Hippo CMMS Software


 

Hippo CMMS is a cloud-based maintenance management system with CMMS features that suit a variety of industry needs, from manufacturing and healthcare to hospitality and education.

Hippo CMMS offers a graphical view of maintenance operations via Hippo Advanced Dash. Organizations can customize their account, import floor plans and drawings, and visually manage their assets and equipment.

Hippo Standard Dash offers clients a data-driven list to view maintenance information while the Hippo Calendar Dash allows for optimized workflow and resource planning.

Hippo offers work order management and preventive maintenance tools for effective work order tracking and submitting. The asset and equipment management tool houses all corresponding information, including ID tags and documents, in one centralized system.

The Hippo mobile app allows technicians to update and close out work orders on the go while Hippo Reports uses custom filters to generate relevant data.

 

Hippo CMMS - Work order submission
 
  • Hippo CMMS - Work order submission
    Work order submission
  • Hippo CMMS - Floor plan
    Floor plan
  • Hippo CMMS - Reporting
    Reporting
  • Hippo CMMS - Work order list
    Work order list
  • Hippo CMMS - Asset details
    Asset details
  • Hippo CMMS - Calendar
    Calendar
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

167 Reviews of Hippo CMMS

 

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Software Advice Reviews (70)
More Reviews (97)

Showing 1-20 of 70

Alejandra from Westport Realty, Inc.
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Hippo is a great way to make your Tenants feel cared for

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Hippo allows tenants to submit their maintenance request/needs for their spaces. I have used it in a commercial type of building so we have tenants that can request light changes, plumbing help, etc. Once they submit the request we can then dispatch a maintenance person to the job and once they have completed it they will update the system and the tenant will get the notification and can check progress from there anyway.

Cons

Because tenants can see the progress updates, if there is a delay in getting their problem addressed because there are no maintenance people available then they can see it and might call to ask what's going on. I like to send them a message myself and let them know that it is being worked on.

Review Source
 
 

Alejandra from NSB Associates, Inc.
Specialty: Real Estate Developer
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great for smaller businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I think the price is very good for the system and if you want to keep you life simple with out much confusion then this is the best program for a small business or a beginning business.

Pros

This was a very easy to use and simple product, it was able to provide all of the qualities of a program that I was looking for in a beginning scale. It was easy to learn to use and encompassed most of the what our company was looking for in a program like this.

Cons

There were some restrictions in the sense of what we needed. We have over 50 properties and over 200 tenants and there were some functions that did not separate the properties as needed.

Review Source
 
 

Samantha from Jamaica Public Service
Specialty: Commercial
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Very Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it is very easy to add items and for contractors to access their work orders

Pros

this is a very good application for small to very large property management and fleet.
very easy to use

Review Source
 
 

John from M. Palazola Produce
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Hippo offers Streamlined needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The best thing about Hippo is that is partnered with and architechural firm and will with coordinate them to create an asset management map of your facility.

Cons

There are limited options though. Color coding priority of management is not available, nor is their a list of immediate concerns.

Review Source
 
 

Clifton from Paterson Pacific Parchment Company
Specialty: Industrial
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Hippo CMMS - funny name, but nothing funny about this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User interface is easy, plus having this being a web based program really frees up server space. Support staff is knowledgeable and quick to respond.

Cons

Web based program is also its biggest fault, as you have no control over outages. There are VERY few, but they do occur. Don't let this scare you off, this CMMS is powerful and basic.

Review Source
 
 

Robert from Caldwell & Johnson Inc.
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great support in setting up the program

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Recommend that they integrate maintenance schedules when first developing the location spreadsheets.

Pros

easy to create a work request and have it process through the system. Data entry is very easy to use and the templates are in an excel format

Cons

Nothing as of yet, the functions are what I expected during the sales evolution. Training should be readily available to focus on different platforms, location template and scheduled maintenance templates

Review Source
 
 

Diana from Windmill Farms
Specialty: Food and Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Very professional to work with; great follow-up; good training

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use; cost effective for small business; allows for many users; training videos for new users

Cons

Completing spreadsheets for them to upload is VERY time consuming. If they require corrections, you can easily go over your uploading time frame which costs more $$

Review Source
 
 

Mike from Calvary Baptist Church
Specialty: Commercial
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

When your in the know Hippo is the way to go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Over all getting started with Hippo has had its bumps in the road, learning the system, as with any new process. The people I have worked with have been great and very responsive. The answers for your questions are there, in the software, settings, and in the how to's, as well as the help you receive from the personnel. As of this review we have had the system for around 4 months, still knowing, we have more to learn. But our system is up and running and people are using the system, which has been a great help, in capturing requests, that use to be mentioned in conversations, and forgotten about. Along with being able to track equipment and request histories. We can already see the benefit in going to this system.

