FaciliWorks CMMS Software


 

FaciliWorks by CyberMetrics is an integrated hybrid computerized maintenance management solution (CMMS) and enterprise asset management (EAM) solution that helps businesses across various industry verticals to manage productivity, assets and operating costs, while also ensuring compliance to industry standards. The solution can either be deployed on-premise or hosted in the cloud.

With FaciliWorks, organizations can keep track of the various aspects of facilities management that include assets, personnel, equipment and more. It offers real-time dashboard analytics, which allows users to view up-to-date information related to their operations and assets. This full visibility into asset status, maintenance schedules, personnel and supply levels helps users manage costs and business routines.

FaciliWorks also monitors employee accountability, analyzes equipment breakdowns, manages spare parts inventory and allows companies to group assets by a variety of categories, such as department or location.

Services are offered on an annual subscription basis. Perpetual license for a one-time fee is also provided. Support is offered via phone, email and online FAQs.

 

FaciliWorks CMMS - Dashboard
 
  • FaciliWorks CMMS - Dashboard
    Dashboard
  • FaciliWorks CMMS - Interactive scheduler
    Interactive scheduler
  • FaciliWorks CMMS - Asset entry
    Asset entry
  • FaciliWorks CMMS - PM entry
    PM entry
  • FaciliWorks CMMS - Mobile view
    Mobile view
Supported Operating System(s):
Web browser (OS agnostic)

18 Reviews of FaciliWorks CMMS

Showing 1-18 of 18

 

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david from Ametek
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

not impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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Support

less paper work

Pros

save time and paper work to manage maintenance assets
I like the option of email remainders for the pending or due activities

Cons

too much windows and information need it to fill just one job.. some times it get stuck when I try to get one report

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: April 2018

April 2018

 

David - Thank you for taking the time to relay to us your experience with our product. We understand that there is a great deal of information that can be collected for a job, and that this data is more valuable to some organizations than others. For this reason, we try to make the majority of your data collection strictly optional. Please be assured, however, that we are currently developing the next editions of FaciliWorks and your feedback is critical to making our next versions even better. We are always looking for ways to reduce the clicks needed to access your information, as well as consolidating the data collection process. In the meantime, please feel free to contact us for any assistance you may need in utilizing our products more effectively. We will be happy to spend some time with you to determine the best way to maximize your benefit from our product; the whole point of this software is to allow you to focus on what matters most - your job.

 

Stewart from Thule Group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Great Customer Service, always helpful when I call with questions, extremely adaptable software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PMs, KPI's for IATF16949, Spare Part tracking

Pros

Different user levels can be setup depending on who you want access to parts of the software. The dashboard and automatic KPI calculations are good visuals.

Cons

Could be more intuitive, made my own quick reference guide for our employees internally which helped a ton.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for sharing your review of FaciliWorks CMMS, Stewart. We greatly appreciate your input.

 

Thomas from Bard Peripheral Vascular
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

I have been using Faciliworks for over 10 years and have found it to be useful for our applications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking of maintenance is excellent and provides easy access for auditing.

Pros

It is easy to navigate thru the menus and locate info in many different ways. Anytime i have ever needed help customer support has been very helpful and were able to solve any issue we had.

Cons

Log in takes a while sometimes and printing out batch work orders can take a bit of time freezing up computer. Must check compatibility with other programs on your PC.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for posting your review of FaciliWorks, Thomas. We greatly value your feedback. Please contact our technical support team regarding the issue you're having with printing out batch work orders. 1-800-776-3090

 

Clifford from Auer Precision

August 2017

August 2017

Disappointed with the program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The wide range of format for the business. The ability to speak to someone in English when you need support.

Cons

The program is very unstable most of the time. You are able to sign PM's without them being complete. Unable to get the inventory portion issues corrected by the support system in a timely manner. The log in feature does not put the curser in your name box. We had a Rep. come out for some hands on training when we first started using the program. He saw a lot of issues that we were having with the program and had no answers or solutions for us. We were told that he would report them and have someone get back to us. This never happened. We have had a pop-up that cannot be removed in the inventory portion for almost two months now. This issue has not been resolved in a timely manner. The log out tab was removed in the last update and you were to log out just by clicking on the red X at the top of the page. This only works about 15% of the time. And it shows you as being logged in twice if you re-sign into the program.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your FaciliWorks review, Clifford. We truly value your input. Please reply to this response so that I can get your concerns over to our Support manager and your cases escalated. Thank you.

 

Aaron from BOC Nogales
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

It is a functional software with a lot necessary modules

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Some benefits but not all that i wish, but the most important is complete to generate electronic PM's into system with electronic signature.

Pros

The service request module and the spare parts, but the most functionally for our factory is the preventive maintenance module, with the all sub modules as labor, downtime, parameters, parts register and procedures, in conclusion our factory is very functional software.

Cons

The E-mail configuration that option does not functionally for us because the filters is necessary improve with more specifications.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your feedback Aaron. We appreciate you taking the time to share your product experience with us.

 

Leticia from Navajo Nation Gaming Enterprise

August 2017

August 2017

system runs slow. some functions are not available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

good data tracker for all the sites
Build to your liking (but we haven't got that far yet) the demo site was nice
PM scheduler is convenient
Tech support is nice to work with

Cons

Runs slow
some functions are not alike
want more specific short cuts
clicking on functions are delayed
Tech support, need help with building to our liking


Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for taking the time to share your experiences. Please consider contacting us for assistance; our Services team can assist you with building the system to your needs.

 

Rachel from Tottser-Iroquois Industries
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The only CMMS I've used. Works for our company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the first CMMS software our small company has used. We are now tracking aprx 320 assets.

Pros

It took me about 6 months to get all the information in the system in order to start creating work orders and PMs. Once everything is set up in the system, you can access everything you need from the dashboard. The users don't have to know much about the software in order to enter SRs or close out PMs and WOs.

Cons

Very slow to load, even with the web-based software. Some of the reports do absolutely nothing and the ones that are useful are tedious to run.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your feedback Rachel. We appreciate you taking the time to share your experience with our product. Please let me know if you would like me to arrange contact from our support team regarding your issues with the report performance.

 

Fernando from Medtronic Mexico
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

More than 10 yeras using the software my experience is good im satisfied with the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

By the nature of our manufacturing business mainly the FDA validation fulfillment, costumization reports.

Pros

report customization, FDA fullfillment, FDA validation Kit, the FDA validation kit is very useful for software validation

Cons

not friendly with Picturial procedures we trying to use pictorial procedures and the software does not friendly with this

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your FaciliWorks review, Fernando. We truly value your input. Your feedback will help us to make improvements in future versions.

 

Donna from L3 Communication Systems - East
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

overall handles what our requirements are.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple, easy way to view and see where the PMs and the WOs are within the defined flow. The system helps us to evaluate work still open.

Cons

There are some times that the process to update PMs is labor intensive. For example, if there are 100 open PMs and I am closing the 35th one, it goes back to the beginning instead of going to the next or prior one in the list.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your FaciliWorks review, Donna. We truly value your input. We are working to make some of those processes you mentioned simpler and more intuitive in our next version (currently under development). Your feedback is invaluable in helping us improve our products.

 

Keith from Revlis Corp
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Faciliworks has helped me keep track of the task I need to keep the shop running.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A more professional way to show how the maintenace is keeping up with PMs and Projects.

Pros

the software is very adaptible. It was easy to set up. I could easily add or subtract information and scheduling PMs was easy. Work orders help keep track of exspenses and record date and

Cons

It would be helpful if there was some videos of the best way to start entering information into the program. It would be nice to have some reports to see an overall look at how well the maintenance program is working. For some reason the month of september does not keep record of cost.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your FaciliWorks review, Keith. We truly value your input. Please let me know something about your experience with our support team. We have made some changes recently and would like to insure our efforts are providing the best level of support for you moving forward. Your product feedback is invaluable to our efforts and will help us make improvements to our upcoming versions.

 

Giovanni from Tropical Bottling Balashi
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

This software help us a lot with PM , We pass audit of Coca Cola and ISO 9001

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lower my cost of maintenance

Pros

The schedule of machine , Task, and Att. on the P.M. The report that we can print,
Buget that can can control

Cons

None I do not have the software work great for Us . Only think is that I can not get an good report for account.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your FaciliWorks review, Giovanni. We truly value your input and we are glad to hear of your success with our product

 

Richard from OSA, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Satisfying, ease of use, and great inventory compiler.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have already expressed those feelings in the survey I just submitted.

Pros

Ability to write PO'S and tracking of those PO'S through every step of the process. Inventory control is reliable and the reports generated are a great help at the end of the year.

Cons

After six years of usage and several calls to customer support, I still do not have the ability to use the tax block on my PO form, and if I attempt to, the entire PO becomes locked and I have to discard it and start a new one. I cannot batch print work orders, but have to open and print each one individually...I inquired about that one too. I have to change the billing address on my PO'S each time I write one-(the street address and PO Box cannot both be saved). When I go to the PO listing page the dates are never posted with the PO#. When I begin to write a PO and I am ready to go to the line items tab, I don't have to be told by a little box, to go to the line items tab and list my items...an ill contrived, time consuming step in the program which needs to be removed.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your FaciliWorks review, Richard. We value your feedback, it is critical to insuring future versions will meet the needs of our clients. I have created a case for you in our development system; this will insure the development team is made aware of those specific issues and allow us to address them in future builds.

