All FSI CMMS Reviews

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Dennis

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Best CMMS Software I've Used

FSI's product is one of the easiest software's I've used.

PROS

FSI's software is easy to navigate and use. It's not overly complicated but gives you all the necessary features you would need in a CMMS.

CONS

The reporting module has to be my least favorite. The reports are pre-configured and there are hundreds of them making it difficult to find the one you need.

Reason for choosing FSI CMMS

Ease of use and features available at the time.

Reasons for switching to FSI CMMS

Corporate Decision

Vendor Response

Thank you very much for your review Dennis; we're happy to hear that you're enjoying using our CMMS. We'd love to set up some time to go over our reporting modules and make sure that you see what you need. Please feel free to email us at support@fsiservices.com. Someone from our team will be ready to answer any specific questions you might have or walk through the reports you need. Thanks again.

Replied April 2022

Chuck

Education Management, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2022

Great Customization

Great product, but Customer Service can be spotty. You need to document any problems down to the most minute detail depending on the issue.

PROS

Building this software was a blast and allowed us to tailor the software to our needs.

CONS

We need better Accounting features and a better Project Management module.

Reasons for switching to FSI CMMS

AiM was not developing at a pace congruent with peer software companies

Vendor Response

Hi Chuck - thanks for your review of CMS. Customization and working with various user needs are important to our team, so we're happy to hear that's an area that's stood out for you. Our goal is to provide excellent customer support, so please continue to contact us via email or phone - we'll do everything we can to find a solution.

Replied October 2022

Keilon

Facilities Services, 201-500 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed August 2021

Review

PROS

The product is easy to use but can improve of functionality

CONS

Product is slow. Have to run in separate browsers for workflow. Slow turn around on build requests. No history of large moves. Developers need more input from end users

Vendor Response

Thank you so much for your honest feedback, Keilon. As you know, FSI is continuously updating our suite of products based on customer input and releasing them on a monthly basis. Our team will discuss these issues on our next weekly call with you and your team.

Replied September 2021

Bill

Hospital & Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

FSI’s CMS is the BEST CMMS software out there!!

It makes me look good!!

PROS

It is very intuitive and extremely simple to use.

CONS

I haven’t found anything yet, I am still looking.

Reason for choosing FSI CMMS

We spent 5 minutes with FSI and the decision made.

Nancy

Hospital & Health Care, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

CMS Review

So far very satisfied

PROS

How friendly use it is. And the team that help us with training

CONS

The common problem doesn’t let us assign techs in that settings

Reasons for switching to FSI CMMS

It was a disaster using WebTMA. We needed something clean organized and professional

Ann

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

Best in Class

FSI brings a lot of best practices into your maintenance program, and that's really what we used. Their partnership with Enstoa and standardization of the CMMS helped us make sure that we were all on the same track. Before we had FSI, we were only able to account for 30 percent of work. Now, we're able to charge 80 percent to work orders, which is huge. For some of our hospital locations, FSI sent staff to perform asset collection and asset tagging. Then, Enstoa helped extract, standardize and migrate our historical CMMS data from our old systems. They also worked with our teams focusing on regulatory, change management, and work order management to identify high-level designs for each workflow.

PROS

Outside of just the work order management module, I think CMS rounding and CMS view are great. There's a lot of opportunity for other departments to use it as well, not just engineering. We use CMS rounding for environments of care rounding right now. I know our behavioral health department has also used CMS rounding, they worked directly with FSI’s team to build what they needed.

CONS

It would be great if there was a way to easily transfer requests to our facilities design and construction office, who uses a different system to manage work and projects. Not so much a con but possibly an opportunity for a future integration.

Reasons for switching to FSI CMMS

We made the strategic decision to standardize our CMMS applications across the health system in an effort to streamline processes and really begin using our data to make informed decisions about our building systems and assets. We definitely made the correct choice by selecting FSI and working hand in hand with Enstoa to align with best in class practices and industry standards.

Jim

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Continued development and customer service focused

The product is outstanding and easy to work with for users. The people behind the product are exceptional, and make each customer feel important. You will want to be part of the FSI family.

PROS

I’m a huge fan of FSI. Their customer service is beyond anything I’ve ever experienced, especially from software companies. Outstanding continued support is one of their strongest points, and their staff members are focused on helping hospitals make these tricky transitions. When I have a question, I know exactly who to contact. FSI’s CMMS allows for incredibly accurate, actionable reporting. Leadership can sit in the office and switch from hospital segment to segment in a minute. We can view how many work orders each site is getting, the type of work requests they're getting because our data were consistent across all hospitals. That was a massive benefit of bringing on one standardized CMMS because you can get everyone on the same page for reporting, evaluating staffing levels, and understanding what types of work are getting done, and where.