Pros

Once you have All your data input into the system, it is a great way to manage service requests. For the general user, to input a request, teaching the information only takes minutes. Reoccurring work orders, can be setup from templates you can customize to your facilities. Searching the status of work requests, can be done by the clicking of a few boxes. The people I have worked with through the on boarding process have been great. Very quick to answer questions. And eager to get you setup and customized for your situation.

Cons

Starting from scratch there is a lot of data input, but to be fair that would be the case using any CMMS software. Learning the terminology of the system, takes a little getting use to. There is no app, as of 10/17, so for mobile it is a web page. The mobile and desktop views are different, and take a little getting use to.

Review Source
 
 

John from Christy Catalytics
Specialty: Industrial
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Not the best CMMS system I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are just starting a Maintenance Program, in the future we will need to go to a different program.

Pros

Its a good Starter Program,
Initial start up support was Good
program does create work orders and shows Status well

Cons

Cumbersome
Hard to close Work orders, you must click boxes Multiple times to get check marks to appear, and to type in readings
Cannot get Machine History with out looking at each work order issued for that specific piece of equipment

Review Source
 
 

Scott from Metropolitan Ministries
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Has helped our Maintenance Team reclaim several hours per week

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simplicity and customization. I love the ability to use software that feels unique to our organization and is intuitive to use.

Cons

I'm not a fan of the pricing structure, making use of buildings vs people, but it still worked for us.

 
 

Michael from Champlain College
Specialty: University/Student
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Effective system

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It was pitched to us as one of the first CMMS system and has continued to evolve with the market and that sure is what we have seen.

Cons

It can be hard to add new location and delete existing location from the system. Technical support is good but can take a while to ER someone on the phone.

 
 

David from Vision Properties
Specialty: Offices
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Worth the money, could improve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We wanted a work order system at a reasonable price and found this software does the job well. Just wish we could have an application where everything can take place there as opposed to checking emails then logging in via a browser. Also instead of emails I would prefer a text message letting me know to check the site.

Pros

Value, the easy tenant/requester interface, inventory tracking, work order system. Tenants have said they liked it so far.

Cons

No phone or tablet app, notifications sent via email. I don't like that everything needs to be done through the browser, makes it more cumbersome.

 
 

Justin from Marlin Tech
Specialty: Industrial
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I couldn't be more pleased!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it has everything I needed and the price was great. excellent customer service, easy to learn and use.

 
 

Jeff from Concord Community Schools
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Assistant Director of Facilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really like the work order system. It is an excellent system for tracking and running reports. We are still in the infancy stage, so we still have a lot of information to implement. I can not say enough good things about tech support. They are extremely knowledgable and very quick to respond. They are very patient when training and really want to see us succeed. I could not be happier about the support they have provided.

Pros

Work order tracking. Tech support.

Cons

I wish it supported Google Chrome. I wish I could modify some of the templates.

 
 

Branden from Mill Steel
Specialty: Mining and Metals
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My Experience with Hippo has been generally positive

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like that I am able to schedule all of my PM;s ahead of time with a variety of different options, and I am able to have all my demand work orders organized.

Cons

I don't like that Work Category is used throughout each facility. We have 5 facilities and if you click on work category for a demand work order its a giant mess since the categories go across all plants even though some categories are not needed at a specific plant. I also don't like how you can't type in a part number or breakdown the search for a part on work order is just work category. I would wish they at least added more categories like part type or location drop boxes to find parts if we won't be able to type in the part number or name at all to find it on the work order screen.

 
 

Anthony from Kettering University
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

Hippo CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this product for 3 years. It has provided a way for our maintenance staff a way to manage our preventative maintenance tasks in a more efficient way.

