--- title: "Fullbay Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Fullbay. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Fullbay is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/fullbay-maintenance-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Body Software](https://www.softwareadvice.com/retail/auto-parts-store-software-comparison/) / [Fullbay](https://www.softwareadvice.com/cmms/fullbay-maintenance-profile/) / Fullbay Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/fullbay-maintenance-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/fullbay-maintenance-profile/alternatives/) # Fullbay User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 98 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 72 reviews (73%) - 4 stars: 22 reviews (22%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - The scheduling and maintenance management tools keep everything organized, and the ability to track repairs and parts in real time saves a ton of time. - Tracking jobs, updating customers, and managing parts has become way easier. - I quickly went to the [sensitive content hidden] and explained I can help improve tracking, maintenance records, cost and tech efficiency. ### Most mentioned cons - I went past my date and got a charge for well over $600, I am a single person managed small business and do not have that type of capital to throw away for a program that I don't use. - It was a bit difficult to get set up and intergrated with our employees just because of it being so new to our company. - High Cost, not ideally cost friendly for those smaller scale business of truck repair ## Fullbay customer reviews Showing reviews 1-25 of 98 (page 1). ### Fullbay was solution we needed - Overall rating: 5/5 - Reviewer: Glen G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fullbay truly transformed our business. The manner in which we managed shop operations was very haphazard and "seat of the pants" before we adopted Fullbay. Fullbay provided us with a roadmap to streamlining much of our processes. It's not a magic bullet, and it only works if you use it as intended. I personally believe that we could improve in a number of areas of our Fullbay usage if we had the time to stop and really focus on it. Overall, I am very pleased with Fullbay and believe it was a great choice for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customer's making use of the portal. I think this feature holds a lot of promise for the future. #### Cons I really do not personally have any major complaints about Fullbay. We've experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be. --- ### My teams experience - Overall rating: 5/5 - Reviewer: Taylor W. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a thorough process. We use the help line alot and it is very handy to have. The on boarding process was as easy as it could be and i really enjoyed being able to have a one on one expreience while traning. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My team really enjoys the inventory management system as well as the individual action items. It helps us to keep us organized #### Cons It was a bit difficult to get set up and intergrated with our employees just because of it being so new to our company. We attened the diesel connect conference this past May and that did help to get us more involved. #### Reasons for switching to Fullbay We wanted a better way to manage our inventory and track our techs time #### Vendor response Thanks so much for sharing your experience, Taylor! We're glad your team is finding value with managing inventory and service order action items. Also great to hear Diesel Connect and our support team helped make the transition to a new system a bit smoother. Replied November 2025 --- ### Game Changer - Overall rating: 5/5 - Reviewer: Troy W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered From the very first day Fullbay was very much interested in our success as a business and with the use of their software. Fullbay has always been extremely professional and prompt with our questions or needs. This partnership with them has helped push us to ever higher levels of service and excellence. I strongly believe we owe a lot of our growth to Fullbay. It frees us up to manage and service our fleet customers. From start to finish we are better, faster, and more accurate than we were before Fullbay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, portability, and professional appearance towards customers. So easy to train new users and I can work from anywhere I need to. Our customers love the way their invoices look and their access to their portal 24/7. #### Cons I really have nothing that I do not like about Fullbay. We often perceive problems, but those are sorted out quickly by our support team. There are very frequent updates and changes that continually improve and polish the software. --- ### Poor communication and Service - Overall rating: 1/5 - Reviewer: Joshua H. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered This is a fully honest review, I will also explain my short comings also. I signed up for FullBay, got started, went through integrations, which was really awesome and everyone was super helpful, I had some promos on my trial subscription, which they tell you about and let you know you need to cancel them before the trial is up. the thing they neglect to tell you is when your trail is up unless you ask them, and they do not send out any reminders either. I went past my date and got a charge for well over $600, I am a single person managed small business and do not have that type of capital to throw away for a program that I don't use. I emailed immediately and tried to resolve the issue, they were able to cancel the subscription, but denied any refund, even though I hadn't used the service. I like their system, and I like how it works for the most part. But I will not be recommending this to anyone due to their inability to understand and work with people due to their own company policy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Great product and works well for the most part #### Cons the ability for them to help you out. they are stuck by company policies and do not bend or even attempt to help their customers. --- ### Fleet Adminsitrator - Overall rating: 4/5 - Reviewer: Alyssa C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Everything was available, including parts and VIN look up #### Cons It is not equipped for fleet. It is very Customer/shop based #### Reasons for choosing Fullbay Did not meet needs and pricing was not as good as Fullbay #### Reasons for switching to Fullbay More functions and equipped to manage fleet --- ### Great management system with few flaws - Overall rating: 5/5 - Reviewer: Nick E. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I believe Fullbay is a good system for shop management. There are slight programming oversights like the previously mentioned timecard kickout, but other than that it works very smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tech scheduling and Service order authorization process are easy and fluid. Tech reassignment is intuitive and service order creation is fast and easy. #### Cons Timecard adjusting and deleting lines. When deleting lines on timecards the system kicks you back to the start screen and reselects all users instead of just leaving you on the user you're adjusting. #### Vendor response Appreciate the great review, Nick! We appreciate your feedback on the timecard process and are always looking for ways to make the system even better. Replied November 2025 --- ### Game changer - Overall rating: 4/5 - Reviewer: Jason E. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I used fullbay at a previous employer and when I started at my current job work orders were being written by hand. I quickly went to the [sensitive content hidden] and explained I can help improve tracking, maintenance records, cost and tech efficiency. This is exactly what it has done and I couldn’t imagine ever going back now, I have the entire fleet managed in the palm of my hand anywhere I am the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I use this as an internal system for tracking and maintaining records on our fleet of over a hundred tucks. It’s so easy to log in and check records to see what needs to be scheduled in soon. Our techs use their phones to log in and see what jobs are assigned to them and get to work. It’s overall been a great value and pretty easy to learn even though we don’t use it to the full potential. #### Cons I have only had one issue in over 5 years of using fullbay and it’s still not resolved, its to do with how it reports and on that note a printer friendly report would be nice and I’m sure their is some just not the report I use. Displays beautiful on screen but does not print out looking the same at all #### Vendor response Thanks for taking the time to share how Fullbay has made a difference for your fleet! We appreciate your feedback about reporting and printing, and we'll be sure it gets passed along to our product team. Replied November 2025 --- ### Fullbay Simplifies Shop Management and Boosts Efficiency - Overall rating: 5/5 - Reviewer: Laurel P. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Fullbay has been a game changer for our operation. It keeps everyone on the same page — from technicians to service managers — and helps us provide faster, more transparent service to our customers. It’s a great value for the money and continues to improve with every update. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fullbay has made managing our shop so much easier. The scheduling and maintenance management tools keep everything organized, and the ability to track repairs and parts in real time saves a ton of time. The user interface is clean and easy to navigate, even for new users. I also appreciate how secure and reliable the platform is — we’ve never had issues with downtime or data loss. #### Cons The only minor downside is that it can take a little time for new team members to learn all the features, but once they do, it’s smooth sailing. A few reports could use more customization options, but overall, it’s not a major issue. #### Vendor response Thank you so much, Laurel! We're thrilled to hear that Fullbay has made such a difference in your shop's efficiency and day-to-day operations. We appreciate your thoughtful feedback and are glad the platform continues to deliver value for your team. Replied November 2025 --- ### Simple, Strait Forward, and Easy to Learn - Overall rating: 5/5 - Reviewer: Matthew T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fullbay is very easy to get started using and the initial training gives the users confidence to jump strait into using the system. #### Cons After becoming familiar with the system the weekly continuing education offers layers to the useability that would be helpful in the initial training. #### Vendor response Thanks so much for your review, Matthew! We're glad to hear our training made it easy to get started. We appreciate your feedback about refining the onboarding experience—it’s great insight as we keep improving our learning resources. Replied November 2025 --- ### Keeps Our Shop Organized and Running Smoothly” - Overall rating: 5/5 - Reviewer: Cindy P. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Fullbay has been very positive. It has made our shop more organized, faster, and more consistent. Tracking jobs, updating customers, and managing parts has become way easier. Even though there’s a small learning curve, the improvements in efficiency and accuracy make it worth it. It’s a solid system that helps our whole team work smoother. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about Fullbay is how much easier it makes keeping track of everything in the shop. Work orders, parts, customer notes, and updates are all in one place, so nothing gets lost or forgotten. It keeps our workflow organized, cuts down on back-and-forth, and helps everyone stay on the same page. It really streamlines the day for both the office and the technicians. #### Cons Some features take a little time to get used to, especially for someone logging in for the first time. A few tools could be more intuitive, and certain steps feel like they take an extra click or two. Once you learn it, it works great—but the system could definitely be a bit more beginner-friendly. --- ### Great choice for any sized repair business, very easy to get set up and ready to use - Overall rating: 4/5 - Reviewer: Andrew L. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I made the right choice selecting Fullbay as my software, the customer service, the training and the initial setup was seamless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Was very easy to integrate all of our needs into this program to make it work for us how we needed it to work. #### Cons Adding pictures to work orders as well as profiles is a little clunky and hard to navigate --- ### Fullbay Has it All - Overall rating: 5/5 - Reviewer: shelley g. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered It was very helpful in getting out Invoices thru email to customers directly. My customers really appreciated this feature too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I liked how the software tracks non inventory parts. Applying them directly to Invoices. If anything is returned that is all trackable. You are able to see that the part was sent back and credited. Very helpful with keeping track of Cores or any other returned parts. #### Cons I had a hard time with the Inventory portion of this program. I can see where it would work great it just didn't for how large our Inventory is. #### Reasons for switching to Fullbay For the Inventory options. #### Vendor response Shelley: Thanks for taking the time to review Fullbay! I'm glad we were able to help with your parts tracking and invoicing processes. We value your feedback about the challenges with using our software for your large inventory and will pass this onto our development team. We appreciate your business and enjoy having you as our customer! Replied July 2022 --- ### Mandate - Overall rating: 4/5 - Reviewer: Heather B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I kid you not we find and learn things about this program every day, we are still learning how to use the reports. I would like to see one thing change though I would like to be able to look up a part number I used on a previous service order, a search bar where when I plug in the part number it would bring up the service orders the part was used on both previous and current SO's. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is so comprehensive it does everything we as a large diesel and automotive shop need. It can be used to manage multiple shops, and we can fluidly go-between the shops. It manages our special-order parts and our inventory. Plus they are always making it better as we go. We bought this software when it was still in its early stages and we have made suggestions to help improve the software and we were heard and we saw the changes. #### Cons I was initially not happy with the point of sale set-up but I have seen vast improvements with it and I'm looking forward to the recent changes that have been made. #### Reasons for choosing Fullbay It was more comprehensive, it just fit what we were wanting to do and what we are wanting to do in the future. #### Vendor response Hello Heather, thank you for taking the time to write this review. We are very happy to hear that you are using Fullbay to manage multiple shops and that you feel like your suggestions are heard. Your feedback helps us improve Fullbay! Thank you. We will continue to make improvements with the point-of-sale process. We appreciate your continued business. Replied August 2019 --- ### Fullbay Experience - Overall rating: 5/5 - Reviewer: Austin W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that is is cloud based and can be brought up on any computer, tablet or phone. It is user friendly and easy for our techs to pick up and understand. #### Cons From time to time we will find minor bugs but nothing that we find to annoying. #### Reasons for switching to Fullbay it was not user friendly and would not produce decent financial reports. #### Vendor response Austin: We appreciate