Everything entered is in one place.

It has a myriad of functionality. It is organized and intuitive and will do a great job tracking work orders. It also allows for uploading documents which is useful to attach warranties and pictures.

The access structure levels makes it hard to know what you are actually getting for your money. Also there is nothing simple about the work order entry. Too many fields to fill out to get a basic order entered. Only useful for current entry. Sometimes it would be nice to add a workorder from last week for tracking purposes but it only accepts current date.

Modernized our work order system. Standardized the information our set up teams receive about each event.

This is the most comprehensive and easiest to use facility management software I have ever used. We have been able to improve our event set up progress both in accuracy (not missing a resources) and on time completion (having the set up ready). Our housekeeping team has been able to utilize the Maintenance PM feature to modernize how we know what to clean when. Before this feature daily lists had to be created to each housekeeper which often changed week to week. Now each housekeeper can access their daily work order which is recurring week to week. The customer support is also great! Any issue I have has been resolved quickly or implemented as a future development making the software better for everyone.

Sometimes changes occur or new features are added that you hear very little about. Also if Items from the post idea wall get enough votes to be implemented send a notification and reward the users who have ideas implemented.

I like the tracking portion of the software and the audit trail

I wish eSpace has more features to the software like chat support and a knowledge/wiki and a asset tracker.

This uniform way of reserving rooms, set-ups, and supplies has made our massive business extremely happy. While each step clearly states what is needed, the best part is the attention to detail for each personalized​ request.

I have never understood the struggle with working with eSPACE until I had to help an employee over 50+. She did not grow up in the "everyone has a computer" stage of life and has struggled​ with the multitude of steps to make reservations. Now, we could have trained her better, but the more complicated your reservations are the more steps to complete it.