--- title: "IBM Maximo Application Suite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IBM Maximo Application Suite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IBM Maximo Application Suite is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/ibm-maximo-application-suite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Equipment Maintenance Software](https://www.softwareadvice.com/cmms/equipment-maintenance-comparison/) / [IBM Maximo Application Suite](https://www.softwareadvice.com/cmms/ibm-maximo-application-suite-profile/) / IBM Maximo Application Suite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/cmms/ibm-maximo-application-suite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/ibm-maximo-application-suite-profile/alternatives/) # IBM Maximo Application Suite User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 83 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 39 reviews (47%) - 4 stars: 33 reviews (40%) - 3 stars: 7 reviews (8%) - 2 stars: 3 reviews (4%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I like that Maximo Application Suite covers most of the business areas for any industry with a big variety of adds on to suite any industry, with very good customer support and a competitive user interface comparing with their competitors - It is nice to be able to view a history of the work order without having to dig through files. - The flexibility that IBM Maximo offers allows my company to utilize a single software for numerous purposes. ### Most mentioned cons - Used to manage MOC's, reliable system with good features but not user-friendly - Very very slow to add each and every asset to the tree. ## IBM Maximo Application Suite customer reviews Showing reviews 1-25 of 83 (page 1). ### Great for inventory management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The maintenance branch of my company uses Maximo to keep track of our warehouses inventory and help fulfill janitorial orders to all the buildings on campus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Maximo is very organized and highly customizable. It excels at inventory management. It's also very easy to learn, I can teach new workers the basics of how to use it for the uses they need it for in a short amount of time. #### Cons Since it is self hosted, there are times that it can be slow because of server problems or heavy use. Make sure you're running Maximo on a server that's powerful enough for your use. --- ### Functional but not intuitive - Overall rating: 4/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used to manage MOC's, reliable system with good features but not user-friendly #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ability to auto-select required reviewers based on the type of project #### Cons Large learning curve to use it, not intuitive --- ### Not user friendly - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it for time sheet tracking, purchasing processes, and other processes. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Maximo has a wealth of functionality built in which means you can do more with a single program. This allows for a single point of use program which is potentially more efficient. #### Cons This software is not user friendly at all! I have used a lot of difficult software but this one is the least user friendly I have encountered in a long time! It really detracts from the positives of the software. --- ### The most comprehensive asset management software in the market - Overall rating: 4/5 - Reviewer: Miley M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered IBM Maximo is a powerful software that is loved by us and our clients when they figure out the ease of use and how they're capable of managing their large base of assets with the extensive capabilities of Maximo. This masterpiece from IBM is very powerful and can be used for different applications. One great example of how the software can be used is to assign tickets to different employees based on the type of work they do. Maximo allows employees to choose from a wide range of applications. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Maximo is one of IBM's masterpieces, with true comprehensiveness to manage enterprise assets. It is powerful and versatile, and it's easy to use. It's by far the only end-to-end asset management software on the market. It can serve as a centralized database for your equipment, and it will help monitor and manage your assets. If you have a lot of equipment, Maximo is the way to go. It can help you keep track of everything, and it has all of the tools you need for managing, maintaining, and servicing your equipment. #### Cons I find the product's ease of use to be its best feature and also the most frustrating. The user interface is confusing when attempting to learn how the program functions; modules have similar features, but not all of them are intuitive. I switch between browsers depending on which one works best for different tasks. --- ### theres alternatives, but IBM maximo perform at it cost - Overall rating: 4/5 - Reviewer: Bima H. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As someone who has been using IBM Maximo Application Suite for the past 2 years, I can confidently say that it is an exceptional asset management solution. During this time, I've come to appreciate its intuitive and user-friendly interface, which has made it easy for me to manage my assets efficiently.One of the features that I particularly like about Maximo is its ability to integrate with other IBM technologies and products, allowing me to streamline my operations and reduce complexity. This has been a huge help in ensuring that my assets are well-maintained and that downtime is kept to a minimum.Another aspect of Maximo that I appreciate is its customization and scalability. Whether I'm working with a small asset base or a large one, I've found that Maximo is highly adaptable and can grow with my needs. Additionally, I've been impressed by the security features built into the software, which provide me with peace of mind knowing that my sensitive information is protected.Finally, I've found Maximo to be highly configurable and flexible, allowing me to easily adapt to changing business requirements. Whether I'm looking to optimize my asset management processes or simply manage