Equips
About Equips
Awards and Recognition
Equips Pricing
Good tools don't have to break the bank. Our simple pricing brings all the features you need at one low cost, with unlimited work orders and free access for external stakeholders included in every plan. Please contact Equips for additional pricing details.
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Equips
1 - 5 of 43 Reviews
Adam
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Equipment Management Software Solution
Having a contract with Equips has allowed us to have a better idea about our costs over the contract. It is a very straight forward and transparent company and they have allowed us to focus on our end customer instead of a piece of equipment.
PROSThe best thing about this software is that it is easy for frontline team members to use and dispatch support for their equipment. They are able to dispatch a technician quickly and efficiently. Billing is also streamlined. Customer service is also great.
CONSSometimes adding a new user has been clunky. I lost some functionality, but customer service fixed my issue immediately.
Reason for choosing Equips
We have looked at using the companies that sell our various machines for coverage and dispatch support. Equips offered a solution that was all encompassing instead of looking at multiple interfaces.
Vendor Response
Hi Adam, thank you for your kind review. We are happy that you have been able to focus more time on helping your customers. We appreciate having you as a customer!
Replied November 2021
Deanna
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Easy, Efficient, Effective
One place for all service calls to be placed is very helpful. The Equips team in all parts are all very friendly, communicate so well, and just always make every effort to make our company #1. Nothing is too small or hard for them to help us with.
PROSThe step by step putting in a service call and how easy it is. All our branches use it and it is simple for them to understand without much training.
CONSI don't have any cons at this time. When things come up I feel they always get addressed to where I have any cons.
Vendor Response
Hi Deanna, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Replied December 2022
Tracy
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2021
Review
In card role we use to place service requests. Fast and easy.
CONSI have only been using this for a few months.
Vendor Response
Hey Tracy, thanks for using Equips. We enjoy having you as a client. Have a good one!
Replied November 2021
Pedro
Financial Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great Service
The equips software is easy to use and helps us manage our equipment and service tickets, while being reasonably priced.
CONSThe invoicing from 3rd party vendors is annoying and occasionally confusing. We never went through this at first with Cummins Allison units, but once we added Ricoh printers we now get service tickets, invoices, and unpaid balance statements from Ricoh. I've tried explaining to staff at Equips but it seems to go on deaf ears or like I'm bothering them, so I just leave it alone and have not added anymore equipment yet until that gets resolved. Even now, I'm still dusputing invoices and statements with Ricoh through service calls placed via Equips platform.
Reasons for switching to Equips
Price and ease of using one platform.
Vendor Response
Hi Pedro, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer input seriously and are committed to making things right. We will pass along your feedback to our team so we can take the necessary steps to improve our product. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Replied December 2022
Kevin
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Equips Coverage
Good. It's easy to use and our Rep, [SENSITIVE CONTENT] has always been super easy to work with, No matter how many dumb questions we have ... ;)
PROSThe software is pretty straightforward and easy to use. buttons are big enough to easily find and its simple. (Not overcomplicated like some other software applications)
CONSI wish the equipment list columns fit on one page. I don't like that I have to scroll right to see everything (or I don't realize that the view is customizable, and I could change it)
Vendor Response
Thank you for your kind words, Kevin. We will pass along your feedback to our team to help us make the software even better. Please feel free to reach out to your account manager with any further comments, concerns or suggestions. Thanks!
Replied December 2022
