Kickserv

RATING:

4.4

(373)

About Kickserv

Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments. Kickserv can be tailored to suit businesses in various industries that include cleaning services, plumbing, HVAC and electrical. It features contact management, billing and invoicing, work order management, driver scheduling, dispatching goods and more. Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflows update and distribute invoices, monitor field technician status and more. The solution offers mobile applications for iOS and Android devices that help technicians and workers to send auto...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Kickserv Pricing

A Free Trial is offered on all plans. Free plan: up to 2 Users *must use the internal CC payments feature. Lite plan: up to 5 users $47/month with annual plan ($59/monthly) Standard plan: up to 10 users $95/month with annual plan ($119/monthly) Business plan: up to 20 users $159/month with annual plan ($199/month) unlimited + more features Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features

Starting price: 

$47.00 per month

Free trial: 

Available

Free version: 

Available

Simple scheduling

Kickserv Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Kickserv

1 - 5 of 371 Reviews

Ron

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2022

Satisfied Customer

User Profile

Ted

Verified reviewer

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Excellent functionality and ease of use

Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.

PROS

Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.

CONS

There are no issues or downside for my company.

Vendor Response

Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others. Cheers!

Replied December 2018

Jennifer

Medical Devices, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Great for One Tech

I enjoy using the product from my desk and the tech doesn't have any complaints from the app.

PROS

I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.

CONS

Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.

Reason for choosing Kickserv

ease of use and low cost for using with just one tech.

Vendor Response

Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :)

Replied December 2021

Scott

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2017

Kickserv is a great app that I have used for my Piano Service Company.

PROS

All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

CONS

Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.

Vendor Response

Hello Scott, We agree that April and May were not good months for Kickserv. We are so very sorry. We did correct the couple of issues that were inherited from the massive migration of hundreds of original customers from our legacy platform. We regret not anticipating those issues prior. I would like to clarify some points you made: 1. We do not require dashes in phone numbers fields. 2. We do indicate if an email has failed in your Dashboard > email activity page. 3. Opportunities is a way to make our program more applicable to more people. When you do send out the template it does say estimate. We can help you with how it looks if you need something custom. Let me know. 4. Regarding your comment about the billing address, typically we are not verifying the address so much as we are just indicating on the map where that service address located for routing purposes and driving instructions.

Replied July 2017

Eric

Public Safety, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Good product

Everything has been smooth. We are happy that we chose this product for our business.

PROS

Easy to use user friendly, easy to navigate

CONS

I don't like the notification feature being inaccurate with times. Sometimes it's good other times it's way off

Reason for choosing Kickserv

Price and customer service

Vendor Response

Hello Eric, Thank you so much for taking the time to leave us a review. We very much appreciate your feedback. If you want to send us some specifics at support@kickserv.com regarding the notifications issue you've experienced, we'd be happy to dive into it further.

Replied October 2023