [OpenGov Enterprise Asset Management](https://www.softwareadvice.com/cmms/cartegraph-profile/) / OpenGov Enterprise Asset Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/cartegraph-profile/) Reviews # OpenGov Enterprise Asset Management User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 28 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.7/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 20 reviews (71%) - 4 stars: 7 reviews (25%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Classic UI, how customizable and editable it is, layouts, map functionality and integration with ESRI, other integrations, automations, etc. - Very positive, though first three years was challenging with big learning curve, but Cartegraph staff very supportive! - This in addition to their intuitive user interface for desktop/mobile users that allows us to capture detail information about costs, conditions, and work performed on our city's assets and amenities. ### Most mentioned cons - Supervisors in my town do not want me to teach the app anymore because of the updates and the need to pause field work to do additional training. - This latest app is touted to be used on a cell phone but there is so much happening on the screen, it's very difficult for new users to grasp what's occurring (and we use ipads). - This can make the process of creating reports difficult and not user-friendly for those who are inexperienced. ## OpenGov Enterprise Asset Management customer reviews Showing reviews 1-25 of 28 (page 1). ### Excellent GIS-integrated Work Management Platform - Overall rating: 5/5 - Reviewer: Joe T. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered We are using Cartegraph to empower data collection and work management across three departments: Road & Bridge, Facilities Management, and Waste Compliance. We continue to see more potential applications of their software platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cartegraph continues to improve their mobile and web-based software based on community feedback, and their support is top notch. #### Cons Cartegraph is GIS integrated, but not as GIS-centric as it could be. Storing more of the data directly in GIS and enabling collection and manipulation from the GIS side would be a useful improvement. #### Reasons for choosing OpenGov Enterprise Asset Management Already had the business relationship and experience with Cartegraph's earlier versions. #### Reasons for switching to OpenGov Enterprise Asset Management The older software was not cloud hosted and did not support the level of GIS integration possible with Cartegraph OMS. --- ### Great Customer Support, Improve Documentation - Overall rating: 4/5 - Reviewer: Victor G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very positive, though first three years was challenging with big learning curve, but Cartegraph staff very supportive! Great work, folks! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cartegraph staff is very responsive to users need for enhancements. Product is getting better and better (though the pace of change can seem overwhelming sometimes especially with the switch to the new UI). #### Cons Documentation of product needs to be revamped. Need to include common process steps or wizards with videos that are searchable, like search for "How to add a lookup field to an asset" and result with process like "structure manager add lookup, add lookup table, add field to layout" with a video showing the process. #### Reasons for choosing OpenGov Enterprise Asset Management Liked ability to configure Cartegraph without needing to hire internal software professionals --- ### Disappointed - Overall rating: 2/5 - Reviewer: Beth G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered If it were easy to jump ship, and switch programs, I would. I feel we've been given poor direction from day 1 and any concerns about updates and app changes have been ignored. They've offered additional training but fail to see that it's all the changes they keep making that's the problem. I've done software implementations in the past for other developers; I can train people, that's not the issue. The issue is pulling the people from the field on a regular basis to show them where a button moved to is a waste of time. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The Classic version of the software webpage is relatively easy to teach to new users. The software generally does what it's designed to do. #### Cons The app(s) situation is atrocious. We started with CG 5 years ago and in that time we've had to learn 3 different apps: Cartegraph for Ipad, Cartegraph One, and now Cartegraph Asset Mangement. Each app was significantly different from one another and this necessitated pulling everyone in from the field for hour + long training sessions. Not only that, but the latest app CAM, is constantly undergoing renovations such that with every update, buttons are moved around, and (for field crew) superfluous additions crowd the screen. This latest app is touted to be used on a cell phone but there is so much happening on the screen, it's very difficult for new users to grasp what's occurring (and we use ipads). Supervisors in my town do not want me to teach the app anymore because of the updates and the need to pause field work to do additional training. We have a lot of non-native English speakers working with us and on top of the language barrier, the updates and nested functions are a real blow to productivity. On top of that, I was told the classic version we are using is going away in 2026. So that will require even more training. Also CG is only a mid-level partner with ESRI so some simple GIS functionality like Snapping, labeling and symbology isn't available. When I collect data, I have to go back and "clean it up". Snap signs to street lights, etc or signs to poles. And I can't see existing features when I'm creating a new one to make sure I'm putting it in the same location. Additionally, I've been asking for some small modifications of the original software since adoption and those ideas have been placed in "future consideration" permanently. The Ideas Portal that CG touts is where ideas go to die; it's a webpage for you to feel like you are contributing to the betterment of their software. They are taking the functionality of the classic software and replicating it in the app so all new "updates" are just features that were available on the original software. 