--- title: "FRONTSTEPS Software Reviews, Demo & Pricing - 2026" description: "Review of FRONTSTEPS Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/cmms/frontsteps-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Association Management Software](https://www.softwareadvice.com/nonprofit/association-management-comparison/) / FRONTSTEPS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/cmms/frontsteps-profile/reviews/)[Alternatives](https://www.softwareadvice.com/cmms/frontsteps-profile/alternatives/) # FRONTSTEPS Review From $75/month 1 plan Wondering if FRONTSTEPS is right for your organization? Our Association Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview FRONTSTEPS 3.7 [(66)](https://www.softwareadvice.com/cmms/frontsteps-profile/reviews/) Pricing Starting at $75.00 per month ### About FRONTSTEPS The FRONTSTEPS Community mobile app serves as a powerful tool that establishes a bridge between community management teams and homeowners. The app's user-friendly interface and advanced features allow community managers to optimize their daily tasks, improve communication with homeowners, and reduce stress, ultimately boosting productivity. With the app's centralized location, community managers can swiftly respond to homeowners' requests, assign tasks to team members, track progress, and access crucial data. The app ensures seamless operations and efficiency, so that everything runs smoothly without a hitch. Homeowners can leverage the app's abundance of resources and information available at their fingertips. They can keep up with community news and announcements, pay bills, report issues, and communicate with management teams, all through their mobile device. The app's smart chatbot feature is also a convenient tool that provides instant answers to homeowners' inquiries, 24/7, without having to wait for office hours or speak with a live representative. Overall, the FRONTSTEPS Community mobile app is an essential technology for any community that seeks to upgrade their managem... ent processes and offer an exceptional experience to their homeowners and management teams. By adopting this technology, communities can reclaim their time, focus on more important tasks, and provide homeowners with efficient and convenient communication channels, leading to their satisfaction. Wondering if FRONTSTEPS is right for your organization? Our Association Management Software selection experts can help you in 15 minutes or less. ## FRONTSTEPS User Interface ## Popular FRONTSTEPS Alternatives Main Product FRONTSTEPS 3.7 [(66)](https://www.softwareadvice.com/cmms/frontsteps-profile/reviews/) Ratings Breakdown - 3.52Ease of use - 3.41Value for money - 3.56Customer support - 3.52Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [PayHOA](https://www.softwareadvice.com/product/61833-PayHOA/) 4.7 [(722)](https://www.softwareadvice.com/product/61833-PayHOA/reviews/) Ratings Breakdown - 4.64Ease of use - 4.74Value for money - 4.67Customer support - 4.60Functionality Pricing Starting at $54.00 per month Get Price Alternative Product [Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/) 4.5 [(2234)](https://www.softwareadvice.com/property/buildium-property-manager-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.37Value for money - 4.43Customer support - 4.27Functionality Pricing Starting at $62.00 per month Get Price Alternative Product [Easy HOA](https://www.softwareadvice.com/nonprofit/easy-hoa-profile/) 4.6 [(98)](https://www.softwareadvice.com/nonprofit/easy-hoa-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.78Value for money - 4.81Customer support - 4.46Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Condo Control](https://www.softwareadvice.com/property/condo-control-central-profile/) 4.7 [(245)](https://www.softwareadvice.com/property/condo-control-central-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.68Value for money - 4.70Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Enumerate](https://www.softwareadvice.com/property/enumerate-profile/) 3.8 [(129)](https://www.softwareadvice.com/property/enumerate-profile/reviews/) Ratings Breakdown - 3.87Ease of use - 3.44Value for money - 3.69Customer support - 3.70Functionality Pricing Available upon request Get Price ## FRONTSTEPS Pricing and Plans Starting price: $75.00 per month Free Trial Free Version Basic $75.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## FRONTSTEPS Features - Popular features found in Association Management Committee Management Communication Management Contact Database Dues Management Electronic Payments Email Marketing Event Scheduling Member Portal Newsletter Management Registration Management Website Management - More features of FRONTSTEPS Access Controls/Permissions Accounting Accounts Payable Accounts Receivable Activity Dashboard API Bank Reconciliation Billing & Invoicing Calendar Management Chapter Management Client Portal Contact Management Credit Card Processing Customer Database Customizable Branding Customizable Templates Document Management Document Storage Email Templates Event Management Expense Tracking File Management Financial Management Financial Reporting For Property Managers Fundraising Management General Ledger HOA Violation Enforcement Inspection Management Job Management Lead Management Listing Management Maintenance Management Maintenance Scheduling Member Communication Member Communities Member Database Member Directory Membership Management Mobile App Online Payments Owner Portal Payment Processing Portfolio Management Property Database Real-Time Notifications Recurring/Subscription Billing Reporting/Analytics Reporting & Statistics Residential Properties Scheduling Self Service Portal SMS Messaging Task Management Template Management Tenant Portal Tenant Tracking Third-Party Integrations Transaction History Work Order Creation Work Order Management ## FRONTSTEPS Integrations AvidXchange Integration rated undefined from -1 review ## FRONTSTEPS User Reviews ## FRONTSTEPS customer ratings - Overall rating: 3.7/5 - Total reviews: 66 ### Rating distribution - 5 stars: 31 reviews (47%) - 4 stars: 12 reviews (18%) - 3 stars: 6 reviews (9%) - 2 stars: 5 reviews (8%) - 1 star: 12 reviews (18%) ### Secondary ratings - Ease of use: 3.5/5 - Value for money: 3.4/5 - Customer support: 3.6/5 - Functionality: 3.5/5 --- ### User-friendly - Overall rating: 5/5 - Reviewer: Edward A. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very satisfied with the support team especially to [sensitive content hidden]. I found the interface generally user-friendly, and features like the accounting processing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration of accounting, communication, and community management tools in one system makes it easier to streamline day-to-day operations. I also appreciate the user-friendly interface and how it empowers residents, board members, and managers to stay connected and informed. That kind of focus on transparency and efficiency is something I really value in a software platform. The support team are very supportive. #### Cons None so far for I understand that the platform is designed primarily for HOA management, and I’ve seen consistent improvements over time, which shows the company’s commitment to enhancing user experience. --- ### Great All-in-One Solution for HOA Management - Overall rating: 5/5 - Reviewer: Colby G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Despite the con I have shared, it truly is a great platform and has been a great solution for us. We are a small team and this was a big step for us that has enabled more efficiencies, increased revenue capture, and different revenue opportunities. These would not have been possible without their products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tightly integrated back-end software to the front-end owner platform is second to none. The ease of use of both Caliber and Frontsteps is critical to our managers being efficient in their daily tasks. It enables collaborative management between our managers and volunteer board members. They are always innovating and improving the software based on feedback we can provide to them. #### Cons Personally, having lead our migration to Frontsteps from a prior platform and being a power user, sometimes I feel like I am solving my own problems rather than getting adequate support from their dedicated support teams. Things don't always get resolved right, and sometimes it seems our critical issues are not viewed with the same importance. #### Reasons for switching to FRONTSTEPS The efficiencies and cloud based architecture was crucial for us in the decision to switch to Frontsteps. #### Vendor response Thanks so much for your review, Colby! We appreciate you taking the time to endorse us! Replied May 2024 --- ### Latest Update - Overall rating: 5/5 - Reviewer: TONEY D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall Frontsteps appears to be be an excellent program. Wonder if too many revisions updates are necessary or wait and update several at one time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was excellent. Listened well to my concern and responded with positive action she was going to perform. #### Cons Seems with updates some irregularities occur. Questioning if the updates are being tested off line prior to implementing to verify all interface applications are not impacted as details usually have to be reset on user end. Mostly minor however once in a while a major knocks our socks off. Thank you. --- ### Incapable of execution - run, don't walk away - Overall rating: 1/5 - Reviewer: Adam C. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Horrible. Utterly useless software. Not seen a single capability listed on their website work in practice. Seems like it's all smoke and mirrors. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Their website looks great - but it's mostly smoke and mirrors. The capabilities they market sound great and would fill a real market need - if they were real. Spoiler alert - they aren't! #### Cons Their services appear to great - AI enabled workflows, resident support line, electronic payments, etc. but we've seen absolutely none of it in practice. Customer support for HOAs is non-existent. Basically have to contact their executives from the website to get any useful response. Average response time for anything - including a password reset is 3 weeks. Yes, 3 weeks. There is no customer support phone number for an HOA to call and get technical support. --- ### Less than positive experience - Overall rating: 4/5 - Reviewer: Tonya M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with FrontSteps/Caliber has been less that positive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The integrated software which allows Compliance data and Architectural data to integrate with accounting. #### Cons The issues that I have found that can never be addressed properly from an accounting standpoint. There is no one there knowledgeable in accounting who can understand the issues #### Reasons for switching to FRONTSTEPS Functionality of previous product was not good --- ### Frontsteps Suite of Products - Overall rating: 5/5 - Reviewer: Stephanie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Frontsteps is very user friendly and easy to roll out to a wide range of individuals. #### Cons We really don’t have complaints as Frontsteps works to quickly find a fix or upgrade when issues arrive. #### Reasons for switching to FRONTSTEPS Needed