Fullbay Software

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About Fullbay

Fullbay is a cloud-based shop management software designed for heavy-duty commercial repair shops.The app allows shop owners, technicians, managers, and customers to stay involved throughout the repair process—even if they’re outside the shop. Fullbay tracks a vehicle’s maintenance history, and allows customers to submit repair or maintenance requests, view a vehicle’s progress, and approve work and settle invoice payments through a branded portal. Owners can see how efficient each technician is, and create real-time reports to see how the shop is performing. Shops don’t have to enter financial information into another software, either—Fullbay integrates with QuickBooks Online for thorough recordkeeping. The app is Android and iOS compatible, and runs on tablets, phon...
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Fullbay User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 82 reviews

User Profile

Stephen

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2018

The "Best" heavy duty repair shop software on the market.

Pros

The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level. "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"

Cons

If I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.

Russ

Company size: 201-500 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

An invaluable addition to our bucket

The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day every day to put out perhaps 80-100 invoices daily to going to well over 150 invoices daily with one person reviewing and forwarding the invoices. The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.

Pros

The ability to shift invoice creation away from paper work orders to field techs getting their actual input without the need to interpret what the may or may not have meant. The learning curve for techs was short and easy for even our most tech challenged mechanics. We would not be where we are today without fullbay.

Cons

Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product.

Reasons for choosing Fullbay

The alternatives were either too expensive ( netsuite) or severely short on features that we needed to run the business. The other two alternatives required significant programming costs to begin to approach some sort of software we could use.

Reasons for switching to Fullbay

We had been looking for a more automated way to do our invoicing. We had looked at several other solutions but each one fell short somewhere. Fullbay offered a comprehensive solution to our needs. As we grow we find the flexibility of Fullbay a perfect match for our needs

Response from Fullbay

Russ, we truly appreciate this review. Thank you! We are happy to hear that your techs are easily learning how to use Fullbay and that you were able to trim down on office time reviewing invoices. That is great! Also happy to hear that your customers love Fullbay too. We are grateful for your business, thank you.

Replied February 2021

mike

Company size: 2-10 employees

Industry: Automotive

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Functionality

out of 5

April 2022

things change to often

Pros

when everything is working it is fine but it seems to freeze up often

Cons

system changes to often on different ways to do things

Shane

Company size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

The all in one solution for Truck and Trailer Maintenance

The Fullbay software covers a lot of the aspects of maintenance. You can track labor times to make sure your technicians are working efficiently. You can track maintenance for any piece of equipment. You can also track and maintain parts and parts inventory. On the administration side of things you can pull any reports you need to keep records of what a piece of equipment is costing you or saving you on the bottom line.

Pros

This software is setup and optimized to get you up and running, when it comes to maintaining your personal fleet or an outside customers equipment. It covers every aspect rather its tracking PM/Service schedules, parts, and/or labor times. This is the one and done piece of software that will be all you need to run a shop.

Cons

The only cons that I have is that I didn't have this software sooner. It really saves time and money!

Reasons for choosing Fullbay

We knew when we found Fullbay and researched the capabilities that Fullbay had that we didn't need to look any further. It covers anything we need to keep us up and running.

Tylor

Company size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Couldn't do without

Fullbay is fairly easy to learn and use on the surface. Which is good to get new people use to the system and allow them to begin using Fullbay from day one. Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics. And for me specifically I reach out to support weekly with questions and ideas for improvements. They are great to work with, communicate updates as needed, and are very knowledgeable of the random things I'm looking for.

Pros

The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program.

Cons

Some of the larger reports takes a few seconds to generate (I know right). Along with sometimes to can get lost in the amount of data you can have access to.

Reasons for switching to Fullbay

We felt our shops operations outgrew the prior system, and accessibility. We had to have a dedicated server and use VPN's to get access to it. Very hard to do while out on the road doing a service call or in a remote location with poor internet service.

Response from Fullbay

Tylor, thank you for leaving a review about Fullbay. We are happy to hear you are using the integrations at your shop! So glad to hear you found Fullbay easy to use and that you are taking advantage of our free, unlimited tech support. We appreciate your business and are committed to your success. Thank you!

Replied February 2021

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