I have worked both sides of IT and Sales, and I can say that Fieldgroove is one of the best software products that I have used. They have bridged the gap of our workflow and IT quite well and are decently responsive in listening and communicating future updates. I would recommend this software as a cost-effective solution and one-stop-shop for a salespersons daily needs in this field.

Ease of Use - Tasking takes the guesswork out of tracking follow ups - With the exception of email, it is a one stop shop for all of my daily work.

Customer service is responsive but rarely fixes issues, with the exception of iteration releases.

Our experience with FieldGroove has been a very positive one. [SENSITIVE CONTENT] have been so helpful, have scheduled training sessions with us to get us started, and have provided ongoing support as we use the software over the past year. They listen to our issues, and have even made a few changes as a result. This impresses us. We recently started the process to add the credit card processing to our invoices. Looking forward to this being added.

We like the scheduling a lot. We also appreciate that we can make the invoices and email them. We no longer have to worry about who has not paid. We can easily see our leads, jobs, and open invoices.

I still cannot figure out how to add or delete the trucks. Some things are hidden and you just have to know how to do it. I also dislike that the Calendar has times associated with it. I put all the jobs at the top so the crew can see it on their phones. If I assign a time to a job, the crew will miss it.

It is continually evolving and I look forward to more upgrades

Ease of manipulation of data, ability to limit functionality between users

The lack of job audit ability. You are not able to track changes made by different individuals. Notes can be deleted with no history which allows for potential issues.

I’ve been very pleased with the program so far. It is a huge step forward for our company from the all paper copy system that we came from. Integrating over from paper copies was a huge challenge but has overall been worth it.

Digital records for all phases of jobs complete easily accessible. Good areas to make notes on customers, jobs, and work tickets. Customer service has been very helpful to streamline updates tailored to our companies needs.

Tablet and sell phone usage does not seem to be fully integrated yet Updates will occasionally cause bugs or data loss. There has been an ongoing glitch with functions on the actions tab on specific job accounting sections where it has to be closed and reopened every time.

Over all Field groove has been great to work with but I have found a few glitches Example- if I change the square footage of foam insulation the price does not change accordingly

Easy to use. Seems to be compatible with all of our products.

Only admin can put descriptions in, there are several times where we are working in different types of areas and it would be nice to be able to put our own work area in