Maintenance Care

RATING:

4.7

(94)

About Maintenance Care

Maintenance Care is a cloud-based solution that helps small to large organizations manage work requests, preventive maintenance, and assets. Its work order management system enables users to manage incoming tasks with customized web forms, notes, images, and task duration details. Maintenance Care offers a host of features, including asset life cycle, parts and inventory management, dashboards, reporting, document storage and more! Its preventive scheduling functionality helps users handle tasks in progress, scheduled routines, task details and time slots. Additionally, users can attach various forms such as MSDS, training PDFs, and safety documentation to tasks. Maintenance Care includes an asset management module that provides details related to purchase, manufactur...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Maintenance Care Pricing

Free edition - $0/per month Work order edition - $100/month (Unlimited Users) Enterprise edition – $200/month (Unlimited Users)

Starting price: 

$100.00 per month

Free trial: 

Not Available

Free version: 

Available

Maintenance Care Mobile App Management
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Maintenance Care Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Maintenance Care

1 - 5 of 95 Reviews

Corey

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2023

One stop shopping for Long-term care maintenance

The maintenance team's efficiency has gone through the roof. We are able to get way more done in a day by being mobile with the software. Staff are able to easily and quickly submit work orders, we have instant access and are able to address the issues quickly. Downside is the feedback loop to the person that submits the work order. They often need to know what has been done and not just that the work order is closed.

PROS

Our old system consisted of binders on each wing of our facility. We would have to walk to the wings, check the binder, take the info back to our office and prioritize tasks for the day. We would have to do this multiple times a day and urgent matters may not be seen until the following day. MaintenanceCare eliminated the need for those steps and streamlined our entire process.

CONS

There is a lack of feedback to the person that submits their work order. They get that the task is completed but nothing about what steps have been taken or that a job is pending completion and may need more parts, subcontractor, etc. That would be an excellent feature that would improve communication between staff, management and maintenance staff.

Reason for choosing Maintenance Care

I used Asana with a previous company. While it was good to track work orders, that was its only function. There was no PM options, no mobile submission option, no asset tracking. Asana lacked every other function that MaintenanceCare has beyond work order tracking.

David

Hospitality, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2021

Maintenance Care Review for Retirement Living

We have had a great experience so far with Maintenance Care and have received very good feedback from our team members on site. We are now reporting on tasks stats to get better insight into where our time is being spent and how we can better serve and assist our teams.

PROS

The ease of use for our end users at the home levels. Our company did not have a digital platform previously to manage maintenance, and so it was crucial for us to choose a platform that would be very easy to manage for all levels of skill.

CONS

Some of the admin functions within the system aren't as user friendly to navigate. Reporting (creation of reports) could be a little clearer, and the functionality of digital check sheets to keep everything integrated into one system would be beneficial.

Reason for choosing Maintenance Care

We chose maintenance care for the basic functionality that we needed for our end users. Some of the other programs were a little too technical to navigate, and so we chose to stick with a more simplistic software that fulfilled our needs without all the unnecessary extras.

KD

Hospitality, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

FUNCTIONALITY

3

Reviewed May 2019

Used for Resort Maintenance

I think that either MCare has a lot of great things to offer! If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden!

PROS

Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great) Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet Pretty good options to customize our request form for our needs

CONS

The app needs some work to make it function better for us. As it is it's quite frustrating for the team that is out on the resort on tools and not in an office - app rarely notifies us of a new task and rarely updates/refreshes. Often pulling down to refresh does not work and so we have to constantly close and reopen the app all day otherwise tasks build up without us knowing and then we're behind and guests are left waiting -no way to do a search for individual units, only by building. For example- if we are in a room and there is a problem with the fireplace and we want to see if there was any previous issues you can't search for it but instead have to go through 150+ tasks from the previous 4 weeks for that particular building looking for any tasks related to that unit -Frustrations from our customers- there is no way way to filter their search as non users when clicking the "task update" button on the request page. Our outside vacation management companies can not look for tasks that are only related to them but instead have to go through ALL of our tasks that we have going on. It would also be great if the requester not only got email confirmations regarding task being created and then task being closed, but also every time notes were made or it was modified in any way. Sometimes we have to leave a task as pending as we have parts on order or other, but they have no way of being notified that we've been there, temporarily fixed it and ordered parts.

Vendor Response

Hi KD, Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you.

Replied May 2019

Byron

Facilities Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Maintenance Care works great for our small Facility.

PROS

Once you wright a couple Work Orders, you got it. It's that easy to use. Cabinet can store all your equipment so it's easy to find. The Scheduler works great for PMs. I have just started using Reports and has been easy to figure out.

CONS

So far, I have no complaints about Maintenance Care.

Reasons for switching to Maintenance Care

We were not able to make reports easily.

Natasha

Commercial Real Estate, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Excellent product

Absolutely wonderful experience. Communication is easy, answers are quick.

PROS

Creating new work orders is quick and easy. Overall use is easy to learn and execute.

CONS

You can't see enough lines of work orders. You can only see 15 jobs at once, then you have to scroll down. Also, I'd like to see ALL 'new' work orders (including the older ones) when I run a report.

Reason for choosing Maintenance Care

Overall easy of use and price. Price is reasonable for what we need it to do for our Maintenance department.

Reasons for switching to Maintenance Care

Upkeep was very expensive and Maintenance Care does all we need.