Freshservice

Add to compare

Ratings & Reviews

Overall Rating

4.54 / 5 (368)

4.65 / 5 (62)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 4, 2020

April 9, 2020

Pros/Cons

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

  • Pros

  • The fact that it was available for free to try out was what made me chose this option. I love that the 1st 100 gauges is free and then the charges are very competitive.

  • Web based, access on any device. makes it easier for audits

  • Cons

  • Had some trouble with the importing at first until I found the correct order the import into Gagelist and have it match the old system log.

  • Initially, there were some features that needed to be added to work efficiently, but as time has progressed, those features were added, and work well.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots