--- title: "FRONTSTEPS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FRONTSTEPS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FRONTSTEPS is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/frontsteps-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Online Property Management Software](https://www.softwareadvice.com/property/web-based-property-management-software-comparison/) / [FRONTSTEPS](https://www.softwareadvice.com/cmms/frontsteps-profile/) / FRONTSTEPS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/frontsteps-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/frontsteps-profile/alternatives/) # FRONTSTEPS User Reviews ## Reviews summary - Overall rating: 3.7/5 - Total reviews: 66 ### Secondary ratings - Ease of use: 3.5/5 - Customer support: 3.6/5 - Value for money: 3.4/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 31 reviews (47%) - 4 stars: 12 reviews (18%) - 3 stars: 6 reviews (9%) - 2 stars: 5 reviews (8%) - 1 star: 12 reviews (18%) ### Most mentioned pros - The integration of accounting, communication, and community management tools in one system makes it easier to streamline day-to-day operations. - The capabilities they market sound great and would fill a real market need - if they were real. - Listened well to my concern and responded with positive action she was going to perform. ### Most mentioned cons - Utterly useless software. - Things don't always get resolved right, and sometimes it seems our critical issues are not viewed with the same importance. - I believe some of the processes are outdated. Could be more efficient. ## FRONTSTEPS customer reviews Showing reviews 1-25 of 66 (page 1). ### User-friendly - Overall rating: 5/5 - Reviewer: Edward A. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very satisfied with the support team especially to [sensitive content hidden]. I found the interface generally user-friendly, and features like the accounting processing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration of accounting, communication, and community management tools in one system makes it easier to streamline day-to-day operations. I also appreciate the user-friendly interface and how it empowers residents, board members, and managers to stay connected and informed. That kind of focus on transparency and efficiency is something I really value in a software platform. The support team are very supportive. #### Cons None so far for I understand that the platform is designed primarily for HOA management, and I’ve seen consistent improvements over time, which shows the company’s commitment to enhancing user experience. --- ### Great All-in-One Solution for HOA Management - Overall rating: 5/5 - Reviewer: Colby G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Despite the con I have shared, it truly is a great platform and has been a great solution for us. We are a small team and this was a big step for us that has enabled more efficiencies, increased revenue capture, and different revenue opportunities. These would not have been possible without their products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tightly integrated back-end software to the front-end owner platform is second to none. The ease of use of both Caliber and Frontsteps is critical to our managers being efficient in their daily tasks. It enables collaborative management between our managers and volunteer board members. They are always innovating and improving the software based on feedback we can provide to them. #### Cons Personally, having lead our migration to Frontsteps from a prior platform and being a power user, sometimes I feel like I am solving my own problems rather than getting adequate support from their dedicated support teams. Things don't always get resolved right, and sometimes it seems our critical issues are not viewed with the same importance. #### Reasons for switching to FRONTSTEPS The efficiencies and cloud based architecture was crucial for us in the decision to switch to Frontsteps. #### Vendor response Thanks so much for your review, Colby! We appreciate you taking the time to endorse us! Replied May 2024 --- ### Latest Update - Overall rating: 5/5 - Reviewer: TONEY D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall Frontsteps appears to be be an excellent program. Wonder if too many revisions updates are necessary or wait and update several at one time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was excellent. Listened well to my concern and responded with positive action she was going to perform. #### Cons Seems with updates some irregularities occur. Questioning if the updates are being tested off line prior to implementing to verify all interface applications are not impacted as details usually have to be reset on user end. Mostly minor however once in a while a major knocks our socks off. Thank you. --- ### Incapable of execution - run, don't walk away - Overall rating: 1/5 - Reviewer: Adam C. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Horrible. Utterly useless software. Not seen a single capability listed on their website work in practice. Seems like it's all smoke and mirrors. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Their website looks great - but it's mostly smoke and mirrors. The capabilities they market sound great and would fill a real market need - if they were real. Spoiler alert - they aren't! #### Cons Their services appear to great - AI enabled workflows, resident support line, electronic payments, etc. but we've seen absolutely none of it in practice. Customer support for HOAs is non-existent. Basically have to contact their executives from the website to get any useful response. Average response time for anything - including a password reset is 3 weeks. Yes, 3 weeks. There is no customer support phone number for an HOA to call and get technical support. --- ### Less than positive experience - Overall rating: 4/5 - Reviewer: Tonya M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with FrontSteps/Caliber has been less that positive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The integrated software which allows Compliance data and Architectural data to integrate with accounting. #### Cons The issues that I have found that can never be addressed properly from an accounting standpoint. There is no one there knowledgeable in accounting who can understand the issues #### Reasons for switching to FRONTSTEPS Functionality of previous product was not good --- ### Frontsteps Suite of Products - Overall rating: 5/5 - Reviewer: Stephanie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Frontsteps is very user friendly and easy to roll out to a wide range of individuals. #### Cons We really don’t have complaints as Frontsteps works to quickly find a fix or upgrade when issues arrive. #### Reasons for switching to FRONTSTEPS Needed a more well rounded encompassing property management package. --- ### Easy to use! - Overall rating: 5/5 - Reviewer: Angela Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Homeowner payments and notifications are definitely the best part of this site, and of course, the ability to communicate