--- title: "Expansive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Expansive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Expansive is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/expansive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [Expansive](https://www.softwareadvice.com/cmms/expansive-profile/) / Expansive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/expansive-profile/) Reviews # Expansive User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 37 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 27 reviews (73%) - 4 stars: 10 reviews (27%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - He knows what we use on our system and he knows what feature is going to best support us can so he can influence our usage. As I mentioned previously the use of being able to book work orders together to put through as an FJR is very good to have the payment only option for the Facilities job requests this gives us a ability to book orders and set as a day rate rather than a callout charge which One supports our budget management and also gets the best value for money and time use for the operative and the Nurseries. - It has helped streamline our maintenance and compliance processes, improved visibility through reporting, and continues to evolve with regular enhancements. While there are areas that could be refined, the flexibility of the system and the responsiveness of the support team make it a valuable solution for managing facilities and maintenance operations. - We always direct the contractors once they’ve added that their profile that they check out the Help section and they watch a few videos just to get a feel for how to use expensive that’s a really welcome feature that’s on expensive that you’ve got training at a couple of clicks of a button again Everybody within Expansive is very supportive. If we need to raise a ticket we will raise a ticket and someone will come back to us on it. ### Most mentioned cons - in my work day there is nothing in particular in expansive that makes my job more difficult! ## Expansive customer reviews Showing reviews 1-25 of 37 (page 1). ### Expansive review - Overall rating: 5/5 - Reviewer: Louise B. - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a mostly positive experience using this facilities management portal. The system has made tracking maintenance and managing our daily requests much smoother. While we encountered a few technical glitches early on, the support team resolved them quickly and efficiently. It is a reliable tool for our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The expansive portal makes managing our building needs very simple. Logging a new job takes just a few clicks, and the real-time status updates keep our whole team informed. The reporting tools also help us track past repairs with ease. #### Cons While the system is reliable overall and the support team resolved the issues quickly, those initial software bugs disrupted the daily workflow and caused temporary delays when trying to manage requests. --- ### Review of Expansive CAFM System - Overall rating: 5/5 - Reviewer: Louis B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The launch of the Expansive CAFM system has been a transformative step for David Lloyd Clubs, offering both a streamlined approach for our UK clubs and unprecedented oversight across our European regions. For the first time we will be operating as one, across our clubs in the UK and Europe. As Maintenance Compliance Manager, this system has significantly enhanced our ability to track and manage maintenance activities, ensuring consistent high standards across the business. One of the key benefits of Expansive is the visibility it provides into our operations across Europe. For the first time, I have full oversight into the maintenance activities and compliance metrics of all our European clubs, enabling us to standardise processes and improve efficiency. This visibility ensures we can act quickly and decisively across borders, without losing sight of the individual needs of each location. In addition to the European oversight, Expansive will bring a more streamlined approach to our entire estate including all 105 clubs in the UK. By centralising all maintenance data into one easy-to-use system, it’s now simpler to manage work orders, track inspections, and ensure that we are meeting our compliance requirements. A standout success has been the smooth launch of Expansive in our Dutch clubs. The implementation was seamless and the support from the team at Expansive has been excellent throughout. Thank you, Team Expansive! #### Cons I am yet to come across anything I do not like, [sensitive content hidden] has done an excellent job in ensuring the product meets the needs of the business, making amendments when necessary. #### Reasons for switching to Expansive We needed a system that could incorporate our European clubs. We switched from Access Maintain which wasn't included in your list. #### Vendor response Thank you Louis, it's been such an enjoyable and successful roll out and we look forward to supporting you in the next phases 🚀 Replied December 2024 --- ### Simple to navigate and a positive experience! - Overall rating: 4/5 - Reviewer: Laura K. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, positive experience with regular contact with the support team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to understand Dashboard and easy to log jobs accordingly. #### Cons I find the schedules and PPM side of CAFM a little more challenging in the way it is laid out and being able to see a clear picture of what is due/coming up next. #### Vendor response Thank you Laura for your feedback. Let us speak to you about your PPM visibility as this is likely just the way the platform is configured for you. 