99.9% of the people in the field do not need all the functionality available. They want to enter their time and go home. I realize software changes regularly (See ArcGIS Pro and the iOS photos app). But most of my public works people are not software nerds. They need consistency. I would recommend a different AM software that's more mature. You'd think that because CG is 20+ years old, they would be "mature" but when OpenGov acquired CG, they prioritized rolling CG up into their existing software rather than think about the end user. --- ### Please keep Classic UI - Overall rating: 4/5 - Reviewer: Marli S. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very good, love Cartegraph. Please keep Classic UI. The new UI is fine but it's just not there yet to get rid of Classic. Classic is visually neat, understandable, and user friendly. The New UI is a bit cluttered and not as user friendly or visually appealing or understandable in my and many of my coworkers opinions. I know the new UI's stark white and bright background gives some people eye strain and headaches/migraines as well and some employees will likely refuse to use it until there is at least a dark mode option. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Classic UI, how customizable and editable it is, layouts, map functionality and integration with ESRI, other integrations, automations, etc. #### Cons Would've been a 10 recommendation and 5 stars for Cartegraph if it wasn't for hearing that Classic UI is going away. I think getting rid of Classic is going to be an issue for a lot of municipalities. #### Reasons for choosing OpenGov Enterprise Asset Management Price and ability to customize and have more administrator permissions --- ### Frederick County, MD Cartegraph Review - Overall rating: 4/5 - Reviewer: Stacy B. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been a huge learning experience but the more we use it the more information we are able to collect for historical data. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to see our assets and tasks on the map and our equipment usage. #### Cons Not being able to change an asset on a task if an employee has assigned the task to the incorrect asset. Also, just the changes that are being made to the app have been a lot and we wish they would have been done all at once and then pushed out to the app. Our staff has had difficulty keeping up with all the changes and some functions are not available as the app is being rebuilt. #### Reasons for switching to OpenGov Enterprise Asset Management Workline was a dos based program that was outdated. --- ### Easy to use, flexible and GIS based maintenance and operations management system - Overall rating: 5/5 - Reviewer: Chet H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We now track all of our service requests in a single system, are setting service levels and tracking our performance, and have been able to schedule almost all of our preventive maintenance programs in one system. If we need to change something, it's a super simple process, and Cartegraph OMS has a lot of power for a system that focused on configuring not customizing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cartegraph OMS is easily one of the most user friendly CMMS/Service request/work order systems on the market. The fact that it so cleanly integrates with your GIS data is a huge plus. The Cartegraph One app is easy to use in the field and now allows for offline editing where cell coverage is spotty. The support staff are very helpful and really care about solving your problems. Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems. #### Cons If you're looking for a system to meet all of your asset management needs, and work mostly with vertical assets in a 3D environment, you may not find everything you're looking for. There is a new integration that improves management of vertical assets, but it's not out of the box. #### Reasons for choosing OpenGov Enterprise Asset Management Cartegraph is less expensive, and way easier to use, implement and update. --- ### Decisions don't happen without good data - Overall rating: 5/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered We have been very pleased with the overall experience. Customer Service with Cartegraph is very good, and they are just as invested in your success as you are. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Part of what drove us to select Cartegraph initially was its ease of use for field staff. Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes. Cartegraph was always supportive, and the customer service is top notch. Now that we've been up and running for several years, the automations are proving extremely valuable as our next steps in the software environment. #### Cons Cartegraph can be tailored to any process that you have. But this also means that you're going to want to assign a lead admin to keep on top of consistency of approach throughout multiple departments. This is probably true of any asset management software, it won't run itself. #### Reasons for choosing OpenGov Enterprise Asset Management Function, ease of use at all levels of organization, ability to stop entering data in multiple locations. #### Reasons for switching to OpenGov Enterprise Asset Management Time for an update and specialized software. --- ### Easy To Use! - Overall rating: 4/5 - Reviewer: Timothy B. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, Cartegrapgh has been a great tool as a system of record. We hope to use more functionality such as dashboards and scenario builder. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Cartegraph is a web-based software that does not require the need to set up or maintain a database in the backend. #### Cons The automations are not easy to use for someone who may not have experience with programming language. #### Reasons for choosing OpenGov Enterprise Asset Management No need for a new database, less maintenance. --- ### If you can imagine it Cartegraph can do it! - Overall rating: 5/5 - Reviewer: Jacob B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the automation and custom reporting this software provided out of the box. #### Cons I do not dislike anything about this software. #### Reasons for switching to OpenGov Enterprise Asset Management Cartegraph offered a more user friendly and customer service focused OMS that exceeded all the needs for my program. --- ### Satisfied user - Overall rating: 5/5 - Reviewer: Jim M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Generally positive. It is a powerful tool to add to your toolbox. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its fairly intuitive and has a lot of great features. The ability to locate all of our assets and not only see the history of maintenance/construction on them is huge. And it is very handy to have all the information on every asset we have at your disposal whenever you need it. #### Cons One thing I dislike is that it is constantly changing... While I do appreciate that you recognize and realize user feedback, it seems like every time I figure out how to use the new features of a particular release/version, a new release comes out and things change. I wish that was minimized. I was somewhat dissatisfied with the help features at first... as a beginner user of Cartegraph, I found the articles contained alot of language and terminology that I didnt understand. It was as if a seasoned power user had written the help articles and some of them were just too complex to understand. I feel like that is being remedied now though with the onboarding features and expanded video library. --- ### Changing Shoes Again-hopefully they are more comfortable - Overall rating: 4/5 - Reviewer: Matt H. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to retain all data about a specific asset, or even a location, in one site. Storing pictures is a huge benefit as well! #### Cons Our staff is just now getting comfortable with Cartégraph and now the layout is going to change. Staff was resistant to changing from our previous data management software and now they will need to adapt to use the current software with the phasing out of classic. The staff's rote memory will need to be erased and reprogramed. --- ### I didn't start out with Cartegraph, but I got here as soon as I could! - Overall rating: 5/5 - Reviewer: Natalia F. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Upon my first introduction to Cartegraph, I was immediately impressed with what's possible in regards to the supporting GIS integrations. It is easy to create a locally stored asset recordset (feature class) along with the needed attributes structure (schema), something that would be maintained solely out of Cartegraph. It is equally as easy to create a full or a partial GIS integration, something that would sync the geometry, or the geometry + schema between GIS feature classes and Cartegraph recordsets. Such flexibility is valuable, especially in the organizations where multiple user-departments have varying needs and outputs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I continue to appreciate the far-ranging usefulness of the Structure, Automation, and Asset Condition Managers. From setting our own impacts on the assets' depreciation curves to creating and maintaining our own attribute structures, in Cartegraph everything is designed to deliver the utmost flexibility and efficiency. Everything has been thought of, even something as simple as customizable asset detail layouts that are a vital first step to data quality, as well as the driver behind the simplified end user interfaces. #### Cons I genuinely have no answer to this question. The only thing I could possibly add is that the Reporting module is a little too complicated and is unlikely to be fully utilized by all the users in the organization. The complexity of the module is nothing a skilled administrator could not overcome; plus, any perceived negatives are easily offset by the enormous benefits of consistent data sharing between the departments / divisions. Once built, a comprehensive report can serve a variety of users and can save a significant amount of time. #### Reasons for choosing OpenGov Enterprise Asset Management I was not part of the original decision panel, but I am truly pleased that Cartegraph was chosen. The application's incredible configurability will meet any organization's work and asset management needs. --- ### Asset & Operations Management made easy and, dare I say, fun - Overall rating: 5/5 - Reviewer: Leah J. - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Since working with Cartegraph OMS, the City of Arlington has increased staff productivity by automating workflows for field techs, preventing wasted time in duplicated efforts, and making data easily accessible and digestible for decision makers. Also, upon attending the 2019 Cartecon event in CO, I found that the staff is truly as rad as they seem over the phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cartegraph OMS comes with out-of-the box setups for asset, task, request, & resource management, however, it can also be customized very easily. The software contains features that allow for individualized or grouped format setups, custom asset degradation and MR&R protocols, data entry checks, and SO MUCH MORE! The Automation Manager is my absolute favorite feature. It allows you setup automated workflow processes through triggers that are followed by actions to create more effective, accurate, & efficient system. #### Cons The Cartegraph Team is always taking suggestions through their Ideas Portal and working on ways to improve the system. New updates are released on the software at least twice a year, but usually quarterly. #### Reasons for choosing OpenGov Enterprise Asset Management I was not a part of the selection committee, but I am thankful for their choice. --- ### Cartegraph Use at City of Pittsburgh - Overall rating: 5/5 - Reviewer: Matthew J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's difficult to sum up what I like most about