Pros

Visual interface
customer support
cost

Cons

Data input is somewhat intensive and the name sounds juvenile

Advice to Others

This is a very useful and versatile product. I recommend it despite its strange name. The interface and adaptability are useful for PM's and work orders and the visual interface is helpful for new personnel whenever they start working.

 
 

Josh from Oakland Hills Country Club
Specialty: Hospitality and Gaming
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Hippo CMMS is an absolute must for any business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After much research, I stumbled onto Hippo CMMS and decided it had all the features we needed at our organization at the right cost to meet our budget. Moving forward a year later, this software is now a crucial key to our success. The database is well organized and easy to configure to your establishment's needs and Hippo has a friendly customer support team that is extremely helpful when you run into any questions or concerns with a rapid response time. They are also releasing updates frequently increasing the functionality of software with each release. Our facility maintenance team have increased their efficiency and management staff are pleased that their requests no longer feel forgotten about or unimportant. I am looking forward to this next year and future years with Hippo and highly recommend this product to any business that is seeking a way to become more organized, efficient, and insightful.

Pros

-Well designed database structure
-Ability to add pictures and spec sheets to equipment
-Ability to add floor maps and plot locations which contain work orders in progress and a searchable history
-Cost effective
-Easy to use work order submission for employees
-Excellent customer support

Cons

-Main client only usable with browsers that support flash

 
 

Norm from Crystal, Inc. - PMC-Group
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Cloud based maintenance software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are just getting started with HIPPO CMMS. We are in the process of going live. So far, we are pleased with the system. We are a small manufacturing plant and are migrating from a manual, calendar based system with a limited number of users. It appears that this will fill our needs once we get up to speed on using it and fully roll it out. It provides a capability that we were sorely lacking in this area.

Pros

It has automated a number of manual steps and will save time on the administration end of issuing and retrieving work orders. It has a capability that we look forward to taking advantage of as we fully build and utilize the features of the software.

 
 

Eli from Hillel Hebrew Academy
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Good Software just not great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It worked fine for our school but you could tell it wasn't on par with something like School Dude.

Pros

Ease of use
My Guys were able to navigate fairly easily.

Cons

Not as polished as i would like it to be.
Can not make https style changes

 
 

Ron from Ron Smith P.Eng.
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Hippo CMMS- The Best Maintenance Management Software out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Last year we contracted with a regional educational entity to investigate CMMS products out there and then implement the software for 19 schools. We did a choice matrix based on cost, ease of use, functionality etc. and Hippo won hands down.
We were not disappointed with the product. The price was way less than competitors, it is easy to use, and we had excellent product support to get it going.

Pros

Canadian Company so we were not beat up with the exchange, price is based on number of buildings so we can have unlimited users, the product is web based so we do not have to have our own server, the company does automatic updates, data input can be from anywhere, workorders can be input and completed in the field via handheld device. Lots of actual people to help with initial input. Our suggestions for changes in the program were implemented at low cost and in good time.

Cons

At this point have no complaints.

Advice to Others

This is a great company doing business world wide but it feels like you are their only customer. Check them out!

 
 
 
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Showing 1-20 of 97

Jose from ITW Body & Fuel Division

July 2018

July 2018

Great software for maintenance and work orders management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Highly recommended if you are having issues with tasks management and time management with the maintenance of your facilities. The reports are easy to pull and download. Paperless and web-based is the way to go!

Pros

Having a web-based software with all the functionalities offered by this one was never an alternative until we tried and purchased this. Reports and easy of use from all user levels are definitely a plus.

Cons

The site and user forms could be more attractive visually, instead of just drop down boxes and blanks.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: July 2018

July 2018

 

Thanks for the awesome review Jose. We are really happy to hear that your experience with Hippo has been positive. Thanks very much for your suggestion on the user forms - we will connect with you if that is OK to get more details about what you would recommend for changes.

