Llumin handles all of our maintenance needs maintaining our production lines and tracking all parts required to keep the lines up and running. The entire staff is great to work with and support is one of the best I work with compared to other software companies I deal with.

System is easy to use, very intuitive and navigation is great. In the browser I can have several tabs open, items on one tab and purchase orders on another, the new reporting is greatly improved over previous versions. Just an overall great system to work with.

Nothing really stands out as a con. Llumin functions as expected and if any issues arise support handles them quickly.

I have been working with LLumin for 10+ years now and would not choose another CMMS for our facility. The support you get from the staff is first rate. The development of the platform over the years is nothing short of impressive.

The versatility and rigidness of this platform is substantial. LLumin can be customized to fit your facility or business needs.

There is so much opportunity for advancing your maintenance program that it is difficult to decide what is priority. You want to do it all.

Hope to improve up time on critical equipment with long startup and shutdown requirements.

The helpfulness of [sensitive content hidden], in determining how to get information out of LLumin

Still trying to learn the system, expecting full demo shortly

Everyone at Llumin has been very helpful and supportive. When we have issues or need functionality change, they are very receptive to our needs and respond quickly.

Our end users, who are not very computer savvy, has adapted to the program and are able to use it without continual retraining or assistance.

Really needs a more detailed audit trail. We can see the basics of what happened, but no the individual field changes.

LLumin has been great to work with. We have been a business partner with them for many years. They just keep getting better.

Asset tracking is great. So easy to scan pictures to the asset. Inventory Management is awesome, along with the warehouse/crib area. It is great to be able to see across the whole playing field or be able to drill down to specific areas. Great system.

Wish the reporting system was a bit more user friendly.

Working with APIs and interfacing the Llumin Application with our primary application for POs, Receiving and Accounting

We are able to integrate the creation of Users and processing both Purchase Orders and Receiving with our primary application..

Updates to APIs without prior notification, causing major issues with day-to-day processes.

Your customer service, especially [sensitive content hidden] is top notch! Always going above & beyond to make things work for us & always finding ways to explain or train us up on Llumin! [sensitive content hidden] NEVER fails me!!! He is excellent at his job!

Ease of use... Customer service is by far the best!

I do not think there is a con for me. Of course moving to Llumin was challenging but once I started using it daily, it became easy to function.

I have been using LLumin everyday for the past 5 years and I overall like the system

Asset tracking is the most critical tool we use in LLumin. Having all assets allocated in one place is beneficial to the organization

I would like to reporting feature to be more user friendly

I like the ease of the program and the technical support.

The projects can use some improvement. It's a little slow when searching.

The maintenance manager appreciates the functions he and the crews use, helps with tracking work, work orders and parts. At times the help requests are a bit slow but overall good.

Functionality, ability to add modules when/if needed

Now on the newer version there is not much least liked. Perhaps if anything the financial ties between PO's and reports. Still a bit frustrating that some things need work arounds to get numbers to tie.

LLumin has enabled us to better manage over $350MM in assets. Our ability to quickly obtain a list of equipment, sorted by location and workcell has been invaluable when providing analytics back to our field teams and to enable fact based decision making. We have auto-generated work orders that help us keep up with our warranty dependent Preventative Maintenance schedules and have achieved more accountability with respect to timing of requests and completion of work. The implementation of these new processes, reliant on LLumin as the enablement tool, has been an important shift for our organization and our ability to continuously improve. LLumin has been great to work with and we look forward to a long partnership.

We chose this software for its ability to manage fleet/rolling stock and stationary plant assets. It enables us to catalog and visualize them in a way that aligns with our operations making it most relevant to our field teams that rely on the information. Additionally, it includes a workflow engine and dashboards that have helped us improve notification and communication of work in queue, in progress and completed.

This is difficult to answer. Every software will have one or more gaps given that they are not specifically designed for us and our processes. Having said that, we have found that to be minimal and in some cases our internal processes were found to be overly complicated. If we solve for that, we would have far fewer issues. It is important to note that we have only laid the foundation. We have a roadmap of additional features to implement after we stabilize phase 1. We have 60 plus sites that will be using the software.

