

Fiix Software
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About Fiix
Fiix Pricing
Basic: $45 per user, per month. Professional: $75 per user, per month. Enterprise: Custom pricing.
Starting price:
$45.00 per month
Free trial:
Available
Free version:
Available
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Fiix User Reviews
OVERALL RATING
Showing 1 - 5 of 536 reviews

Michael
Verified reviewer
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
June 2021
Best Engineering system
Fiix MACMMS is very reliable and easy to use in our hotel especially our engineering department. Beforem they are using Excel to record all work order until work completed and it's very hard for us to trace the work order because of this manual system. But after deploying the FIIX, our job makes easier and the response time to attend to our guests' needs is now very fast.
Pros
The FIIX is a very useful system not only for Engineering department but for all department in our hotel because this system has an inventory system and purchasing module. very user friendly and easy to setup.
Cons
I wish we could also add/change a logo to our company logo under basic plan because it's not applicable to our existing plan.
Reasons for choosing Fiix
FIIX is the best MACMMS saas that i'd ever use. The price is not so expensive than other products but truly effective.
James
Verified reviewer
Company size: 501-1,000 employees
Industry: Industrial Automation
Time used: Less than 12 months
Review Source: Capterra
September 2020
Fiix Fixed our Maintenance Organization
Pros
Fiix is an incredible package for companies looking for a flexible CMMS. The Work Order System and it's flexibility to schedule tickets to Machines, Assets or Projects is very useful in our organization. We have a smaller maintenance department so we mix our activities with both in-house and contracted technicians. The Work Order system allows for us to assign an open ticket to a project that can then be tracked and closed after the vendor has completed the work.
Cons
When it comes to a downside to this software I haven't really found one yet. The customer service and flexibility has made it very easy to transition. If I had to point to one thing it would be that we could reuse some of our field names from the old database, but this was easily overcome by a great on-boarding. experience
Reasons for choosing Fiix
I have been in maintenance systems for nearly 25 years. I have been on the ground floor creating sytems(TMS), reworking systems for companies (Infor and Oracle), and installing new systems(Maximo). Fiix, offered my company a cloud based system that was very flexible, had a great scheduling system, adaptable database tables, excellent Work Order system, Templates for easy upload of older data, easy to understand graphical interface, and Superior Customer service, support and experience team. In short it is everything I would have wanted if I had created a new system from the ground up. Fiix has Fixed our maintenance needs and more.
Reasons for switching to Fiix
We made the switch because our home grown system became to cumbersome for tracking what needed to be done. It was very dependent on the maintenance department knowing the schedule because the was no scheduling feature. Managing the activities that were aging was lost to upper management and breakdowns became our bottleneck.
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 2 years
Review Source: Capterra
May 2022
Great for IT Asset Management and Upkeep
Pros
I love the search feature. There's been several times, since we manage a large number of assets, I have able to pinpoint exactly where it is, user detail, and device specifics. Also, importing and exporting data is convenient. The mobile access is also nice to have when across campus and away from my computer.
Cons
I don't have many complaints about Fiix. The customer service has been top notch for me; however, some of my colleagues have reported some not so great interactions with Fiix customer service reps.

Response from Rockwell Automation
We appreciate you taking the time to leave us a review. We're so glad to hear you've been enjoying using Fiix in your facility and that your finding the search feature helpful. Thank you for telling us about your experience.
Replied May 2022
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
September 2020
Good value for the pricing.
Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions.
Pros
Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.
Cons
Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.
Reasons for choosing Fiix
Cost and functionality.
Ryan
Company size: 11-50 employees
Industry: Construction
Time used: Less than 6 months
Review Source: Capterra
September 2020
This will carry us through scaling up
I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department.
Pros
I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.
Cons
There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.
Reasons for choosing Fiix
We chose Fiix because we'd been using Excel for most everything, but there's no real mobile friendly option that can handle everything involved in a Preventative Maintenance operation, especially pictures. That's one of the greatest benefits, plus the integration of work orders with the inventory system. So incredible compared to having to sort through photos, use converters to scale down the file size, and dig through spreadsheets for the correct filter sizes for a given unit. So much is streamlined with Fiix, and as long as your technicians can be shown how much it will relieve common, in-field headaches, it can be an incredible efficiency boost for your operation.
Reasons for switching to Fiix
Excel is great for certain things, but it's terrible for any kind of maintenance reporting, especially if photos are involved. Our daily reports were individual sheets within a single Excel workbook for each month that also included a Monthly report sheet. Between the days and the photos included, our workbooks were becoming hundreds of megabytes. We had to start breaking it down into each day as a separate workbook, plus using an image converter to scale down the file size (which greatly reduced the image quality to, basically, a thumbnail). It was sufficient enough to allow us time to find and implement Fiix.