FaciliWorks CMMS Software


FaciliWorks by CyberMetrics is an integrated hybrid computerized maintenance management solution (CMMS) and enterprise asset management (EAM) solution that helps businesses across various industry verticals to manage productivity, assets and operating costs, while also ensuring compliance to industry standards. The solution can either be deployed on-premise or hosted in the cloud.

With FaciliWorks, organizations can keep track of the various aspects of facilities management that include assets, personnel, equipment and more. It offers real-time dashboard analytics, which allows users to view up-to-date information related to their operations and assets. This full visibility into asset status, maintenance schedules, personnel and supply levels helps users manage costs and business routines.

FaciliWorks also monitors employee accountability, analyzes equipment breakdowns, manages spare parts inventory and allows companies to group assets by a variety of categories, such as department or location.

Services are offered on an annual subscription basis. Perpetual license for a one-time fee is also provided. Support is offered via phone, email and online FAQs.



46 Reviews of FaciliWorks CMMS

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 46 reviews

December 2018

Robert from Peter Paul electronics

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

4 of 5

December 2018

Use of faciliworks

I have been using faciliworks for 2 years, it has been a real asset in maintains PM scheduling also very user friendly for others to reguest service from the maintenance team

Pros

Ease of use after getting set- up , tracking spending on individual assets. PM scheduling , work order service reguest was very easy to set up

Cons

Getting the e- mail to work was not so easy

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied December 2018

Thank you very much for posting your review of FaciliWorks, Robert. We truly value your feedback and are glad to know you're doing well with the software!

May 2018

Robert from peter paul electronics

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

3 of 5

May 2018

have had no issues with operating this system

maintain a tighter maintenance department, PM tracking and re occuring times have limited down times

Pros

trace ability to assets, Preventive maintenance tracking, being able to tie inventory to a asset manage inventory alerts when to reorder

Cons

could be a little more user friendly with initial set-up would also like to see getting reports user friendly

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied July 2018

Thank you very much for taking the time to review FaciliWorks, Robert. We're happy to know that it's working well for you and if you ever need assistance, please don't hesitate to contact us at 1-800-776-3090.

May 2018

Jose Ariel from Jotun Philippines Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

Its a good experience using the software. A bit manual but its very useful.

Ease in getting historical data of the issue and activities that transpired in an asset registered in Faciliworks.

Pros

It has a dashboard to which It can prompt the admin on the tasks that needs to be done Shows pending task and the total task that have been completed.

Its a good database to which documents, procedures and safety instructions can be uploaded.

Schedules can be set automatically and has the options to get the needed information by filtering.

Notification to the request is a good feature for the faciliworks.

Cons

Uploading of checklist procedures and safety instructions is time consuming.

Service request to WO takes time on the service request editing phase.

Response from FaciliWorks of CyberMetrics Corporation

Replied May 2018

Thank you for the great feedback Jose. We will pass this on to our development team.

May 2018

Jalisa from Tohono O'odham Nation Facility Management

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

FaciliWorks is easy to use, work orders are easy to generate.

Pros

I like that work orders are easy to generate, easy to understand. Work orders are streamlined and get straight to the point.

Cons

I dislike the amount of times you have to click "ok" during the process of creating work orders, create service request "click ok" approve service request "click ok"

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied July 2018

Thank you for taking the time to review FaciliWorks, Jalisa. We're glad to know it's working well for you! If you ever need assistance, please don't hesitate to contact us at 1-800-776-3090.

May 2018

joleen from Tohono O'odham Nation - Facility Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

2 of 5

May 2018

It has been easy to operate so far, it's only been 2 months since I've started using the program

Pros

How simple it is to create a work order and how easy it is to find a work order instead of going through every single work order.

Cons

I don't like the many options it has to put in all the tool or materials and how it looks messing when printing out work order with comments. It should be more put together.

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied July 2018

Thank you for taking the time to review FaciliWorks, Joleen. We are glad to know that you're doing well with it. If you ever need assistance, please don't hesitate to contact us at 1-800-776-3090.

May 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

Good software for small companies, not user friendly, the interface is not as desired.

It help us to keep tracking our WO we are in the process to implment for PM, we are trying to implement it for tooling room.

Pros

It was easy to implement, easy to understand, they have good staff support, they answer the response quickly.

Cons

The reports are difficult to understand, you cannot make simple modifications to the software, There are too many field without usage.

Response from FaciliWorks of CyberMetrics Corporation

Replied May 2018

Thank you for the review-I notice you have not been using our solution for very long-please continue to utilize our support team at fsw8isupport@cybermetrics.com. We are happy to assist your implementation.

May 2018

Allen from Herbalife Nutrition

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

May 2018

Inadequate for our maintenance departments needs.

This software got us started recording our maintenance work, for a couple of years, until we out grew this software's capabilities.

Pros

I liked how the system used the date to create the work order number. This would help in finding a particular work order, by referencing it's creation date.

Cons

We actually lost a Months worth of data when servers failed at their facility. This happened to us twice.
This led us to change to Emaint software, which we currently use.

Response from FaciliWorks of CyberMetrics Corporation

Replied May 2018

Thank you for the feedback Allen. Though we are sorry to see you go, we are glad you took a moment to tell us about your experience--we will use this information to improve.

May 2018

Jonathan from Mainroad

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

May 2018

I found the software a bit clumsy and clunky to work with.

Pros

Not a whole lot, I liked the idea of what it had to offer but it just wasn't what we needed. I guess one pro is that it has a lot of options.

Cons

It was difficult to use for a maintenance company, it seems more geared to plant operations. If I were using it in that situation I would probably had a better experience.

Response from FaciliWorks of CyberMetrics Corporation

Replied May 2018

Thank you for the feedback Jonathan. Sorry our product did not fit your specific needs. We are utilized at many Maintenance organizations, but our primary focus has been facility maintenance management.

May 2018

mike from Kadon Precision Machining

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

4 of 5

May 2018

Helps me maintain pm & repair records for my equipment.

Pros

Easy to learn since I was use to the desktop version at my other job. We need to log in all Pm's and repairs to maintain our compliance with our customers standards.

Cons

Had issues with reports that your support person never resolved for me or replied back to me. I ended up importing into another program to get my results.

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied July 2018

Thank you very much for taking the time to review FaciliWorks, Mike. We're happy to know that it's working well for you and I have forwarded your comments to our Support Manager.

May 2018

edward from south shore hospital

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Overall it is very easy to use, reporting is nice .

Pros

Keeps track of all of my assets very well, has a lot of nice reporting features. Our staff here is limited so the software helps fill that.

Cons

About the only thing I found is some of the custom reporting features can be a little difficult to use.

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied July 2018

Hello, Edward. Thank you very much for posting such a great review of FaciliWorks. We're thrilled to know you're doing so well with it and if you ever need assistance, please don't hesitate to contact us. 1-800-776-3090

May 2018

Alanna from Goodwill Industries

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Very slow to boot up and load

Pros

It allows you to retain a large variety of information. Additionally you can have reports that created and put into the software that meet you companies specific needs.

Cons

It is very slow when you log in, create a service request, compete a work order and other areas as well. It also is not very user friendly. You have to work with the system very frequently to be able to even operate it on a very minimum level.

Response from FaciliWorks of CyberMetrics Corporation

Replied May 2018

Thank you for sharing your experience Alanna. Please let us know if we can assist you with your application performance; this is not a typical experience.

May 2018

Paige from Groschopp, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

May 2018

Overall a good software for preventive maintenance

Pros

Easy to enter information when adding new assets, tasks and procedures. A lot of information can be kept in one software. Would be nice to have a software that can just manage internal preventive maintenance and not all the tools, parts, suppliers and contractors, etc.

Cons

When changing or editing tasks the information does not automatically update in the procedures and assets. This all has to be done manually and takes a lot of time. Too many tabs for adding the same information. Also there is no option for selling an asset only options for inactive, scrap, lost etc.

Response from FaciliWorks of CyberMetrics Corporation

Replied May 2018

Paige, Thank you very much for the great feedback--your input is critical to improving our products. We are working on newer versions that will simplify your day-to-day operations and we will even have a version without out all of the excess items you mentioned ( PM's without all of the elements you do not require.) Also, you mentioned FaciliWorks having limited options for Status categories (such as sold assets). You can change or add more status values in your FaciliWorks Configuration|Asset Status. Thanks again for taking the time to share your experiences with our product.

May 2018

Chris from Compassion International

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Faciliworks makes it easy to manage our equipment, schedule repairs and track parts and downtime.

Pros

Ease of use, the ability to use a smartphone to manage equipment and input meter readings via the phone

Cons

No mobile app scanning feature. Would like to use the capability to scan with a smartphone. Smartphones already have scanning capability. It wouod be helpful for inventory

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied July 2018

Hello, Chris. We're so happy to know that FaciliWorks has become an asset to your company. Thank you very much for the great review!

May 2018

Gene from Cubic

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

2 of 5

May 2018

Not what I was hoping for. I would like a web frontend with security.

Able to keep all items in one place.

Pros

The user interface is similar to GageTrak. Spreadsheet view is easier to navigate. There are many different report templates and they are customizable.

Cons

Do not want to use MS Access as the backend any more. Want a secure (https) web frontend and a relational database backend that can interact online with both cloud vendor held server and an in house cloud server. We want to be able to access (with security) from anywhere at anytime with multiple user logins.

Response from FaciliWorks of CyberMetrics Corporation

Replied May 2018

Thank you for the feedback Gene. It appears you are using our desktop version of FaciliWorks. I will have someone from our services team contact you to see if you are a good fit for FaciliWorks 8i (this version is Web-based with MSSQL back end). We offer on-premise and hosted versions.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

Left due to repeated loss of data

Maintain asset management programs, e-sig capability

Pros

e-sig capability for 21 CFR 11 is very seamless and better than most other options. Customer service response time was also pretty good.

Cons

At the time we used it, it was relatively expensive compared to other options, but we were using it mainly for its superior e-sig capability. However, we lost data on several instances- once we lost a months' worth of data because the last offsite backup they did was a month ago.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

Faciliworks is a great tool that helps plan and execute PM's on the shop floor.

The software allows data collection for PM's out on the shop floor, replacing a very manual process that preceded our purchase of this software. We looked at several suppliers and chose this one due to its ease of use, and flexibility within our other operating systems.

Pros

The software helps to collect pertinent data for troubleshooting and repairing equipment, creating critical parts inventory, and scheduling our PM's to suit the equipment use.

Cons

Setup of the modules can be challenging, we are not using all of the modules available, but need to set up our system to allow e-mail notifications.

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied July 2018

Thank you for taking the time to review FaciliWorks - we're glad to know it's working well for you! If you need assistance with setting up email notifications, please don't hesitate to contact us at 1-800-776-3090.

May 2018

Dylan from Liberty Pumps

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

The setup and use of Faciliworks has been a fight since the very beginning.

we are able to monitor our preventive maintenance, just not the user experience we want.

Pros

It has a lot of features, but wish it was more modular so you didn't have to remove / not use the ones that you didn't want.

Cons

Speed, clunky interface, the AD integration is not a sync as described it is an import. Customization of forms is very clunky. The software was a much different experience than what we saw in demos and in our training session. When contacting customer support about speed and AD issues, we were basically told that that's how the software is. For the past several months we have been waiting for the beta of the new version that we have been told multiple different dates of release, all being months later than the date we heard last.

Response from FaciliWorks of CyberMetrics Corporation

Replied May 2018

Dylan, Thank you for sharing your experience with our product. We care about your opinion and we will always do our best to insure your issues are resolved. There are a lot of capabilities in this version and that can be overwhelming. You mentioned having a different experience in training, and I know you were using our latest version in that course. Perhaps there is something we can do to help you with the performance in your environment. I will have someone from our support team contact you so that we can look into this for you and verify our latest version has been installed.

May 2018

Dave from ACCI

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great web base asset management system that is "scale-able".

A system that helps me run the business.

Pros

I really enjoy the web base system. I don't have to worry about maintaining the software on our servers. Customer support is always there.

Cons

No real negative, but it is best to use the and understand the system strengths. Do't try to customize. Its easier just modify internal systems to match what the system can do.

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied July 2018

Thank you for posting such a great FaciliWorks review, Dave! We truly value your input and if you ever need assistance, please contact us. 1-800-776-3090

May 2018

Timothy from Lincoln Manufacturing USA, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Very easy to input assets and inventory

Pros

The ability to input your inventory and tie it to specific assets also to schedule pm to when they need to be done

Cons

Haven't really found any have only had the program for a few short months I'm sure there will be some some where

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied July 2018

Hi, Timothy. We're so happy to know that FaciliWorks is working well for you. If you ever need assistance, please don't hesitate to contact us. Thank you very much for the great review!

May 2018

Jeff from SEAPRO, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

FaciliWorks offers a lot of valuable features at a very reasonable cost. The support is excellent.

We manage all our assets and their readiness using FaciliWorks.

Pros

All the features needed to manage a companies maintenance are covered. The support and training staff are excellent.

Cons

The platform and interface is a bit dated and the custom report building needs to be simplified. A more intuitive process flow would help the novice user navigate the complex relationships between assests, preventative, corrective and recurring tasks.

Response from CyberMetrics Corporation of CyberMetrics Corporation

Replied July 2018

Thank you for taking the time to review FaciliWorks, Jeff, and for speaking highly of our support team. We truly value your feedback and we will continue to improve our products through user experiences. If you ever need assistance, please don't hesitate to contact us at 1-800-776-3090.