Everything entered is in one place.

It has a myriad of functionality. It is organized and intuitive and will do a great job tracking work orders. It also allows for uploading documents which is useful to attach warranties and pictures.

The access structure levels makes it hard to know what you are actually getting for your money. Also there is nothing simple about the work order entry. Too many fields to fill out to get a basic order entered. Only useful for current entry. Sometimes it would be nice to add a workorder from last week for tracking purposes but it only accepts current date.

Modernized our work order system. Standardized the information our set up teams receive about each event.

This is the most comprehensive and easiest to use facility management software I have ever used. We have been able to improve our event set up progress both in accuracy (not missing a resources) and on time completion (having the set up ready). Our housekeeping team has been able to utilize the Maintenance PM feature to modernize how we know what to clean when. Before this feature daily lists had to be created to each housekeeper which often changed week to week. Now each housekeeper can access their daily work order which is recurring week to week. The customer support is also great! Any issue I have has been resolved quickly or implemented as a future development making the software better for everyone.

Sometimes changes occur or new features are added that you hear very little about. Also if Items from the post idea wall get enough votes to be implemented send a notification and reward the users who have ideas implemented.

I like the tracking portion of the software and the audit trail

I wish eSpace has more features to the software like chat support and a knowledge/wiki and a asset tracker.

This uniform way of reserving rooms, set-ups, and supplies has made our massive business extremely happy. While each step clearly states what is needed, the best part is the attention to detail for each personalized​ request.

I have never understood the struggle with working with eSPACE until I had to help an employee over 50+. She did not grow up in the "everyone has a computer" stage of life and has struggled​ with the multitude of steps to make reservations. Now, we could have trained her better, but the more complicated your reservations are the more steps to complete it.

Being able to reserve a room and saying what is needed.

A person can reserve a room, even if someone was in that room first. Creating awkward conversations when both parties show up.

I think the best thing about the software is that I ma quickly and easily able to keep our team organized, focused, and as effective as possible simply with a few keystrokes to ensure that we have a great space to work.

Some of the questions in the reservation process seem redundant. It feels like I have a few to many screens to click through in order to complete the reservation process.

eSPACE's facilite management software and the event scheduling software is one of a kind. We have used multiple platforms in the past and this far exceeds the previous systems.

There isn't a con I can think of. eSPACE fulfills all of our needs.

After using the software for several months, we've seen our productivity increase on our facility team, and missed maintenance and janitorial tasks have decreased. Grateful to have this tool to help us steward our facilities well.

eSpace enables me to assign work to my facility care team using both automated planned maintenance tools and in response to unscheduled repair work. It's a great coordination tool that allows the team to stay synched and to know what their weekly work load is going to be.

The integration between planned maintenance and work order generation has several areas that can be improved, including how due dates are structured, pre-loading PM Work Orders with needed materials (like HVAC filters), and better filtering of PM tasks in the calendar view.

Our organization has many different meeting spaces each with different types of spaces. eSpace allows you to quickly reserve a room when you have a meeting on the fly or reserve a space for a ongoing weekly meetings. eSpace bring order to everyone’s busy schedule by ensuring you will have a space to meet and not be interrupted by any miss scheduling that can happen on other platforms by sending you a confirmation email.

It can be easy to forgot to hit the “Submit Event” button when filling out the room form. I have done this in several occasions and not had the space I needed. However once this happens you are sure to always double check in the future.

I have really been happy with espace and it has worked great for a medium size church like ours. We can also grow into this even more. This has allowed us to track items better and setup annual maintenance very well. Plus allowing anyone to submit a work order.

The capabilities and features are just what we needed. We did not need a expensive powerful application that you could go to Mars on. I like the support area where you can give improvement suggestions

It still has some growing. I it could use some improvements in the reports area. But the export options help out there.