😃 Replied October 2024 --- ### What Every Facilities Manager Needs! - Overall rating: 5/5 - Reviewer: Jay R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A lot better than our previous CAFM system, due to a more customised notification system but more importantly great support from Expansive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The dashboard layout, very easy to use. The internal maintenance dashboard to track jobs and costs. Expansive makes commutations with contractors easy and very manageable #### Cons To reply on support to make any changes to the dashboard #### Reasons for choosing Expansive We felt that Fixflo was an off the self product with limited customisation and due to our portfolio we needed a system that could be adapted to our requirements #### Reasons for switching to Expansive The notification system in Mainteno is poor resulting in missing jobs, SLAs and contractor notes #### Vendor response Thank you for your support and kind comments Jay. We look forward to our continued partnership. Replied November 2024 --- ### Expansive - Busy Bees user 2024 - Overall rating: 5/5 - Reviewer: Hayley G. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once all information was imputed and we started using the system, we was able to work alongside expansive to add and make changes to suit our business, Expansive has enabled us to streamline our requirements to suit our business, for all and provide real time communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Expansive has helped our company to streamline Statutory Compliance, PPM services and reactive services, to have real time viewing of open jobs and 360 communication with our center's and service providers to have complete visibility on all works and status of each job raised. #### Cons Preparing all the data to be uploaded before scheduled start date took a while to double check but this enable all data being added was correct and had the ability to change afterwards if needed. #### Reasons for switching to Expansive We needed a system that could grow with our business and required a system to be able to invert face over multiple platforms, we needed functions to simplify invoicing and see all linked works orders. #### Vendor response Thank you for your support and partnership. There's plenty more to come and we're excited to continue our journey together. Replied October 2024 --- ### A CAFM system for the new ages - Overall rating: 5/5 - Reviewer: Kevin S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. nothing has been too much effort, the guys have been a dream to work with #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the setup has been so easy an simple to do, our onboarding project manger has been fantastic to work with #### Cons I havent found anything which i am not happy with yet. #### Reasons for choosing Expansive speed of implementation, cost and user friendly system #### Vendor response Thank you for your kind words Kevin, our partnership means a lot to us and we're looking forward to a long fruitful relationship. Replied November 2024 --- ### Positive move to Expansive. - Overall rating: 5/5 - Reviewer: Megan C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Enjoy using expansive it's really easy to use and if we do have any issues we report to the support team who respond quickly to try and resolve for you. It has been a positive move across from our old system for not only reactive jobs but quote and pre planned works also. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to navigate through, the dashboard helps to see where you are with what jobs you have open and also expansive helps you have control over costs on jobs. #### Cons sometimes it can run a bit slow but think that might just be when dealing with a high volume of jobs or when working at home. #### Reasons for switching to Expansive the system was too basic and it didn't fulfil our needs with contractors we were using, managing costs on jobs, giving us the notifications we needed. #### Vendor response Thanks Megan, great to hear this and thanks for your support. By the way, although our system rarely drags, we're working on some enhancements to make it lightning quick ⚡️ Replied October 2024 --- ### CAFM for animal charity - Overall rating: 5/5 - Reviewer: Mervyn H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive. The team have been great at helping us set up what feels like a custom made product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was well costed compared to other similar products on the market, highly customisable to suit our needs clearing away some sections we did not require which keeps the dashboard specific to us, Staff at expansive are helpful and not sales driven, the product is complete and you don't need to buy expensive bolt-on's to open functionality. The training tutorials are very helpful and will reduces the time and challenges when launching to new people. #### Cons They system (as yet) doe not allow you to email Directly from outlook into it to raise a work order or respond to a job notification. #### Reasons for switching to Expansive It was not a facilities specific product and could not handle the compliance very well, site set up data was limited, Asset management was a an expansive bolt-on and document storage was not available. #### Vendor response Thank you Mervyn, you and the team are a joy to work with and we look forward to strengthening our relationship and driving your strategy on in 2024 💪 Replied January 2024 --- ### A user friendly platform that will streamline your processes - Overall rating: 5/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform has made job and budget management much more streamlined and far less manual saving numerous hours of admin labour and increased visibility of all jobs across our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The various interfaces for all users are extremely user friendly and has streamlined our processes and saved endless hours of labour #### Cons No ability to highlight preferred suppliers for job types to reduce who is presented for assigning jobs to or at least present them in a different order to alphabetical --- ### Expansive Takeover - Overall rating: 4/5 - Reviewer: Alanna H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Moving over to this CAFM system has made it a lot easier to track and manage contractors. Easy to place call-outs and have an oversight of cost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly - easy to navigate with bright colours and clear descriptions. I would say it's great value for money. #### Cons The analytical platform has a lot of great information but its confusing to navigate. Being able to pull information can be confusing. --- ### View of an Admin - Overall rating: 5/5 - Reviewer: Kelly P. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Before the software went live [sensitive content hidden] and his team spent a lot of time working with us to ensure it operated the way we wanted, this input from [sensitive content hidden] continues to this day.The system is easy for our stakeholders to use, easy to use on a day to day basis, reporting mechanism enables us to see progress on each site with work requests. #### Cons I feel the Expansive team have accommodated our many requests and continue to tweak the system to fit around us. When we first started it was missing a few components that we liked from our old system, work still continues to this day to meet our needs, which we appreciate. #### Vendor response Thank you! Really appreciate your comments. Thank you for your continued support. Replied February 2023 --- ### Expansive in so many ways! good platform for maintenance management - Overall rating: 4/5 - Reviewer: Carl S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, Expansive team are fully engagement in developing and listening to the customers, reactive to solve problems and keen to enhance at every opportunity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease in which you can move around the software, tweak data effectively and easily. clean layout #### Cons I would say compliance and document management, mainly to silken up the process, make it less clicks, and speed up the process #### Vendor response Thank you Carl, kind words and you're a joy to work with. Looking forward to our continued partnership. Replied February 2023 --- ### Expansive User review - Overall rating: 4/5 - Reviewer: Alex H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy using the system, it is easy to navigate and the workflow is simple to understand. When training both suppliers and internal users it is easy to show how to use the system, how to request and follow through a work order, how to manage their internal and external maintenance etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is always great - i feel over the past year this has really improved. Whenever we raise a query you guys are usually quick to respond. The system is easy to use as the interface is laid out clearly and in a simple manner. #### Cons The one thing i would say that needs improvement is the small bugs that appear. As we use this system so much there are bugs that appear fairly often. Just jobs being in the wrong state or something not releasing correctly - however with the support given the turnaround on these is usually very quick. #### Reasons for switching to Expansive We needed our CAFM system to do more - manage PPM's better, manage assets etc #### Vendor response It's brilliant to hear how your experience with expansive has developed over the past year, Alex. We're really pleased our support team has made such a positive impression, and that the platform has been straightforward to use and easy to introduce to both internal teams and suppliers. That's exactly how FM software should feel. We also appreciate your honest feedback. Your team makes extensive use of the platform every day, and as expansive continues to evolve with regular updates and new functionality, there will occasionally be issues that only become apparent in real-world use. Resolving those quickly is something we take seriously, so it's great to hear you've had positive experiences with our support team whenever you've needed us. Thanks again for your review and for choosing expansive. We really appreciate your continued support and the feedback you share as we continue to develop the platform. Replied July 2026 --- ### Great CAFM System with Continuous Enhancements - Overall rating: 5/5 - Reviewer: Molly S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Expansive has been very positive. It has helped streamline our maintenance and compliance processes, improved visibility through reporting, and continues to evolve with regular enhancements. While there are areas that could be refined, the flexibility of the system and the responsiveness of the support team make it a valuable solution for managing facilities and maintenance operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Expansive is a flexible and configurable CAFM system that works well for managing reactive and planned maintenance, assets and compliance. The reporting tools provide valuable insights through custom dashboards, and the platform is easy to navigate for both office staff and engineers. Customer support is responsive and open to feedback, with a willingness to develop enhancements where needed. Overall, it offers good value for money by bringing maintenance management, contractor management and reporting together in one system. #### Cons Some areas of the system still require refinement, particularly around workflow flexibility and reporting. Certain processes involve more steps than necessary, (specific to client). While the system is highly configurable, some changes require vendor input rather than being administrator configurable. #### Reasons for choosing Expansive Felt best suited to us at the time of purchase, and we liked the idea of the system progressing using user feedback to grow. --- ### We cannot recommend Expansive CAFM highly enough - Overall rating: 5/5 - Reviewer: Brett P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Expansive CAFM to streamline our facility operations, and it has truly transformed how we manage our day-to-day tasks. From initial onboarding to daily operations, the platform has proven an invaluable asset to our organisation. Here is how it performs across key areas: User Interface: The user interface is clean, modern, and highly intuitive. It avoids the cluttered, intimidating look of traditional legacy CAFM systems, making it pleasant to interact with every day. Ease of Use: Navigating the system is incredibly straightforward. Because the layout is so logical, our team members required minimal training to get up to speed, which drastically reduced our rollout timeline. Request and Notification: The communication loop is flawless. Submitting requests is simple for end-users, and automated real-time