--- title: "IBM Maximo Application Suite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IBM Maximo Application Suite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IBM Maximo Application Suite is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/ibm-maximo-application-suite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Equipment Maintenance Software](https://www.softwareadvice.com/cmms/equipment-maintenance-comparison/) / [IBM Maximo Application Suite](https://www.softwareadvice.com/cmms/ibm-maximo-application-suite-profile/) / IBM Maximo Application Suite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/cmms/ibm-maximo-application-suite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/ibm-maximo-application-suite-profile/alternatives/) # IBM Maximo Application Suite User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 84 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 39 reviews (46%) - 4 stars: 34 reviews (40%) - 3 stars: 7 reviews (8%) - 2 stars: 3 reviews (4%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I like that Maximo Application Suite covers most of the business areas for any industry with a big variety of adds on to suite any industry, with very good customer support and a competitive user interface comparing with their competitors - The flexibility that IBM Maximo offers allows my company to utilize a single software for numerous purposes. - It is nice to be able to view a history of the work order without having to dig through files. ### Most mentioned cons - Used to manage MOC's, reliable system with good features but not user-friendly - Very very slow to add each and every asset to the tree. ## IBM Maximo Application Suite customer reviews Showing reviews 1-25 of 84 (page 1). ### Maximo is extensive tool to utilities sector operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered IBM should come forward and ask customers issues in Maximo, and assist them with support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros stable product, cover lots of areas which are usually required in any industry to run their operations. #### Cons Expensive, Deployments are only through MDS --- ### Functional but not intuitive - Overall rating: 4/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used to manage MOC's, reliable system with good features but not user-friendly #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ability to auto-select required reviewers based on the type of project #### Cons Large learning curve to use it, not intuitive --- ### Not user friendly - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it for time sheet tracking, purchasing processes, and other processes. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Maximo has a wealth of functionality built in which means you can do more with a single program. This allows for a single point of use program which is potentially more efficient. #### Cons This software is not user friendly at all! I have used a lot of difficult software but this one is the least user friendly I have encountered in a long time! It really detracts from the positives of the software. --- ### The most comprehensive asset management software in the market - Overall rating: 4/5 - Reviewer: Miley M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered IBM Maximo is a powerful software that is loved by us and our clients when they figure out the ease of use and how they're capable of managing their large base of assets with the extensive capabilities of Maximo. This masterpiece from IBM is very powerful and can be used for different applications. One great example of how the software can be used is to assign tickets to different employees based on the type of work they do. Maximo allows employees to choose from a wide range of applications. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Maximo is one of IBM's masterpieces, with true comprehensiveness to manage enterprise assets. It is powerful and versatile, and it's easy to use. It's by far the only end-to-end asset management software on the market. It can serve as a centralized database for your equipment, and it will help monitor and manage your assets. If you have a lot of equipment, Maximo is the way to go. It can help you keep track of everything, and it has all of the tools you need for managing, maintaining, and servicing your equipment. #### Cons I find the product's ease of use to be its best feature and also the most frustrating. The user interface is confusing when attempting to learn how the program functions; modules have similar features, but not all of them are intuitive. I switch between browsers depending on which one works best for different tasks. --- ### theres alternatives, but IBM maximo perform at it cost - Overall rating: 4/5 - Reviewer: Bima H. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As someone who has been using IBM Maximo Application Suite for the past 2 years, I can confidently say that it is an exceptional asset management solution. During this time, I've come to appreciate its intuitive and user-friendly interface, which has made it easy for me to manage my assets efficiently.One of the features that I particularly like about Maximo is its ability to integrate with other IBM technologies and products, allowing me to streamline my operations and reduce complexity. This has been a huge help in ensuring that my assets are well-maintained and that downtime is kept to a minimum.Another aspect of Maximo that I appreciate is its customization and scalability. Whether I'm working with a small asset base or a large one, I've found that Maximo is highly adaptable and can grow with my needs. Additionally, I've been impressed by the security features built into the software, which provide me with peace of mind knowing that my sensitive information is protected.Finally, I've found Maximo to be highly configurable and flexible, allowing me to easily adapt to changing business requirements. Whether I'm looking to optimize my asset management processes or simply manage my assets more effectively, Maximo has been an indispensable tool.In conclusion, I would highly recommend IBM Maximo Application Suite to anyone looking for a comprehensive and effective solution for managing their assets. Based on my own experience using the software for the past 2 years, I c #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Comprehensive asset management solution: IBM Maximo Application Suite offers a range of capabilities, from asset lifecycle management to maintenance and repair operations, that help organizations optimize their asset performance, minimize