This software package has been a real advancement to our event scheduling process. Going from a paper, sneaker net process to an online one has really made our administrative assistants life easier. The support I get from the Cool Solutions staff has been outstanding!! I would definitely recommend this software to any organization that has events on their campus and looking for a way to make it an easier process.

1. Ease of use. New users have had very little problems using this software from the 2 word documents I created for new users and give to them before they can use the software to create an event. 2. Ease of making changes. The software makes changes and applies all the way through all existing events on our calendar. 3. Functionality of the software meeting our needs. Providing this as an online process, having the calendar ported over to our website and being able to print weekly and month calendars is a real plus.

There have been a couple of very littles things that would have been cool to have but I understand it is very difficult to meet the needs of every organizations little differences so I cannot enter any Cons!!

Overall its been a win/win for us and love it.

We like the ease of use, very easy and user-friendly.

1 - Under the "Setup TAb - "configuration" (which is the indicator of how space should be set up) should be a "required" field since it is critical for every room reservation. We find people tend to forget this and then we have to go back and follow up with them nearly every time. 2 - Under the "Setup Tab - Instead of "Edit" this should say something that would trigger the end user such as "Add Configuration" or Add Details - Add Notes....People again tend to miss this because they don't clearly understand what they are "editing" and then again, its not a "required field (which it should be). 3. It would be good if "attachments" could be more visible instead of being hidden under "optional settings". People again tend to miss this feature.

It has been helpful, but it is not intuitive enough to be something you do in a hurry. I'm very quick with computers and new software, but I really have to stop and think through what I'm doing with this one. As a weekly user to add or update events, not the administrator, and being short-handed in my department, I'm often using it on the go to rearrange reservations/schedules and multitasking another task or two at the same time. For things that can't be undone, a "Sure you want to do that?" would be helpful.

I love that I have the ability to update my reservation for a space with additional dates, schedules, and set up information as we draw closer to an event. Also, it allows us to really customize our available services as we need to over time. I love that I can keep a weekly event going through to the next year and beyond by just adding additional dates to the calendar. We also have it set up for me to approve events and services in the building I'm in charge of so that I can manage those events well or veto them.

If you you are adding a schedule to an ongoing event, but decide to cancel said addition of schedule because the availability is not there for it to be approved, you could be like me and inadvertently end up cancelling an entire major event and not just the schedule that has been approved and ongoing all year with NO WAY to undo the cancellation.

It is a time saver and easy to use. I did not handle the purchase of this software, our business operations department coordinated the purchase.

Since the improvements have been made, I can now enter a large number of rooms for one event, so that is making my job easier. It is easy to read and follow. When I have had a question, or an issue, the customer support has been wonderful.

When I have used the schedules piece, it seems to be very confusing for our Buildings and Grounds people to read at their end. Even though I have booked rooms at certain times, they don't appear on the calendar the way I have booked them, so I have stopped using the schedules for that reason.

A fresh look for an older type of program. Quick and easy to use calendar views from month to agenda to weekdays, etc. All of your calendars are integrated into one calendar and you can filter from the calendar to find what you need based on EVERYTHING chosen in events. Resources, spaces, event owners, editors, etc. There's so many features, you have to just try it out on free trial.

We use this at our church to schedule events, fulfill work orders, display public calendars, and as a ticketing system for our IT department. It feels like every other month we're able to integrate or use the eSPACE software instead of another software we've used in the past. It really helps us put all of our eggs in one basket in regards to church operations. The fact that you can request ideas and the development team listens is a huge advantage they have on other providers for event scheduling and work order management. The knowledge base is great and always helpful when trying to find the correct function you need.

Our staff can easily use this program to schedule events so that the public can view it and that we can identify where events are being held. Running reports on areas is easy and a nice feature to have for end of year reviews.

The calendar is a quick and easy way for our staff to view room availability and what is happening in our buildings. We love the "room conflict" feature so there is an ease of reserving spaces without causing conflict with multiple users.

We wish there was a drop down feature on the calendar that you could choose the month and year without having to type it in or scroll through each month. Would also like an easier way to produce invoicing for clients who book rooms.

The upgrades that come out are really incredible. The staff have called me during support issues, they have changed certain things at my request, they are extremely friendly and generous, and all of this just seems like icing in comparison to the product of what eSpace has to offer. I really enjoy the "Post Idea" feature, as you can tell how others are using the software as well.

I would love to see ways to download CSV files, edit them, and reload them for things such as inventory, equipment, etc. An internal chat program would be a nice addition as well. It wouldn't surprise me if these come in the package in the near future, but one of this keeps me from getting the most out of eSpace right now as it is, though.

softway has never lockup on us. customer service is great. They listen to their customers and use that to change their software upgrades or the dar they listen to their customers and use that to change their software upgrades.

they are working on maintenance module. be happy when it is complete., I would like for calendar to open on a day st you pick not just a month. other than that I have not cons against this software

Reduction of time spent on entering and changes reservations. ESpace is user friendly.

The amount of time that is required to add or change an entry. I spend much less time adding or making changes. It is also very user friendly.

I guess the only recommendation that I have is on the conflict end. It would be nice to be able to not only see who you have a conflict with, but more easily see what specifically the conflict is. For example, if you request the use of the Gym and bathrooms. Is the conflict with the Gym or bathrooms. Naturally if it is with the bathrooms, then it is not a problem because several users may use this space at one time. Reserving the bathrooms could be a subset of the space and not listed separately in the request column. Overall, ESpace has been a great addition this year.

Ease of use and ability to see all events going on in the building before I book something.

It allows me to visually see all events going on in the church so that I can plan dates, rooms and times easily for an event, whether it's an ongoing ministry or a one-time event.

Certain changes (such as adjusting duration of an event) can cause my event to be "kicked out" of first priority, causing my event to have a conflict with another event when the secondary event should have the conflict. Very frustrating.

saves our teams preparation time & the frustration of double booking

the program is flexible and gives you plenty of options gives you the information needed for your team prevents double booking

could have more customization for reports rather than exporting to excel, easy customize-able reporting would be a great plus

We have just recently started using espace event scheduling and the work order system and are very pleased with it. The combination of modules available under Cool Solutions makes so much sense. I am glad they have figured this out so well! I have had plenty of questions for them and have ALWAYS received quick and thorough responses. So glad to have found this!

They are so customer focused! They have created a place within the software where the customers can post ideas of what we feel could be helpful for us and others. What a concept! Asking the end user for input. Love it! Also, the tracking of equipment in the work order system will be very helpful come budget time. There is documentation of equipment, it's age, it's service record, etc. for better planning of the funds God has given us to steward. We can expect at least fewer "surprise" expenses.

When moving our data from a previous software we were told our recurring events would come over into espace as recurring. This didn't happen and has been quite time intensive to take all the individual events and recreate them into recurring events.

Overall eSpace has been great. I would recommend it.

The HVAC controls integration is my favorite part of the software. I have been able to cut back the standard HVAC schedule for each building I manage and let eSpace turn on HVAC units for the select spaces that are occupied.

It would have been better if we had more support from eSpace setting up the HVAC integration. We received a manual, but an in-person eSpace tech working with our HVAC controls technician would have been better.

Customer service with eSPACE is outstanding! Always quick, courteous and professional and they are willing to consider, and implement if possible, any changes/additions to the program that may help it function better for you. That alone is worth the cost of the program.

This program has been a great help in coordinating the usage of the facilities on our campus. We were able to configure it to specifically work for our facilities, equipment and set up. My role is specifically in event set up and tear down and I find this program a very useful tool in coordinating and planning these tasks.

It took me a little more time to get to know the program and feel comfortable with it, but that is probably due to the fact that I did not need to utilize it on a daily basis. The one draw back for me was that some pertinent information did not crossover to my iPad as it appeared in the computer.