notifications keep both tenants and technicians informed at every stage of a task's progress. Maintenance Management: This is the platform's core strength. Scheduling planned preventative maintenance (PPM) and tracking reactive tasks is effortless, helping us reduce asset downtime and stay compliant with ease. Order Management: Managing work orders and supplier assignments is entirely seamless. The workflow from a logged issue to a dispatched purchase order is fluid, helping us track contractor costs and performance without any administrative bottlenecks. Value for Money: Expansive CAFM offers incredible value. Given the sheer breadth of features, the reduction in administrative hours, and the boost in operational efficiency, the return on investment was apparent almost immediately. Customer Support: The support team deserves a special mention. They are consistently responsive, friendly, and genuinely invested in helping us get the most out of the software. They resolve any questions we have swiftly. Overall Verdict: If you are looking for a powerful, user-friendly, and cost-effective facility management solution that your team will actually enjoy using, we cannot recommend Expansive CAFM highly enough! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the smart job management, which simplifies everything from reactive requests and automated notifications to smooth order and maintenance workflows. Backed by exceptional customer support, the overall reporting gives us clear, actionable insights into our costs and efficiency. It is an efficient, comprehensive tool. #### Cons I can't think of anything I didn't like, but if pushed, then a slightly cheaper or banded model for a number of sites would have been helpful; however, I think it's good value. --- ### From Email inbox to Expansive FMS - Overall rating: 4/5 - Reviewer: Jim Y. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the Expansive FMS has revolutionised how our Facilities department operates with much more viability on compliance, costs and contractor performance. The team are able to see notifications and follow jobs through from start to finish ensuring that these are completed more efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is very easy to navigate and much more user friendly than previous FMS systems used and reviewed #### Cons Data input is a lengthy process with a number of areas requiring manual input. Would be better if more bulk upload options were available for attachments such as property floor plans etc. #### Reasons for choosing Expansive User interface was much easier to navigate and options at site level simple for staff to understand. Ongoing development and improvements as part of the package also benefited continual improvement #### Vendor response Thanks for taking the time to share such a detailed review, Jim. It's great to hear expansive has transformed the way your facilities team manages compliance, costs, and contractor performance, and that the team can now follow jobs through from start to finish with greater visibility. That's exactly the kind of improvement we set out to deliver. We also appreciate your feedback on data input and bulk uploads. As organisations grow, making it quicker to bring information into the system becomes increasingly important, so suggestions like yours are genuinely valuable as we continue to develop the platform. Thanks again for your feedback and for choosing expansive. Replied July 2026 --- ### Expansive: More Than Just a CAFM System - Overall rating: 5/5 - Reviewer: Mitch B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Expansive has been very positive, and a huge part of that is down to [sensitive content hidden] and the customer operations team. [sensitive content hidden] has been instrumental in driving our partnership forward — she's proactive, knowledgeable, and genuinely invested in making sure we get the most out of the platform. With continued momentum on the roadmap, Expansive has everything needed to be the leading CAFM platform in the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have had a very positive experience with Expansive's offering. The CAFM system is intuitive and has become central to our facilities operations. In particular, the asset management and PPM functions have transformed how our team plans and executes maintenance. The pace of innovation at Expansive is impressive. The AI features feel thoughtfully designed, and the budget planning insights tool has become invaluable for our financial forecasting. It is clear that [sensitive content hidden] have built a product they believe in, and their active involvement in the roadmap gives us great confidence in the platform's direction. #### Cons Currently, there is no currency conversion option available in the insights tool, which requires us to manually check reports country by country to see an overall estate financial view. #### Vendor response Thanks for such a thoughtful review, Mitch. It's fantastic to hear expansive has become such an important part of your facilities operation, particularly around asset management, PPM and financial planning. Knowing the platform is helping your team plan, execute and forecast more effectively is exactly what we hope to achieve. We really appreciate your comments about our pace of innovation and the way we involve customers in shaping the roadmap. That's something we care deeply about, so it's encouraging to know it's making a difference. Thank you as well for highlighting the need for currency conversion within the insights tool. For organisations managing estates across multiple countries, having that broader financial view in one place is an important consideration, and feedback like yours helps us prioritise future improvements. Thanks again for taking the time to share your experience and for being part of the expansive community. Replied July 2026 --- ### Expensive support grandir uks Facilities team - Overall rating: 5/5 - Reviewer: Gemma L. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. my experience with Expansive has been brilliant from going from working in spreadsheet paper based emails to having everything now on expensive everything being factual everything having some accountability for it being completed or having the correct status is really useful especially with the portfolio of our eyes it can become quite tedious when you scrolling through emails or scrolling through spreadsheets so I have any all the a few clicks is brilliant I know that the nurseries are have really welcomed Expansive through them now having the visibility of Site to see again having the ability to raise work orders it’s helped with our emergency work order process so now the Nurseries can log things directly to the contractor they click it’s an emergency work order which Avoids the triad element so yeah it’s really really beneficial to grandir having expensive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility to assign or hold a work order and to see upcoming work orders and also to be able to feel like I have some control over what is going on within my properties and I’m in the no with any issues that they have. I also like that we have frequent meetings with [sensitive content hidden] our account manager and he shows us the new upcoming features gives us a lowdown of how we can use it. He knows what we use on our system and he knows what feature is going to best support us can so he can influence our usage. As I mentioned previously the use of being able to book work orders together to put through as an FJR is very good to have the payment only option for the Facilities job requests this gives us a ability to book orders and set as a day rate rather than a callout charge which One supports our budget management and also gets the best value for money and time use for the operative and the Nurseries. Expensive is really easy to use when you know how to so to start with It looks very daunting but if you break it down into bite-size chunks and you do your nonnegotiable first as to what your key aspects of using expensive was For and then you start building on that you start to find a rhythm and you start to find that every process of everything that you build into Expansive is quite similar in the process of building it for example adding contractors onto the portfolio and the database is really simple. You can add the email address and you can send them the welcome link they can go through it. We always direct the contractors once they’ve added that their profile that they check out the Help section and they watch a few videos just to get a feel for how to use expensive that’s a really welcome feature that’s on expensive that you’ve got training at a couple of clicks of a button again Everybody within Expansive is very supportive. If we need to raise a ticket we will raise a ticket and someone will come back to us on it. The nurseries are very happy with expensive and yeah overall it’s been a great experience so far. #### Cons Within our set up we have an F J R procedure and a project procedure which is a little bit of a work around that element needs some extra work as it is very time-consuming linking all the work orders to One F J R payment type and also creating application applications for Projects And them being a lot of applications that need to be created and a lot of steps that need to be followed another thing would be when we create a work order following attendance from a job the subject type at the top sites follow on work order automatically it doesn’t give you that prompt to change it so when I’m reviewing quotes I have a lot of Follow on Work order request which then I need to then dig into the main work order whereas if it prompt you to change that when you create the work order linked then that would be a lot better and very time efficient #### Reasons for choosing Expansive Expensive was more for the client rather than the contractor which is what we liked this give us the ability to own our own Kath system but also to customise it with features that we needed that isn’t just the case of one size fits all #### Vendor response Thanks for taking the time to leave such a comprehensive review, Gemma. It's fantastic to hear how expansive has helped your team move away from spreadsheets and email to a more connected way of managing work. Having better visibility, clearer accountability and the flexibility to adapt the platform to the way your organisation works is exactly what we set out to achieve. We're especially pleased to hear our Customer Success Lead has been such a positive part of your experience. Building a good partnership with our customers is just as important to us as developing the platform, so it's great to know the regular reviews and guidance have been valuable. Thank you as well for your suggestions around project workflows and follow-on work orders. Feedback from people using the platform every day helps us identify where small changes can make a real difference, and we'll be sure to share your comments with the product team. Thanks again for your review and for being part of the expansive Replied July 2026 --- ### Strong and adaptable FM system - Overall rating: 4/5 - Reviewer: Andrew K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall well used but still work to get contractors to use it correctly and get internal technician to use it comfortably. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The connectivity of works orders linked to daily building checks or a compliance inspection is really good. A easy to use platform for staff to understand and buy into. Very adaptable work flows. #### Cons Contractor onboarding and induction. A bit of work is required to get contractors to use it correctly. Worth a welcome email with tutorial videos sent to contractors when they join. They don’t all use the dashboard effectively. Integrations to zero haven’t been completed as hoped. Not as simple as proposed to me during the procurement stage. #### Vendor response Thanks for taking the time to leave such detailed feedback, Andrew. We're pleased to hear you've found the platform adaptable and that linking work orders with inspections and daily building checks has worked well for your team. We also appreciate you highlighting the challenges around contractor onboarding, adoption and the Xero integration. Introducing a new system across both internal teams and contractors is rarely straightforward, and feedback like yours helps us understand where the experience can be improved. Since