Cartegraph since we use it for so much at the City of Pittsburgh. As an administrator, one of the biggest benefits is the flexibility and customization that Cartegraph allows and supports to use the system to its full potential to meet business needs. Functionality such as allowing for custom fields, automations, and visualizations of data have been extremely helpful for our organization. This in addition to their intuitive user interface for desktop/mobile users that allows us to capture detail information about costs, conditions, and work performed on our city's assets and amenities. #### Cons Cartegraph allows for a lot of customization and, as a result, we've built a lot of different custom processes and workflows into the system such as a very detailed inventory system. While we're able to use Cartegraph for a lot of our more standard inventory processes, we think with some tweaks it could be used more like a POS system which is a system/process that would be more suitable for our warehousing/supply request process. --- ### Endless Possibilities - Overall rating: 5/5 - Reviewer: Steve F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We were able to work in a single system to track all resident requests, track all costs associated with the work we were doing, and manage all assets. Through the software we were able to change operational procedures to save time and money. Furthermore, we were able to make informed decisions and continue services in-house by showing hard data compared to contracted costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. We were able to build out, manage, and track all work for Village owned assets. The mobile solutions are easy to use and allow tracking of data to performed in real time. Functionality. The reporting and dashboard features are tremendous at taking raw data and putting into a customizable and usable depiction of work performed. The amount of integrations that are compatible allow for the existence of other software packages to play nicely inside Cartegraph. The utility locating integration was a great example of this. Customer service is second to none. I could contact the help center and have my problems solved via screen share, or have them build reports for me that were giving me trouble. Training is always available and is always informative and well done. #### Cons The Fleet module is lacking out of the box. It took tinkering with the system to get it to what we needed it to do. Even at that point, Fleet was not accessible through the mobile solutions. --- ### Cartegraph and Trees - Overall rating: 5/5 - Reviewer: Tom M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience with Cartegraph is great. This company treats us like family. They are very responsive to our needs and problems. This program has worked out great for us and continues to help us communicate our story. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to quickly find information is important in local governments. The report functions are very customizable to specific needs. Collecting data for daily activities is very easy. Integrating with our daily process was not difficult, but we did need to adapt to some new terminology for us. Using this as a tree inventory is outstanding and very adaptable. We use this to track inspections and Tree Risk Assessment information for each tree. We plan future work for in-house and contracted staff with ease. The sky is the limit on what data can be collected. #### Cons I feel that the Fleet Management side of this program is a challenge for us and quite different from what Fleet technicians might be used to. Although reporting is very customizable, it can be quite cumbersome depending how deep you want to find information. #### Reasons for choosing OpenGov Enterprise Asset Management This product looked and felt the best. It was and is very user friendly. --- ### Cartegraph Review - Overall rating: 4/5 - Reviewer: Debbie G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered The organizations experience with Cartegraph has been challenging. The system is not the easiest to use due to the many different components and constant upgrades that sometimes is hard to keep up. However, with the use that we have had with it, we have improved tracking of vehicle maintenance costs and are implementing other maintenance tracking to assist with budgeting. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Although the product is not easy to use because there are many components to it, once you understand them it get easier and more beneficial. I like that the software has the ability to set triggers through automations. However, creating automations can be tricky sometimes. The asset component is very beneficial to track tasks and maintenance. #### Cons The most frustrating thing that continues to be a headache is the integration with our public facing work order software, Accela. The software's do not communicate well with each other. There are many glitches and a lot of data is lost due to this. --- ### A place for everything - Overall rating: 5/5 - Reviewer: Tim B. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Our maintenance staff was having trouble accessing any records regarding the assets that they were tasked with maintaining. Cartegraph has given a place to store important records and plans. With the mobile functionality of Cartegraph we were able to put these records and plans in the hands of our fiels staff. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use in the field is great. Being able to document what is being done as it is being done is fantastic. Removing printed documents from the work flow has made record keeping a lot more accurate and up to date and accessable. Using Cartegraph we were able to streamline our work flows and reduce our response time to citizen concerns as well. #### Cons As a Cartegraph Administrator in training I found email response from support to be informative and accurate but slow. Also using Cartegraph Campus (the searchable help section) only yeilds accurate results about 50 percent of the time. #### Reasons for choosing OpenGov Enterprise Asset Management Previous Cartegraph Navigator users. --- ### CG Review - Overall rating: 5/5 - Reviewer: Jeremy R. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered They are the best in breed when it comes to work/asset software. No regrets for choosing Cartegraph. I recommend it to anyone looking for this type of software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Information is centralized and easy to access. Mobile platform is user friendly and intuitive. Asset collection is very easy and can be linked to GIS with relative ease. They release a new version with customer led suggestions from the Ideas page about 4 times a year. The customer success team has helped us tremendously after the implementation. Support team is phenomenal and helpful. Resolves cases as soon as possible. They have a pre-built parks domain with playground inspections that is very helpful and easy to use out of the box. We use the Trees domain heavily for tracking and maintenance. #### Cons System is customizable, and can be overdone is not careful. Cannot do financials, but can integrate with many systems. --- ### Mobile platform is good, some features are missing - Overall rating: 5/5 - Reviewer: Neville S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software is accessible on the iPad and other mobile devices, which helps to track all completed work from the field. Assignments for maintenance crews are readily accessible in the field and receive tasks instantly from supervisors and administrators. The dashboard and reports help us know at any given time where we are in terms of our short-term and long-term targets. #### Cons When selecting multiple tasks to review, you have to open up each one individually. It would be nice if there were advance/back buttons that you could click that would just take you to the next/previous task on the same page. Not being able to switch asset type in a given task is problematic because occasionally we first assign a task to a curb asset, but then it ends up needing to be on a sidewalk asset. There is no way to change the asset type. --- ### Flexible Software That Provides Thorough Data - Overall rating: 5/5 - Reviewer: Michele A. - Verified reviewer: Yes - Industry: Government Relations - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I have worked in the computer field for roughly 20 years and I have dealt with many different software companies. Cartegraph has proven to be the most stress free software I have personally dealt with due to their wonderful tech support and project teams. I never cringe or hesitate when I call for help which says a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cartegraph has proven to be flexible in implementing ways to get the software to work for your needs. Not every company or business runs exactly the same, therefore you find that the software can only do so much. With Cartegraph, you are able to discuss other options that a project team can possibly build or help put in place to help better your tracking needs. With these options, you are given able to input more thorough data for reports. #### Cons Most all of my users are not able to make their own reports due to how difficult they are to build. --- ### Love Cartegraph. Easy to Use At All Levels!!! - Overall rating: 5/5 - Reviewer: Adrian R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered It helps to tell a story and validate some areas of concerns. The ability to attach images makes it a great tool to show management troubled areas as well as areas with reoccurring issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that you can be mobile at all times now while using any tablet/smartphone, Android and Apple. You're able to look up past jobs at an ease of buttons and find out exact cost numbers to reference for future events, jobs, contracts. A great place to store assets for inventory and historical values. #### Cons The software is easy to use as an administrator but does require a team to help run it. There's lots of work initially to set up but runs smooth afterwards. --- ### City of Helotes - Overall rating: 5/5 - Reviewer: Joshua M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Good, the system is great and the support team has always been extremely helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the scenario builder add on and the see click fix features. Also, Asset management and work flow features have been extremely helpful for the City. #### Cons Sometimes getting the scenario builder portion to function the way I want is difficult. Getting the different appreciation impacts just right so the system can differentiate between maintenance activates is a complicated. #### Reasons for choosing OpenGov Enterprise Asset Management Scenario builder --- ### CARTEGRAPH REVIEW - Overall rating: 5/5 - Reviewer: John J. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Overall I am very happy with Cartegraph. It's made tracking resources, and costs associated with the upkeep of our facilities, much easier and more detailed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many things I like about this software, that it's hard to pick what I like best. I guess my favorite would be using tools like the record filter, or automation manager, to simplify the process of entering information for the crews out in the field. #### Cons Reporting can sometimes be a bit complicated and kind of a "trial and error process", but it gets easier with time. --- ### Cartegraph Is The Best Asset Management Software - Overall rating: 5/5 - Reviewer: Nadine B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features are customizable and easy to use. The software integrates seamlessly with existing systems. The automation allows us to automate workflows. The Senator Builder feature allows us to build data drive budgets and capital plans. The software manages infrastructure assets effectively, deploy resources efficiently, and increase productivity. #### Cons I like everything about this software. I can't think of anything I like the least. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/cartegraph-profile/reviews/?page=2) --- OpenGov Enterprise Asset Management Reviews, Pros and Cons - 2026 Software Advice