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GAGEpack User Reviews
OVERALL RATING
Showing 1 - 5 of 115 reviews

Cassandra
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
July 2018
I have used GagePack for many years and have always loved it.
Pros
I like that it updates automatically once the software agreement is renewed. I have used the phone tech support and it was helpful.
Cons
Formatting of some reports - sizing columns. I want to lengthen the time before the lock screen pops up.

Response from PQ Systems
Cassandra - Happy to hear of your satisfaction with GAGEpack and your positive experience with our support team!
Replied October 2019
paul
Company size: 11-50 employees
Industry: Airlines/Aviation
Time used: Less than 2 years
Review Source: Capterra
August 2019
great product, great price
overall a great product. very happy with it's capabilities.
Pros
less expensive than many competitive products. intuitive to use for a non-computer person. Excellent customer service when I call in for help!
Cons
a few functions were not intuitive for me to use (a non-computer savy person). took quite a while to enter all of our gauges manually (PQ Systems can migrate all your gauges into the program for you, but it costs more) these are minor issues however.
Reasons for choosing GAGEpack
the MET/CAL software appears to have a more functionality, but was orders of magnitude more expensive.

Response from PQ Systems
Paul - Thank you for your feedback! If you ever have a question regarding entering gauges, feel free to contact our Application Support team via email (support@pqsystems.com), by phone (1-800-777-5060), or by online chat (http://pq.systems/pq-chat). We are happy to help!
Replied November 2019
Mark
Company size: 1,001-5,000 employees
Industry: Medical Devices
Time used: More than 2 years
Review Source: Capterra
December 2021
GAGEpack - you get what you pay for
Pros
Helps track and document Calibrations & PM's and provides Inventory management
Cons
The MFG, PQ Systems, doesn't offer or perform any validation or qualification of the software other than basic calculations. Relies on customer feedback to find bugs.

Response from PQ Systems
Thank you for your review Mark. PQ Systems now offers a validation kit for GAGEpack. It is available on our website www.pqsystems.com.
Replied June 2022
Taylor
Company size: 201-500 employees
Industry: Oil & Energy
Time used: More than 2 years
Review Source: Capterra
December 2021
Gagepack's Effectiveness
I myself have enjoyed implementing this software into our application and have full faith that it can and has served my company well. Any short comings could and/or should be looked at objectively by not only myself but my team as opportunities.. opportunities to utilize the software better, to facilitate the internal IT support required, as well as invest in training offered through PQ systems, unfortunately for Gagepack and myself this isn't always possible. I hope we can continue using this software but with new management and new ideas coming with other experience I fear this may not be the case. I will continue to advocate for this software whether here or elsewhere. I am very much satisfied with PQ System's Gagepack and will continue to try and demonstrates its effectiveness as it accomplishes most every need and requirement for our application.
Pros
The systems ease of use, once established through a heavy early development period, allows for an quick and efficient operations in supporting company assets.
Cons
Personally, I have had very few complaints as most issues are more an likely operator induced and can be resolved easily. HOWEVER, the technical/and or customer support i have received has been quite lackluster and at times challenging. I have had support that was so difficult to bear it was almost comical, calls which would require no editing for SNL and would have been plots for Seinfeld.. Maybe it is my ignorance or perhaps my companies incompetence but there has been times customer support has left me feeling like a complete idiot. My company and myself would gladly pay for additional support if this was possible, I don't appreciate nor require condescending conversations, especially in a time of need.
Reasons for choosing GAGEpack
I was able advocate and/or lobby for the continued operations with Gagepack since I was familiar with it and/or the new management was burdened with so many other projects and integrations.

Response from PQ Systems
Taylor, I apologize for your uncharacteristic experience with our support team as well as for our delay in responding. We take great pride in delivering quality support to our GAGEpack customers and would like the opportunity to learn more about your experience. If you could spare a few minutes to share them, please reach out to me derekb@pqsystems.com. Thanks!
Replied June 2022
Justin
Company size: 51-200 employees
Industry: Medical Devices
Time used: More than 2 years
Review Source: Capterra
May 2018
Our experience with GAGEpack has been exceptional. It has been well worth the purchase for us.
Organization of calibration events and gauges. Reduced time in performing calibration events from having to write all of the information needed. Ease of use when perform calibration events, developing reports and/or reviewing the audit trail of gauges. The customer support for when we need help answering questions or need to make changes that suit our needs.
Pros
Everything GAGEpack has to offer has been a drastic improvement to our Quality System. Coming from a paper based and in-house developed calibration database, transferring over to GAGEpack was a no-brainer. The time spent writing all of our calibration events and navigating the in-house database has reduced our time performing calibration events. The ease of use and features of GAGEpack has improved our overall gauge management and calibration events. Being in the Medical Device industry, the reports needed for gauge files and the audit trail feature makes it a perfect fit for our company. Being 21 CFR Part11 compliant was a must for us. The information provided about the Validation and the software being 21 CFR compliant helped us in making a quick decision to purchase GAGEpack. The customer service PQ Systems provides is above all. When calling for questions, a live person is on the phone. If no one is able to answer your call, it takes no time for them reach back out to you.
Cons
Using GAGEpack for 4+ years, I have not experience any issues using the software. Our company has been using the software for 5 months now. Any questions or modifications that we had were quickly answered by the PQ Systems team. Our calibration technician has not experienced any issues as well. The technician is very happy that we purchased GAGEpack for their daily calibration needs.

Response from PQ Systems
Justin - Thanks for sharing your experience with GAGEpack! It's been a pleasure working with you and Atrion!
Replied June 2018