Ecotrak Facility Management Software

RATING:

4.3

(23)

About Ecotrak Facility Management Software

Ecotrak is a top-rated platform designed to simplify facilities, asset and project management for multi-site businesses. Our cloud-based platform is increasing efficiency, reducing repair & maintenance spend and helping businesses grow & scale quickly. Learn more at ecotrak.com.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Ecotrak Facility Management Software Pricing

Pricing is by number of locations. Contact our business development team for a personalized quote.

Free trial: 

Not Available

Free version: 

Not Available

Optimize your facilities operations with Ecotrak, the leading software for efficient facilities management. Our platform offers comprehensive tools for asset management, preventive maintenance scheduling, and work order management.
Slide 1 of 5

Ecotrak Facility Management Software Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Ecotrak Facility Management Software

1 - 5 of 23 Reviews

Marc

Food & Beverages, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Ecotrak and Del Taco

Since our beginning with Ecotrak, the facilities department has been able to gain more insight into the state of our locations. We can review trends with equipment and vendors to change what is needed to ensure we are progressing and traveling down the right path. We have the ability to create reports that aid us in our decision-making processes. We can more easily move from service request creation to invoice approval with the necessary information all in one platform. The system has enabled us to work closely with other departments and provide them the information they need from us with ease. We have been able to more efficiently help our field OP’s teams with their issues and get them resolved rapidly. All in all, we have become more efficient with this system.

PROS

The Ecotrak system has allowed us the ability to customize the platform to work for our needs and requirements and not the other way around. The adaptability of this platform allows us to not only enhance our processes but gives us the ability to change these processes when it is necessary with little effort.

CONS

As with any software platform, there have been several glitches that have created more work for our department. That being said, the system has never inhibited our ability to ensure service for our locations.

Reason for choosing Ecotrak Facility Management Software

It was determined, from what I have learned since being onboarded, that our department felt Ecotrak was the simplest platform for our OP's partners to manage and it was also customizable to our requirements.

Reasons for switching to Ecotrak Facility Management Software

I was not with Del Taco during the switch; however, I believe cost and visibility on WO's and vendors were the main issues.

Vendor Response

Hi Marc! Thank you for taking the time to write us a review. We truly value our partnership with you and Del Taco. I've communicated your review to the entire team. Your feedback is much appreciated. Thank you!

Replied September 2021

Steve

Hospitality, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

The best Facility Management Software on the market

Overall it has been a positive experience that has saved me tons of time and money. I've received some of the best support from Ecotrak.

PROS

Ecotrak is incredibly valuable for my facilities and construction teams to place and track service requests. I've used several CMMS systems in my career and Ecotrak is the most operator friendly system. The system tracks facility equipment, service providers and spend across all my locations. Ecotrak helps me organize and manage over 1,000 work orders and locations a week. My service providers love working in the app and are not charged for using the system.

CONS

My company took awhile to switch from Service Channel to Ecotrak however, the implementation team made it such an easy, seamless transition. I wish I would have made the switch sooner!

Reason for choosing Ecotrak Facility Management Software

Ecotrak delivers the best value by far! Ecotrak is easier to use and is continuously improving the software. The reporting and analytics dashboard far exceeded our previous system. You receive the best support throughout the whole process and our operations team loves it! I highly recommend Ecotrak.

Reasons for switching to Ecotrak Facility Management Software

Our contract was up and we wanted to review the latest software.

Vendor Response

Hi Steve, Thank you so much for your review of Ecotrak! Nice to hear that your team and service providers are finding great value from Ecotrak. Excited to have you onboard!

Replied August 2021

Ann

Business Supplies and Equipment, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

FUNCTIONALITY

2

Reviewed January 2023

Not what was advertised

Dismal, labor intensive, and now I am extremely angry that we are being told we must now pay per invoice for a system that was supposed to be free for vendors.

PROS

Well if it did what it is supposed to do, it would really be cool. I can completely understand the appeal of being able to track warranty information and keep track of your maintenance.

CONS

Here is the big problem for customers using Ecotrak. For a service that is supposed to track warranty, it is too limited to be truly useful. You see, each vendor is only allowed to enter one warranty term. I guess there are some vendors who can offer a single warranty term for ALL the products they offer, but most vendors just can't. So here we are entering stuff into Ecotrak because our customer asked us to do so, and all of it is pretty much meaningless. Hey if we could enter in the correct warranty term for an item we sold them today, that would be so awesome, but no. Multiple items on the same invoice could each have different warranties you see. So all of this warranty tracking work is pretty much useless. Another big issue? The supposed labor savings are not as significant as advertised because now a lot of the labor has been delegated to vendors and to operations personnel who now must spend hours sitting at a desk typing stuff into Ecotrak instead of running the restaurants. For vendors, we must expend a LOT more labor to maintain the Ecotrak system. We have to train people to use Ecotrak. Most of our customers don't use Ecotrak thank goodness, but it is a pain that all Ecotrak invoices require special handling. Supporting Ecotrak also inhibits our own efforts to further automate our own processes. And now, as if all of this weren't bad enough now Ecotrak wants us to pay them $1 an invoice in return for all of this? Really?

Reason for choosing Ecotrak Facility Management Software

My customer chose it, so it was forced upon me .

Vendor Response

Hi Ann, Thanks for reaching out to us and for your feedback. I'm sorry for your frustrations. We offer service provider support and training to help you and your team learn the system and be more efficient with your time. You can reach us at support@ecotrak.com or 888-219-0000. We can help answer any question or sign you up for a training. In terms of the service provider usage fee of $1 dollar, we have a list of all the benefits you get being an Ecotrak service provider listed here. https://ecotrak.com/serviceproviderusagefees/ We hope that helps! In the meantime, please don't hesitate to reach out to us with feedback or help. Thank you, Shawna

Replied January 2023

Peter

Restaurants, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2021

EcoTrak is a must have for Restaurants

I have used ServiceChannel and EcoTrak in my business life and EcoTrak has done a great job in creating a CMMS that tracks every item that you want databased. Priced so vendors are saddled with huge costs to invoice directly into Ecotrak like other systems.

PROS

asset based system so you can track every piece of equipment in your locations and then data mine the costs and other aspects needed to meet Accountings needs for budgets and costs.

CONS

Like any other computer based systems, EcoTrak does have system glitches that arise but they work quickly to resolve them.

Reason for choosing Ecotrak Facility Management Software

EcoTrak was established with a system that did better tracking.

Reasons for switching to Ecotrak Facility Management Software

Cost was lower and the databasing of assets far better.

Vendor Response

Hi Peter, Thank you taking the time to leave a review for Ecotrak! We're glad to hear our software is helping you and your accounting department track your equipment. Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app. Have a great day!

Replied August 2021

Robert

Restaurants, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Modern Times Review

awesome implementation team. not overwhelming to onboard.

PROS

ease of use. user interface. cost tracking visibility.

CONS

There is nothing that stands out at this point.

Reasons for switching to Ecotrak Facility Management Software

The features and user interface were more in line with our needs as a company.

Vendor Response

Hi Robert, Happy to hear that the implementation process wasn't overwhelming and your team is enjoying our easy-to-use dashboard. Thank you for taking the time to review Ecotrak. We are so happy to have you as a customer.

Replied August 2021