CONS

Honestly not much I've found not to like. We've been customers since Fall 2012 and there has been constant development and improvement to the entire package with continued growth of features.

Reasons for switching to FSI CMMS

We needed better reporting capabilities, and ease of online request to satisfactorily handle our customers needs. We also moved away from the need to shuffle papers to document our work.

Vendor Response

We're very happy to hear this, Jim. Thank you very much for being a loyal customer. We're grateful for the relationships we've been able to build with you and UPMC. Thank you for taking the time to leave this review.

Replied September 2021

Robert

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

CMMS Game Changer

FSI is really our Google. Whatever we need to find, it’s there. We’ve been growing by leaps and bounds, acquiring real estate, leasing buildings, building buildings, buying buildings. To keep a repository of all that pertinent facility and equipment information, it’d be impossible without a system like this. The FSI team aren’t pre-programmed sales guys like with all the other presentations. They knew exactly what they were doing. Their experience was a big help, because when we got stuck on looking at what’s an easy way to fix this, what makes the most sense, those guys collaborated with us a lot during implementation. It was a night-and-day change from what we had. What I really liked about FSI was they're pretty transparent. When we met with them, there were several software functions that they didn’t really have built yet, and they teamed up with us and built a purchasing function, a project function, materials management function. It was encouraging to see that they were still scaled to that level where they would help us out, and whatever package we needed, they committed to getting it done. FSI has really changed our whole operation. They’ve made our lives a lot easier with what they produce. And they keep innovating. It never stops. If a health care system is considering FSI, I’d be in 100%.

PROS

They set the bar and continue to raise it. Ease of use. We would be lost without it.

CONS

Lack of reports initially, but this has improved.

Reasons for switching to FSI CMMS

FSI really innovated the CMMS industry. Made our lives easier without over-cumbersome software.

Vendor Response

Thank you for leaving this review, Robert; we really appreciate it. We're also glad to hear that we were able to work through any reporting needs you had. Please feel free to reach out if you need anything.

Replied September 2021

Mark

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Conference

So far my use has been fine but as listed I am new the the system

PROS

The availability of changes views and categories within you hospital options which have been set up

CONS

To new to the process to answer this question fully

Kristin

Management Consulting, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed March 2024

FSI CMMS Making Facilities Management Feasible

I’ve worked with FSI CMMS being implemented at a few clients from conception to rollout and the staff has been great and seeing the evolution of the program has been amazing.

PROS

I like all of the updates that FSI has made to their CMMS to make it more user friendly and to make it so a client only has to go to less places to accomplish their goals.

CONS

It doesn’t have a permitting platform as of yet (Above Ceiling, ICRA, PCRA, etc).

Justine

Environmental Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

FSI CMMS is a key component for my healthcare department

I am helping to build out the locations and log assets for our clinics (over 20) and this program is so intuitive and customizable. The support team is quick to answer my concerns and confusion and questions and [SENSITIVE CONTENT] is great to respond with answers and resources and I appreciate this company and value their business and experience and hope to keep growing with them.

PROS

In my opinion, FSI CMMS is a key tool for all healthcare departments and any entity that needs to track their asset maintenance and work done in their facilities on consistent schedules for compliance, leveraged decision making and success from becoming more efficient as a whole.

CONS

I think the cms tech could become more user friendly in the way of simplifying the language for on the floor techs and even offering some of the wording in other languages would be great.

Vendor Response

Thanks Justine - customers like you that grow along with us are what sets us apart from other CMMS platforms. We're happy to hear CMS is a key tool for your teams, and we've noted your recommendation around simplified and alternative languages.

Replied November 2022

Joe

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Invaluable for regulatory compliance management

We use the software as a compliance management tool as well as for maintenance management purposes.

PROS

We implemented this software across 135 hospitals and continue to do so. The product enables our organization to standardize customized preventive maintenance and planned event procedures and schedules which can be updated companywide as needed in real time. Support staff at FSI are readily available and always willing to customize software and generate custom reports as requested.

CONS

On occasion, more granular reporting on individual hospitals within the system was sometimes difficult to obtain.

Reason for choosing FSI CMMS

Existing client recommendations, customer service, flexibility, and availability of custom applications.

Reasons for switching to FSI CMMS

We were looking for an enterprise system to facilitate standardized methodologies aimed at improving efficiency, accountability, and regulatory compliance.

Paul

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

FSI is the right choice when picking a custom maintenance software pckage

PROS

One of the many terrific features of FSI’s CMS platform is it’s functionality in maintaining and tracking your companies assets. From tracking life expectancy to replacement costs and everything in between, there’s really no excuse why a company shouldn’t be prepared to replace that 20 year old piece of equipment when the time comes.

