There was a lack of communication between sales and the technical department that created a misunderstanding about a functionality after I bought the software. Everything is fine now though.

Logging in sometimes is a pain. I don't know if it's our computer, but it doesn't happen a lot.

Setting up equipment is super easy and quick. Vendors are just as easy.

I have been pleased with the software and all my contact with support has been positive.

Default reports are lackluster and limited. Some modules can be tedious and finicky.

Very pleasant and helpful. For the money, I believe this is going to be great.

They are very helpful, responsive, courteous, and professional.

What I like best about this software is the affordability. I researched about 6 different software programs.

I believe once it has all the data input, it will work great. The customer service is outstanding.

User friendly, easy to navigate and have some versatility.

Good CMMS for small business and getting  up and running quickly.

VERY USER FRIENDLY AND A GREAT CUSTOMER SERVICE.

There is not any cons for us as a business. The only downside would be not being able to custom tailor every little detail to your needs.

When I first generated reports I found the reports that shipped with FTMaintenance lackluster and limited. They were missing data fields that I needed to display for the sake of the company.

E. Entering the wrong equipment number during creation of a work order from the quicklist in DM will often limit the equipment available to select later.

The flexability, portability, pre-built reports as well as ability to query the system.

It can be a bit confusing to navigate at first.

Everything just gets assigned a number which is up to you how you want to start with that.

I love the products ability to customize to my needs. The support is great and Ernie s patience is great.

The software is extremely simple to use and very intuitive. The guys at FasTrak are very responsive and always know how to solve any issues I have.

FTMaintenance was a great option for me because of the cost and ability to keep the records short.

The visual aids of this product is most appealing to me. It also has a good support system application that is easy to use.

The customer service has been great at every step of our process. Any question we had, big or small, we always had the phone answered with a helpful response.

We also like the preventative maintenance scheduling, it helps ensure we are not missing crucial steps needed in the proper maintenance of our assets.

It has a very robust preventive maintenance module, and a strong PM program is the key to success in any facilities department.

Sprocket meets our needs very well. We are particularly happy with how it organizes our maintenance workflow by auto-dispatching service requests to the appropriate technicians.

You can talk to a programmer, if needed, on your first call. Sprocket software and technical support costs are very reasonable compared with most CMMS programs.

We lost a contract for service (HVAC) due to a lack of documented time and material. Dematic Sprocket has provided the tool for recording technician time and material costs.

Mobile app has add no upgrades for over a year. This has meant no fixes to known bugs nor addition of enhancements.

Leadership has been able to increase production and see where we need to add or remove Tech's based on workload projection. Equipment is operating better now that there is better record keeping.

We originally choose Sprocket because we liked that it was “user-friendly” and versatile, the companies customer support have convinced us we made the right choice.

We are pleased with the way Sprocket emails detailed billing statements to our customers each months and downloads financial information into our accounting software. We absolutely love Sprocket.

Sometimes the communicating isn't very clear and things get lost in translation sometimes glitching.

The technical support staff for Sprocket is quick to respond and eager to resolve our concerns as they arise. We are very pleased with the situation.

Preventive maintenance schedules are created quickly and scheduling PM's are an easy step by step process including equipment numbers, location and data tracking along with costs.

The ability to look at the cumulative data in a matter of seconds is outstanding. Our experience with Sprocket has been good.

It seems that whenever a problem or glitch arises, the Sprocket team addresses it immediately.

The import tool is great for mass loading of various database tables like equipment, locations, and requests.

US Dollar

FTMaintenance is on-premise computerized maintenance management system (CMMS) that enables maintenance professionals to easily document, manage, and track maintenance activities in order to reduce operational downtime, lower maintenance costs, and extend asset lifecycles. FTMaintenance can be used by organizations of any size, and in any industry, to improve productivity and make maintenance management more efficient and effective.
FTMaintenance stores detailed asset and inventory records in one place, allowing organizations to quickly know what resources are available and where they are located. The system provides organizations with the tools needed for managing work orders, maintenance on equipment and facility assets, and maintenance schedules. FTMaintenance features also include service requests, reporting,  and access to essential functionality from a mobile app.
The FTMaintenance mobile app provides maintenance technicians with access to essential work order, asset, and inventory management functionality needed to perform day-to-day maintenance activities wherever they go. The app is compatible with both iOS and Android devices, and can be used in an offline mode when an internet connection is unavailable.
New FTMaintenance customers benefit from startup services including consulting, personalized user training, data importation, and unlimited technical support. Technical support includes unlimited phone, email, and screen share support during regular business hours.
FTMaintenance is developed by FasTrak SoftWorks, a leading provider of software for maintenance management, PLC programming and simulation, file change management, and data acquisition and monitoring.

LongDescription

Employee Management

Purchase Order Management

Work Order Creation

Barcoding/RFID

Status Tracking

Barcode/Ticket Scanning

Customizable Reports

Equipment Management

Dispatch Management

Contract/License Management

Task Scheduling

Space Management

Customer Database

Recurring Appointments

Job Management

Calendar Management

Scheduling

Technician Management

Mobile Access

Cost Tracking

Fixed Asset Management

Inventory Tracking

Routing

Historical Reporting

Vendor Management

Maintenance Management

Preventive Maintenance

Service History

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Equipment Maintenance

Reminders

Work Order Management

Billing & Invoicing

For Mechanical Equipment

Asset Lifecycle Management

Facility Scheduling

Inventory Control

Reporting/Analytics

Commercial Properties

Equipment Tracking

Customizable Forms

Incident Management

Warranty Tracking

Quotes/Estimates

Drag & Drop

Predictive Maintenance

Purchasing & Receiving

Third-Party Integrations

Maintenance Scheduling

Document Management

Inventory Management

Search/Filter

K-12

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

FTMaintenance Select

In Person

Live Online

Webinars

Documentation

Videos

Dematic Sprocket is a cloud-based enterprise asset management (EAM) solution that caters to businesses of all sizes across various industry verticals. Users can range from a single facility site to a multi-facility deployment spread across a large geographic area.


Industries served include manufacturing, distribution, property management, energy/solar, healthcare, aviation, government/defense, financial and retail. Dematic Sprocket EAM is comprised of various modules including work management, preventive and predictive maintenance, inventory control, inspections, capital asset management, fleet management, reporting and analytics and Sprocket Mobile.


Other key features include an application programming interface (API) for integrations with existing SCADA, ERP and .NET solutions and a customer facing portal for work requests.


Dematic Sprocket offers support via email, phone, online product tutorials and through an online knowledge base.









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