Intellect
Intellect
About Intellect
Intellect provides a flexible enterprise Quality Management Software (eQMS) solution and platform designed to meet any FDA and ISO compliance requirements, as well as digital transformation goals. Built on the Intellect Compliance Platform, Intellect's no-code platform, Intellect offers what they describe as the most configurable eQMS solution in the industry.
Intellect's eQMS is a centralized and integrated solution to manage quality needs, today and tomorrow. The vendor boasts over 19 years of experience helping organizations meet their compliance and quality needs....
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Showing 1 - 5 of 60 reviews
Atul Pratap
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
August 2022
Great QMS software
Overall, the programme is fantastic and has greatly benefited me in my business.
Pros
It is excellent software that is user friendly and flexible QMS software. Apps may easily be configured and modified to suit your unique requirements. It has a wide range of features. Without coding, there are several tools available to modify any part of the app, workflow, or user interface to meet your needs.
Cons
Training and a working understanding of fundamental programming are required for software customization. A minor inconvenience and time sink is the trouble shooting option, which occasionally fails to identify the issue.
Beverly
Company size: 51-200 employees
Industry: Aviation & Aerospace
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2021
Great software and excellent service!
We had a very good experience with Intellect.
Pros
You don't have to be a developer to customize the software. Three sites (design, test, live) are included, and each site has an administrative site to control the admin activities without technical assistance. The training for the out-of-the-box apps and to design the apps was excellent. The trainers were very knowledgeable about the software, and they were very patient with us. The implementation process was the best I have experienced. The first app we configured was Document Control. [SENSITIVE CONTENT] was our analyst, and she knows the software and the best approach to customize the software to match our process. [SENSITIVE CONTENT] was very patient with us, and she held our hands until the live site was ready to use.[SENSITIVE CONTENT] is an excellent trainer, and she was available to us when we needed assistance. Last but not least, we can design additional apps our company needs.
Cons
No issues. I like the software because it is helping us improve our quality system process and efficiency.
Reasons for choosing Intellect
We chose Intellect because of the application package, price, services, and ability to create apps.
Response from Intellect
Hi Beverly, Thank you for your review! We agree, you don't need to be a developer to modify Intellect to meet your exact needs. But we're especially happy to hear that your training and implementation process was so positive. We also love that you built some custom apps on our no-code compliance platform, and that you were able to improve your quality process and efficiency with Intellect. - The Intellect team
Replied October 2021
Steven
Company size: 11-50 employees
Industry: Pharmaceuticals
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
March 2020
KnowBio, LLC
It remains a good value when compared to other QMS solutions, because of the flexibility. Understanding "flexibility " is a selling point but i believe that effort is not well balanced with meeting industry expectations.
Pros
Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department
Cons
Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not. While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.
Reasons for choosing Intellect
Price point, configuration capability
Ashley
Company size: 501-1,000 employees
Industry: Biotechnology
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
September 2021
Enterprise Quality Management System
Intellect's software allows our company to move from independent standalone systems at each location into a centralized and accessible platform. This allows senior management better visibility and easy access to dashboard reporting to make quick and informed decisions.
Pros
The system is very configurable to our work processes. We are not forced to conform our quality systems to the software but can build a workflow that fits our company's needs.
Cons
Our company adheres to TNI 2016 and ISO 17025, it would be nice if the software had a Management Review app.
Reasons for choosing Intellect
Intellect has been in business over 20 years with previous experience with our business sector. They offered concurrent license usage and understood our business was not in manufacturing and could speak the same language so that the configuration has been fairly smooth.
Response from Intellect
Hi Ashley, Thank you for your review and insights! It's great to hear that you've built a centralized system for all your locations, and that the system matches your work processes. Thank you for your feedback about a Management Review app. Our Product team loves to get this type of feedback and we look forward to speaking with you about this recommendation. Thank you! - The Intellect Team
Replied October 2021
Dena
Company size: 11-50 employees
Industry: Medical Devices
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2021
Easy to use, highly configurable, and amazing support!
I was able to understand the software logic and implement my first application within a few months. During implementation, with the support of Intellect staff, I was also able to create three custom applications to help control our internal processes.
Pros
All fields and pages are configurable which allows companies to tweak the applications to meet their internal requirements as well as external regulatory requirements.
Cons
Understanding the logic behind the system macros was a little hard in the beginning.
Reasons for choosing Intellect
Intellect allowed us to configure the applications to meet our requirements. With the complimentary training courses and support, they also taught us how to continue configuring on our own and become independent.
Response from Intellect
Hi Dena, Thank you for your review. We're happy to hear that our support team and training helped you configure solutions to meet your unique needs. The Intellect team
Replied June 2021
