Maintenance Connection Software


 

Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development, travel agencies and other specialized industries. On-premise hosting is also available.

Users can manage lifecycles of assets, track and manage maintenance costs, keep updated on possible equipment failures and allocate resources. Integration capabilities include enterprise resource planning (ERP) software and computer aided facility management (CAFM) software.

The homepage for each user can be configured according to their role in the organization. Work assignments, requests and other current objectives that need immediate attention are highlighted in red. A customizable calendar depicts employee work schedules and how they relate to one another. The My Matrix feature displays work order information using an editable matrix. Maintenance Connection runs on the Microsoft SQL Server Relational Database Engine.

 

Maintenance Connection - Summary
 
  • Maintenance Connection - Summary
    Summary
  • Maintenance Connection - Assets
    Assets
  • Maintenance Connection - Work order key info
    Work order key info
  • Maintenance Connection - KPI dashboard
    KPI dashboard
  • Maintenance Connection - Work order summary - mobile
    Work order summary - mobile
  • Maintenance Connection - Work orders - mobile
    Work orders - mobile
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

240 Reviews of Maintenance Connection

 

Start your review of Maintenance Connection

Click to start
https://www.softwareadvice.com/cmms/maintenance-connection-review/
Software Advice Reviews (98)
More Reviews (142)

Showing 1-20 of 98

Luiz from Chemalloy
Specialty: Mining and Metals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Unlimited amount of options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is extremely user friendly and the fact that they can cloud host is great. There is multiple ways to access the same options.

Cons

I wish I was more educated to use it to its full advantage. The downside to having cloud host is it runs just a little slower than when you host.

Review Source
 
 

Robin from Infobahn Softworld
Specialty: International
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Great Maintenance Request, Asset Tracker, and Preventative Maintenance program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its very easy for users to submit a request. And its very easy for our maintenance technicians to complete work orders. There are also a bunch of custom settings and buttons we can add to make it specific to our organization.

Cons

Some of the default templates have a ton of information that I wish we could remove. This is definitely not a big deal, but it would be nice to remove some of the buttons and features we don't use to clean up the user experience.

Review Source
 
 

John from M. Palazola Produce
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Least Striking of CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is more competitively priced than other CMMS. It has a barebones interface which does make it easier to use than others.

Cons

This was the least stand out of all the CMMSs that I tried for the company. The intereface was unattractive and didn't have many of my requirements. It's striped down for needs other than mine.

Review Source
 
 

Ryan from AeroAggregates
Specialty: Industrial
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Bulky, buggy and no support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It holds information and looks aesthetically pleasing. The program uses the mouse and the keyboard.

Cons

Too bulky, too confusing, too messy, no support, expensive, servers crashed a lot.

Review Source
 
 

Ana Gloria from The Cliffs at Princeville
Specialty: Hotels, Resorts & Casinos
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Asset Tracking made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support and training is great. Their team really helps you to accomplish company goals.

Pros

The flexibility of having many ways to track assets, customize work orders, good audit trail, and reporting.

Cons

Reports do have certain limitation when it comes to sub-reports, which is basically combining 2 or more tables of data.

Review Source
 
 

Hossein from marun
Specialty: Oil, Gas and Energy
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Not god for big company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MC ( Maintenance Connection) not good for big company because it's a cloud base CMMS software and I think this is the MC weakness because after a short time of use, the browser cash is full and the software can't work correctly, after this the value will show in MC-CMMS is not correct and finally you can't log-in in the software befor you clear the browser cash and history.

Pros

It,s easy to use in home page and Most feature Accessible in home page. It's fast to login and loading.

Cons

You can login with one user in multi system, but not support remote assistant. Good for small company.

Review Source
 
 

Nathan from Fibernet Inc.
Specialty: Commercial
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great Software, Bad Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software was very intuitive to use and was on the top of our list of new Maintenance software contenders, we liked the ease of use and the mobile availability of the software

Cons

The software, despite being very advanced and at the top of our list, didn't make it. The pricing was not at the least bit appealing and we just couldn't justify the price of it

Review Source
 
 

Tim from Teledyne Marine
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Maintenance Connection Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Maintenance Connection is a very powerful CMMS that can provide ease of use and great/flexible KPI's

Pros

The software is very detailed as well as customizable. Although it's very good as it comes.

Cons

In part due to it's flexibility and configurability it can seem to be a bit more complex and difficult compared to lesser systems.

 
 

Steven from NC Bev
Specialty: Industrial
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

limited usefulness with Ipads

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Pros

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Cons

Tablet program is awkward and very limited use when used on its own.

Advice to Others

Consider how you will be using the program. Computer access for anyone that needs to create, respond, and complete work orders is critical since the tablet functions are not conducive to detailed reports. MC express helps, but that can be a bit awkward as well.

 
 

Chris from Daniele, Inc.
Specialty: Food and Beverage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Maintenance Connection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

nice product but worked very slow. Had work orders and reports which are very helpful.

Pros

All tabs we were looking for

Cons

System Slow response

Advice to Others

none

 
 

Darren from Cordova Properties
Specialty: Affordable Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

REVIEW FOR SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

It works like a charm. It has made it easy to collect rents, send notices, and keep track of my rolls.

 
 

Connor from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Property Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a very tech kind of guy and I really like it when I find a software that is viewable on multiple devices. With this software I was able to see what was going on with my properties on my phone. It is also nice being able to see who has paid and who has not in one place.

Pros

Viewable on phones and tablets

Cons

None

Advice to Others

If you like being able to see who has paid and who has not on your phone is software is for you!

 
 

Eve from Tridim Filter Corporation
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Maintenance Connection Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The representative was very easy to work with and went above and beyond to help when needed.

Pros

Ease of use, friendly interface, simplicity, functionality, ability to customize

Cons

Speed....could be a little faster

 
 

Lisa from Clarkson University
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Maintenance Connection is by far the top of line in support, functionality, ease of use, and overall facilities management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!

 
 

Chris from CEAC Solutions Company Limited
Specialty: Affordable Housing

September 2016

September 2016

It's been good using the software thus far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the point & click functionality. Customer support through implementation and after is superb!

Likes Least

The refresh rate is slow so too is making updates to data previously stored. It would seem the backend hardware is overloaded

Recommendations

Spend time to go through the features thoroughly before full rollout

 
 

Heather from Alderwood Water & Wastewater District
Specialty: Commercial

October 2015

October 2015

Maintenance Connection for utilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer support through implementation and after is superb!

Likes Least

GIS viewer lacks functionality. Integration with ESRI is lacking. Maintenance Connection is constantly working to improve their product and they are working on improving the GIS functionality.

Recommendations

We use this product for tracking information on water and sewer utility assets including pipes, valves, manholes, fire hydrants, pump stations, sewer lift stations, and buildings. Before using this product, or any other maintenance tracking software, you need to now your needs and your work processes. Make an effort to try not to duplicate bad processes. Take advantage of the tools available to improve the way you do business.

 
 

Amanda from Albertina Kerr
Specialty: Mixed Portfolio

October 2015

October 2015

Best software ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Works great for organizing our assets! Everything is easily labeled!

Likes Least

Nothing! Everything is great. Every time we need help they are there! By phone or email.

Recommendations

Try it! You will love it! Organizing your business on this software will simplify everything you do.

 
 

Bryan from Intelligrated
Specialty: Manufacturing

October 2015

October 2015

Get all your Asset/Enterprise Needs covered by 1 Program.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of navigation, by utilizing the different levels of access, from Service Requester, to Technician Work Center, and finally the full MRO for the Administrative side. It allows you to give just the level of interaction needed, based on the needs/job title of the user.

Likes Least

Have not found anything that I dislike that the support team or leadership has not been able to work with us to resolve.

Recommendations

It is a full service software that can fill all your CMMS/ERP needs.

 
 

Elizabeth from Cal Poly SLO
Specialty: University/Student

October 2015

October 2015

It has a lot of capabilities looking forward to learning more!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use it for puchasing, receiving, inventory and delivery locations along with work orders.

Likes Least

I can't learn enough it has so much to offer!! Were planning on inviting our Rep back for another custom learning experience in the next few months.

Recommendations

Come to a Checkpoint - it is really a great way to learn it's use and meet people.

 
 

Kathy from CSU Chico University Housing
Specialty: Education

October 2015

October 2015

Excellent product, well designed and very flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The flexibility of the product is a huge advantage. It can be used for any industry and it is very adaptable.

Likes Least

They can sometimes go too fast and important info is lost

Recommendations

Get a live demo from each possible vendor. MC stood out immediately and became the bar that other possible vendors had to meet or exceed to be considered

 
 
 
Write a Review
Showing 1-20 of 142

Mark from MNSC

April 2018

April 2018

Was a great option for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are looking at her maintenance needs, this was one of the best applications that we found it was super helpful to use and we really enjoyed it

Cons

It took our team a little longer than expected to figure out the process, however it was super simple after they got some training

Review Source: Capterra
 

Paul from County of Maui

April 2018

April 2018

Great functionality and ease of customization for tracking asset maintenance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very simple and easy to customize, hide, add additional fields specific to our operation. Very user friendly and intuitive to use for many employees. Easy one button clicks and drop downs to reduce confusion and inconsistent information being input into the system. Reporting can be customized and used to edit, open, manage records.

Cons

Custom and advanced features can be tricky sometimes, but customer support is always there free of charge to come to my aid when I am stuck. And helps to teach as well.

Review Source: Capterra
 

Ceridwen from Complete Purchasing Services Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

connectivity to have challenges address is faster way.

Pros

The system is easy to setup drop menus too allow for personalization needed. easy to setup for multiple users and needs. link to desktop makes the login faster for speedy responses. others can read posted tickets and see if the item is already on the list to be addressed fixed or solution in progression. it would be nice if it CC your email with the resolution or outstanding ticket at the end of the month.

Cons

The person who posted the issue should be able to edit to close tickets that have been addressed already. Would be nice to be able to escalate the same topic more then once. occasionally you might have two similar challenges in one day.

Review Source: Capterra
 

Alan from eCMMS/Foxconn

February 2018

February 2018

Very robust program with lots of good features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface, and the variety of features available. Especially liked the ability to use photos to highlight assets, and attach them to completed work orders.

Cons

Some functions require a few too many mouse clicks, such as closing work orders. Only a slight decrease in efficiency, though.

Review Source: Capterra
 

Bryan from Tucker Energy Services
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

MC is one of the most versatile and innovative software ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

MC is a very versatile product.

It has enabled me to enhance the productivity and overall performance of my department in the shortest space of time.

MC software has the ability to provide third party support and offers the options to link these as well, making the overall experience more user friendly

Cons

The time it takes to have a new employee trained up to the administrator level can be tedious, however its worth it, to have another capable hands on deck makes the job a lot more efficient

Review Source: Capterra
 

Neicha from Meritage Midstream

February 2018

February 2018

Takes a bit of training, but very easy to use after that

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer support whenever help is needed - very fast responses with knowledgeable folks working on solutions

Cons

We tried to use it as an ERP system and it is just not robust enough - you should look into creating one

Review Source: Capterra
 

Bruce from University of Illinois @ Chicago

February 2018

February 2018

I was only to watch a sample of this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

While watching this product I was very impressed with the ease of use .
It also seemed very well put together and planed out. The user told me he picket it up right away.

Cons

Not knowing how much it costs I would have to say the sample wasn't quite long enough for me to have many things I didn't like

Review Source: Capterra
 

Gary from Simpson Strong-Tie

February 2018

February 2018

i started a MRO Room from the ground. CMMS is been there since day 1. 3 years into it now.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

very easy to use and have other people to navigate as well. The Inventory section and Purchase order section is what i use all day. Making PO's and creating an item list for our Secure Storage room.

Cons

in the new item section. you use to be able to copy and paste on the Item number line, can't anymore

Review Source: Capterra
 

Ronda from Dicastal North America

February 2018

February 2018

Had a few bugs in it but they have been cleared up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have use 5 different computer software's for Inventory Control with my past Jobs this one is one of the easier to use ones.

Pros

Easy to use, fairly easy to learn. still learning different things in MC. Once you learn it is very easy software to use. I like being able to go to MC web sight for answers and how to dos.

Cons

Freezes up, don't' know if it is being updated or what is going on with it. Reports, some are difficult to figure out what criteria to put in to run the report you want. When you are done running a report it is very easy to use back arrow instead of "Close" and Maintenance Connection logs you out.

Review Source: Capterra
 

Brook from Meritage Midstream Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

User friendly- easy to comprehend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having a system to keep record and process an order- Purchase through Payment.

Pros

This software has been customized to fit our needs. Other software doesn't always allow that. Maintenance Connection has made extra portals just for us to use for purchasing, accounting and reporting. We have also had wonderful tech support throughout these add-ons/changes.

Cons

Sometimes the system is slow to update- it thinks a lot or even times out. When we are in a hurry to get an order out, I have to wait awhile for it to populate the information before I can issue. I wish it would update live.

Review Source: Capterra
 

Melissa from Winona Health

February 2018

February 2018

MC has taken our asset inventory to a level of detail we never thought would be possible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The amount of information that you can customize and set up to run as a report or export to excel has been a game changer. We keep track of cost of repair per asset and when we need to evaluate equipment. It is so easy to pull this information and track how much we have spent. We haven't come across any information we can't capture. Customer support, tech support and the forums are quick, reliable resources for support and instruction.

