All of the tracking features are amazing! From cost, to maintenance history, to repairs, this software makes it very easy rather than our old paper system.

The overall performance could be upgraded but from what I have been told, this is currently in the works.

Once getting to know my sales person [sensitive content hidden] this transition has been as smooth as anyone could ask. From information gathering to implementation it has been a pleasure to work with him. He was very committed to Emdecs and it being a solution for us during the initial conversations and now even after 6 months of use we still communicate regularly. I would not only consider [sensitive content hidden] a business partner but also friend. Currently while still learning and trying to adjust our needs [sensitive content hidden] has been another person that has helped us immensely. He has been there for us during implementation and continues to be there for us daily. The overall experience has been exceptional because of the people in my opinion, keep doing it right and Thank you!

The features that benefit us the most are the PM and work order related activities and then the reporting on the backside. We are currently integrating with Spireon and once complete this will be a big benefit in mileage documentation and retention for tax reporting.

The cost of the software is expensive but we believed that because of all the features and being customizable it will benefit us within our current workforce. We have a very diverse workforce and the software is able to meet our needs for our employees.

We began with the old system, Paccar Connect, back in 2005. In 2020 we were switched over to this system. It was very rough for a few years with not much knowledge from your team and turn around with employees as far as getting our troubles and questions answered. We find it easier and faster to still use the old system for our parts department. We still use the old system for re-ordering parts and labeling. Customer service has greatly improved over the last year which we appreciate.

The service board, time sheet for mechanics, and complete RO are what we use most and work awesome for us.

PartsWe still have troubles with printing of labels . There are so many tabs to go into when pulling up a part number. It was so much easier and user friendly with the old system, Connect. Receiving parts, doing physical counts, printing labels, and adjusting inventory are still done in the old system.

PLEASE DONT GET ME WRONG , OVERALL I DONT THINK THERE IS ANYTHING OUT THERE THAT CAN MATCH YOUR SYSTEM. IT IS SIMPLE TO OPERATE AND EASY FOR THE TECHS AND LOWER MANAGEMENT . IT HAS BEEN A GREAT MANAGEMENT TOOL FOR OUR COMPANY.

I LOVE THE EASE OF SETTING UP PROGRAMS, THE SEVERAL DIFFERENT WAYS OF CROSS REFERENCING SERVICE, PARTS OF FINANCIAL SYSTEMS. IN THE 9 YEARS THEY HAVE MADE IMPROVEMENTS WHICH HAS HELPED

THE INABILITY FOR THE MANAGER OR ADMINISTRATOR TO MAKE DECISIONS CONCERNING THE PROGRAM . FOR INSTANCE YOU CAN DELETE A WORK ORDER INVOICE BUT IF YOU RECEIVE A PART WITH THE WRONG INVOICE NUMBER YOU CANNOT GO BACK AND DELETE THE INVOICE AND RE DO IT. i WAS TOLD BY THE HELP DESK THAT I WOULD MESS UP THE INVENTORY. WELL I THINK THAT THE SITE MANAGER SHOULD BE SMART ENOUGH TO DO AN INVENTORY ADJUSTMENT. AFTE R RE-DOING THE INVOICE. BY NOT BEING ABLE TO DO THIS REQUIRES A LOT OF LEG WORK TO THE MAIN OFFICE AND THE INTEGRATION WILL BE WRONG SO YOU HAVE TO WRITE A LETTER EXPLAINING WHAT YOU DID WRONG AND THEN THEY HAVE TO DELETE AND MANUALLY RE-ENTER ON THERE SIDE. tHE INABILITY TO CLEAN OUT OLD INFORMATION ON THE SRT GUIDE. THE INSTRUCTIONS FOR SETTING THIS UP IS VERY VAGUE SO MISTAKES WERE MADE IN THE BEGINNING WHICH MADE IT MISERABLE FOR SETTING UP FUTURE SRT GUIDES. IT HELPED A LOT WHEN YOU ALLOWED US TO INACTIVATE THE OLD ONES BUT WHEN SETTING UP A NEW ONE YOU HAVE TO BE SO CAREFUL NOT TO REUSE CERTAIN WORDS. THE TUTORIALS ARE GOOD FOR ANYTHING BASIC BUT ANYTHING THAT IS MORE COMPLEX THEY MAKE MINOR MENTION OF THE THINGS YOU NEED TO KNOW AND MOST OF THE HELP DESK ARE NOT MUCH HELP. SOME OF YOUR AGENTS ARE VERY GOOD BUT SOME ARE OF NO HELP AT ALL.. ONE TIME YOU CALLED HERE ASKING ON HOW TO IMPROVE THE SYSTEM BUT I WAS RIGHT IN THE MIDDLE OF EVERYTHING AND WAS HARD TO THINK OF ANYTHING. WITH A LITTLE WARNING OR SOME ADDRESS WHERE WE COULD SEND OUR CONCERNS AS THEY COME UP WOULD BE EXTREMELY HELPFUL . THERE ARE A LOT OF THINGS IN INVENTORY MANAGEMENT THAT COULD BE IMPROVED ON.

We are very happy with this system.

This system is easy to use, so many features to make a shop run smoothly. inventory seems to work very well. tech software is such a big help allowing techs to use, clock in and out of jobs, add comments, add parts, job lines, without enough control to really mess up the paperwork. tech support is fantastic. call back time is usually within minutes and updates are emailed regularly until issue is resolved. when we looking for new program this just seemed to fit all criteria. set up for a repair shop or fleet maintenance it has most all features you could want. appreciate that operators of system can not easily change information once entered and always a record of changes. can not delete workorders or invoices without trail

reports are not always accurate and sometimes difficult to find which one you actually want. core on hand values are not correct. looking up past work history can be more difficult than other programs