your kind review about Fullbay! We are glad to hear we have helped make your techs' jobs easier and that they were able to learn the software quickly. Thank you for your business, and we enjoy having you as our customer! Replied July 2022 --- ### Spend less time in the office - Overall rating: 5/5 - Reviewer: Greg H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fullbay has made my office time dramatically less. It even dropped more when I switched to Quickbooks online. The data transfer from Full bay to Quickbooks is instant. There are no more paper time cards to review and calculate. The service process is so streamlined. Invoicing is a breeze, as long as thechs are doing there due diligence. Overall, this product has been a 10 of 10 for my business. Also, the support staff is amazing. #### Cons I have only one con in my opinion. I don't like the fact, that when looking for an inventory part, on the main screen it does not show part location. However, it shows cost and sell. Being a small shop, I don't have a parts manager. My mechanics pull and bill their parts. I would like to see the cost and sell removed from the inventory screen and part location put in instead. #### Vendor response Thank you Greg, for this review. We are happy Fullbay earned 5 stars in all categories! And, it is great that LTD Truck Repair Inc uses Quickbooks and that the integration is working so well for your shop. And, we agree with you-our support staff IS amazing. We will pass along your feedback about inventory to our development team. Thanks so much! Replied August 2019 --- ### Fullbay is the best! - Overall rating: 5/5 - Reviewer: Tom I. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Fullbay team is tremendous. They continually improve software interaction and ease of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fullbay has made my business more successful. The work order process, inventory control, parts ordering, checklists and invoicing is painless. Fullbay will help with any training or systems changes to help grow your business. Absolutely amazing! Definitely a great value. #### Cons No concerns or issues at all. Training and customization is always available. #### Reasons for switching to Fullbay Better reports, better software #### Vendor response Hello Tom, thank you for this review! We appreciate it so much. We are happy that Fullbay is working so well for Irwin Diesel Repair, and that you find it to be a great value. We commit to continue to provide excellent service in order to keep your business. Have wonderful day! Replied August 2019 --- ### Increased Our Shop Efficiency 30% - Overall rating: 5/5 - Reviewer: Eddie L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was our first venture going paperless in the shop. It was so streamlined that we were up and running very quickly. I would have made the switch sooner if I knew it was going to go so smoothly. Efficiency increased 30% and it continues to improve. We found that the built in timeline created a simplified shop flow, which in turn, created efficiency between the front, the back and mobile. Another huge plus, is that my customers love their "customer portal," which is where the technology is going. Thank you Fullbay! #### Cons This software needs a fleet summary cost/job report that we can supply to our large fleet customers. I use these fleet reports for billing out fleets that we work on daily with one single invoice on top of the report. I have to continue to use my old software currently to achieve this with my largest fleet. #### Vendor response Hi Eddie! It is always a pleasure to hear from you. Thank you for this review. That is amazing that Fullbay helped you increase your shop efficiency by 30%. We also appreciate your feedback. We will pass your suggestions on to our development team. Looking forward to connecting at a show soon! Replied August 2019 --- ### Got my life back - Overall rating: 5/5 - Reviewer: Duane B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fullbay enables me to stay on top off my business as i go. I used to have to take days away from work for invoicing, quotes, and other office work. Now when the invoice is ready the only thing left to do is collect the money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most of my business is mobile/onsite repairs so I like how versatile the software is in the fact that it runs on multiple platforms. #### Cons The maintenance tracking needs some improvement. It needs to be a little easier to see when the particular services are due #### Vendor response Hi Duane, thank you for leaving this review. We are happy to hear that you are using Fullbay for mobile and onsite repairs for Bentleys Diesel and Performance. If you would ever like help with shortcuts in maintenance tracking, please reach out to our customer support team. We always welcome your feedback with enhancement requests too! We hope to see you at SEMA again next year, have a wonderful day. Replied August 2020 --- ### Love our Fullbay! - Overall rating: 5/5 - Reviewer: James E. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I cant say enough good things about Fullbay, I am so happy with what we can do with the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The greatest advantage of Fullbay for us is workflow and going paperless. The ease at which I can access any information I need is second to none! #### Cons Inventory and applying credits to SO's is the toughest issue for me. An actual app for android or apple would be a welcome addition for my techs. #### Reasons for choosing Fullbay Ease of use and customer service. #### Vendor response James, thank you for this review about Fullbay. We are so happy that the workflow is benefiting your shop and that you are now paperless! Replied February 2021 --- ### Above & Beyond - Overall rating: 5/5 - Reviewer: Glen G. