FacilityONE Software

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About FacilityONE

FacilityONE is a web-based facility management solution suited for companies with any number of buildings. The system is available in the following industries: apartments, arenas and stadiums, education, government, healthcare and hospitals, hotels/resorts/casinos, offices, parks and recreation, retail, and retirement/community homes. Users can manage corrective and preventive maintenance orders at any time from anywhere. Using FacilityONE’s SMARTPRINT® technology, users can access and annotate simple or detailed interactive blueprints. Users can also connect and control work order tracking, labor measurements, and emergency management. Additional features of the system include information sharing, compliance documentation, and facility asset tracking. The sys...
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FacilityONE User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 26 reviews

User Profile

Bryan

Texas Roadhouse

Verified reviewer

Industry: Restaurants

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed April 2018

A great way to help us keep track of problem areas and keeping outstanding work orders organized.

Pros

Daily front end ease of use and functionality. Employees not in my department find it easy to use as well and have not been resistant to using. PM scheduler is a great tool that keeps PM's from getting missed.

Cons

There is a learning curve on the back end setting up PM's and some other tasks but once you have it down it's not that bad.

Heather

Exchange Bank

Verified reviewer

Company size: 201-500 employees

Industry: Banking

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed December 2018

Intuitive Interface and Awesome Customer Service!

Our favorite part of the FacilityONE program is being able to see so much information on the go. We can be anywhere with a mobile device and have the ability to look up plans, or find a finish spec or talk through a work order with a team member. With this tool we are just so much more efficient and our jobs are that much easier to execute, it makes us one very happy team! We also can't say enough good things about the FacilityONE team. They are always extremely responsive to our questions, technical needs and provide their support in an incredibly gracious manner. Working with our FacilityONE account management team has felt like working with longtime friends or good family. They are kind, attentive and thoughtful outside of our direct needs with the program, you can expect a greeting card on Thanksgiving, Christmas, etc.!

Pros

Our team loves that we can see the location of any work order or asset directly on the plan. This visual goes such a long way in our ability to assess an issue or topic quickly and get to work. We don't have to go through the painstaking process of walking a coworker through the process of exactly where in the building we are referencing, it is right there in a drawing that we can all see. This saves so much time!

Cons

Our only wish would be to have the capability to upload and manage the CAD background files on our own instead of having the (awesome) FacilityOne team do it every time we tweak a drawing. It would just add that much more flexibility to the program that is already so amazingly flexible!

Tracy

Catholic Health Initiatives

Verified reviewer

Company size: 10,000+ employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Customer support

5

Functionality

3

Reviewed November 2018

Legacy or Unity?

Customer service has always been exceptional. Almost every request I've ever had has been handled in the same day.

Pros

Once I learned how to function in Legacy, it's been hard to re-learn the updated version of Unity. Yes, there have been learning opportunities but there is such a significant change in format, I've not spent the time re-learning what feels like an altogether different system.

Cons

Editing PM work orders has been a challenge. Eliminating duplicates and changing the standard assigned employee should be easier, I would think.

Matt

CHI Health Saint Francis

Verified reviewer

Company size: 501-1,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

4

Reviewed December 2018

Facility One

Facility One is a great database for our maintenance program.

Pros

This is a very good system to use for maintenance tracking and employee hour tracking. Easy to create new PM's for equipment and track old information as well. Best system we have used.

Cons

Not able to make name or task changes to existing PM's. If we have a more than one piece of equipment on the PM we cannot make a change to one of them without effecting the others. Also we don't like that the system logs you out after a certain amount of time. I have had log me out after on being in the program for 15 minutes.

Jana

Ronald McDonald House Charities of Kentuckiana

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed June 2017

Organized and simplified facility management in one place which greatly improves our efficiency.

Pros

Two of our favorite features of the program are the SmartPrint interactive floor plans and the work order management system. Both are invaluable tools to our operations. Facilty One provides great customer support including initial training and set-up, ongoing education and support, and customer care. Their product is robust and functional for day to day operations and I think you would be very pleased with their services.

Cons

Updates are always being made for navigational improvements but can sometimes create user frustration.

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