











Supported Operating System(s):
Web browser (OS agnostic)About iM3 SCM
The iM3 SCM Suite is proficient in managing: Enterprise Asset Management, Facilities Management, CMMS, Asset Tracking. As a cloud application, iM3SCM Suite, helps Owned or Client managed Assets, Equipment, Facilities, Plant Maintenance, Preventive Maintenance, Service Contracts etc.
iM3SCM is a software suite that helps customers manage work from anywhere by using iM3SCM lite mobile App available for both Apple & Android tablets and phone. iM3SCM lite App helps companyās manage Call Help/Desk, Call Dispatch, track technician, field service operations & fleet management, service truck inventory, Yard Management, Asset based tasks for inspection, pre-trips, customer specific task for single click & complete Work Order, Tracking Tec...
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
August 2019
Joel from Crosspoint Power and Refrigeration
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Great product
Pros
Good communication from development related to upcoming features. Easy to pull data and dump. We are still learning as we have not been in the system very long.
Cons
Setting User restrictions is a bit cumbersome.
Reasons for Switching to iM3 SCM
desire for better visibility. better tools for employees within the software
October 2020
Bill from Southwest Diesel Service Inc.
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
4.0
Functionality
3.0
October 2020
Capable of greatness but falls short.
If feels like you are always "Putting up with" the program. For the large and ongoing financial investment we have with this program vs. our last program, we feel like there is definitely diminishing return on our investment. We aren't getting the improvement we paid for.
Pros
Cloud based and mobile integration. We are able to access this program from anywhere which affords us a lot of flexibility.
Cons
There are too many steps to all processes. Both work order and sales orders require many steps to generate and close out. We have had customers often ask if we were still working on their bill. The interface is too cluttered. There is certain information and input fields that are needed on every action used in the program yet the interface is cluttered with input fields and information that should be buried and an additional info tab. For example, the work order screen should look like the WO completion screen. It only has the info we need and everything can be viewed in one spot. There are some functions that we really enjoy but could use some simple tweaks to make them great. For example, the parts request dashboard is really nice, but we can't edit it and we can't leave notes on the desktop side. This would make this an extremely useful utility. Additionally, there isn't a very good work scheduler built in. We are paying good money for this program yet we use Google calendar to do our shop scheduling. One very big downfall with the program is that a lot of the information about a customer or part doesn't have a quick view function. For example, there is no core bank where we can simply search a customer and see if there are any cores that are owed to us. We have to manually search the part and see if they still owe us some cores. There is also a steep learning curve and the program doesn't feel natural to use.
Reasons for Choosing iM3 SCM
It was cheaper than Karmak and we were told it did the same thing.
October 2020
Charron from CROSSPOINT POWER AND REFRGERATION
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
3.0
Functionality
2.0
October 2020
FEEDBACK
Overall experience is okay, again it could be better. SRTs need to be updated, tasks need to stop duplicating. Clock in system needs to change.
Pros
I like being able to add employees to different jobs, as well as add tasks to different jobs. Also there is the ability to delete invoices fast if there is an error.
Cons
the SRTs needs to be updated. The inconsistency of being able to use all of the features hurts the software. There are times where tasks are duplicated automatically, there are times were glitches occur in the system when back order parts that are not back ordered can keep you from closing out an invoice. There is also the issue if a model year is added than the equipment code is not added. The overall speed of the application can be delayed at times.
August 2019
Dhrumil from AH Group
Company Size: 51-200 employees
Industry: Logistics and Supply Chain
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Very good software
We are a company with employees in different states and regions, and this software allows us the ability to use one ERP system for our entire North American operation regardless of employee location. Being a cloud based solution makes it simple to access on any device with internet. Great customer service and support team!
Pros
Cloud based, can access from anywhere on any device. Also the customer service. The team at iM3 is very responsive and takes care of issues immediately to get our teams the solutions they need. The team at im3 also offers customization which is key in an industry where demands are different from customer to customer.
Cons
Inability to work with multi-currencies - if this could be a global software it would allow our teams in Europe and Canada to use without switching between multiple platforms
Reasons for Choosing iM3 SCM
Better fit for our business model and the ability to have this software customized for us which the im3 developers did and continue to do.
Reasons for Switching to iM3 SCM
Customer service -iM3 customer service is exceptional!
October 2020
Brian from Reefer Service, Inc.
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2020
IM3 System (People plus software)
I work on the parts side of it and we were able to do away with all of our notebooks (5-6) that we'd have to keep track of what part goes where when it comes in because our old software was not accurate and had some issues with that particular information.
Pros
It allowed us to keep better track of parts we owed to our other locations (service trucks), customers (back ordered parts), parts specifically for jobs or over the counter parts sales. For those that are not good with computers, they can still use it for what they need it for while others can use it more in depth as well!
Cons
Updates - like anything, the software is constantly improving (which is great), but when an update is done, sometimes little things get lost in the shuffle.
Reasons for Switching to iM3 SCM
Anziolite was very outdated. They were not moving forward. We wanted to be able to scan. It was not accessible from home. Many more reasons, but those are a few.