with members inside of this portal instead of a separate email process is quite nice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The set up of the site was really easy. I can be technologically challenged, and since this is not my primary job or service that we provide to our clients, it is nice to be able to set it up without too much assistance! The daily notifications and ease of operation is also quite nice. #### Cons There is always room for improvement.... It would be nice to have a "general information" page available on the main screen, as opposed to only recent bulletins that have gone out. It would make it easier for members to be able to find important information without having to search for it. #### Reasons for switching to FRONTSTEPS AtHomeNet was 'supposed' to be going away... so we were a bit forced into the decision at the time. AtHomeNet utilizes a friendlier on screen experience for the members, with the artwork and overall beauty of the site, however Frontsteps offers more options, which eased the pain of transition. #### Vendor response Hi Angela, thank you for the positive feedback. I'll pass along your notes to our product team. Replied September 2020 --- ### Review - Overall rating: 5/5 - Reviewer: Thomas E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The learning curve has been long but that is probably more todo with the size of our company and needing to know everything, not just the AP or AR or ARC, etc. portion. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Filled an AIO solution instead of multiple vendor options. #### Cons There are constraints that do not allow the end user flexibility in undoing or removing an entry or repairing a mistake. #### Reasons for choosing FRONTSTEPS Seemed like the best fit for our needs. #### Reasons for switching to FRONTSTEPS Looking for a solution beyond just accounting software. #### Vendor response Thank you Thomas for you review, I'll pass your feedback to our team. Replied January 2021 --- ### Oversold with no support - Overall rating: 1/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Communication is extremely poor, i find myself every week sending emails with no response, i mean NO response. But Friday and Monday i get sales pitch calls to add items so they can make money off my site. How about you make them work first...that guys response. Oh, that is another department. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There is a central location to work from, however it just really isn't that important when site functionality isn't there. Unfortunate with 10 sites and none running as they should i have no real idea what the finished product entails. I'm not confident in 3 months it will be much better unless i pay an outside source to do it. I guess i don't have any real Pros and that is disappointing to me. #### Cons No where near as promised, nearly everything is a do it yourself. The sales pitch - you will receive the site, we will convert information from the old and have more ability to do more things. Ummm. no... The main site is so bad i'm using my old which is an embarrassment, but it works. The other 9 sites, 4 of which are 100% not working, the other 5 are nothing like the old sites in ability to add and remove things. The site are much harder to use and find myself in need of hiring someone to see if they can actually provide what i need. What irks me the most - signed a contract based upon a promise. You can drop info into the new site, but making that info accessible is a major problem. #### Vendor response Thank you for your feedback, my team has been in contact to resolve your issues and I believe we are in a better spot now. If not, please do not hesitate to reach back out to us. Replied January 2019 --- ### Dwelling Live; - Overall rating: 4/5 - Reviewer: Dan K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I pain to login as a resident/user... every time I have to scramble to find email and old password, and it looks like an old accounting software platform -- but it's functional for event conference room bookings. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The calendar booking function for rooms/banquets. #### Cons That chat board and/app integration. There are plenty of neighborhood community chat boards...they tried, we have a few dozen users in it, but most everyone still goes to Nextdoor.com or the facebook page. --- ### Caliber Review - Overall rating: 4/5 - Reviewer: Doug L. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Caliber is easy to learn and use. When issues arise the customer service team is able to quickly resolve. Caliber can now be run from web applications allowing employees to use the program while working remotely #### Cons Would be nice to have a more user friendly customizable report writer included in the software #### Reasons for switching to FRONTSTEPS I don't know #### Vendor response Hi Doug, thank you for your feedback! I'll send your feedback about the reporting back to the product team. Replied November 2020 --- ### NO CUSTOMER SERVICE - Overall rating: 3/5 - Reviewer: Suzie K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered It's gone downhill since Frontsteps took over. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros Fairly easy to use although there was no training. #### Cons We used to deal with AtHome support and they were very good with their customer support. Issues would be resolved in 24-48 hours. Would also be able to speak with someone at their support desk. Now they don't answer the phone, you leave a message, and/or you submit issue via e-mail and it takes one week before you hear back from them. Our website went down and it took a week for someone to get back to us and it still is down. Ugh! --- ### Thank you for always being wonderful! - Overall rating: 4/5 - Reviewer: Patti L. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. FrontSteps has been very helpful and timely in resolving support questions. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The customer support is fantastic! There are features we use daily that allow us to hide information based on user level, it's very helpful. #### Cons We use Association Voice and while some of the features are outdated our organization has not decided on what to upgrade to next. #### Vendor response Hi Patti, thank you for feedback! We will make sure to pass along your positive feedback to our support team. Replied March 2020 --- ### Very Easy App For Gated Communities - Overall rating: 5/5 - Reviewer: Jamie G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love this app. I felt like it was a bit more complicated to setup, but once the setup is complete the ease of use is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the first time living in a gated community and my fear was that I would have to miss the call from the front gate to let a guest into my complex. DwellingLive takes that fear out of the equation. I can assign 6 people to the list so that they will automatically get into my complex without me having to do anything. For delivery drivers and other guests, the app is super easy to let people in. You also receive text alerts when your guest enters the complex, so you know that they will be at your apartment any moment. #### Cons I feel like there is a minute or 2 delay or lag from the time someone is let into the gate from the time I receive the notification on my phone. I wish it was immediate. --- ### Issue resolved quickly - Overall rating: 5/5 - Reviewer: Irene K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very Happy This was a problem that I had tried to correct for quite a while #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Addresses problem and corrected it swiftly #### Cons I have no dislikes at this time and hope to have none in the future --- ### From an End User Prospective Failed to meet Expectations - Overall rating: 2/5 - Reviewer: CHRISTIE H. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used other for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Would suggest you know what your end users needs are and what the needs of Management are before entering into discussions with this platform. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 1/5 #### Pros Marginally provided a very small set of necessary information. #### Cons Reporting and Confirmation of online submissions are Non-Existant to the actual End Users. Notification of changes and additions to Documents again are Non-Existent to end Users. Options provided are not available. The list goes on. --- ### Non-existent support - Overall rating: 2/5 - Reviewer: Jennifer J. - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered As an Assistant Community Manager I am at a loss regarding the DwellingLive complete lack of customer and technical support. I've called every number, sent emails and even posed as a potential customer to try to speak to someone at this company and have had zero luck. Every call is forwarded to a voicemail and no emails have ever been replied to. I work in a regional office of a nationwide property management company and we are now looking into any other option and will be speaking to Executive VP about considering a change. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There are other options. #### Cons Lack of documentation and support. --- ### Syncs with Condo Manager - Overall rating: 5/5 - Reviewer: Sean R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great platform that delivers a user friendly website for our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We needed something to work with our existing association management software and FrontSteps has working perfectly. #### Cons Only negative would be the online help platform, needs some additional tutorial videos for us guys who know nothing about web design. #### Vendor response Hi Sean, thank you for your feedback. I'll pass this feedback to our training team and see what they can do. Replied September 2020 --- ### Dwelling Live App for iPhone - Overall rating: 5/5 - Reviewer: David S. - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Love the system - I sure wish they would fix the iPhone app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Ease of use and it is a wonderful program. BUT... (see below) #### Cons If you update your iPhone OS to most recent (12.0.1) the Dwelling Live app will cease to function which is a real shame because it WAS great --- ### FANTASTIC customer service. Exceeded all expectations. - Overall rating: 5/5 - Reviewer: Ron A. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Service My question was answered within 24hr (much less). Answer provided was short, to the point and very polite. A few days went by and a follow-up email to make certain that I was satisfied (I provided no response). A few more days went by and another follow-up email to request to close-out the ticket. FANTASTIC customer service. Exceeded all expectations. Thank you! #### Cons As a user only (not admin), would like to be able to edit guest list within my own subgroup. MY guests, not the community's. #### Vendor response Hi Ron, thank you for the positive feedback. I'll pass along word to my support team to keep up the great work. Replied April 2020 --- ### I don't understand this company - Overall rating: 1/5 - Reviewer: JD D. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered This company does not give a _ _ _ _ . We tried reaching their tech support for 2 weeks. Absolute silence. Switching all of our communities over to a new product ASAP. Called a few "partners" listed on their website and many didn't even know who DwellingLIVE was. Very, very strange. It's a bummer because their product actually works OK. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It does what it's supposed to. #### Cons No one answers the phones or returns emails. Non existent tech support. --- ### Customer Service experience - Overall rating: 5/5 - Reviewer: Sue W. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I emailed Frontsteps about a signon issue. Within 12 hours, I received an email response #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Setup, as a user, was well defined #### Cons I am a resident that utilizes the software for a condo association that is being managed by Signature. I believe there are a few “bugs” but, also feel that integration with the condo owners/association may not be a priority and is a responsibility of the owners #### Vendor response Hi Sue, thank you for your feedback. Replied December 2020 --- ### Evolving dinosaur says"Thanks for the technical help!" - Overall rating: 5/5 - Reviewer: Becky W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Problem solved so all went great! The technician on the phone was able to walk me through the steps needed with ease and that is not an easy task to do for someone that has limited computer knowledge. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Speed of resolution once I spoke with the representative #### Cons Time from report to actually resolving the issue --- ### Poor response time on recitfying issues - Overall rating: 1/5 - Reviewer: Cory H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Again, constant issues with certain features not working, and extremely slow response time on correction. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Not quite sure. We've had many challenges with the website in general, from editing and removing Alerts, to Association Voice messaging system. This, unfortunately, has put a huge damper on our experience overall. #### Cons Way too many issues, and extremely slow speed of rectifying these issues with Association Voice. --- ### HOA Webmaster - Overall rating: 4/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Capable platform with good features. Easy to use. Not a great mobile experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Comprehensive capabilities work well for our community #### Cons While previously integrated with our Management Company's back office systems, our current platform is standalone. This causes us to double key. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/frontsteps-profile/reviews/?page=2) --- FRONTSTEPS Reviews, Pros and Cons - 2026 Software Advice