All FleetLocate Reviews
1-23 of 23 Reviews
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Michael
Wholesale, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Very satisfied
Easy to use.
PROSEase of use, Phone app works very similar to the desk top version. Reasonable and quick return of investment.
CONSI would like to see the weather as an overlay. Currently I have to run another program and switch back and forth to see related weather.
Reason for choosing FleetLocate
Price and features in the app.
Reasons for switching to FleetLocate
Previous product had terrible customer service, it took days to get a return call. Hardware was inadequate and of poor design. Pinging intervals were too long and not adjustable.
Candace
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Last Fleet Tracking system you will ever buy.
I have to say I have yet to have a negative experience. Our company maybe small but we are treated as if we where the biggest company around. Sprint and Fleetlocate have always gone above and beyond to take care of any issues we have ever had.
PROSI like the 15 second tracking. Its a big help when we have a driver lost or a customer calls in wanting an ETA. The other benefit is we can route them if the traffic is backed up. I like we can send them messages through the tablets to receive their next job. I am a big fan of the HOS. The tablet are user friendly and the drivers picked up using the program with minimal training. I also am a big fan of the alerts. I have used those as training to improve safety and the driving habits of our drivers.
CONSI am not fond of some of the report formats. I wish they were a little more user friendly, some of them don't make since or isn't what I am needing . The only other Con I have is with the PTO On/Off. I don't think it was ever set up correctly. But other than that I love the program.
Reason for choosing FleetLocate
I would have to say the main reason was the ease of use of the software. And the great customer service that we get from our sales representatives the Solutions Engineer. Their service alone speaks volumes of why I will not go to another company for our tracking solutions.
Reasons for switching to FleetLocate
I would chalk it up to poor customer service and promises not kept.
David
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2019
Quality for your dollar
With the use of FleetLocate program we are able to track our equipment more effectively and cost efficiently. It is a fuel saver if we see drivers speeding or taking out of route miles to a specific destination. Overall a savings in our overhead and can only hope that they upgrade the software to include better service, then what we are having now. Customer Service is fast to assist and respond to our needs as a company.
PROSThe best part of this software is the Asset tracking on a 3 second update. This feature gives our dispatchers the ability to literally direct lost drivers to their destination block by block. Another great feature is traffic on major highways and roads. This helps our drivers take alternate routes to prevent any kind of delay of our shipment.
CONSThe Tractor vs Trailer tracking is in two different windows. In order to identify the trailer that any driver may have, we have to leave one screen and go to another that tracks just trailers. It is also only updated every 15 minutes vs 3 seconds on the tractors.
JERMAN
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Need more features
I use Fleet Locate for every day use for our Driver. We use them to locate our trucks and track drivers hours of services
PROSSoftware is pretty much simple to use once you get the hang of it.
CONSOn the GPS side, is NOT 100% accurate on location. There accuracy is about 90%
Reason for choosing FleetLocate
Pricing and a bit easier software to use.
Julian
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
CSL Services INC uses Fleetlocate
Csl Services has incorporated this software into our daily business practices. It is a valuable tool that assists us in delivering a quality product to our customers.
PROSIn the years that we have been utilizing this software, we have continued to find more ways to where it benefits us in our day to day operation. We purchased it originally just to know where our vehicle assets were at all times. We now use it to help our analyst assist our techs in locating sites; we use it to investigate accidents; We use it at times to route our drivers; we use it as part of our driver safety program; and we use it to help track our techs productivity and efficiency.
CONSOur company could have learned the additional benefits earlier had we scheduled an official training for all who use it, at the time of purchase.
Reason for choosing FleetLocate
This product was recommending by one of our clients at the time we were shopping arounf for this service.
Justin
Translation and Localization, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Point and Click
My overall experience with Spireon is a 10 the base customer service team is amazing and very easy to talk to. My coworkers and myself don't feel like we are being talked down to when we call in to ask questions. Everyone tries to make sure issues are solved in a one call resolution.
PROSI like that everything is open and easy to find. This is the first website that anyone can look and figure out. It truly doesn't need a bunch of explaining or training. The ease to change information on alerts and reports is perfect and so helpful.
CONSI think they could add in more notation areas to the maintenance so more notes could be added. Having a better system to send information to drivers would be so helpful to our dispatching team. An app like their shift app but just for driver dispatch would be amazing.
Jeremy
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Very functional, does a great job
The service works for what we need. Technicians use it to help track their time/locations in the field and my managers use it to help verify the same.
PROSCustomizable, i can allow specific access to the individuals i want to have it
CONSToo many inaccuracies with the speed alerts, (wrong speed for road actually traveled) positioning seems to jump around occasionally or drops out altogether. Real time tracking is very sporadic - why can i track my kid's phone with a free app constantly while i only get updates every few minutes for a service i pay for specifically for that use?
Lorri
Construction, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Great Product
We're very happy with FleetLocate and with their customer service. I've only had to all them twice (and not because of a problem we were experiencing with the software or equipment), but both times the representative was very friendly and efficient.
PROSEasy to customize Lots of different reports to choose from Excellent price
CONSI don't know if this is a problem with software, but there are times when FleetLocate can't tell me exactly where our trucks are. It will only give the street name and city or just the city.