 

David from L3 Technologies
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

My experience with Faciliworks has been fantastic! Great program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows us to meet our corporate standards.

Pros

Ease of creating work orders, keeping accurate records of equipment, keeping track of tools and supplies, scheduling repairs and service.

Cons

Speed of desktop version, complexity of installation, time it takes to get everyone trained, support hours.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your FaciliWorks review, David. We truly value your input. Please call us at any time regarding the speed of the desktop version and any issues you're having with installation. Our support team can help you with both of those. 1-800-776-3090

 

Chris from AHAURCO

August 2017

August 2017

Excellent product that simplifies my property management and maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a comprehensive software that we love and is now tracking all of our property assets so that regular maintenance is tracked, and troubles are addressed in a proactive manner rather than reactive. Over the long term ownership, this path has and will continue to save us in operating costs. It also helps us to proactively identify problems before they cause an outage.

The process is intuitive and operates very well. The interface is clear and understandable.

Cons

The mobile app is a little complicated especially to explain to field workers. The user interface could be easier to understand by adding simple icons instead of drop downs.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for posting your review of FaciliWorks CMMS software, Chris. We greatly value your feedback. I will be sure to pass along your comments about the mobile interface to our development team.

 

Jonathan from Corru-kraft

August 2017

August 2017

Fantastic! Easy to use and create the PM's and work orders we need here.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PM's and WO's needed for co-workers. Records and ability to go back and see what was done during that PM or WO.

Pros

Easy to use.

Creates PM's and work orders which can be printed out daily and all at one time.

Has an inventory to log in parts and choose locations.

Ability to add employees and select who will do what task for PM or work order.

The program is excellent in PMs and work orders to track and keep records in the program or even from the printed copies.

Cons

I wish there was an easier way to better track inventory. That's about it. The way we have it setup makes it 100% useful for all PM or WO issues but not so much for inventory needs.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your feedback, Jonathan! Please give us a call any time regarding your inventory tracking needs. I'm sure we can help you find a solution for that. 1-800-776-3090

 

David from Ametek
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

now I have more time for doing my duties

Pros

I like the easy access from my computer and the new way to manage all the assets in the program its more easier then the previous version (8)

Cons

first I will prefer different colors then make it more easier to manage accounts( passwords and privileges ) being the administrator

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you very much for posting your review of FaciliWorks CMMS software, David. You absolutely can change the colors of the user interface - see Global Settings and/or Personal Settings and locate the Color Theme section. If you need help with passwords and privileges, please call us at 1-800-776-3090

 

Marilyn from Calbee North America
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2016

June 2016

Software is fine but your service is worse .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I always call for the support service asking for some modification or help for the setting, he said i need to purchase it, if i need an extra service call the sales for modification, the IT always said i need to contact our company IT, always suggest to pay more or purchase this or that, or request for training (pay again)

Pros

I always eager to learn more on it by my self. but i need help from the expert creator of Faciliworks.

Cons

Even the trainor cannot answer my queries

Advice to Others

IT support should always available and able to help for all the queries specially only for the setting or report, data.
I justa ask if i can print the report of Work Order and Preventive Maint the format should be maximizing the letter paper, have you tried to print the report from the WO that you dont need to REPORT Module to make it more presentable appearance.

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: June 2016

June 2016

 

Thank you for your feedback on FaciliWorks, Marilyn. Your comments help us identify areas in which we can improve our software and the user experience. Because FaciliWorks is highly customizable and configurable, we always recommend our onsite training services to make sure your get the best results out of the software and to ensure that it meets the specific needs of your company. Please contact us at any time or visit our website to get more information on the professional services we offer. We're confident that our services will resolve your issues.

Thank you.

CyberMetrics Corporation/
FaciliWorks CMMS/
info@cybermetrics.com/
1-800-776-3090

 

Steve from Biltermore

April 2015

April 2015

Been using since 2011 across 3 sites

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

pro -
Faciliworks with asset grouping allow us to manage all 3 sites as a whole, or day to day individually. The new mobile is extremely helpful for creating work orders on the fly and updating meters. Support is outstanding.

con-
not to big of a deal, but you must pay for support

Review Source: Capterra

  Response: FaciliWorks, CyberMetrics Corporation

Date: August 2017

August 2017

 

Thank you for your FaciliWorks review, Steve. We value your feedback and we will use it to improve our product (and our processes).