a more well rounded encompassing property management package. --- ### Easy to use! - Overall rating: 5/5 - Reviewer: Angela Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Homeowner payments and notifications are definitely the best part of this site, and of course, the ability to communicate with members inside of this portal instead of a separate email process is quite nice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The set up of the site was really easy. I can be technologically challenged, and since this is not my primary job or service that we provide to our clients, it is nice to be able to set it up without too much assistance! The daily notifications and ease of operation is also quite nice. #### Cons There is always room for improvement.... It would be nice to have a "general information" page available on the main screen, as opposed to only recent bulletins that have gone out. It would make it easier for members to be able to find important information without having to search for it. #### Reasons for switching to FRONTSTEPS AtHomeNet was 'supposed' to be going away... so we were a bit forced into the decision at the time. AtHomeNet utilizes a friendlier on screen experience for the members, with the artwork and overall beauty of the site, however Frontsteps offers more options, which eased the pain of transition. #### Vendor response Hi Angela, thank you for the positive feedback. I'll pass along your notes to our product team. Replied September 2020 --- ### Review - Overall rating: 5/5 - Reviewer: Thomas E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The learning curve has been long but that is probably more todo with the size of our company and needing to know everything, not just the AP or AR or ARC, etc. portion. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Filled an AIO solution instead of multiple vendor options. #### Cons There are constraints that do not allow the end user flexibility in undoing or removing an entry or repairing a mistake. #### Reasons for choosing FRONTSTEPS Seemed like the best fit for our needs. #### Reasons for switching to FRONTSTEPS Looking for a solution beyond just accounting software. #### Vendor response Thank you Thomas for you review, I'll pass your feedback to our team. Replied January 2021 --- ### Evolving dinosaur says"Thanks for the technical help!" - Overall rating: 5/5 - Reviewer: Becky W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Problem solved so all went great! The technician on the phone was able to walk me through the steps needed with ease and that is not an easy task to do for someone that has limited computer knowledge. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Speed of resolution once I spoke with the representative #### Cons Time from report to actually resolving the issue --- ### Oversold with no support - Overall rating: 1/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Communication is extremely poor, i find myself every week sending emails with no response, i mean NO response. But Friday and Monday i get sales pitch calls to add items so they can make money off my site. How about you make them work first...that guys response. Oh, that is another department. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There is a central location to work from, however it just really isn't that important when site functionality isn't there. Unfortunate with 10 sites and none running as they should i have no real idea what the finished product entails. I'm not confident in 3 months it will be much better unless i pay an outside source to do it. I guess i don't have any real Pros and that is disappointing to me. #### Cons No where near as promised, nearly everything is a do it yourself. The sales pitch - you will receive the site, we will convert information from the old and have more ability to do more things. Ummm. no... The main site is so bad i'm using my old which is an embarrassment, but it works. The other 9 sites, 4 of which are 100% not working, the other 5 are nothing like the old sites in ability to add and remove things. The site are much harder to use and find myself in need of hiring someone to see if they can actually provide what i need. What irks me the most - signed a contract based upon a promise. You can drop info into the new site, but making that info accessible is a major problem. #### Vendor response Thank you for your feedback, my team has been in contact to resolve your issues and I believe we are in a better spot now. If not, please do not hesitate to reach back out to us. Replied January 2019 --- Showing 1 - 10 of 66 Reviews [See All Reviews](https://www.softwareadvice.com/cmms/frontsteps-profile/reviews/) ## FRONTSTEPS Popular Comparisons [PayHOA vs FRONTSTEPS](https://www.softwareadvice.com/compare/55502-frontsteps/vs/61833-PayHOA/)[Buildium vs FRONTSTEPS](https://www.softwareadvice.com/property/buildium-property-manager-profile/vs/frontsteps/)[AppFolio Property Manager vs FRONTSTEPS](https://www.softwareadvice.com/property/appfolio-property-manager-profile/vs/frontsteps/) [Compare All Alternatives](https://www.softwareadvice.com/cmms/frontsteps-profile/alternatives/) ## Other Top Recommended Association Management Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (620) Recently recommended **87** times [GrowthZone](https://www.softwareadvice.com/nonprofit/memberzone-profile/) **4.4** (292) Recently recommended **43** times [Glue Up](https://www.softwareadvice.com/crm/glue-up-profile/) **4.5** (197) Recently recommended **13** times [MemberClicks](https://www.softwareadvice.com/membership-management/memberclicks-profile/) **4.3** (469) Recently recommended **10** times Stuck Between Options? 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