Maintenance Connection

RATING:

4.48

(286)

About Maintenance Connection

Maintenance Connection is a browser-based SaaS application built for the real-time maintenance and management of organizational Assets. With its configurable interface, flexible business automations, and RESTful API, Maintenance Connection provides a unique hybrid of a computerized maintenance management system (CMMS) and enterprise asset management (EAM) that is built to communicate with the software toolchain while promoting organization-wide collaboration with real-time visibility. Base functionalities include complete work order management, preventive maintenance scheduling, Asset Lifecycle Management, inventory & spare parts management, business process automations & notifications, and real-time reporting & dashboards. Maintenance Connection’s applicatio...

Maintenance Connection Pricing

Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments. Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract. Contact Maintenance Connection for detailed pricing information.

Starting price: 

$199.00 per month

Free trial: 

Available

Free version: 

Not Available

MC - Home Page
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Maintenance Connection Reviews

Overall Rating

4.48

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 285 reviews

Anonymous

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

July 2018

Easy way to submit work orders to get things done!

Pros

As a user, I appreciate being able to submit and follow up on work orders sent to facilities. They are able to organize and assign tasks to their crew. It's easy to sign in and a user friendly interface

Cons

I am not sure from the programming end when it comes to formatting, but I was wondering if there was a way to save certain information. Currently, we have a complicated drop down menus for each section. It's complicated because there's so many categories, but I would like to have a "saved profile" for certain things like location, site and other features to make requests quicker.

Anonymous

Company size: 10,000+ employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

December 2018

CMMS Software

Overall I think it's a wonderful CMMS Software package. The offer cloud service and have great customer service that will remote in with you and walk you through any problem you may have. I haven't worked with the back-end, but as far as creating assets, work orders and reports it doesn't get much easier.

Pros

The reports module is a beast! If you have ever had to create a report using Crystal Reports before you understand how complex reporting can get. Maintenance Connection makes creating reports simple to do. You do not have to be a wiz at SQL to create very sophisticated reports. I also like that I can copy or clone just about anything in the database. This makes asset creation and pm schedule creation very easy.

Cons

We are not using the most current version, so the issues we experience are likely resolved. That being said, trying to export reports to pdf was buggy at first but seems to have cleared up. I also wish there was a way to create a bulletin (and there may be) that would alert you to whenever a new rule was created, changed etc... because sometimes new rules can cause work order generation issues and it's often the last thing looked at.

Hossein

Company size: 501-1,000 employees

Industry: Oil & Energy

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

September 2017

Not god for big company

MC ( Maintenance Connection) not good for big company because it's a cloud base CMMS software and I think this is the MC weakness because after a short time of use, the browser cash is full and the software can't work correctly, after this the value will show in MC-CMMS is not correct and finally you can't log-in in the software befor you clear the browser cash and history.

Pros

It,s easy to use in home page and Most feature Accessible in home page. It's fast to login and loading.

Cons

You can login with one user in multi system, but not support remote assistant. Good for small company.

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

February 2018

To combine a good piece of software with a great team makes it great.

Ease of use, excellent customer support, and unparalleled reporting.

Pros

The software is web based and hosted so for our money this takes the burden off of our IT department. This along with their superior customer support gives us confidence that the software will flex to our needs. The reporting tools stands out also. There is nothing that can't be found through a report. The ability to customize reports puts a personal touch to each one.

Cons

As with everything there is a cost associated with it. Along those lines, the separation of mobile. It would be nice if MC Express what just part of the overall package. Having to purchase Add-ons is not something that is usually in the cards.

Aaron

Company size: 201-500 employees

Industry: Environmental Services

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2017

Simply the best solution for any business that has things to to buy, maintain, or replace.

Integration with our other software makes information flow accurate and easy. Reports help point us in the direction we need to go, and notifications make sure that everyone knows the same thing.

Pros

Notifications, and reporting help make great decisions on what's important. Accurate and easy to understand information help organize and direct the people that perform the work.

Cons

A full GIS integration on the mobile platform. Having a map of the area, to start your WO would be a great benefit to those who aren't in the office.

Response from Maintenance Connection

Thank you so much for your review, Aaron! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

Replied July 2017

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