About iMaint EAM

iMaint CMMS/EAM centralizes data and automates maintenance management tasks to help companies resolve critical maintenance challenges and maximize ROI. It boasts a simple and easy-to-use interface, and is highly customizable. Suitable for organizations of all sizes, iMaint can easily be expanded to multiple sites and includes free updates. Options include on-premise or cloud-hosted solutions, condition monitoring and GPS tracking capabilities, mobile access, maintenance dashboard and more. ...

iMaint EAM Pricing

Flexible pricing structure based on customers' requirements and budget.

Starting price: 

$60.00 per month

Free trial: 

Available

Free version: 

Not Available

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iMaint EAM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 18 reviews

User Profile

James

Royal Canin

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Consumer Goods

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2019

New User Review ( Royal Canin )

Very Professional and Helpful Staff.

Pros

The Setup and Usability of the Software, along with the ease of doing Work Requests VIA the Internet.

Cons

Can't say I don't like anything about it so far.

Response from DPSI

Thanks for the kind review, James!

Replied January 2019

STEVE

Advanced Industrial Equipment

Verified reviewer

Company size: 2-10 employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed December 2018

iMaint Version 4.2

The iMaint software is great but the customer support from DPSI is the best in the business. Every question I have had about this software over the last few years has been answered timely, explained thoroughly by a "real person" who understands the product and isn't just reading from a script. Everyone from DPSI has been a pleasure to work with!

Pros

iMaint Version 4.2 is so much easier to use than previous versions and has great new features! The "Touch View" is very intuitive and operates in familiar screen tiles, much like a cell phone or tablet. The attachments feature allows PDF's, TIF and JPG files to be printed on work orders or used as a thumbnail "link to external resource". Now you can have detailed work instructions printed along with the work orders for PMs automatically through the scheduling. The Thumbnails to external resources create hyperlinks for files that can contain even more detailed information such as repair videos, manuals and other files that would be too large to store within the program. The new features in 4.2 make this software the best CMMS I have used to date.

Cons

No real complaints about the software but the user manuals could be more visual and for new users an explanation of the theory behind "relational database management " and the importance of entering the correct type of data with consistent naming protocol because this affects the reporting features and the ability to gain insight into the some of the budgeting and staffing decisions a company could benefit from using the software. iMaint is more than just a program for generating work orders and doing inventory it is an effective management tool if fully utilized.

Response from DPSI

Thanks for the review, Steve!

Replied January 2019

Chris

Lily of the Desert

Verified reviewer

Company size: 51-200 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

2

Value for money

2

Customer support

4

Functionality

4

Reviewed September 2019

Lots of features, lots of work :(

Frustrating... a little... Took too much time to set up things for PM's and the reporting was never the way I needed it. Maintenance Calendar was non existent.

Pros

iMaint has lots of options and features. Too many sometimes. The customer support is good, but it seemed I needed it more often than I should.

Cons

There are too many steps to setting up simple repeatiing PM's.. It's just more complicated than it needs to be.

Reasons for choosing iMaint EAM

The same parent company owns iMaint as PMC.. Made the transition easier

Reasons for switching to iMaint EAM

I switched from PMC for the web based features of iMaint. Should have stayed with PMC.

Response from DPSI

Chris, we are sorry you had issues using iMaint and appreciate your feedback. Although it is feature-rich, you can also customize the navigation tree and utilize form designer to simplify views for a basic user. There are 200+ report/graph templates that can be altered by the user, and you can create new reports as well. Our resource allocation module gives a calendar view of upcoming work and available resources. Additionally, we do offer numerous video tutorials and webinar opportunities where our users can gain more knowledge.

Replied October 2019

David

CCTA

Verified reviewer

Company size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2020

5 star support

[SENSITIVE CONTENT HIDDEN] was absolutely fantastic. Didn't have to look much up because she knew everything :) Very personable, funny and was a joy to work with. She's what you would hope to have in customer service. Keep doing what you're doing!

Pros

I like how my coworkers who use the software like it. I'm writing the review for Customer Support

Cons

Not much to not like. Being in IT I know I don't have to dedicate hardly any time to the program because it just works

Response from DPSI

Thanks for the review, David. We're so glad to hear your experience with Customer Support went well!

Replied March 2020

CARLO

THE NATURE'S BOUNTY COMPANY

Verified reviewer

Company size: 501-1,000 employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed June 2018

MINOR HICCUPS WHEN INTEGRATED INTO OUR COMPANY, OVERALL A GREAT PLATFORM FOR A CMMS

ABILITY TO IMPROVE OUR MAINTENANCE STANDARDS, BY CAPTURING KPI's ESSENTIAL TO MEETING ACTION ITEMS, AND REDUCING UNPLANNED DOWNTIMES

Pros

THE FEATURES: REPORTING CAPTURES KPI's THAT WE NEED TO KEEP OUR TEAMS INFORMED. RESOURCE ALLOCATION, UNPLANNED DOWNTIMES, LABOR DISTRIBUTION ARE JUST THE FEW FEATURES THAT I LIKE ABOUT iMAINT

Cons

SEVERAL TIMES A MONTH, I RECEIVE ERRORS WHEN GENERATING REPORTS. ONCE IN A BLUE MOON, WHEN CAPTURING DATA, THE DATE RANGE IS NOT ACCURATE AND I START FROM THE BEGINNING AND THIS OFTENTIMES MITIGATES THE ISSUE

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