Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

The transition to new format has caused some slowdowns and lost transactions.

There was no good way to make it workflow and the process was terrible. The software wasn’t meant for our industry and we were never told that until spending thousands of dollars.

Tofino continues to build on the great foundation that they have created. I have been able to submit multiple features request with little effort via the easy to use request process.

Ease of use, the reporting functions. Relation to the developers.

Also a way to see what items were on the job. Tofino has great resources to develop customization s.

I think that the overall experience is good, but there are some issues that need to be resolved both by Tofino and from a user point of view.

Having dealt with almost a dozen software companies in our search, it was highly disappointing to be lied to and then denied a refund.

The software is very adaptable to our specific needs and was easy to implement due to the quick time it took to train our employees.

Sometimes to many options on how people can do things some people get confused when they change there settings and loose ability to track or see data.

An inexpensive and efficient inventory management system for tracking and reordering software. Finally a system designed for and focused  on one important aspect of running a business.

The software has been developed to fit our needs.

Most of the problems that I have with the software have been operator errors: forget how to do something/a feature.

Easy to use, layout is easy to locate cells, reports are useful to me.

The sales people were great at telling you the product would work. They never understood our business.

Creating and assigning multiple templates for maintenance is difficult and time-consuming.

Overall good has been a few issues on the purchasing side.

Scanners do not perform as well as expected using wireless connection. Some glitches that need to be ironed out in TRMS mobile software.

I enter work orders daily, we have our inventory on here. Overall I like it very much.

The staff is very responsive and very knowledgeable about the software and support equipment. This software has been very enjoyable and does a great job.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Web browser (OS agnostic)

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

Tofino is a cloud-based solution that helps businesses with asset maintenance, work order management, inventory management and e-procurement. By integrating all features in one package, Tofino simplifies work processes for maintenance and storeroom staff while ensuring corporate procedures are followed.  Easy-to-learn, new users are typically productive after less than 30 minutes of training. 

Tofino’s inventory management module provides a comprehensive picture of the organization’s overall inventory levels and usage, with real-time inventory tracking, reporting, and replenishment. Users can get real-time point-of-use access to critical information from any web-enabled device. Additional inventory management features include multi-supplier support, order confirmation, barcode printing, and vending integration. 

The platform’s asset management module enables users to track assets in real time, and keep all asset-related documentation organized in one place. Users can create custom asset categories, and upload images to the digital asset library directly from a mobile device. Features include maintenance scheduling, calibration and tolerance, customizable forms, and a dashboard with up-to-the-minute summaries. The maintenance management module allows users to quickly schedule preventative maintenance and corrective work, as well as track word order status, warranty, labor costs, and compliance.

Integrated CMMS allows users to create work requests, assign and manage jobs while having visibility to available/required job materials.  Fully customizable forms allows supervisors to create checklists and compliance forms to ensure all maintenance tasks are completed to spec. If a technician notices an additional repair or part is required while at the job, they can use Tofino to check availability and location from that part. If not in stock, they can make the spot-buy right from the same app, while following corporate purchasing rules. 

Tofino’s smart procurement module helps improve purchasing decisions of direct and indirect material. Organizations can search, find, and order from multiple reference databases and get instant access to catalogs from a variety of suppliers and OEM providers. Users can generate requisitions, purchase orders, and RFQs, and set up email notifications. Other features include pricing by supplier, point-of-use requisitions, and one-click ordering.


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