ePAC is a cloud-based EAM/CMMS solution that provides applications for work order management, preventive maintenance, asset management, scheduling and materials management. It can also be deployed on-premise on Oracle, Microsoft SQL and SQL Express. The solution enables users to manage the maintenance of plants and halls by allowing them to navigate between the product modules.

ePAC allows plant managers to configure the solution with user-defined fields, design the layout by user or by group, customize screens and add multiple sites for operations management. Users can export the data and link documents or add hyperlinks through the solution. Technicians can be tracked and organized by craft or trade. It also allows users to track certifications of technicians.

Other features of ePAC include inventory management, requisition and purchasing of materials, automatic notifications and service request tracking. Services are offered on a per month per user basis. Support is available via email, phone and through a forum.



3 Reviews of ePAC

Overall rating

4.00 / 5 stars

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Showing 1 - 3 of 3 reviews

January 2017

Eric from Ameristar

Company Size: 501-1,000 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Highly recommend

This is an excellent product for managing many of our maintenance functions. We have had zero issues all along the way.

Pros

Their customer support is phenomenal. I can't praise their support teams enough - the phone rings twice and someone is on the line ready to help. I've several instances where I needed to upgrade the system over the weekend and they just told me they would make themselves available whenever needed them.

Cons

None.

April 2016

Elizabeth Sarles from Kubota Manufacturing Of America


Ease-of-use

3.5 of 5

Functionality

2.5 of 5

April 2016

We implemented this software to help us plan and track maintenance wor

Pros

It is easy to use, you can upload pictures for easier identification. It uses a simple format that is easy to use.

Cons

We have an older version and from my understanding the reason for this is because previously when we tried to update the software it was difficult. There experienced a lot of error messages and gave up on future updates.

July 2015

Jim from McFarland Clinic, P.C.


Ease-of-use

4.5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2015

Keeping track of your assets is easy with ePAC

Pros

Ease of use in our day to day facilities operations make ePAC a smart choice of us. If I'm not here to oversee things the other techs all have enough training on ePAC to make sure service request are dealt with and PM's are not missed. ePAC and training made this possible.

Also like that I can track major assets such as Chillers, Boilers, Air-Handlers, etc. and see where we have had problems in the past to help predict when we may have trouble in the future. Along with that we are able to track warranty dates which is helpful when you are dealing with all the mechanical and other things we track here.

Cons

There really isn't much not to like about this software. It's very user friendly.