your review, we've appointed a dedicated Contractor Enablement Lead whose focus is helping contractors get up and running more quickly through improved training, guidance and ongoing support. It's a role we've introduced because we recognise that successful contractor adoption is just as important as the technology itself. Thanks again for sharing your experience. We genuinely value the feedback and appreciate you taking the time to help us improve. Replied July 2026 --- ### A Collaborative and Supportive service - Overall rating: 5/5 - Reviewer: Oliver T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Expansive is very positive. The organisation provides me with the tools, support, and opportunities needed to successfully manage a busy Facilities Helpdesk function. Through my role, I continue to develop my skills in facilities management, customer service, stakeholder engagement, contractor coordination, and service delivery. The collaborative working enables me to improve processes, resolve issues efficiently, and deliver a high standard of service to internal customers. My experience with Expansive continues to contribute significantly to my professional development and strengthens my ability to manage facilities operations in a fast-paced environment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Expansive is the supportive and collaborative work environment. The team is professional, approachable, and always willing to help, which makes it easy to work effectively and deliver results. #### Cons At times, processes and communication between departments could be improved to increase efficiency and reduce delays. However, overall my experience with Expansive was positive and rewarding. #### Vendor response Oliver, thanks for sharing your experience with expansive. It's great to hear that the collaborative approach has had such a positive impact, and that you've found the support, tools, and guidance have helped you deliver a busy facilities helpdesk function with confidence. We're also grateful for your feedback around communication and internal processes. As we continue to grow, we're always looking for ways to improve how we work together to provide an even better experience for our customers. Thanks again for taking the time to leave a review. We're delighted to be supporting your professional development and look forward to continuing to work with you. Replied July 2026 --- ### Expansive, a top choice! - Overall rating: 5/5 - Reviewer: Tobias D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very professional and proactive in dealing with a whole host of requests; responses were swift which is great for us in the FM industry as thing move at pace every day, so to have an almost instant response #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Customer Support (implementations Team) were fantastic; from start to finish of our new project. they were responsive and happy to help continuously, no matter the size of the task. Key operative was Marina, who was impeccable. #### Cons Initially I found the system not as user friendly as others, however this is only due to the extensive insights that Expansive can provide (which not many other platforms can do, to the level of Expansive.) After a few training sessions, I am now comfortably operating from the platform. #### Reasons for switching to Expansive We wanted to explore enhanced reporting from a CAFM system. --- ### Highly Recommend Expansive - Overall rating: 5/5 - Reviewer: Paris C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been fantastic. The quoting process is lovely and simple with the the AI function. I would definitely recommend. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is clear and very user friendly. I like the layout and the AI functions are brilliant. The layout is nice and easy on the eye. #### Cons The functions of the due dates being end of the month when doing a schedule for maintenance. The dates end up being a couple of days out which then reflects on our SLA attendance stats. --- ### Streamlined Property Management with Expansive FM - Overall rating: 5/5 - Reviewer: Nicola M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Expansive provides so much flexibility compared to other CAFM systems I have worked with which is a key factor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Expansive FM makes our property issues easier to log, faster to resolve, and more transparent—keeping you, the contractor, and the property team all in sync. #### Cons The reporting extracts from Expansive are missing some elements we require however the new analytics platform will alleviate this in the long term. #### Reasons for choosing Expansive I was not involved with the decision of which CAFM we used. #### Reasons for switching to Expansive To give back the sites more control over their own maintenance --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Katie C. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is super fast and helpful, I always have my query resolved easily. I find the platform really easy to use too. #### Cons It is slightly inflexible, after costs are approved I would like a chance to revise them. Otherwise I have to leave the costs until the very end to ensure they match the invoice, which can change often #### Reasons for switching to Expansive The company implemented it, so I did not have the choice, but they made the move from ProNett. --- ### CAFM, Partnernof choice - Overall rating: 5/5 - Reviewer: Richard H. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The journey as been made easy because of the team, [sensitive content hidden] is customer orientated and listens carefully, great team👍 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The adaptabilty, customization and the user experience, with the power to performance manage the suppliers was impressive but also many more key features that drew me to Expansive #### Cons There was nothing to dislike, i was impressed with Expansive #### Vendor response Thank you Richard for your partnership and support. We look forward to the future with you! Replied December 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/expansive-profile/reviews/?page=2) --- Expansive Reviews, Pros and Cons - 2026 Software Advice