CONS

It’s difficult to come up with a con for this product given the amount of pros that it has. If I had to choose something, I would say the volume of capabilities this software has can be intimidating for new users until they spend time in it.

Reasons for switching to FSI CMMS

Unknown as I was not part of the planning and implementation stages.

Vendor Response

Paul, thanks for your review! It's constructive feedback to know there can be a learning curve for new users, and we're working on different ways to help first-timers get acclimated quickly with the platform. Thanks for being an FSI partner.

Replied November 2022

Robert

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great product and people

It has been a great process

PROS

Short learning curve for users. Personal involvement with FSI staff.

CONS

We have no unresolved issues

Vendor Response

Hi Robert, thanks for taking the time to submit a review. We're happy to hear that both our product and our people are serving you well!

Replied October 2022

Brett

Facilities Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

FSI Review

Great system for preventive maintenance and record keeping

PROS

Ease of use and great record keeping. Customer service records and PM by trade reports

CONS

24 hrs to generate a PM. Loss of existing asset number in last update

Reasons for switching to FSI CMMS

Line up with Wake Forest Baptist

Vendor Response

Thanks Brett for the feedback! We're happy to hear the product has been easy to use and you're finding our Support and report functionality helpful. As far as PM generation, reach out directly if you're still having issues so we can work towards a solution.

Replied November 2022

Amanda

Hospital & Health Care, 5,001-10,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

Easy use for Asset management

PROS

The product is easy to use and therefore easy to train new hires. It maintains our equipment and helps us stay compliant by keeping us organized with schedules and inventory. I like that they are always open to improvements and staying on top of technology.

CONS

No cons that I can think of at this time

Vendor Response

Thank you very much Amanda, we appreciate your feedback. We're glad to hear that you enjoy using FSI's CMMS. As you know, you can always reach out to us directly if there's anything we can do to help.

Replied September 2021

Rusty

Health, Wellness and Fitness, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Great global maintenance management software

Great!

PROS

It can be used effectively in all aspect of Support Services. It’s flexible and intuitive.

CONS

It can be complex and overwhelming. I wish there were info bubbles over the different different pieces.

Reason for choosing FSI CMMS

Don’t know

Reasons for switching to FSI CMMS

Organizational decision.

Vendor Response

Rusty, we appreciate your feedback. We are working on ways to include in-app communications to help customers easily navigate CMS. Thanks for your continued partnership!

Replied October 2022

Michelle

Medical Practice, 10,000+ employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

User

They have a great team that is very supportive. There is no Question they can not answer. They are very knowledgeable of the product.

PROS

We also us the system for charge backs. it makes it ease to track the Charges

CONS

Our Inventory Module is not set up for use

Reason for choosing FSI CMMS

I was not part of the decision making

Reasons for switching to FSI CMMS

They could not handle our needs for Both Maintenance system and basic finance system.

Chris

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

FSI CMS Review

It’s pretty good.

PROS

It has gotten more and more intuitive to use over the years.

CONS

The downtimes with the parent server can lead to loss of time.

Reasons for switching to FSI CMMS

I was not with the company before the switch but I did help implement FSI’s product in our organization

David

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

CMS is vital in performing our Maintenance and PM's.

Unfortunately I have not be successful in convincing the upper management that a lot more could be done with this software program. It works well for what I can use it for.

PROS

I am still learning on how to work with the software. I know that I am not utilizing it to it's full potential.

CONS

Some features are not as intuitive as I would like but I am learning more as I work with the program.

Reason for choosing FSI CMMS

This program was in place when I started working for the Hospital.

Max

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Easy to use and Customer support Excellent.

After using to program for the last 7 years the customer support has alway been top notch

PROS

It’ very easy to use and to teach new user’s to use this product. Customer support is very good.

CONS

When you down load a report to excel you have to click to many buttons

Avril

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Web based system is easy

This has kept our team on track and is a one stop system for us. It's our home base for all our work.

PROS

Web based system is great to access from anywhere.

CONS

Sometimes things appear to go missing and we're not sure why. We think something works one way but it doesn't and then it doesn't make sense.

Tony

Health, Wellness and Fitness, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

CMS benegits

Excellent experience.

PROS

Easy to use and capable to expands into other fields.

CONS

So far, I have found no issues in this system compared to our prior software program.

Reasons for switching to FSI CMMS

FSI is a better system.

Jeff

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Nice program a lot of capabilities

PROS

Easy to set up and use and easy to train staff on how to use it

CONS

It seems like it is a little slow in loading and navigating through different options within the program

Donna

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Ease of access

Very good

PROS

One stop access to various options. New option added CMS Rounding

CONS

Rounding reports are cumbersome and not giving me info looking for

Reason for choosing FSI CMMS

ABM association

Showing 1 - 25 of 33 Reviews