About iMaint

iMaint is a computerized maintenance management system (CMMS) and enterprise asset management (EAM) solution that centralizes data and automates maintenance management tasks. iMaint is suitable for organizations of all sizes in a variety of industries including manufacturing, facilities, fleet, food and beverage, government, health care and more.

iMaint can be installed on-premise or accessed online; a variety of cloud-based options are also available.

iMaint features compliance management, which allows users to manage different compliance regulations, such as EPA, ISO, OSHA and GASB 34. The asset management functionality allows users to create asset-to-part cross-references, manage asset warranties and track maintenance records. The product also feat...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

18 Reviews of iMaint

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(4)

4

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

January 2019

James from Royal Canin

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Consumer Goods

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

New User Review ( Royal Canin )

Very Professional and Helpful Staff.

Pros

The Setup and Usability of the Software, along with the ease of doing Work Requests VIA the Internet.

Cons

Can't say I don't like anything about it so far.

Response from DPSI

Replied January 2019

Thanks for the kind review, James!

December 2018

STEVE from Advanced Industrial Equipment

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

iMaint Version 4.2

The iMaint software is great but the customer support from DPSI is the best in the business. Every question I have had about this software over the last few years has been answered timely, explained thoroughly by a "real person" who understands the product and isn't just reading from a script. Everyone from DPSI has been a pleasure to work with!

Pros

iMaint Version 4.2 is so much easier to use than previous versions and has great new features! The "Touch View" is very intuitive and operates in familiar screen tiles, much like a cell phone or tablet. The attachments feature allows PDF's, TIF and JPG files to be printed on work orders or used as a thumbnail "link to external resource". Now you can have detailed work instructions printed along with the work orders for PMs automatically through the scheduling. The Thumbnails to external resources create hyperlinks for files that can contain even more detailed information such as repair videos, manuals and other files that would be too large to store within the program. The new features in 4.2 make this software the best CMMS I have used to date.

Cons

No real complaints about the software but the user manuals could be more visual and for new users an explanation of the theory behind "relational database management " and the importance of entering the correct type of data with consistent naming protocol because this affects the reporting features and the ability to gain insight into the some of the budgeting and staffing decisions a company could benefit from using the software. iMaint is more than just a program for generating work orders and doing inventory it is an effective management tool if fully utilized.

Response from DPSI

Replied January 2019

Thanks for the review, Steve!

September 2019

Chris from Lily of the Desert

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

September 2019

Lots of features, lots of work :(

Frustrating... a little... Took too much time to set up things for PM's and the reporting was never the way I needed it. Maintenance Calendar was non existent.

Pros

iMaint has lots of options and features. Too many sometimes. The customer support is good, but it seemed I needed it more often than I should.

Cons

There are too many steps to setting up simple repeatiing PM's.. It's just more complicated than it needs to be.

Reasons for Choosing iMaint

The same parent company owns iMaint as PMC.. Made the transition easier

Response from DPSI

Replied October 2019

Chris, we are sorry you had issues using iMaint and appreciate your feedback. Although it is feature-rich, you can also customize the navigation tree and utilize form designer to simplify views for a basic user. There are 200+ report/graph templates that can be altered by the user, and you can create new reports as well. Our resource allocation module gives a calendar view of upcoming work and available resources. Additionally, we do offer numerous video tutorials and webinar opportunities where our users can gain more knowledge.

August 2020

Paul from Lakewood Ranch Inter-District Authority

Company Size: 11-50 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

We love iMaint, great tool!

Excellent

Pros

Extremely flexible and complete maintenance management database platform and excellent customer support.

Cons

It is a challenge and a lot for any maintenance organization to implement a CMMS.

Reasons for Choosing iMaint

Capability, quality and cost

Response from DPSI

Replied August 2020

Thanks for the review, Paul! We appreciate your business.

June 2018

CARLO from THE NATURE'S BOUNTY COMPANY

Company Size: 501-1,000 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

MINOR HICCUPS WHEN INTEGRATED INTO OUR COMPANY, OVERALL A GREAT PLATFORM FOR A CMMS

ABILITY TO IMPROVE OUR MAINTENANCE STANDARDS, BY CAPTURING KPI's ESSENTIAL TO MEETING ACTION ITEMS, AND REDUCING UNPLANNED DOWNTIMES

Pros

THE FEATURES: REPORTING CAPTURES KPI's THAT WE NEED TO KEEP OUR TEAMS INFORMED. RESOURCE ALLOCATION, UNPLANNED DOWNTIMES, LABOR DISTRIBUTION ARE JUST THE FEW FEATURES THAT I LIKE ABOUT iMAINT

Cons

SEVERAL TIMES A MONTH, I RECEIVE ERRORS WHEN GENERATING REPORTS. ONCE IN A BLUE MOON, WHEN CAPTURING DATA, THE DATE RANGE IS NOT ACCURATE AND I START FROM THE BEGINNING AND THIS OFTENTIMES MITIGATES THE ISSUE