my assets more effectively, Maximo has been an indispensable tool.In conclusion, I would highly recommend IBM Maximo Application Suite to anyone looking for a comprehensive and effective solution for managing their assets. Based on my own experience using the software for the past 2 years, I c #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Comprehensive asset management solution: IBM Maximo Application Suite offers a range of capabilities, from asset lifecycle management to maintenance and repair operations, that help organizations optimize their asset performance, minimize downtime, and reduce costs. #### Cons Implementation and maintenance costs: The cost of implementing and maintaining IBM Maximo Application Suite, including the software itself and any associated services, can be substantial. Additionally, the initial implementation and ongoing maintenance and upgrades may require significant resources. --- ### Asset Management, Monitoring and Predictive Maintenance in a single tool - Overall rating: 4/5 - Reviewer: Rania S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The IBM Maximo system is one of the best software that I have used. It has made countless tasks easier. There are many reports that can be customized to the needs of the company. The reports can be used to make decisions to help improve productivity and quality of service while keeping up with maintenance and failure predictions to prevent any previous failures from happening again in the future with the detailed in-depth historical reports. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I have been using Maximo for about 2 years and have been very happy with the ease of use and the reports it generates. I have been using Maximo to track our equipment and work order requests. I have found the maintenance history reports to be helpful in predicting equipment failure. I also use it to track employee time and generate reports on individual employee work habits. It would be nice if it could compare time worked from day to day, but it does not so far. #### Cons Maximo has many features that can be useful to businesses, but it may also be confusing for some users. The software is expensive, and much of its cost may be due to its advanced feature set. --- ### Best software for Asset Management still, but needs continued investment to remain leader - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros - Industry Solutions, specific for each industry. - The product is definitely the most mature. - Extremely flexible. - User groups for my industry, great to share best practices #### Cons - Still expensive, but it is the premium product. - Customer support is ok. --- ### Robust FM software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Tracking of work orders and service requests is great, also assigning job codes to preventative maintenance plans and labor hour tracking. #### Cons Ability to make changes or customizations to software --- ### Old Fashioned Business Workflow System - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As final user, I never enjoyed that program. It is very hard to use and boring. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 2/5 #### Pros I dont have any feature I liked about the product. This might be a good solution for software engineers who are dealing with design of workflows etc but this is not a product for final user. #### Cons User interface is really really bad. Its user interface does not encourage you to use it. Even filling a simple from for raising a ticket is becoming a headache. --- ### IBM Maximo - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered This application is used in order to manage the assets of our company more effectively. Entity,Inventory,Purchasing and Used in Service Management #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This application is used in order to manage the assets of our company more effectively. Entity,Inventory,Purchasing and Used in Service Management. #### Cons Very useful software, no negative side. --- ### Maximo - Overall rating: 4/5 - Reviewer: Johnny G. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered we are able to view all job details in one place therefore do not need 6 other systems open to gather all of the information before the job goes ahead as we did previously. with updating permits in real time it has saved money on fines. overall apart from afew negative things listed Maximo is a good buy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros * the dig teams that use maximo close jobs correctly and in real time stopping fines on permits. * easy to view all information * easy to see notes added by the office with regards to customer information so nothing is missed whilst out on site. * we can update pictures to the teams * pin point locations of digging. * attach gas drawings to the job so the teams are digging safely. #### Cons * maximo has a tendancy to freeze * if teams are in a bad signal area it can cause permits to not be updated in time. * alot of the time i need to reset my password * on a small screen it sometimes looks to much for the teams out in the field. --- ### Work order tracking made easy! - Overall rating: 4/5 - Reviewer: OreOluwa O. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it gets the job done regardless of the time out. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The fact that you have records of work orders/job from years ago!!! #### Cons It sometimes takes time load, causing lagging. Also don't like how quickly it times out --- ### Great tool for asset management - Overall rating: 5/5 - Reviewer: Jaime H. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our tooling and maintenance departments are making the best of this tool for asset management. Also, integration with MES system ensures we are always using properly maintained and calibrated equipment. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Very robust platform for asset management. You can configure all sorts of tasks and manage not only tools and machines but all can of assets. Programing and tracking of preventive maintenance. Inventory control. Ability to interface with other systems, like MES. #### Cons Requires going through a good amount of learning curve for end users, but nothing overcomplicated. --- ### Maximo Review - Overall rating: 5/5 - Reviewer: Tara Y. - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I spent 10 yrs using Maximo for a previous employer. The desktop version is very easy to use. There were several issues getting ipads to sync up the correct inventory numbers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The functions that I needed worked very well #### Cons There were a lot of functions that weren't needed. Needs more customization. --- ### Maximo Review - Overall rating: 4/5 - Reviewer: John W. - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Once your learn how to use all the functions, a very capable system for WO's, parts, etc. Used it on a daily basis. #### Cons It took some training on how to use it properly. There are a lot of features, not sure if you could really use them all. --- ### Review of Maximo - Overall rating: 3/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used other for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Form a user view, it's a good way to track the request form the consumer. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Maximo is a tool that we user to make request with consumer. It's help us to make follow of they problem. #### Cons Customer doesn't have a message when a ticket is open and it's the same thing when the ticket is close so we receive call form consumer to know where is they resolving problem is. --- ### Maximo Administrator's Review - Overall rating: 4.5/5 - Reviewer: Ken G. - Industry: Utilities - Product usage: Used unspecified for more than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4.5/5 #### Pros Maximo is a very "all inclusive" software that can be used for whatever your business needs are; flexible enough to adapt to your business; and meets industry best practices to help set process standards. Maximo UI's are very easily configurable to provide a look and feel that suits your needs and allows your legacy process work flows to be automated. #### Cons Maximo can be very complex during initial implementations and certain upgrades. --- ### Maximo Review - Overall rating: 4/5 - Reviewer: Chris c. - Industry: Utilities - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3.5/5 - Functionality: 4/5 #### Pros The ability to configure the application, particularly in the recent versions. We're currently on 6.2 which has limited configurability, but version 7.x and greater seem to have an extensive amount of configurability without the need for customization. #### Cons The overall user interface of the application. I'd like to see it modernized. --- ### Excellent asset management software - Overall rating: 4/5 - Reviewer: Melanie L. - Industry: Utilities - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Value for money: 3.5/5 - Customer support: 4/5 - Functionality: 4.5/5 #### Pros The software is user friendly and is very flexible to meet our demands. #### Cons The product licensing structure is expensive. At our company, we are currently competing with an Oracle product. With Oracle, when you have the license to one module, you have access to all of the other modules. --- ### IBM Maximo Asset Management is an excellent product - Overall rating: 4.5/5 - Reviewer: Kennedy O. - Industry: Utilities - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4.5/5 - Functionality: 5/5 #### Pros It can be configured just in any way that meets the customer's requirements, well built product that can integrate with the other enterprise systems easily. #### Cons Product is very expensive and getting the right talent to implement and support is always a challenge to many companies. --- ### Long time Maximo user - Overall rating: 4/5 - Reviewer: Sam G. - Industry: Utilities - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3.5/5 - Customer support: 3.5/5 - Functionality: 4/5 #### Pros Configuration from front end. Ease of use. The envirosphere associated with the product. #### Cons Just so much to learn for any individual, and both training and documentation are difficult to manage just because of sheer volume. --- ### Maximo, Asset Management Program for RED Rochester. - Overall rating: 4.5/5 - Reviewer: Larry S. - Industry: Utilities - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is versatile and expandable. Many modules cover a wide variety of needs, as a maintenance management tool, financial tool, and as a purchasing tool, to name only a few. Each module ties together and relates all transaction back to the asset. Projetech has proven itself as a knowledgeable and service-minded company. Projetech is able to offer many new ideas and innovative solutions to meet the customer's needs. Projetech's management of the Maximo program is the best! #### Cons None. This product is one of the highest-rated product on the market, and we have not been disappointed in fourteen years! --- ### Maximo review - Overall rating: 3/5 - Reviewer: Selva N. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Highly customizable Useful asset tracking and management tool Can be accessed from PC as well as mobile #### Cons Not user friendly. Take long time to load documents in the system. --- ### The state of the art in IOT sw for controlling plants, buildings, equipments etc. - Overall rating: 5/5 - Reviewer: Luigi S. - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros IBM Maximo is the state of the art of the software controlling buildings, plant, equipements. It's the real Internet of Things #### Cons No major cons for this software, except the direct support from IBM; it's a little slow and it's better to be in touch witha skilled reseller. --- ### Maximo is the way to go! - Overall rating: 4/5 - Reviewer: Angie L. - Industry: Food & Beverages - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3.5/5 #### Pros I like how organized it is, how easy it is to use the QBRs to fit our company's results. Projetech is a fantastic company. Everyone is so very helpful; they are very organized, and they follow up quickly to see that your issue is resolved in a timely manner. I have never worked with a more organized support group than Projetech. #### Cons I have not used the software long enough to have a least. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/ibm-maximo-application-suite-profile/reviews/?page=2) --- IBM Maximo Application Suite Reviews, Pros and Cons - 2026 Software Advice