Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

Use this program every day at work, frustrating every day.

Most issues I have had Ashcom has fixed. Other problems have been how we use it not the software.

Easy to use and a very helpful service support.

My experience with inventory has shown that any problems are usually with the user not with the software. Be consistent and through with how you enter information, this will pay off in the long run.

I love the ease of use, but there are a lot of functions that I would like to have. Attachments on the tools screen.

The receivers are for some odd size paper and are laid out in a way that wastes a lot of paper. Each time we print one we have to take extra steps so it will print in a usable/readable manner.

We absolutely love the software and customer support. The software has amazing features that really make doing my job easy.

I have had trouble with the software functioning properly from the start.

Is a great tool to manage your inventory once you get your training it will be more easy use.

Hands down purchasing Maintimizer has been one of the best decisions we have made in software over the last 10 years. The ASHCOM support staff  are great to work with.

Purchase orders are also laid out poorly and waste paper, why print one page when you can print three, right. Does Ashcom own stock in a paper company.

Our experience with the software has been fantastic, a lot of that was because of the training we received and the support we got from MaintiMizer during the start up and in the first month of use.

It can give you a lot of information and do many things. You do get a lot here and the reports generated have gotten much better.

Since we stopped doing work orders except for PMs. There are some things that it's won't do but maybe on the next version or update they may be included but nothing major.

We had the trainer come on site for several days and he worked with all of the users to get them comfortable with the software. This resulted in acceptance by everyone.

This software does what most people require from a CMMS system at a reasonable price. Service and communication from Ashcom are excellent.

It is so complex that someone evaluating it would have trouble unless there was someone who was familiar with it already.

Overall experience is good, worth the money paid for it.

It's nice you can put your equipment in and set up a schedule to automatically generate PM paperwork. I like that you can save SOPs to use for similar equipment.

Very usable for our needs at an affordable price. I like that we can use just the PM portion without having to populate the rest of the system.

New queries are difficult to handle but they can be defined by the user.

It's very easy to track how much time/money is spent on an asset to complete cost benefit analysis and figure out what we should fix and what we should replace.

Many useful features but $$ for training will be necessary.

If a person leaves the organization you are stuck with their records permanently. The same thing applies to machinery.

No con about this management and maintenance software.

Ability to maintain a history, run reports, create inventory parts lists and locations, create a good Preventive Maintenance program.

Having to click through 8 different pages to navigate a PM or a WO doesn't really make much sense as there are a lot of systems where this is contained on one page. Very difficult to navigate through.

It can be difficult to find some of the fields when you need to add something. There are issues with picking dates from the calendar.

It has been good, very helpful when I call and need help, training has been great.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Web browser (OS agnostic)

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

MAINTIMIZER from Ashcom Technologies is a computerized maintenance management system (CMMS) with integrated enterprise asset management (EAM) solution capabilities. 

MaintiMizer Web offers six modules for managing maintenance activities, each of which can be opened in the dashboards to keep important information centralized. MaintiMizer solutions include the complete set of modules to manage work orders, track inventory, vendor and purchase orders, preventive maintenance, and timecards. The solution seamlessly integrates with popular ERP systems like PeopleSoft, JD Edwards, SAP and Primax.


MaintiMizer is a scalable solution that can be customized to serve various industry verticals including manufacturing, food & beverage, automotive, construction and engineering.



Purchase Order Management

Work Order Creation

Equipment Management

Task Scheduling

Space Management

Key & Lock Management

Customer Database

Recurring Appointments

Job Management

Facility Management

Technician Management

Fixed Asset Management

Inventory Tracking

Vendor Management

Labor Cost Reporting

Preventive Maintenance

Service History

For Schools

Residential Properties

Inspection Management

Parts Management

Reminders

Work Order Management

Facility Scheduling

Inventory Control

Commercial Properties

Contact Database

Room Scheduling

Equipment Tracking

Our software pricing model is dependent on number of concurrent users. As well as training options, data integration and consulting services. We build a quote based on your needs. 

Freshservice vs MaintiMizer

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