About Equips

Equips makes maintenance simple. Ditch the spreadsheets and start managing your equipment, providers, and internal team in one place, Equips.com. Cut downtime, unify processes and save resources. Time is money-prevent costly, unplanned downtime and get your preferred providers the right information automatically. Build better workflows and set one predictable process for both internal work orders and external service providers. Eliminate waste and digitize equipment management. Provide a better experience for both your employees and your customers. ...

Equips Pricing

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Equips User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 27 reviews

Daniel

Verified reviewer

Company size: 51-200 employees

Industry: Banking

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Great vendor management group

Pros

They handle all of the difficult aspects of managing various vendors so we can focus on our core business.

Cons

Not much as they work with most vendors.

Response from Equips

Hi Daniel! Your review made our day. Our goal is to make equipment management simple so you can focus on running your business. I am glad to hear of your positive experience. You rock!

Replied November 2021

Adam

Company size: 51-200 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Equipment Management Software Solution

Having a contract with Equips has allowed us to have a better idea about our costs over the contract. It is a very straight forward and transparent company and they have allowed us to focus on our end customer instead of a piece of equipment.

Pros

The best thing about this software is that it is easy for frontline team members to use and dispatch support for their equipment. They are able to dispatch a technician quickly and efficiently. Billing is also streamlined. Customer service is also great.

Cons

Sometimes adding a new user has been clunky. I lost some functionality, but customer service fixed my issue immediately.

Reasons for choosing Equips

We have looked at using the companies that sell our various machines for coverage and dispatch support. Equips offered a solution that was all encompassing instead of looking at multiple interfaces.

Response from Equips

Hi Adam, thank you for your kind review. We are happy that you have been able to focus more time on helping your customers. We appreciate having you as a customer!

Replied November 2021

Vicki

Company size: 51-200 employees

Industry: Banking

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2021

Equips Review

Pros

The ease of the invoices, that they show the 3rd party company that is used. We can track the usage easier.

Cons

Sometimes we were billed by both Equips and the 3rd party that is used.

Response from Equips

Hi Vicki, thank you for your review. We are sorry that you have experienced billing issues. Please be sure to reach out to your accounts manager so we can get this resolved immediately.

Replied November 2021

Gary

Company size: 10,000+ employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2021

PenFed and Equips

It's been great. My SVP is very pleased

Pros

As a company we are very pleased with having one place to go for all service and consumables. We love the self-service aspect. We really love the savings over standard service plans. Very easy to set up and delete items and users.. Takes a lot of work off of Procurement's table. We love the service and operations teams, who are very responsive.

Cons

While the recent upgrades to the website are nice, there are some things I would like to see, such as: For inputting requests, we would like it to be easier to look up items. Currently they are set up with the Equips item number, with the text for the description/serial number way too small.

Reasons for choosing Equips

Way better website.

Reasons for switching to Equips

Savings. We found out about Equips through a merger. That credit union loved Equips. I took it enterprise-wide

Response from Equips

Hii Gary, it makes us really happy to hear that you have had a good experience using Equips, and that you have been able to cut costs in doing so. We are honored to work with you.

Replied November 2021

Kathy

Company size: 201-500 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2021

Honor Credit Union

Having the management of ATM-ITMs and all of our cash related equipment in one place. So very useful when you have one person overseeing 250 pieces of equipment on a daily basis.

Pros

Very useful, used daily and love seeing all the new options available.

Cons

Just had a brainstorming discussion with [SENSITIVE CONTENT] to let him know what I would like to see added. 10/28/2021

Response from Equips

Hi Kathy, We are so glad to hear that you have enjoyed using Equips. Also, thank you for sharing your recommendations with us so we can continue to improve our application. You rock!

Replied November 2021

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