Housecall Pro Software

Housecall Pro Software

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FrontRunners 2022

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About Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more. Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation. Clients can book services via HouseCall's on...

Housecall Pro Pricing

BASIC PLAN: $49/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support ESSENTIALS PLAN: $129/month billed annually - 1-5 Users Features: All features from BASIC PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support MAX PLAN: $279/month billed annually - 1-8 Users Features: All features from ESSENTIALS PLAN + Customizable Reports + Employee GPS Map Tracking MAX+ PLAN: Contact for pricing - 15+ Users Features: All features from MAX PLAN + Advanced Reporting + Strategic Account Manager

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

Easy to Use
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Housecall Pro Reviews

Overall Rating

4.72

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 2,633 reviews

User Profile

Ryan

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2022

Great software that has really helped us take our remediation business to the next level.

HousecallPro has helped us take our business to the next level and makes dispatching, estimating, and bookkeeping much easier. I've used other competitive products in the past, but nothing has come close to the features of HousecallPro.

Pros

Price list flexibility, automated emails, estimate approvals and invoicing, and dispatching to make sure everyone's on the same page.

Cons

The automated emails should absolutely be tied to job tags, but because they're tied to customer tags, we have to add and remove them vigilantly if we have repeat customers with multiple properties or different service needs. I wish the estimate approval process was more of an eSignature process as opposed to any party just clicking a button.

Reasons for switching to Housecall Pro

mHelpDesk's only benefit was the integration with HomeAdvisor. But otherwise it was garbage by comparison.

Response from Housecall Pro

Hi Ryan, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Replied June 2022

Jean

Company size: 2-10 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2022

Top Choice for Scheduling

Housecall Pro was refreshing to use after searching through many softwares and going through many demos from others. The website is easy to use and doesnt overwhelm users with unnecessary features.

Pros

The aesthetics of the online log in are great, it is not too overwhelming and easy to navigate. Our office admin team loves being able to log in from anywhere and not have to download a software to access it. We also love the ability to generate reports and export them.

Cons

We would like to see a feature to track parts ordered and inventory.

Reasons for choosing Housecall Pro

Housecall Pro offered better customer support and service. The features were exactly what we were looking for. The trial went smoothly and after reviewing many different alternatives we concluded this would suit our needs the best.

Reasons for switching to Housecall Pro

Wintac was used for 20+ years and was ending their service. We needed to find a new system that we would hopefully use for another 20 years or more.

Response from Housecall Pro

Hi Jean, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro.

Replied May 2022

Steven

Company size: 2-10 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

October 2022

These Geniuses decided to eliminate telephone support

Horrible

Pros

The lack of telephone support ruined the software program for me.

Cons

HousecallPro decided to eliminate telephone support. Support consisted of chat and emai. I quit and went elsewhere to a company that decided that their customers were important enough to talk to. Then, a few weeks ago, out of nowhere. HCP started telemarketing me trying to get me to sign up with them again. When I told them that I was happy with the new CRM software program that I switched to, the salesman informed me that HCP once again offered telephone support and would I consider returning to HCP. I said no and I asked them not to call me again. I have since received three more calls and they wont leave me alone.

Response from Housecall Pro

Hi Steven, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. I know there was a major bug in the system last week that has now been fixed, but we'd love to chat if you're open. Thank you, Justin B.

Replied November 2022

Victoria

Company size: 1 employee

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

August 2022

Great houskeeping service software

Its been wonderful though its a bit overprived in my opinion

Pros

I love the fact that it os super easy to use and its a efficient software

Cons

Nothing that i can think of except i wish it was less expensive

Reasons for choosing Housecall Pro

Best program, easiest to use and fit my needs well

Reasons for switching to Housecall Pro

I didnt much care for quickbooks and was trying to find the right program for my needs

Response from Housecall Pro

Hi Victoria, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Replied August 2022

Andrew

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

May 2022

The Best For Less

Outstanding product that has allowed our business to flourish as a top certified partner, providing a valuable scheduling key to our business model.

Pros

Houscall Pro offers the power and packaging of a large CRM/FSM at a fraction of the price point. No crazy per user rates, no wild addon costs, just packages that are flat rate, affordable, and well within the budget of even the smallest home services business.

Cons

Some features when released are generally half finished or in beta when they really need more time to cook, but they are desperate to try and satiate the cravings of their thousands of users

Reasons for switching to Housecall Pro

Way cheaper, way more sensible, way less complex without all the unnecessary bumf

Response from Housecall Pro

Hi Andrew, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Replied May 2022

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