 

Jessica from Movati Athletic
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

hippo CMM is a great product to run a business in terms in maintenance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy access and follow up on Items

Pros

ease of inputting and following up with work orders. All staff c an use this and have access to work orders

Cons

sometimes it is slow on internet explorer, besides that it is fairly simple to use. hippo support always on time

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: July 2018

July 2018

 

Hi Jessica

Thank you for your feedback. With Hippo Version 6 you are no longer limited to Explorer. You now have been upgraded so the issues that you were experiencing should be resolved and the performance of the system should be a lot better. We'll reach out to you to see how your users are finding Version 6. Feedback from our other customers has been very positive. Plus you now have a heap of new features!

 

Victor from Stoneleaf Construction LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Hippo CMS Complex average solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hippo CMS is designed for robust on premise or scalable cloud hosted web service. It's multi language oriented, real time report of end users behavior and you can use a tree structure and a basic RTEditor, you are ready to use Hippo.

Cons

Hippo lacks some functionality in the back end to help writers, admins to collaborate. Some internal ticketing system for example would be ideal. JAVA integration features can raise the time lapse to deploy accurate customized CMS solutions.

Review Source: GetApp
 

Mark from MNSC

April 2018

April 2018

Works great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Will begin using this a while back and we found it very helpful right off the bat. It really helped with her needs and reduced maintenance time

Cons

I don't really have anything negative to say about this product however it took just a little bit longer than expected in the training for our team

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: July 2018

July 2018

 

Mark - thanks for the great feedback. The team is always encouraged by hearing what our users have to say. Our purpose is to make your job easier with our application and it sounds like we achieved this. Keep looking out for more updates and new features. Our developers are busy building great new stuff.

 

Erick from TwinStar Credit Union
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

The overall experience with HippoCMMS has been good. It is a great product for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to apply and view floor plan and enter work order directly from floor plan and equipment views. The unlimited users accounts, reports, documents, pictures, and specifications that can be added to equipment and facilities, mobile access, and preventative maintenance module.

Cons

It would be nice to be able to have more ability to customize reporting, Demand work order fields and dashboard. There is not the ability to create a work order via email submission or respond to notifications via email. When adding comments, it does not date stamp in the comment field of when or who made the comment.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: April 2018

April 2018

 

Hi Eric

Thanks so much for the helpful feedback. Feedback from our users is what drives our product forward. Please keep it coming.

More customization on reports and work order forms are slated for 2018. Stay tuned. Happy to hear you generally pleased with the software, support and value Hippo brings.

 

Mark from Haggai Institute
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Once set up, HIPPO does make managing your facility easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A better awareness of the facility, parts, pieces, costs, man hours, scheduling.

Pros

Keeping track of individual rooms/equipment service needs and records. Inventory at a glance. Reminders when you are low and need to order. That is done by the work order completion data entry, parts that are used are logged. HIPPO knows the minimum # of parts wanted on hand sends out the reminder.
Individual equipment I.E boilers, you can have a drop down list of all the replacement parts associated with each boiler for ease of ordering. Room records, you been called to the same room 3 times for plumbing issues. you can then look to find a cause.
Customer service requests are replied to very quickly. That day or you have an e-mail when you arrive to work.

Cons

I have just two
On work order search, it defaults to the very first work order #1 instead on the newest 2999. Printing was a one step process.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: April 2018

April 2018

 

Hi Mark,

We are happy to hear that Hippo is working well for Haggai Institute. Sounds like you are getting an awesome return on your investment and Hippo CMMS has helped your organization improve your maintenance operations. Keep the feedback coming and don't hesitate to contact our customer success staff - they are always eager to help and make things easier for you.

 

Wendel from Independent Healthcare Properties

March 2018

March 2018

As an administrator of 30 communities, HIPPO has been very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use, ability to customize the program for functionality and appearance, and timely customer support and opportunity to provide feedback and suggestions.

Cons

There are several features that are not part of the program YET that will be beneficial when integrated.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: April 2018

April 2018

 

Hi Wendel,

It has been a while since I have personally connected with you. You have been a long time Hippo user and you took on setting up your 30 communities on your own. Amazing..

Glad to hear that Hippo continues to be a helpful maintenance management solution for Independent Healthcare Properties. Our team looks forward to servicing you in the years to come.

Daniel

 

Steven from Bethlehem Parking Authority
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Its easy to use, informative, gets right to the point.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us stream line our processes and cut labor and paper use.