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great to deal with - support goes above and beyond to help!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software helps track a job from start to finish which keeps the shop and customer happy! #### Cons Can be a little over whelming at first and takes a little time to learn. #### Reasons for switching to Fullbay Needed more detailed program! #### Vendor response Hello Glen, thank you for writing this review. We were delighted to hear that you have had good experiences with our support team-they work very hard to meet the needs of our customers. We are also glad to hear that Fullbay is helping keep the customers at Moores Heavy Equipment happy. We hope that helps them continue to choose your shop for their service. We invite you to continue to reach out to our support team for any help you may need. We plan to continue to earn your business. Have a great day! Replied July 2019 --- ### Maintenance - Overall rating: 4/5 - Reviewer: JAMES R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered We are able to track efficiently levels to improve not only the customers time in the shop but also our techs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tracking maintenance is a breeze as long as you have it set up to track. Always updating to improve not only their software but also shops business by pairing with fleetnet and other companies. #### Cons I dont like that i can not classify the counter sales to a specific class. As a fleet owned shop doing work on our on trucks i cant take anything from inventory to that truck unless i set up a service order. #### Vendor response James, thank you for this review of Fullbay! We are happy that you find tracking maintenance a breeze. We will continue to make improvements to the app, thank you for the feedback and for your business. Replied August 2020 --- ### Fullbay Review - Overall rating: 5/5 - Reviewer: Dustin R. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the program is great easy and quick! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the fact you can paper trail without paper, with problem of lost inventory this helps with pinpointing who is doing what right or wrong! #### Cons Probably if I only only have a partial part number its no help ...I would like for the cross references to pull up automatically. #### Vendor response Thank you, Dustin for writing this review. It is awesome to hear that Fullbay is enabling your business to go paperless and that it helps with lost inventory. That is awesome. We will pass along your suggestion of searching with partial parts numbers to our development team. Thank you for your feedback. Replied August 2019 --- ### Fullbay review - Overall rating: 5/5 - Reviewer: Andrew P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it is intuitive in the set-up and use. #### Cons The search features are limited. I would like to be able to search all repairs for a unit, not just the 1st one on each SO. #### Vendor response Thank you for writing this review, Andrew. Our team is happy to hear that the set-up and use of Fullbay is intuitive! We will pass along to our development team that you would like to see improvements with the search features. We intent to continue to earn business from Integrity Fleet Services. Have a great day! Replied August 2019 --- ### great product - Overall rating: 5/5 - Reviewer: Bryan K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fullbay support has been great to help through problems or situations that arise #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and understand. Easy to track technician effeciency. Lots of different reports. #### Cons sometimes the software will take a long time on certain service orders. #### Reasons for choosing Fullbay n/a #### Reasons for switching to Fullbay felt it was a better program #### Vendor response Bryan, thank you for taking the time to write this review. We are happy you found the software easy to understand and that the customer support has been great. We appreciate your business! Replied February 2021 --- ### Premier Service Center - Overall rating: 5/5 - Reviewer: MICHAEL M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a great software for the most part. I have use multiple software's and this one seems to preform as expected. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The parts requesting from the shop technicians to the parts and service support departments. #### Cons How slow the receiving of larger parts orders. The return procedure of new and used parts. #### Vendor response Hello Michael, thank you for taking the time to write this review. We always appreciate feedback. We are glad to hear that the parts request is working well for you. And, we will definitely pass the feedback along to our development team about the speed on large orders. We are committed to your success. Thank you! Replied February 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/fullbay-maintenance-profile/reviews/?page=2) --- Fullbay Reviews, Pros and Cons - 2026 Software Advice