Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance.

The CMMS helps manage work orders and physical assets, schedules and tracks maintenance, and keeps detailed records of asset performance and maintenance history. Other features include inventory tracking, parts and supplies management, an interactive calendar, printable QR codes for easy asset tagging, customizable reports, multi-site management, ERP integrations and more.

Fiix is a web-based solution, aiding in setup and automatic updates. All users also get access to the Fiix mobile app, which puts the CMMS into the hands of technicians in the field. The system is compatible with Mac and Windows operating systems, as well as any iOS or Android mobile device.

Open work orders
Open work orders

Open work orders

Add assets

Add assets

Add sites

Add sites

Calendar

Calendar

Technicians

Technicians

Dashboard

Dashboard

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



206 Reviews of Fiix

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 206 reviews

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YUJI from CJSOCIAS & ASOCIADOS

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

MY EXPERIENCE WORKING WITH THE FIIX

IN GENERAL THE FIIX IS A VERY GOOD TOOL FOR THE TYPE OF WORK THAT WE MAKE OUR COMPANY SELLS, INSTALLS, PREVENTIVE MAINTENANCE AND REPAIR AIR CONDITIONING EQUIPMENT WE ALSO SELL PARTS AND AIR CONDITIONING SPARE PARTS ALL LOGISTICS OF WORK CONTROL, OUR CLIENTS 'HISTORY, INVENTORY CONTROL OF OUR PARTS STORAGE, EQUIPMENT PURCHASING REQUIREMENTS, PARTS AND SPARE PARTS CAN BE PERFECTLY HANDLED WITH THE FIIX

Pros

IT IS A VERY VERSATILE PLATFORM THAT ALLOWS ME TO ORGANIZE AND GIVE FOLLOWING EFFECTIVELY TO EVERYTHING RELATED TO MY WORK

Cons

THE ONLY INCONVENIENCE I HAVE HAD IS ABOUT THE CREATION OF REPORTS

THERE IS NOT ENOUGH INFORMATION ABOUT HOW TO CREATE A REPORT. I REFER TO THE PROGRAMMING LANGUAGE

WHEN I AM CREATING A REPORT AND I MAKE A TEST I HAVE AN ERROR IN THE PROGRAMMING, THE SYSTEM ONLY INFORMS ME THAT THERE IS A MISTAKE BUT DOES NOT GIVE ME ANY TRACK OF WHAT IS THE ERROR THAT I HAVE COMMITTED

Review Source: Capterra

Tesha from Ennis-Flint

Number of employees:  1,001-5,000 employees

Ease-of-use

Customer support

Functionality

October 2018

Frequent FIIX user

Utilizing FIIX to maintain equipment calibration records and notify lab supervisors when equipment is due

Pros

Ability to import and export for Excel, ability to group by location

Cons

Custom fields cannot be edited once implemented

Review Source: Capterra

Yvon from Protenergy foods

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Fiix

Overall very satisfied

Pros

Ease of use and able to select several different screens form the same page, PO to WO to Receipt to Equipment etc...

Cons

A few minor quirks, more of nuisance than anything

Review Source: Capterra

THERESA from Eggsolutions - Vanderpols Inc

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Fiix Software

Since using Fiix we spend less time on the computer with work orders and parts and are able to spend more time on the floor addressing maintenance issues

Pros

the software is easy to use and people are quick to pick up on it

Cons

machine downtime (offline / online) could be easier to use

Review Source: Capterra

Wes from Strata Solar

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

Ease of use

Enjoyed it and it is easy to teach to new employees.

Pros

Enjoyed the flexibility and ease of use.

Cons

I wish the typing in, a fraction of the title ,on drop down would bring up the the required title better.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good Software for Parts Room

I like Fiix. It is a great program and I defiantly recommend it to others. Customer service is easy to deal with. I have never had an real issue with the program at all. Works very well.

Pros

I like the history it keeps. I can always look back, even if it is a ticket that has been closed.

Cons

Inventory sheets. I have them set up better to count, but it still not exactly what you need for a parts room.

Review Source: Capterra

Pamela from Sun City Summerlin Community Association

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Lots of features we don't use

Having a one-stop shop for all fitness equipment info, from purchasing to maintenance to disposal have been very beneficial. We are a relatively small fitness operation so therefore do not fully utilize the many features of FIIX.

Pros

I like the ability to have all of our equipment and information related to that equipment in one place.

Cons

The reporting feature is very cumbersome. Can quite get the custom reports I'd like.

Review Source: Capterra

Paul from Dixie Iron Works

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Fiix Is Awesome

Staying on top of all Work Orders coming in and Closed Work Orders. Also keeping up with Total Work Backlogs it's all on your Dashboard.