Pros

The ease of use, not only for the end user but for the whole team. From cradle to grave, it really is quite simple to use which is one of the elements we were trying to capture when exploring companies.

Cons

For what we need this software for, this is a perfect fit for our operation. We strictly needed a work order system and do not use most of the other features.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: April 2018

April 2018

 

Hi Steven,

Thank you for the great feedback! We are glad to hear that Hippo is meeting all of Bethlehem Parking Authority's needs. It always great to hear that Hippo is easy for the all your Users as that is one of our main goals! All of us hear at Hippo appreciate the review!

 

Chris from PVS Chemicals
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Hippo is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped to streamline our work orders

Pros

I like the fact the Hippo was very easy to learn and is user friendly. the customer service is outstanding.

Cons

The only negative I have about this software is sometimes there can be a delay between the pages when inputting items.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: April 2018

April 2018

 

Hi Chris -

So glad to hear that Hippo continues to be a helpful tool for PVS Chemicals. You have been a long time customer and we are happy to know that you are getting value out of the system.

We are working on improving the page load time for the admin grids - you should notice that the work orders and equipment list are loading much faster. More features and improvements to come ! Thank you for your feedback.

Daniel

 

Roy from DSG

March 2018

March 2018

Hippo has mad my job easier. it is easy to use and helps keep me orginized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

i have all my info in one place. I have all my preventative maintenance scheduled, and single source for everything.

Cons

when i send a work order to a vendor, it looks like it is from Hippo and not from my company. i wish we could install our company logo

Review Source: Capterra
 

Melvin from Island Hospital
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Quick, easy to assign task.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping track of your work and getting work done more timely.

Pros

Layout is easy to look and find tasks. I have all the tasks in one screen that is easy to look at. I can make recurring very easily.

Cons

Wish there was more search features. A way to look up completed tasks. Would like more search fields to choose from.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: March 2018

March 2018

 

Melvin,

We have heard a few times, compared to other CMMS programs, Hippo is very user friendly and easy on the eyes. There is not a lot of clutter, especially when you can customize that a User sees only what they need to. There are search fields on several of the grids. When creating work orders, there are search fields to locate your equipment or locations. You can find a key word search on reports. Regarding tasks, you can view any completed work order, using the Work Order Search feature. There you can find the old ticket and see what should be completed next. Thank you for the feedback, it is valued here at Hippo!

 

Rickey from Gateway Cummunity Service
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

works well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

make my job easy

Pros

makes my job easy. Easy to check work order. easy to keep track of work order. I can also pull work order up on cell phone. To me it the best

Cons

can not find nothing I don't like about this system I has seen others system and they are hard to work with. but this system is the best

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: March 2018

March 2018

 



"Makes my job easy."

Enough said! Thanks, Rickey!

 

Marta from Carnegie Foundation

March 2018

March 2018

Overall as a brand new user, easy to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the clean look of the interface and that's customizable to our needs. I think the site is easy to navigate.

Cons

It would be helpful to be able to modify PMs specifically after they have been initiated. I would like to be able to fix typos if any and also add tasks to a already generated PMs. I would also like to be able to completely delete a work order or PM.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: March 2018

March 2018

 

Hi Marta,

Yay! Carnegie Foundation is up and running!
PMs can be modified by any User that has permission to. That could be something that you would want to talk to the system Admin of Hippo from your organization. Hippo has the capability to really customize how a User experiences the program. We appreciate the feedback and the time you took to inform us.

 

Kimberly from AMERITAC, INC.

March 2018

March 2018

It takes a while to get use to it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer Service.

Pros

After you learn how to navigate through it; it becomes easy. If you have a problem and contact them they will get back to you in a timely matter.

Cons

sometimes I get different results when I am using a different program. For example, when I am running and extract report on Firefox, I get different results of chrome.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: March 2018

March 2018

 

Hi Kim,

Hippo's Customer Support team will be pleased to hear!

