eMaint CMMS vs JIRA Service Management

RATING:

4.4

(294)

eMaint CMMS has 294 reviews and a rating of 4.39 / 5 stars vs JIRA Service Management which has 653 reviews and a rating of 4.46 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (294)
4.5 (653)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 4, 2024
March 28, 2024
Pros/Cons
  • Pros

  • I like the ease of use and the outstanding customer service.
  • Excellent asset historical data tracking, prioritization, and reporting systems Integration and standardization of remote locations.
  • Cons

  • This software was implemented at our plant for the use of production and maintenance personal. The lack of customization for what each technician can see is disappointing.
  • Sometimes the the system does get a bit confusing going between tasks but the team has been working out these bugs.
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  • Pros

  • Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
  • Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
  • Cons

  • When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
  • Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

N/A
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87 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos