About FaciliWorks CMMS

FaciliWorks by CyberMetrics is an integrated hybrid computerized maintenance management solution (CMMS) and enterprise asset management (EAM) solution that helps businesses across various industry verticals to manage productivity, assets and operating costs, while also ensuring compliance to industry standards. The solution can either be deployed on-premise or hosted in the cloud.

With FaciliWorks, organizations can keep track of the various aspects of facilities management that include assets, personnel, equipment and more. It offers real-time dashboard analytics, which allows users to view up-to-date information related to their operations and assets. This full visibility into asset status, maintenance schedules, personnel and supply levels helps users mana...


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Supported Operating System(s):

Web browser (OS agnostic)

46 Reviews of FaciliWorks CMMS

Average User Ratings

Overall

3.63 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(13)

13

3 stars

(13)

13

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

August 2017

Jonathan from Corru-kraft

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Fantastic! Easy to use and create the PM's and work orders we need here.

PM's and WO's needed for co-workers. Records and ability to go back and see what was done during that PM or WO.

Pros

Easy to use. Creates PM's and work orders which can be printed out daily and all at one time. Has an inventory to log in parts and choose locations. Ability to add employees and select who will do what task for PM or work order. The program is excellent in PMs and work orders to track and keep records in the program or even from the printed copies.

Cons

I wish there was an easier way to better track inventory. That's about it. The way we have it setup makes it 100% useful for all PM or WO issues but not so much for inventory needs.

Response from FaciliWorks

Replied August 2017

Thank you for your feedback, Jonathan! Please give us a call any time regarding your inventory tracking needs. I'm sure we can help you find a solution for that. 1-800-776-3090

August 2017

Richard from OSA, Inc.

Company Size: 51-200 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

August 2017

Satisfying, ease of use, and great inventory compiler.

I have already expressed those feelings in the survey I just submitted.

Pros

Ability to write PO'S and tracking of those PO'S through every step of the process. Inventory control is reliable and the reports generated are a great help at the end of the year.

Cons

After six years of usage and several calls to customer support, I still do not have the ability to use the tax block on my PO form, and if I attempt to, the entire PO becomes locked and I have to discard it and start a new one. I cannot batch print work orders, but have to open and print each one individually...I inquired about that one too. I have to change the billing address on my PO'S each time I write one-(the street address and PO Box cannot both be saved). When I go to the PO listing page the dates are never posted with the PO#. When I begin to write a PO and I am ready to go to the line items tab, I don't have to be told by a little box, to go to the line items tab and list my items...an ill contrived, time consuming step in the program which needs to be removed.

Response from FaciliWorks

Replied April 2018

Thank you for your FaciliWorks review, Richard. Your feedback is critical to ensuring future versions will meet the needs of our clients. I have created a case for you in our development system to alert our development team about those specific issues and allow us to address them in future builds.

August 2017

Keith from Revlis Corp

Company Size: 11-50 employees

Industry: Plastics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

August 2017

Faciliworks has helped me keep track of the task I need to keep the shop running.

A more professional way to show how the maintenace is keeping up with PMs and Projects.

Pros

the software is very adaptible. It was easy to set up. I could easily add or subtract information and scheduling PMs was easy. Work orders help keep track of exspenses and record date and

Cons

It would be helpful if there was some videos of the best way to start entering information into the program. It would be nice to have some reports to see an overall look at how well the maintenance program is working. For some reason the month of september does not keep record of cost.

Response from FaciliWorks

Replied April 2018

Thank you for your FaciliWorks review, Keith. Please tell me about your experience with our support team - we have made some changes recently and would like to ensure our efforts are providing the best level of support for you moving forward. Your product feedback is invaluable to our efforts and will help us make improvements to our upcoming versions.

August 2017

Clifford from Auer Precision

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

August 2017

Disappointed with the program.

Pros

The wide range of format for the business. The ability to speak to someone in English when you need support.

Cons

The program is very unstable most of the time. You are able to sign PM's without them being complete. Unable to get the inventory portion issues corrected by the support system in a timely manner. The log in feature does not put the curser in your name box. We had a Rep. come out for some hands on training when we first started using the program. He saw a lot of issues that we were having with the program and had no answers or solutions for us. We were told that he would report them and have someone get back to us. This never happened. We have had a pop-up that cannot be removed in the inventory portion for almost two months now. This issue has not been resolved in a timely manner. The log out tab was removed in the last update and you were to log out just by clicking on the red X at the top of the page. This only works about 15% of the time. And it shows you as being logged in twice if you re-sign into the program.

Response from FaciliWorks

Replied August 2017

Thank you for your FaciliWorks review, Clifford. We truly value your input. Please reply to this response so that I can get your concerns over to our Support manager and your cases escalated. Thank you.

May 2018

Jeff from SEAPRO, Inc.

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

FaciliWorks offers a lot of valuable features at a very reasonable cost. The support is excellent.

We manage all our assets and their readiness using FaciliWorks.

Pros

All the features needed to manage a companies maintenance are covered. The support and training staff are excellent.

Cons

The platform and interface is a bit dated and the custom report building needs to be simplified. A more intuitive process flow would help the novice user navigate the complex relationships between assests, preventative, corrective and recurring tasks.

Response from CyberMetrics Corporation

Replied July 2018

Thank you for taking the time to review FaciliWorks, Jeff, and for speaking highly of our support team. We truly value your feedback and we will continue to improve our products through user experiences. If you ever need assistance, please don't hesitate to contact us at 1-800-776-3090.