Maintenance Care at FMU

Maintaining over 850,000 square feet with a staff of 40 had proven to be difficult without a CMMS system. Since using Maintenance Care over the past year there is more accountability from facilities creating a very efficient and cost saving department.

Pros

Web-based - no support needed from IT. User friendly for those opening work orders and those receiving the work order - no major learning curve necessary. Excellent customer service and support.

Cons

We have not experience any major issues using the software. Would like to see a more streamlined process of notifying external vendors of assigned work orders.

One stop shopping for Long-term care maintenance

The maintenance team's efficiency has gone through the roof. We are able to get way more done in a day by being mobile with the software. Staff are able to easily and quickly submit work orders, we have instant access and are able to address the issues quickly. Downside is the feedback loop to the person that submits the work order. They often need to know what has been done and not just that the work order is closed.

Pros

Our old system consisted of binders on each wing of our facility. We would have to walk to the wings, check the binder, take the info back to our office and prioritize tasks for the day. We would have to do this multiple times a day and urgent matters may not be seen until the following day. MaintenanceCare eliminated the need for those steps and streamlined our entire process.

Cons

There is a lack of feedback to the person that submits their work order. They get that the task is completed but nothing about what steps have been taken or that a job is pending completion and may need more parts, subcontractor, etc. That would be an excellent feature that would improve communication between staff, management and maintenance staff.

Nice but could be improved upon.

It is a very user friendly software, easy to manipulate, but currently there are areas that could use enhancements to continue to grow with our organization. We started out and this was perfect to get our new system up and running, however we are outgrowing the functionality of the current version we are using and would like to see more of what it can do to meet our needs.

Pros

The software was very easy to setup and update the basic parameters that it has. Entering and creating PM work orders is also very easy.

Cons

There are areas that could be improved upon to help smaller organizations continue to grow; better information inputting, tracking of vital statistics related to facilities management, creating an accounting portion or report that would track time, avg time, and cost of work orders by individual work orders, weekly, monthly, annually would greatly help in demonstrating our expenses and time for each of our programs.

Sheridan House Family Ministries Property Maintenance Solution

The overall experience has been very good. We clearly are not getting everything out of it that we could but it solved a repair and maintenance problem that was created by rapid growth of our property.

Pros

The software was super easy to integrate and intuitive to use.

Cons

I wish it was easier to add and change categories and areas of work. IT's impossible to list them all so it would be helpful to be able to type in a more specific location.

Maintenance care recommendation

We are very satisfied with Maintenance Care software.

Pros

We have found support to be both helpful and responsive when we needed help. Once the maintenance scheduling gets built, it helps keep us on task. It is likely helping to extend the life of some of our equipment.

Cons

It takes alot of time to input schedules and equipment.