eSpace is a cloud-based facilities and maintenance management suite. It caters to schools, churches, offices, and the property and hospitality industries. Primary features include service and resource scheduling, equipment cataloging and tracking, inventory control, vendor management and asset management.

eSpace offers work order management and life-cycle calculator capabilities within a suite. Other features include work-order email notifications, reminders and alerts, data migration, depreciation schedules, tracking a resource’s remaining useful life and capital-reserve budgeting.

Users can manage events, maintenance activities and work orders. eSpace offers integration with Outlook, Google, Eventbrite and other COOL SPACE software modules such as HVAC scheduling and wifi monitoring.

eSpace is available with tiered monthly subscription pricing. The software also offers mobile apps for iOS and Android devices. Customer support is provided via email, through video tutorials, website wiki forums and over the phone.



300 Reviews of eSpace

Overall rating

4.44 / 5 stars

Filters:

Showing 1 - 20 of 300 reviews

January 2019

Christopher from Converge

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2019

Guest Services Coordinator

Pros

Great overview of all activities and events within the organization

Cons

more user friendly for the smaller devices, such as iPhones etc.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

eSPACE Review

I find it does a good job for its purpose.

Pros

We use eSPACE to reserve rooms & resources as well as calendar events & HVAC programming. You can customize it easily and is easy enough to use. We also use it to request a service request and this is most helpful to me. If we need HVAC or maintenance or help we put in a request for a ticket number and it gets sent to the right party to handle, thus creating a to-do list for them.

Cons

Not the easiest tool to learn when making a calendar request and the conflicts that come up it doesn't give you much help for a solution.

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Takes facilities management to the next level

Pros

Full integration of virtually all aspects of facility management. Meetings and Events, housekeeping and maintenance. Inventory. You name it. It's here.

Cons

Transition to new software may take large facility some time.

December 2018

Rodney from highland park united methodist church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

eSPACE Review

Pros

The ability to put in details about the setup needed

Cons

There's nothing about the software I didn't like

Response from Cool Solutions Group of Cool Solutions Group

Replied December 2018

Thanks you Rodney

December 2018

David from Wesleyan Church of Hamburg

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Overall A Good Program

Customer service with eSPACE is outstanding! Always quick, courteous and professional and they are willing to consider, and implement if possible, any changes/additions to the program that may help it function better for you. That alone is worth the cost of the program.

Pros

This program has been a great help in coordinating the usage of the facilities on our campus. We were able to configure it to specifically work for our facilities, equipment and set up. My role is specifically in event set up and tear down and I find this program a very useful tool in coordinating and planning these tasks.

Cons

It took me a little more time to get to know the program and feel comfortable with it, but that is probably due to the fact that I did not need to utilize it on a daily basis. The one draw back for me was that some pertinent information did not crossover to my iPad as it appeared in the computer.

Response from Cool Solutions Group of Cool Solutions Group

Replied December 2018

David: Thank you for the review and kind words. I am continually amazed how small our world is. My father, AJ Cool, was the founding pastor of the West Seneca Wesleyan Church in the late 1960's and I remember going to Hamburg as a small boy. I trust you all have a great Christ-filled Christmas. Tim Cool tim@coolsolutionsgroup.com

December 2018

Byron from Elevation Church

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

eSpace in my opinion

Pros

eSpace in general is a great way to manage your meeting spaces and allow the office to staff to remain organized when it comes to having meetings.

Cons

The interface is a bit confusing for the first time user. Being able to see what is reserved and what is available seems to take more steps than needed. You should be able to click the calendar and it just show you what is reserved. In this case you have to go through the filtering process to filter the calendar every time. The interface could be simplified and the responsiveness of when I select a tab could be quicker and smoother.

November 2018

Troy from Space Center

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

New to ESPACE

so far the experience is good learning the dos and don'ts

Pros

I like the layout and what you can add to the functions or events

Cons

Not sure due being new to espace and learning the software

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Troy: Thanks for the input...let us know how we can support you and Space Camp going forward. Tim Cool

November 2018

Suzanne from US Space & Rocket Center

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

eSpace is fairly simple to use when trying to add an event or see the details of an existing event.

Pros

I like that you can edit a portion of the event/space/occurrence without having to start from scratch.

Cons

You cannot edit the title of the event. I don't like how the pop up when you scroll over the calendar interferes with the zoom software I use.

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Suzanne: Thanks for the feedback. I have asked our Nathan Parr to reach out to you as I believe there are some settings that may help resolve some of this for you. Thanks Tim Cool

November 2018

Kylie from The US Space and Rocket Center

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Easy to use.

Pros

I like the calendar feature because it is simple and very easy to use.

Cons

Updating can be difficult and requires you to resubmit events.

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Kylie: Thanks for the feedback.I would welcome any suggestions. Thanks Tim Cool

November 2018

Taylor from Liberty Baptist Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Try Espace!

Pros

The dashboard looks clean is easy to use.

Cons

The calendars can be confusing to look at and find an event if you do not know the specific title.