Pros

I like everything about Fiix, one of the most important things I like is how fast the Work Requests come in to the Dashboard and to your email.

Cons

There's nothing I didn't like about the software. Everything work amazing from open Work Orders to High Priority Work Orders.

Review Source: Capterra

Deluckys from Yalelo Limited

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Maintenace Mananger Diary

Awesome even though am still acquainting myself with the software

Pros

Its a working diary, scheduling, follow ups , reports and easy and traceable planning

Cons

how to learn full use of all features, like how to extract reports and edit scheduling and assets

Review Source: Capterra

Reg from Grays Harbor County Water District #2

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Product

We are a water utility. We have a lot of maintenance items covering a wide range of types of assets. The flexibility and detail of Fiix has allowed us to set up very effective maintenance programs.

Pros

The software is very flexible. We have been able to configure it to very closely meet our needs.

Cons

Documentation could be better. We have been discovering some very useful features almost by accident. The report writer, though very flexible, is not particularly user friendly.

Review Source: Capterra

Rich from Boy Scouts of America

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Reports

Fiix is a great work order processing tool. That is about where it ends for me. I need a report for equipment which states vehicle ID, current mileage, next trigger for maintenance based on miles or hours not dates. The information is in the system but you can't get it out in a report. They want to charge me to get this report. All of which is a basic function in any other maintenance program.

Pros

Information is in the system.

Cons

However getting it out is frustrating.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

FIIX ease of use

Overall experience has been great.

Pros

The software is easy to use, maintain and expand in as necessary. Preventive Maintenance schedules can be nested and allow for minimal work orders produced on overlapping PM.

Cons

the only con i have is the software hangs up and you have t reload the page. Work around has been to set the page to automatically reload every 10 minutes. Also work order request fields need to be made mandatory so a work order can not be submitted unless they are filled in. Make this feature selectable.

Review Source: Capterra

Steven from ALDI Inc

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Whats not to like?

I was using Maintenance Assistant for a couple years until the computer it was on crashed and the data was lost. When my department expanded we found that it had transitioned to Fiix and bought in much to our satisfaction. We have been able to utilize it for greater labor efficiency and cost accuracy. Very pleased with the support.

Pros

The ease of access on multiple devices makes it perfect for our BUSY department

Cons

Having to re log in after being unused for awhile, kinda small thing anyway.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

SOFTWARE FEATURES

Fiix is helping me to know the assets that we have, those that are due for service, it also helps when it come to stores replenishment knowing what is needed to be replaced, how many items are remaining. The other thing is tracking artisan performance, how the artisan performs is also captured by during when job cards are printed and distributed.

Pros

Fiix is the a practical and well organised software. There are so many features i like about fiix, but the most important feature that i like is how the software make the record of all the jobs that have to be done, create reports for the same jobs and provide the time frame to monitor efficiency.

Cons

One thing have observed, the software does not present the common known sections such as electrical, civil, mechanical, etc. So i find it some how time wasting to search for jobs that are specifically for electrical or mechanical

Review Source: Capterra

Rob from Gower Brewery

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Gower Brewery UK

Gives me better control over my outstanding work order and back logs.

Pros

Ease of use with assigning assets and work orders, building asset hierarchy and plants, integration between PC and mobile device.

Cons

Report builder and graphing. No ability to have a physical sign off of work completion on the mobile device.

Review Source: Capterra

Ron from Mid-Iowa Council, BSA

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Thoughts on Fiix

Helps us keep on top of maintenance better.

Pros

It allows us to schedule maintenance and receive timely reminders.

Cons

Creating reports is a very cumbersome task.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Easy to use

Pros

Very easy to use, can see all jobs i need to do quickly

Cons

Isnt very user friendly at first but once you get your head around it its OK

Review Source: Capterra

Paul from Amphenol-APC

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Fiix is leading us forward

We were using a side car program that was part of the financial system which was not user friendly at all.

Pros

I find that the best feature is the iPhone App. It allows my crew to easily respond to calls and have enough detail in their hands to get the repair done.

Cons

I worry about having the system in the cloud but in the 7 months we have been using Fiix, no problems!

Review Source: Capterra

Steve from D8-2Day

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Fiix CMMS

A very good solution for medium to larger companies and establishments. I used it for a FE College CMMS install and it is working without problems now 3 years later

Pros

The software is comprehensive for a mid value CMMS with a fully featured mobile application built in. The online training package is also very good.

Cons

The GUI can be a little confusing particularly for people unused to CMMS systems and the structure can be confusing if not implemented properly the first time

Review Source: Capterra

Lei from University of Utah

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Group cloud Fiix

Pros

Easy to use and maintenances for a group, with full function.

Cons

The price is not friendly for small group.

Review Source: Capterra

Displaying 1 - 20 of 206 reviews