Maintenance Care

RATING:

4.57

(65)

About Maintenance Care

Maintenance Care is a cloud-based solution that helps small to large organizations manage work requests, preventive maintenance, and assets. Its work order management system enables users to manage incoming tasks with customized web forms, notes, images, and task duration details. Maintenance Care offers a host of features, including asset life cycle, parts and inventory management, dashboards, reporting, document storage and more! Its preventive scheduling functionality helps users handle tasks in progress, scheduled routines, task details and time slots. Additionally, users can attach various forms such as MSDS, training PDFs, and safety documentation to tasks. Maintenance Care includes an asset management module that provides details related to purchase, manufactur...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Maintenance Care Pricing

Free edition - $0/per month Work order edition - $100/month (Unlimited Users) Enterprise edition – $200/month (Unlimited Users)

Free trial: 

Not Available

Free version: 

Available

Maintenance Care Mobile App Management
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Maintenance Care Reviews

Overall Rating

4.57

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 64 reviews

David

Verified reviewer

Company size: 201-500 employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2020

Maintenance Care at FMU

Maintaining over 850,000 square feet with a staff of 40 had proven to be difficult without a CMMS system. Since using Maintenance Care over the past year there is more accountability from facilities creating a very efficient and cost saving department.

Pros

Web-based - no support needed from IT. User friendly for those opening work orders and those receiving the work order - no major learning curve necessary. Excellent customer service and support.

Cons

We have not experience any major issues using the software. Would like to see a more streamlined process of notifying external vendors of assigned work orders.

Corey

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

January 2023

One stop shopping for Long-term care maintenance

The maintenance team's efficiency has gone through the roof. We are able to get way more done in a day by being mobile with the software. Staff are able to easily and quickly submit work orders, we have instant access and are able to address the issues quickly. Downside is the feedback loop to the person that submits the work order. They often need to know what has been done and not just that the work order is closed.

Pros

Our old system consisted of binders on each wing of our facility. We would have to walk to the wings, check the binder, take the info back to our office and prioritize tasks for the day. We would have to do this multiple times a day and urgent matters may not be seen until the following day. MaintenanceCare eliminated the need for those steps and streamlined our entire process.

Cons

There is a lack of feedback to the person that submits their work order. They get that the task is completed but nothing about what steps have been taken or that a job is pending completion and may need more parts, subcontractor, etc. That would be an excellent feature that would improve communication between staff, management and maintenance staff.

Reasons for choosing Maintenance Care

I used Asana with a previous company. While it was good to track work orders, that was its only function. There was no PM options, no mobile submission option, no asset tracking. Asana lacked every other function that MaintenanceCare has beyond work order tracking.

Joseph

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

January 2023

Nice but could be improved upon.

It is a very user friendly software, easy to manipulate, but currently there are areas that could use enhancements to continue to grow with our organization. We started out and this was perfect to get our new system up and running, however we are outgrowing the functionality of the current version we are using and would like to see more of what it can do to meet our needs.

Pros

The software was very easy to setup and update the basic parameters that it has. Entering and creating PM work orders is also very easy.

Cons

There are areas that could be improved upon to help smaller organizations continue to grow; better information inputting, tracking of vital statistics related to facilities management, creating an accounting portion or report that would track time, avg time, and cost of work orders by individual work orders, weekly, monthly, annually would greatly help in demonstrating our expenses and time for each of our programs.

Reasons for choosing Maintenance Care

Cost overall; as we are a small non-profit, cost was important to getting our program up and running.

Reasons for switching to Maintenance Care

To attempt to upgrade to a better system.

Rick

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2023

Sheridan House Family Ministries Property Maintenance Solution

The overall experience has been very good. We clearly are not getting everything out of it that we could but it solved a repair and maintenance problem that was created by rapid growth of our property.

Pros

The software was super easy to integrate and intuitive to use.

Cons

I wish it was easier to add and change categories and areas of work. IT's impossible to list them all so it would be helpful to be able to type in a more specific location.

Reasons for choosing Maintenance Care

We chose Maintenance Care because it checked off all the boxes we were looking for and it was easy to use.

Aaron

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2023

Maintenance care recommendation

We are very satisfied with Maintenance Care software.

Pros

We have found support to be both helpful and responsive when we needed help. Once the maintenance scheduling gets built, it helps keep us on task. It is likely helping to extend the life of some of our equipment.

Cons

It takes alot of time to input schedules and equipment.

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