downtime, and reduce costs. #### Cons Implementation and maintenance costs: The cost of implementing and maintaining IBM Maximo Application Suite, including the software itself and any associated services, can be substantial. Additionally, the initial implementation and ongoing maintenance and upgrades may require significant resources. --- ### Great for inventory management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The maintenance branch of my company uses Maximo to keep track of our warehouses inventory and help fulfill janitorial orders to all the buildings on campus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Maximo is very organized and highly customizable. It excels at inventory management. It's also very easy to learn, I can teach new workers the basics of how to use it for the uses they need it for in a short amount of time. #### Cons Since it is self hosted, there are times that it can be slow because of server problems or heavy use. Make sure you're running Maximo on a server that's powerful enough for your use. --- ### Best software for Asset Management still, but needs continued investment to remain leader - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros - Industry Solutions, specific for each industry. - The product is definitely the most mature. - Extremely flexible. - User groups for my industry, great to share best practices #### Cons - Still expensive, but it is the premium product. - Customer support is ok. --- ### Robust FM software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Tracking of work orders and service requests is great, also assigning job codes to preventative maintenance plans and labor hour tracking. #### Cons Ability to make changes or customizations to software --- ### Old Fashioned Business Workflow System - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As final user, I never enjoyed that program. It is very hard to use and boring. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 2/5 #### Pros I dont have any feature I liked about the product. This might be a good solution for software engineers who are dealing with design of workflows etc but this is not a product for final user. #### Cons User interface is really really bad. Its user interface does not encourage you to use it. Even filling a simple from for raising a ticket is becoming a headache. --- ### IBM Maximo - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered This application is used in order to manage the assets of our company more effectively. Entity,Inventory,Purchasing and Used in Service Management #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This application is used in order to manage the assets of our company more effectively. Entity,Inventory,Purchasing and Used in Service Management. #### Cons Very useful software, no negative side. --- ### My Maximo experience - Overall rating: 4/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Machinery - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Overall it's a powerful software that can easily handle a company's inventory and workflow management. I would however offer an in depth training to employees using the software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This software is loaded with tons of tools to manage inventory, and general work flow in the industrial environment. We use it for logging and taking repair work orders, handling of parts orders and fufillment and job scheduling. #### Cons The interface is really hard to use. There's so many options and hidden menus that you can get lost easily. Setting up your home page takes a long time but once it's set up i's easy to use. #### Reasons for switching to IBM Maximo Application Suite Company switched. It wasn't my decision. --- ### Maximo - Overall rating: 5/5 - Reviewer: rekha n. - Verified reviewer: Yes - Industry: Information Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been widely used in IBM and other organizations, for ticketing purposes. It helps in documenting the IPC activities to the required customized level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool provides ITService management ticketing tool Options with low cost. It has features at par with competitive tools, providing Incident, problem, change modules. #### Cons service level reporting module can be improved --- ### Three years of use - Overall rating: 4.5/5 - Reviewer: Scott K. - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros The product is very straightforward and easy to use. With a little work and thought on the input end, the system grows itself into a very powerful tool. The gentlemen who performed my startup took time with me and reviewed what I was looking for out of the system. Then they ran a quick, mocked-up model to ensure the outcome was what I really was looking for. I was able to provide all my input data in simple Excel spreadsheets that they scrubbed and uploaded into the system, and it has been growing since. They are highly supported; I am still treated with the same attention and aggressiveness as I was when we first started. Every couple months, I look to have additional reports and queries created, and the same amount of professionalism is still shown with each request. #### Cons With the way we have the system set up, we have 10 different locations. The only drawback is if we transfer an asset from one plant to another, the receiving plant can not see the asset history. We have the system set up so each plant only sees its own assets, so this way, they just have the options of choosing the asset for their work orders. This way, they are charging the labor and part to the correct assets. --- ### Great Asset tool - Overall rating: 4/5 - Reviewer: Jaime D. - Verified reviewer: Yes - Industry: Railroad Manufacture - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software to keep track of your assets and the status of them #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros This software is ideal for companies with a lot of assets to keep track of. I use the tool to run reports on the status of changes made to our trains but I know it has the capacity to do so much more. #### Cons It isn't all that user friendly but with the right teacher it is easily navigated. The software can be slow at times but then I deal with a lot of data which may be why --- ### Least usable software for inventory, I have used - Overall rating: 2/5 - Reviewer: Marshall K. - Industry: Primary/ Secondary Education - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Seems that if I wanted a 1980s interface, I would have kept my old Comadore #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Good for creating a spread sheet . Nothing more to say. #### Cons Very difficult to add any other search when inside of your inventory. Has about as much intuitiveness built in to it as a rock has. --- ### Maximo User / Administrator for the past 20+ years, very flexible - Overall rating: 4/5 - Reviewer: Wayde P. - Industry: Oil & Energy - Product usage: Used unspecified for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Value for money: 3.5/5 - Customer support: 3.5/5 - Functionality: 4.5/5 #### Pros The good and bad is the flexibility of the product. Each company implements and utilizes the software differently. But, companies who have similar issues can share solutions through the numerous User groups, like MUWG and GOMaximo. In addition to being a great asset / maintenance management package, it is also a developmental platform so it can be configured to solve many problems and replace in-house systems. #### Cons Being so flexible, there are times, especially when upgrading to a newer version, that it is difficult for IBM to duplicate issues we are having. --- ### This system is to Expensive and Complex for unless your business is Maxim - Overall rating: 1/5 - Reviewer: Kenneth G. - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Stream line the data base make it more user friendly put some training videos online for everyone to use for free. The system is for companies that have computer geeks not to maintenance people who are alawys getting budgets slashed.Keep it simple stupid most of the time it's a flashy front program and the real work is done with excel,word or Google products. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The name is short. It looks good it is web based the icons are bright the drop down menus help.The customer services is great as long as you pay the fees Not worth it other programs compete at a fraction of the cost. #### Cons To complex a system for most businesses you have to have a staff dedicated just for the system. 450 page manual that never gets read who has time. Companies use it for show no for work because it takes to long to learn it and if you have a problem with it your stuck. Labor intense system others can do with petty cash funds. --- ### Asset Management Software - Overall rating: 4/5 - Reviewer: Jason W. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used other for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience with this product is positive however definitely need a way to bulk create assets. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Very comprehensive for you to build asset management trees. This allows you to add all components of an asset to track maintenance and life cyle. #### Cons Very very slow to add each and every asset to the tree. Gearbox, actuator, valve etc. Year of installation and any attributes you wish. --- ### Maximo Consulting for several companies in Brazil - Overall rating: 4/5 - Reviewer: Marcelo F. - Industry: Information Technology and Services - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2.5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The flexibility of the product, that can interface with anything with a .txt file generation and the possibility to easy adapt any new system, also the web services and the programming script languange #### Cons Price is too high. It really is an excellent product, but the price does not allow the SMB market to use it --- ### Maximo technical architect - Overall rating: 3.5/5 - Reviewer: Jagadish Y. - Industry: Oil & Energy - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4.5/5 #### Pros SOA frame work,applications supports maintenance domain #### Cons Need focus more FMEA analysis and enhance product to handle important Reliability concepts,the way SAP is coming as a single platform for enterprise giving customers to re think on having separate infrastructure for Maximo. --- ### Comprehensive EAM system - Overall rating: 3/5 - Reviewer: Debbie B. - Industry: Oil & Energy - Product usage: Used unspecified for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1.5/5 - Value for money: 2.5/5 - Functionality: 3.5/5 #### Pros Controls for change management and P to P. Integration to other systems to support full business processes. Ability to make config changes. #### Cons Not user friendly for end users who are not very IT literate. Upgrades are horrible Licensing is expensive --- ### I used maximo for 6 month, a great solution but difficult to used - Overall rating: 4/5 - Reviewer: Alonso V. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Amazing integration capabilities. In addition, the solution has many features in the box that accelerates the adoption #### Cons It is difficult to use, because it has many funcionalities. Additionally, the user interface is very recharged --- ### Maximo Asset Management - Overall rating: 5/5 - Reviewer: Maryann W. - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered Very pleased with Maximo. Especially as we head into Asset Management. We've been on Maximo since 1997. Currently on 7.5. Upgrading to 7.6 in 2017/2018. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to capture data on Work Orders. Notes, labor, materials, purchasing, invoicing and attachments. We also utilize routes, condition monitoring, and meters. Would like to know more about Asset Heath. --- ### Maximo version 4 to version 7.5 in a single bound. - Overall rating: 5/5 - Reviewer: Ruan V. - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Maximo is web-based and relatively easy to navigate. Projetech made the switch between versions as seamless as possible with such a huge gap between with very little lost work time. They are always available to answer any questions or to talk me through learning something new. #### Cons Our version jump was so huge that the old and the new do not communicate well. The thing I like least about Projetech is that they are so far away. I'd like to be able to drop in and visit. --- ### Maximo - Overall rating: 4/5 - Reviewer: Trevor B. - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Maximo provides So many benefits when running a large maintenance team. It has many features others miss when trying to be the best CMMS software on the market. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Utilizes a planners role in the flow of design. #### Cons Not as accounting friendly as we would like to see. Cost point slightly high. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/ibm-maximo-application-suite-profile/reviews/?page=2) --- IBM Maximo Application Suite Reviews, Pros and Cons - 2026 Software Advice