

Hippo CMMS Software
FrontRunners
About Hippo CMMS
Hippo CMMS Pricing
Hippo Starter: $35 / User / Month Hippo Plus: $55 / User / Month Hippo Pro: $75 / User / Month
Starting price:
$35.00 per year
Free trial:
Available
Free version:
Not Available
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Hippo CMMS view floor plan
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Hippo CMMS User Reviews
OVERALL RATING
Showing 1 - 5 of 299 reviews

Marishia
Verified reviewer
Company size: 501-1,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
April 2019
Good for keeping maintenance tasks organized
I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.
Pros
Anyone can use it, and can be tailored to special requests.
Cons
This software is extremely functional. I wouldn't change anything.

Response from Hippo CMMS
Thank you for your review, Marishia! I'm glad Hippo is helping you and your team not only to keep track of your maintenance tasks, but also to streamline records and invoices for the A/P department. It's always great to hear when different departments take advantage of Hippo tools and features. Please don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com
Replied April 2019
Christopher
Company size: 51-200 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
February 2021
A rich tool that's keeps getting better and better
We are using Hippo to track the work for our engineering teams across our two hotels. It's a great tool and getting better all the time.
Pros
Hippo is fairly easy to set up and use and it's simple enough to easily roll out to other users. The recurring / scheduled WOs are great for PM. The recently-released app makes Hippo even easier to use when mobile -- a key feature for my organization. The calendar view is important for our team. I like the database query tool, but wish you could duplicate queries. The customer service is excellent! -- second to none!
Cons
The primary challenge for our organization using Hippo is finding WOs once open. It would be nice if there were a bucket/queue for NEW WOs awaiting assignment instead of having to search for them amidst all the other work orders. Search is getting better and easier with the app, but requires re-entering search criteria every time you click into a WO and back out. Also, it would be nice if there were a way to time-delay/park items ("snooze this for a week and the put it back in the queue to be assigned"). Lastly, I would love if there were a way to customize the WO field layout, remove fields, add custom fields and change whether ANY field is required or not (instead of the 4 that can be modified).
Reasons for choosing Hippo CMMS
Price and feature set. Hippo had everything we needed and nothing we didn't.
Reasons for switching to Hippo CMMS
The other product was slow and not customizable to our needs

Response from Hippo CMMS
Thank you, Christoper, for the honest review! We will definitely take your suggestions into consideration for what we could improve on, we always love to hear feedback on how we could become an even better product. Cheers!
Replied February 2021
Steven
Company size: 201-500 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
May 2022
Ease of use and everything being under one roof.
A positive one with relatively few bumps. Technical support is amazing.
Pros
Ease of use, scheduling, communication, reports, and especially technical support.
Cons
Initial set up of putting all the association's information into the software.
Reasons for switching to Hippo CMMS
Price. Old one felt outdated. Had everything we needed and wanted.
Corinne
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
October 2021
Small Site
The business support team is great. They are responsive & follow up to make sure the issue is resolved.
Pros
I like it that it is an electronic system for tracking Scheduled and Demand Work Orders. Reporting ability. Ease of Use it the number one reason for going with this software.
Cons
Expensive for small sites. Apps cost more
Reasons for choosing Hippo CMMS
Ease of use. End users are not comfortable with software, so the simpler the system, the better.
Thiago
Company size: 201-500 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
August 2019
An execellent tool
Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.
Pros
The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.
Cons
You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Response from Hippo CMMS
Hi Thiago, As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster. I know you are in touch with our support team often, and please continue to reach out to us. Have a great day and enjoy the rest of our summer! Mel Motoch
Replied August 2019