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Taylor...thanks for the feedback. Would welcome any suggestions on the calendar view. Always open to learn from our clients. Tell Justin HEY! Tim Cool tim@coolsolutionsgroup.com

November 2018

David from Libertylive Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

E Space Review

Pros

Easy to use interface makes learning a program fast and easy.

Cons

The name doesn't communicate everything it can do

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

David: Thanks for the kind words. Let us know how we can serve you and Liberty going forward. Tim Cool tim@coolsolutionsgroup.com

November 2018

Vedika from U.S. Space and Rocket Center

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

4 of 5

November 2018

eSpace Review

Pros

Calendar view is a great way to find all the events in once place. The filter feature makes sorting very easy in calendar view.

Cons

Limited selection for notification method. Notifications are all displayed on dashboard without any differentiating criteria regarding the notification itself.

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Vedika: Thank you so much for your feedback. I would welcome your input as to how we can make the system easier to use. We have Text and desktop notifications on our Development Road map and hope to hit them by mid 2018. Thanks again Tim Cool tim@coolsolutionsgroup.com

November 2018

Kayla from U.S. Space and Rocket Center

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

A one-stop calendar

Pros

Being able to utilize one site for all company needs has been amazing. I love not having to switch between several programs to schedule things.

Cons

The dashboard an look a bit cluttered at times. Having to resubmit an event has been an issue within the company as most think a general update should do the trick.

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Kayla: Thank you so much for the feedback. Would love to hear more of your ideas on the "re-submitting" of events. What would be things we should consider? Feel free to email direct. Tim Cool tim@coolsolutionsgroup.com

November 2018

Preston from US Space and Rocket Center

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Would recommend

Overall, I'm pleased with it.

Pros

Ease of use. Good layout. The calendar function is quick and simple.

Cons

I dislike how it makes users hit submit every time they make changes.

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Preston...thank you for the feedback and suggestion. I would welcome your feedback on how the "submit" process might work better for you all. Thanks Tim Cool tim@coolsolutionsgroup.com

November 2018

Denise from The Early Learning Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Easy to use for everyday tasks

Overall, the program functions well for my needs.

Pros

I have no trouble logging in everyday, retrieving, and completing my work orders.

Cons

I would like a way to provide feedback to my administrators regarding the tasks lists in my work orders.

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Denise: Thanks for the feedback. We have a new feature that we will release yet this year call "CONVERSATIONS" that will allow 2 way communication with anyone on the Work Order. Hope that will be helpful. Tell Jeff HEY! Tim Cool tim@coolsolutionsgroup.com

November 2018

Frank from Knights of Columbus

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

ESpace... for peace of mind!

The program allows for multiple users to secure dates and times without confusion.

Pros

It was very easy to use and navigate thru.

Cons

There was nothing I didn’t like. The program was easy to navigate.

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Thanks Frank

November 2018

Amanda from FBCB

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Something new

Pros

It’s great for future knowledge on set ups

Cons

For new users it’s not easy to navigate if you never used it

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Amanda: Thanks for the feedback. Please let our team kn ow if we can provide any additional training. Thanks Tim Cool tim@coolsolutionsgroup.com

November 2018

Danielle from Liberty Baptist Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

eSpace- Friend or Foe?

The functionality of the program depends largely on what your administrators put into the program. If the program is not properly set up to begin with, it does not function well for the user.

Pros

It is simple to learn and appears to be highly customizable for our organization.

Cons

The mobile app is not easy to read, especially the calendar feature. I end up using the full website even on my smartphone.

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Dani: Thank you for your review. I would welcome any additional suggestions to improve your user experience. Thanks Tim Cool tim@coolsolutionsgroup.com

November 2018

Kristin from MStreet

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Restaurant Usage

Pros

Enjoyed the streamlined process of putting in maintenance requests, also enjoy seeing the feedback from maintenance crew

Cons

UI is a little clunky. Attaching photos also awkward, I wish you could see a preview of the photo in the request.

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Kristin....thanks for the feedback. Tim Cool

November 2018

Drew from HPUMC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

November 2018

Review

Pros

Going from EventU to this has been a fairly simple transition. The cleaner interface is nice to see. Finding rooms that are available to sign up for has been easier to do.

Cons

Like most management software, you get out what you put into it. Our team originally wanted to have a form built for clients to fill out when they had requests that hit multiple teams. That form hasn't really come into fruition​.

There should be more than one person per team that can approve requests within the software.

The calendar view could be a bit cleaner on the ​first load, like say when you get the end of a month, you still have to scroll all the way through to find the current day. That could be cleaner from a user-standpoint. Say if you hit the "today" button, it actually took you to today in the calendar view. OR have the day view as default? The condensed​ view makes it seem like every event is canceled​ with it being grayed out.

Why aren't there any building maps that are easy to find in this tool?

Response from Cool Solutions Group of Cool Solutions Group

Replied November 2018

Drew: Thanks for the input and suggestions. We have discussed many of these items with Lisa McLaughlin. You may want to get with her to discuss further. Thanks again. Tim Cool tim@coolsolutionsgroup.com