It's been great. My SVP is very pleased

As a company we are very pleased with having one place to go for all service and consumables. We love the self-service aspect. We really love the savings over standard service plans. Very easy to set up and delete items and users.. Takes a lot of work off of Procurement's table. We love the service and operations teams, who are very responsive.

While the recent upgrades to the website are nice, there are some things I would like to see, such as: For inputting requests, we would like it to be easier to look up items. Currently they are set up with the Equips item number, with the text for the description/serial number way too small.

The customer service is incredible, and the product fits the bill. They've even worked hard to understand our use case and have adapted our area of the software to our benefit.

Equips is a little less user-friendly than other apps.

Over all it's a good experience but there is room for improvement

Automatic updates and sending tasks for adjusters.

When putting in the contract number the contract holders information isn't immediately in the system

Overall its been a breath of fresh air , Nice and easy and the daily changes to make it better or awesome.

The fact that its web based , no more system crashes.

Took ab bit for all functions to work , would still love a dashboard .

The functionality and ease of use is the best part

i wish we could see when others are in the same claim at the same time

Equips is an amazing tool that we use on managing our customers home warranty contracts. It is very user friendly and has a lot of feature that makes the process so easy.

Some minor issues like using tags and attaching a document.

Great experience, easy to use, quick loading and saving.

Ease of use compared to Admin, web based so it is faster and I can have multiple tabs open at once.

Some development issues came up along the way as changes were being made, but they were corrected quickly once the Equips team was notified.

Equips is very user friendly. Love how easy it is to put in a service request.

I like how Equips values my time. I can go to just one place to place service for many different vendors.

I have not found anything that I didn't like about Equips.

Very easy to use. It has several categories to choose from to create your work order.

Trying to add additional information after submitting your work order is challenging.

It's fine with me! I enjoy using it when I'm working in ARMIS.

It's just more useful during the calls.

I have no compliments using Equips. It took me a while to get used to it; but now I have it.

I like that all of our equipment is streamlined and listed by location. When needing to place a service call, it makes it so easy to find the appropriate location then choose the equipment and follow the prompts to complete the service request

Honestly, I really haven't come across any cons to the software. There are many options on it that I have not even utilized yet.

Working with [SENSITIVE CONTENT] has been wonderful!!! We have check-ins about every 6-8 weeks, and she answers all of our questions and is so helpful. She is an asset to the Equips team!

It is very easy to use and user friendly. It's not hard to navigate and easy to figure out. There is not a lot of "fluff" getting in the way. Very straight forward.

I don't like that the PM section isn't utilized. I understand that a lot of vendors do their PMs as filler work but we turn away most vendors when they just show up with no communication. From a branch security standpoint, we are not going to let someone work on our equipment if we don't know they are coming. It would be nice to even have noted that PM will be done within the next xxxx months. Once they come, we could then update that date or mark that it has been completed.

Since the upgrade of software this has been one of the smoother transitions of upgrades and the new ease of use is great

As of this moment I don't have any cons of the software, every con I ever had was addressed

Easy to use. It helps track the maintenance history on the equipment.

I really cannot think of anything that I dislike about the software.

I like the fact that I can make updates in Equips even if the person asking for status is in the contract.

I don't like the fact that it takes 2 or more hours to show the updates from the database where the updates are being pulled from this seems inefficient to me having built and pulled data from one or more databases in the past.

Very good and they are responsive.

The customer service is great and service.

I have no dislikes with equips. They Rock

It makes solving problems easier. Dispatch is usually fairly quick.

It's not necessarily Equips, but we continue to have the same problems.

I like equips and it makes things a lot easier.

Equips is a user friendly software that allows you to service equipment, select the issue that ails it and you can real time updates of it getting fixed.

Equips is reliant to browser so you do have to use an internet browser to use it.

Excellent experience - really bridges the gap between our institution and vendors.

Once logged in, the screens guide you exactly where to go and what to do to ensure proper usage.

Screen is a little busy with lots of info - all appreciated but can be distracting when trying to complete a request

The ease of site make it easy to put in a request and follow it as a tech is dispatched.

The organization of the columns can be challenging to get them to save.

So far this application can be learned through self-taught because all information is easy to see and this Equips is easy to navigate.

Quick and easy. Each tab shows relevant information. And Equips is a real-time application where you post and you can see changes/update immediately.

None so far. The application is a user-friendly.

I like it easy to navigate. No complaints

everything, I LIKE IT SIMPLE TO USE. I do recommend.

i like everything about the program i wish there was a way to upload videos.

has helped alot with managing my day to day task

User Friendly, every icon is where its supposed to be. not hard to navigate

Very up to date and efficient, The dahboard is priceless never seen anything like it. every organized

my over all experience is great dont have any complains

equips seems to do everything for you besides speaking with the customer

there is not really a con i have not yet had any prombles with it yet

Overall, once learned its fairly easy to use

That I can communicate to Equips with ease when I have a problem

The flow is a little off for my job process but doable