GAGEpack Software

GAGEpack Software

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About GAGEpack

GAGEpack is a cloud-based calibration management solution, which assists manufacturing firms of all sizes with gage management and compliance. Its key features include scheduling, system analysis, measurement reading and label printing. The application comes with a module that provides alerts and warnings for upcoming, past due and failed calibrations. Teams can use this system to manage calibration steps and procedures while maintaining historical calibration records. GAGEpack helps companies meet ISO, IATF, FDA and AS standards compliance. Managers can maintain traceability, pre and post calibration results, certificates of calibrations, gage usage reports and audit trails. GAGEpack includes a measurement system analysis feature, which enables staff members ...
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GAGEpack Gages

GAGEpack User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 115 reviews

User Profile

Cassandra

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2018

I have used GagePack for many years and have always loved it.

Pros

I like that it updates automatically once the software agreement is renewed. I have used the phone tech support and it was helpful.

Cons

Formatting of some reports - sizing columns. I want to lengthen the time before the lock screen pops up.

Response from PQ Systems

Cassandra - Happy to hear of your satisfaction with GAGEpack and your positive experience with our support team!

Replied October 2019

paul

Company size: 11-50 employees

Industry: Airlines/Aviation

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

great product, great price

overall a great product. very happy with it's capabilities.

Pros

less expensive than many competitive products. intuitive to use for a non-computer person. Excellent customer service when I call in for help!

Cons

a few functions were not intuitive for me to use (a non-computer savy person). took quite a while to enter all of our gauges manually (PQ Systems can migrate all your gauges into the program for you, but it costs more) these are minor issues however.

Reasons for choosing GAGEpack

the MET/CAL software appears to have a more functionality, but was orders of magnitude more expensive.

Response from PQ Systems

Paul - Thank you for your feedback! If you ever have a question regarding entering gauges, feel free to contact our Application Support team via email (support@pqsystems.com), by phone (1-800-777-5060), or by online chat (http://pq.systems/pq-chat). We are happy to help!

Replied November 2019

Mark

Company size: 1,001-5,000 employees

Industry: Medical Devices

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

December 2021

GAGEpack - you get what you pay for

Pros

Helps track and document Calibrations & PM's and provides Inventory management

Cons

The MFG, PQ Systems, doesn't offer or perform any validation or qualification of the software other than basic calculations. Relies on customer feedback to find bugs.

Response from PQ Systems

Thank you for your review Mark. PQ Systems now offers a validation kit for GAGEpack. It is available on our website www.pqsystems.com.

Replied June 2022

Taylor

Company size: 201-500 employees

Industry: Oil & Energy

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

December 2021

Gagepack's Effectiveness

I myself have enjoyed implementing this software into our application and have full faith that it can and has served my company well. Any short comings could and/or should be looked at objectively by not only myself but my team as opportunities.. opportunities to utilize the software better, to facilitate the internal IT support required, as well as invest in training offered through PQ systems, unfortunately for Gagepack and myself this isn't always possible. I hope we can continue using this software but with new management and new ideas coming with other experience I fear this may not be the case. I will continue to advocate for this software whether here or elsewhere. I am very much satisfied with PQ System's Gagepack and will continue to try and demonstrates its effectiveness as it accomplishes most every need and requirement for our application.

Pros

The systems ease of use, once established through a heavy early development period, allows for an quick and efficient operations in supporting company assets.

Cons

Personally, I have had very few complaints as most issues are more an likely operator induced and can be resolved easily. HOWEVER, the technical/and or customer support i have received has been quite lackluster and at times challenging. I have had support that was so difficult to bear it was almost comical, calls which would require no editing for SNL and would have been plots for Seinfeld.. Maybe it is my ignorance or perhaps my companies incompetence but there has been times customer support has left me feeling like a complete idiot. My company and myself would gladly pay for additional support if this was possible, I don't appreciate nor require condescending conversations, especially in a time of need.

Reasons for choosing GAGEpack

I was able advocate and/or lobby for the continued operations with Gagepack since I was familiar with it and/or the new management was burdened with so many other projects and integrations.

Response from PQ Systems

Taylor, I apologize for your uncharacteristic experience with our support team as well as for our delay in responding. We take great pride in delivering quality support to our GAGEpack customers and would like the opportunity to learn more about your experience. If you could spare a few minutes to share them, please reach out to me derekb@pqsystems.com. Thanks!

Replied June 2022

Justin

Company size: 51-200 employees

Industry: Medical Devices

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

Our experience with GAGEpack has been exceptional. It has been well worth the purchase for us.

Organization of calibration events and gauges. Reduced time in performing calibration events from having to write all of the information needed. Ease of use when perform calibration events, developing reports and/or reviewing the audit trail of gauges. The customer support for when we need help answering questions or need to make changes that suit our needs.

Pros

Everything GAGEpack has to offer has been a drastic improvement to our Quality System. Coming from a paper based and in-house developed calibration database, transferring over to GAGEpack was a no-brainer. The time spent writing all of our calibration events and navigating the in-house database has reduced our time performing calibration events. The ease of use and features of GAGEpack has improved our overall gauge management and calibration events. Being in the Medical Device industry, the reports needed for gauge files and the audit trail feature makes it a perfect fit for our company. Being 21 CFR Part11 compliant was a must for us. The information provided about the Validation and the software being 21 CFR compliant helped us in making a quick decision to purchase GAGEpack. The customer service PQ Systems provides is above all. When calling for questions, a live person is on the phone. If no one is able to answer your call, it takes no time for them reach back out to you.

Cons

Using GAGEpack for 4+ years, I have not experience any issues using the software. Our company has been using the software for 5 months now. Any questions or modifications that we had were quickly answered by the PQ Systems team. Our calibration technician has not experienced any issues as well. The technician is very happy that we purchased GAGEpack for their daily calibration needs.

Response from PQ Systems

Justin - Thanks for sharing your experience with GAGEpack! It's been a pleasure working with you and Atrion!

Replied June 2018

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