Reason for choosing FleetLocate
I chose FleetLocate because it works with our Sprint mobile network, and we are really pleased with both.
Eric
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Fleet Locate
I've found that it is an invaluable tool to our operation for managing trailer pools to seeing if trailers are empty or loaded.
PROSfunctionality, location set up via geofencing, reporting
CONSgeneral speed sit operates is a tad slow
Billie
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Great Tracking Tool
Overall seems to be ok
PROSI like that I can see where my technicians are at any time of the day.
CONSIt goes down to often for my liking. Something happens and we stop getting alerts. Sometimes vehicles stop tracking.
Reason for choosing FleetLocate
I didn't look into other options at the time
Elena
Commercial Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2019
Spireon has been very beneficial
Keeping track of your fleet has never been easier! We get real time alerts of where each of our vehicles is located and it also helps a lot when customers are deputing whether or not we have been at site on a certain date.
CONSThe only downfall that I could think of is the fact that it keeps data only for the last 6 months. It has occurred a couple of times when I've needed to research something further back in time and had to call customer service, and they charge you a sizable fee to go back.
Matt
Transportation/Trucking/Railroad, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy set up & reduces costs
We have reduced off route driving in our company vehicles.
PROSThe portal is extremely easy to use and set up vehicles, geofences and run mileage reports.
CONSI don't have any. Scheduled repeating reports would be great!
Reason for choosing FleetLocate
Cost
Reasons for switching to FleetLocate
Cost & ease of installation
Damon
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Fleet Manager
Communication to customers, directing drivers to locations, monitoring driving habits and streamlining drive time has been a great benefit by using fleetlocate.
PROSI like that I'm able to track and assist drivers of the fleet to better our service.
CONSLag time can be off but it's not too big of a problem.
teri
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2019
sperion
we had a great relationship with the fleet locate team.
PROSthe map was easily readable to follow my drivers when I needed to.
CONSthat I could not find a unit on the map and be able to find a shop to do a repair on the same map.
Reason for choosing FleetLocate
my bosses did the switch
Reasons for switching to FleetLocate
my bosses did it.
Juan
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
FLEET AND SPRINT
MY FLEET OF VANS ARE ALWAYS IN TUNE, I KNOW WHEN AND WHERE THEY ARE.
PROSSIMPLE TO USE AND VERY CONVENIENT, LOTS OF DIFFERENT AMENITIES.
CONSTO LEARN YOU MUST CALL FOR SUPPORT, BUT ONCE YOU DO CALL , IT'S SIMPLE
Sandra
Logistics and Supply Chain, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great Fleet Tracking
The ease of installation and the cost made me give great ratings. I highly recommend.
PROSThe software is very user friendly. The price was in my budget.
CONSThere is nothing that I don’t like about the software.
Reason for choosing FleetLocate
I was referred by a fellow business owner. My drivers we able to remove the device and it was suggested to use FleetLocate.
Reasons for switching to FleetLocate
Cost
Mark
Retail, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
GPS Tracking
Overall, the experience has been good. I noticed that one street Google maps has the wrong speed limit, as a consequence, I receive too many notifications on my driver speeding. I wish there was a way in the program to make that correction.
PROSI like ease of use. It seem to be very intuitive. Without anyone helping me, I am able how to figure most things out.
CONSI don't like some of the reports. I was a little confused and I had to call tech support to set up the reports.
Reason for choosing FleetLocate
I thought is was the best product for the price. Also I liked that could quit at anytime if I was not happy.
Eddy
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2018
Did not have a pleasent experience.
It had many functions good for the company. Helped keep track of the trucks in route and in plant. It did help the business.
CONSReally bad customer service. Could never get in touch with them. It is not user friendly. Had a tough time learning how to use it.
Baltazar
Used free trial
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed December 2016
Does not go Eye to Eye with competition
I have used other systems that are much more user-friendly and structured than Fleetlocate, too many steps have to be taken to create reports, no geo-fence history available, it is a very generic system and is not up to par to other Fleet management systems out there.
PROSNot Much about it.
CONSNo system out there is user-friendly but this system is really confusing when creating your reports, or when adding notifications.
Kelley
Construction, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Best decision I have made for my company !
It was easy to use and at a great price. The customer support was and is outstanding. This is just what my company needed and we couldnt be happier
PROSits intuitive!
Justin
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed June 2015
Great product! I can see all of my trucks and dispatch in minutes.
This software has changed my life. It has saved me time and money within the first couple of months using it. It is so easy to find my vehicles, their dashboards are simple and I know if my guys are out doing side jobs without telling me. I would recommend this to anyone who is managing a small or large fleet of trucks.
Vendor Response
Thank you for the review. Saving time and money for customers is our ultimate goal!
Replied October 2015
John
Used free trial
OVERALL RATING:
1
EASE OF USE
2
CUSTOMER SUPPORT
1
Reviewed April 2016
Poor quality, poor service
I was very disappointed with my purchase. Worse yet, they try to lock you into long term contract. Any other system is better than this one.
Randy
Banking, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy to Use
The company is great to work with.
PROSThe ease of use and the ability to track my assets
CONSI haven't found any yet, but I am not a complex user.