 

Brady from Mancinis Bakery
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Overall great software that is easy to use and solves the issue of tracking work orders.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to solve the problem of using word of mouth work orders. We can now track work orders and have a paper trail for work. This allows us to meet the strict standards in the Food Industry

Pros

-Easy to use
-Easy work order tracking
-Creates a paper trail for auditing purposes which is needed in the Food Industry
-Great customer support!
-Nice bar coding option to place a bar code on all pieces of equipment

Cons

- No dedicated app ( website based)
- Little customization
- No bar coding for parts which can make part inventory difficult

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: March 2018

March 2018

 

Hi Brady,

Keeping track of your work orders for internal or external purposes surely make things so much easier. We are thrilled to hear that Hippo provides you will the info m=needed to meet the strict standards in the food industry. Also, thank you for the feedback. Keep an eye out for our monthly webinars that all users are allowed to attend. That will help you learn more about Hippos existing and new features!

 

David from sacramento natural foods co-op
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

The software is functional but not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping a record of the work completed

Pros

You can log and keep electronic trail of the work completed on but inputting other items is cumbersome and very time consuming. The equipment list and plotting equipment is labor intensive and hard to figure out

Cons

There isn't any real instructions or help drop down menus explaining what the field needs or why it is needed. It would be great if it had a manual on line you could access while using it explaining how to do a certain data input field. it is trial by error method or wait 3 days to get an answer from support

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: March 2018

March 2018

 

Hi David,

When in the system click on the Support and Feedback panel. There you will be able to locate several of our Hippo guides and videos. Additionally, you can click on Feedback to contact our support team with any questions that you may have. I hope this helps when adding a new piece of equipment to your system.

 

Loren from Gensco

March 2018

March 2018

It has been an great software for us that has highly improved our process over paper work orders.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It increased our overall production by multiple people having visual progress over what was getting done. It eliminated lost work orders. It allows us to look up information much faster then going thru file cabinets for documents.

Pros

Easy to use and quick to learn. It is fast to move thru the steps. It allows multiple people to know where certain work orders are in process quickly. The reporting is good and allows you to look up items that may need replaced quickly.

Cons

There aren't many options for customization. There have been times that we would like to do something where we couldn't and the option wasn't there to even create a customization.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: March 2018

March 2018

 

Thanks Loren for the feedback. Glad to hear that over the past 1-2 years Hippo has been doing well for you. You will be happy to know that we are adding more customization features this year. You are not alone, many of our users have requested and our development team has the project slated for this year. We look forward to working with Gensco for many more years... please keep the feedback coming and thanks for the review.

Daniel - GM

 

Melissa from RH
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Hippo CMMS is great for managing all of our facilities maintenance work order needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use Hippo software to manage maintenance work orders only. It is user friendly and simple to navigate. Makes it easy to communicate with my team and prioritize tasks.

Cons

Would like if there was an iphone app so it was easier to use on a mobile device or tablet. Do not like the mobile version.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: March 2018

March 2018

 

Hi Melissa,

We are glad to hear that Hippo is helping to organize all your facility needs!

 

Jason from Chatsworth Products Inc.

March 2018

March 2018

It is a great tool for our PM's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. I use the software daily for maint and for our PM process. I like being able to look on a calander to see what is due each day.

Cons

None really. I am really happy with the software. Maybe having a few less que's in the Filter area. It can be a little clogged up.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: March 2018

March 2018

 

Hi Jason,

Our Calendar features seems to be a favorite among maintenance techs. Seeing what is due on any particular day, which preventative maintenance tickets are coming up, or even what tickets are associated to certain technician are a real advantage. We are glad to hear you are enjoying Hippo. We really appreciate the teedback!

 

Ferdinand from Stein Eriksen Residences

March 2018

March 2018

Great help working with our work orders and PMs.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Is easy to use. Even those new with computer use can easily use this application. Creating work orders is fast and easy. And it even allows for search and tracking work orders for follow-up and completion.

Cons

Only thing hard for me is generating reports. Like if I want to send email to my bosses so they can see what was accomplished for a given period of time.

Review Source: Capterra

  Response: Hippo CMMS, Hippo CMMS

Date: March 2018

March 2018

 

Hi Ferdinand,

Hippo is known as being user friendly, so to hear you state that you do not have to be tech savvy to use our system is great! Thanks for that feedback! Regarding reports, you can save your reports in Hippo and have them scheduled to be emailed to you or anyone else. Be sure to click on the Support and Feedback tab when in the system. You can find several Hippo guides and videos to show you how!

 
 
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