Cons

The only thing I would like to see is the serial number available on our work orders in addition to asset id. The global search is a great addition, but it seems to still need more work. It doesn't 'find' what I am looking for quite often.

Review Source: Capterra
 

Kimberly from Pinal County Facilities Management Dept
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Maintenance Connections is outstanding at assisting us with all of our maintenance requirements!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use almost all of the features in MC in some way everyday. Reports, inventory, PM, work request, etc.

Cons

Is there a link to the survey we can insert into our email to customers when a work orders are closed that they can click on. Instead customers must go back into the Service Requester screen to submit feedback.

Review Source: Capterra
 

Henry from Virginia Dept. of Forensic Science-Facilities Services
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Great program/system. Very robust.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Generally organizes and captures our activities, which can be used for staff feedback on performance as well as reporting to senior management.

Pros

Staff adoption of system and accolades for ease of use (WO's). Ability to see asset WO history is very beneficial to our operations.

Cons

Lots of "canned" reports but difficult "ad hoc" creation. Would love to see a specific report content/syllabus for reports.

Review Source: Capterra
 

Ali from Shiraz Petrochemical Company
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

I can literally say that MC software revolutionized our work, bringing much more control.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Different types of reports are possible with almost no limitation
- Ability to be informed of the status of any work order at any moment
- ...

Cons

- The appearance of software and the fonts could be more attractive
- Sometimes there are some small lags after clicking on a module
- ...

Review Source: Capterra
 

William from County of Orange, CA
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

At times, slow to load. Site navigation can be slow.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A good way to compare preventative maintenance versus emergency maintenance work during a weekly cycle.

Pros

Keeps a good log of parts used versus parts on hand. Allows for cross referencing with fellow employees, on the same work order.

Cons

Hard to get to file photo attachments. Attachments can be lost or non-accessible. Archive folder not functioning, so can not refer to any history of repair or service to preventative maintenance scheduled work orders.

Review Source: Capterra
 

Van from Nana Management Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Easy to use compared to other CMMS I've used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy of navigation between work orders & locations. Ability to search for asset history. Generally user friendly overall.

Cons

When I generate a work order I don't received the email notification of work order for my records.
Also adding labor hours for the 1st time , dropdown menu doesn't have calendar window and will not save the first time . Calendar for labor hours will only populate after being save once first.

Review Source: Capterra
 


February 2018

February 2018

100% better than my company's last CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better Asset Management, better scheduling and planning of work. Over all department is more efficient.

Pros

Asset history can be review directly in the asset module or use the basic and or custom reports. PMs and procedure modules are very simple to set up.

Cons

Asset downtime embeds after completion of work. If correction needs to be made many steps are taken to correct downtime.

Review Source: Capterra
 

Brian from Sinclair Systems International
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

I thought that Maintenance Connection has the best software solution I've seen for my application.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Data and cost tracking for assets. Preventive Maintenance Scheduling. Never implemented so was not able to see benefits as a result.

Pros

I like the Mobile solution application and the ability to minimize work order data capture for my technicians.

Cons

I still believe that there is more room to simplify a CMMS. At the moment, I'm still frightened by the amount of administrative work of one of these systems. I actually chose not to invest in this at this time due to the cost and administrative burden, given our relatively small maintenance requirements. I would not necessarily benefit from any labor optimization and really need the documentation portion. I chose to stick with my good old spreadsheets.

Review Source: Capterra
 

Eddie from Kuhn Krause

February 2018

February 2018

During the evaluation of this software it performed very well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the way you could upload information into the system, the easy at which the maintenance department could use the system. I like the feature of the PM and Inventory parts. The screen was easy to navigate and understand.

Cons

It was a little more powerful for what we were looking for. We chose to go with a different software to use a bridge until Corporate purchase a total enterprise system.

Review Source: Capterra
 

Sonia from O'Connor Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

easy to use with simple things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was already up and running when I started this position

Pros

The cloud based system seems to be working a little smoother than when I first started. Looks more cleaner

Cons

i find that the reports are harder to run. Cant easily print out the procedures page. When looking up assets or PM's inactive ones show up. Sorting does not work. Pm's are mixed up with work orders. Doesn't help that training is too expensive or that our system office hasn't paid some bills so i can't get more customer service help

Review Source: Capterra
 
 
Write a Review