Freshservice

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Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.54 / 5 (368)

4.48 / 5 (284)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 4, 2020

June 15, 2020

Pros/Cons

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

  • Pros

  • It was extremely easy to implement and hit the ground running with minimal training. We love it!

  • I like the simplicity and ease of use. It takes no time at all to learn it, and it is easily adaptable. Customer service rocks!

  • Cons

  • The time it takes to have a new employee trained up to the administrator level can be tedious, however its worth it, to have another capable hands on deck makes the job a lot more efficient

  • There are a lot of functions and options that you need to narrow down and tweak before it starts to click, at least that's how it was for me.

Pricing

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

25 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Product Demo & Screenshots

Product Demo