We are a municipality with approximately 366 pieces of equipment we maintain with the assistance of Fleet Maintenance Pro Version 12. Before Fleet Pro, we used a database program we created in-house that quickly became outdated and just didn't provide the strength we needed to keep up with a constantly changing and growing fleet operation. I was a little concerned at first about how easy Fleet was to use; I was worried that a software this easy to use must have some weaknesses, but it has proven itself strong enough time and time again. I looked at several different software packages, and they seemed to be somewhat complex and cumbersome compared to Fleet. We have been using Fleet Pro for close to ten years and have been extremely pleased with the advancements that have been made through the years as each new version was released. Our team has found the software to be very intuitive and easy to use while still having the underlying strength needed to manage our fleet's data needs quite well. We use the billing and calculating functionality of this software extensively every day, and we must be able to rely on its accuracy for accounting purposes. The most pleasing experience of all has been the support we have received through the years from IMS, and that has never changed.

We purchased Fleet Maintenance Pro to contain all of our vehicle and metered equipment in one place, and that is exactly what it does. It holds details from the purchase, work done on the unit, fuel to the sale of it and everything in between. We have been very pleased so far with the support that has been provided. They are quick to respond and provide detail resolutions.

As with any software, there are things that could be improved. I believe the security is a bit overwhelming. I believe it would be much easier if you set up a group and assigned access per group. I believe that you have to assign by user which is cumbersome when you have 14 drivers and 20 others that are accessing the system. We have had some issues with connectivity to the system via mobile phones but are hoping that the upgrade to version 14 will resolve some of this. The last thing that I do not like about this program this far is that the person who enters the repair order can not be found after a work order is opened on the repair. Since we have had problems with he said she said for repairs, this has not helped solve this as all. I would think that the repair information would flow through to history. It would be nice to evaluate on a monthly basis who is entering them and who may still be struggling with the process.

Lacked a lot of basic features for a CMMS platform such as spend tracking by category. Very difficult to use and really no user support to provide guidance on issues. As our company grew we were left with no other choice but to switch.

Hard to use and really didnt track costs

The equipment management system helps the company to properly monitor all the assets. Another feature that helps us a lot is its preventive maintenance facility. It helps to identify which equipment are due for maintenance/check up, thus, preventing a sudden breakdown during the operation.

I do not see any constraints in this system. I just encountered a slow loading when I extracted data. Since this happens only once, maybe it was an issue on our internet connection. Not a bog deal.

The IMS Customer Service is probably my favorite part about my experience with them and Fleet Maintenance. Don't get me wrong; the software is good, too, but anyone in a tech job knows that nothing is ever perfect, and when you hit little bumps, there needs to be good customer/technical support, and IMS has a good team for that.

Honestly, there wasn't really much I really dislike. If I had to choose, I would say the interface of Fleet Maintenance isn't the best. It's not so much that it's bad, but it's not the nicest looking I've seen and could probably be optimized a bit to be easier to navigate/read.

This could help solve your lack of maintenance schedule and documented procedures. Printed preventive maintenance checklist per machine and manual encoding can be handful. Most companies fail to comply with their document control and internal audits as requirement of GMP, HACCP, and other verification programs. This serves as a big help to your company in getting real time updates of preventive maintenance activities. As a result, corrective actions can be applied right away since maintenance personnel and the owner can have access to the software.

Additional number of users would also cost you more. However, this software would also require you lesser number of people to do the job.

We compared several maintenance tracking programs and found Maintenance Pro to be the most user friendly product. The most convenient part is being able to view so much information in one area without having to search for that particular unit in another module to find the rest of the information you are looking for. Also, every time I have called into customer service with questions they are so friendly and quick to respond.

I have not experienced anything to this point that I would consider to negative about this product or vendor.

This software was simple to set up and our interactions with the company's support were pleasant.

We migrated from the standalone version to the SQL Server version shortly after purchase, and the SQL Server version seems to run slower, especially at startup. It would be nice if the app used Windows authentication in a domain environment.

I spent some time researching several products, and I thought that this product was the most user-friendly.

When I was looking into purchasing this product, they did a presentation of their product. I would have found it helpful for them to log on with me and actually give a brief online training.

Product is user friendly and the vendor has good customer support

I don't have any complaints about the product and vendor