Our organization is a 5 year old, 100 million-gallon/year fuel Ethanol Production plant in the Midwest. We operate our plant safely and at full capacity. We are always looking for ways to improve and increase our capabilities for production. Part of this process is to have the tools necessary to keep the plant operating at peak efficiency as much as possible. The CMMS software we were using prior to eRPortal was insufficient because there was no flexibility to allow customer requested changes to better track and document maintenance actions, change assets as equipment is removed or installed, and manage data required for company KPI's. The data was hard to get out of the system once it was put in and difficult to navigate overall. Since our company was looking for a better way to manage these maintenance actions and decrease downtime, we decided to search for a new CMMS system that could fit our needs. We looked at several different programs and decided to purchase eRPortal version 4.21 in April of 2011. Due to the flexibility of the program to change and adapt based on the users needs, the value of the program itself, and annual maintenance costs. The implementation went very well. Pertinent data was recovered from the old system and loaded into our eRPortal server and we received onsite training to learn how to use and manipulate the program. We ran both old and new systems for about one month before we abandoned the old and moved forward with the new. We have been happy ever since. I have to say that as expected with any new program or piece of equipment, we did run into a few problems that had to be resolved, but the eRPortal support was outstanding. We have already requested many modifications to our program to fit our needs, and they are always there to listen. They meet every need in a timely manner with the utmost professionalism and expertise. In the 11 months we have had eRPortal, we have increased the effectiveness of our maintenance program by 100%, reduced downtime on equipment by 60 %, and are able to more effectively track our KPI with greater ease than ever before. We have also tied in eRPortal to our DCS system historian and are now capable of having work orders automatically generate when there is a system parameter that is outside of predetermined normal operating limits. No more need to rely on the operators to pass on to maintenance the next morning that something wasn’t working right... it is already in the work order que. We have also trained our operations personnel to use the program allowing greater and effective communications of issues and timely reporting. We are currently looking to have eRPortal interface with other programs, such as our Regulatory Compliance program to meet the needs of our OSHA directed Process Safety Management system, and also to interface with our Predictive Maintenance vendors program to automatically upload PdM data into the asset's history files. This program was the right choice for us! Not too big, not too small, very adaptable, flexible, and easy to use. We are currently working to install this program into our two other plants and hope to have it implemented by the summer of 2012. It is an awesome program!

When we purchased it was still ERportal and it was a learning curve but after 3+ years we have a good handle on it but there are some options that need changed but [SENSITIVE CONTENT] is easy to work with on changes.

I like that it is on the cloud, makes it easier to access from anywhere. Once you run LLumin and get a feel for it you can navigate through pretty easily. Lots of history stored so that you can look back at previous work done.

I feel like there is a lot of clicking, click here and click there. And some of the windows could be bigger.

The maintenance staff swear by it, report generation is spot on and the customer support is top notch.

The Dashboards, the ability to adjust the software to fit our needs, easy reporting.

Can't think of a "con". If we come across something we dodn't understand or would like to change the Llumin team is right there and works with us through everything.

The Llumin software is great for Mataura Valley Milk because of the confidence of addressing asset with critical control in terms of scheduling of service and calibration, recording asset history and also presenting the great functionality of the system to an external auditor.

I like the advancement of functionality of the system which I did not see in other CMMS that used to. Condition base triggers - Asset condition, Automatic creation of WO if conditions triggered. Escalation process PSM functionality-tells you that importance of an individual asset Automatic notification to the team Intergration to other system Excellent support from Llumin experts. Llumin accessibility through HMI is a brilliant IDEA Online monitoring of Running hours, temp, flow etc...

One thing that I would like to Llumin to Develop is the reporting side of the system. The reporting features of llumin is great but they have set an easy way for the end user to gerate the report easily by just only selecting them.

I liked the mobile functionality being able to access our CMMS from anywhere with internet connection. The software is very user friendly and capable. The system operates smooth and runs fast.

We haven't fully utilized the mobile side of the software yet.

We decided to stay because we like the small business feel. Its always a positive experience dealing with the LLumin team. Like the work order and PM features.

Some of the guys that don't use on a regular bases don't like work order completion, or the asset finder.