CHEQROOM

Freshservice

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Ratings & Reviews

Overall Rating

4.57 / 5 (117)

4.54 / 5 (368)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

June 10, 2020

May 4, 2020

Pros/Cons

  • Pros

  • Good set of features, which covers everything we need it to do. Nice clean interface; users figured it out with little trouble. The team behind it seems motivated and friendly.

  • Ease of use is fantastic. It's easy to bring new team members up to speed. The ability to change out assets quickly is also great.

  • Cons

  • Some of the setup can be a little complicated but their support is available to walk through any issues.

  • There are a few things that would make it better for my specific needs, but the team at Cheqroom are very receptive in making those changes.

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots