MaintenanceEdge by Dude Solutions Software


Dude Solutions provides a suite of web-based maintenance management applications that help businesses to streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting.

MaintenanceEdge includes a suite of three applications. Work Order helps manages work order request generation, as well as status tracking and reporting. Planned Maintenance allows the user to create maintenance schedules, automate work orders, and assign and manage recurring tasks. Work Order Wireless helps maintenance teams receive and manage work orders in the field via any mobile device.

Since MaintenanceEdge is a web-based system, it can be accessed from anywhere with an internet connection. With no software to install or hardware to maintain (the system is maintained in a secure data center by the vendor), users always have access to the most recent version and the most up-to-date information.

The solution is used across many industry verticals including clubs & associations, education, government, healthcare and manufacturing.

Online request form
Online request form

Online request form

Work orders by status

Work orders by status

Advanced search

Advanced search

Location expenditures summary

Location expenditures summary

Mobile

Mobile

PM schedule

PM schedule

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



51 Reviews of MaintenanceEdge by Dude Solutions

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 51 reviews

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Davis from Alturas Ranches

Ease-of-use

Value for money

Customer support

Functionality

April 2018

We have been able to get some value from this product but it has taken a long time to implement.

Pros

This software has a lot of potential for us. The ability to track costs of repairs, parts, downtime, etc. could be really valuable. Having an accurate parts inventory will also be very nice when we get to that point. Keeping track of what work has been done on the different assets has been the best for us so far. Finally, having a parts list for each piece of equipment will be awesome.

Cons

It is not a very sleek or modern user interface. Also, there are abundant features that can provide great value but it takes a lot of clicks to access what I want. Sometimes it seems like there are too many steps to perform what I want to. One example would be PO's. I also wish it would allow me to customize more so I can avoid fields of information that I don't need.

Review Source: Capterra

Kenji from Rock Church

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Simplistic

Pros

What I like most about this software is that it's very easy to navigate and not too complicated for a beginner

Cons

What I least like about this software Is that is only limited to do certain things unlike some other software that can do multiple functions

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

A good solid maintenance management solution

Pros

Cloud based software doesn't need installation. The onsite customer support and installation was phenomenal. It's really easy to use and doesn't require much training. CSV export/import facilitates data transfer among applications.

Cons

It's focused only on maintenance management, which may be a limitation for some. It does not do min/max inventory point reordering.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Not so great.

Kept up with maintenance schedules fairly well.

Pros

User interface is simplistic.

Cons

Not easy to navigate or find backend information. I do not like how work for the day is presented.

Review Source: Capterra

Chris from Kroc Center

Industry:  Other

Number of employees:  201-500 employees

Ease-of-use

Functionality

January 2018

Very friendly to the user and guides you step by step

Very good for the price

Pros

Easy and simplistic steps to process your order with customization. I like the graphs and data presentation.

Cons

Report generation on schedule. Limitations on search feature. Wish there was email notification when work was complete

Review Source

Jerry from Louisville distilling Co

Industry:  Food and Beverage

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Great software and support

Pros

Easy to use. We are a new start up company. The software had an asset section where you can add all parts and shop drawings associated with each piece of equipment. You can customize reports and set up pm schedules.

Review Source

Paul from Atlas Manufacturing

Industry:  Manufacturing

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

First CMMS at Atlas

Pros

MaintenanceEdge start up has been amazingly simple. Once our equipment list was finalized and given to Dude Solutions, their team completed all the data entry allowing free time for our end users to familiarize themselves with the software. The navigation is easy and training went smoothly and quickly. The support staff has been lightening quick about any questions that have come up. On going weekly scheduled meeting with our dedicated representative from Dude have reinforced training and expanded regularly on our knowledge of the program.

Cons

There are a few functions that have been lacking that tech support has been made aware of. Not all of the reports are able to be automatically generated on a schedule, ie. Downtime. I would like to see the ability to toggle some of the fields on or off depending on the end users preferences.

Ronald from Pretty Lake Camp

Industry:  Non-profit

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Camp Facility Director

Great customer service

Pros

Out of all of the products I reviewed and sampled the Maintenance Edge by Dude Solutions offered the lowest cost.

Cons

I would like it if Maintenance Edge by Dude Solutions would allow PM's to sync with a google calendar.

Todd from Buzzi Unicem USA

Industry:  Construction and Engineering

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Impressive product

Pros

Outstanding customer service. Flexible products to fit any size or type of industry. Intuitive design makes it easy to use.

Cons

Still in the process of implementing the system.

Liam from Skyfold Inc.

Industry:  Manufacturing

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Ease of use

Pros

How easy it is to set up the software. Costumer service and support during implementation has been excellent. Looking forward to have it fully implemented and running all maintenance functions through the "Dude"

Norm from Major Cable Manufacturing Company

Industry:  Manufacturing

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Easy to use and capable.

This system will satisfy our needs for at least the initial five years of a conversion to RCM.

Pros

Ease of use for price, great reporting. The Dude Intelligence reporting is newly developed and comes right out of the box with great graphs and organized data.

Cons

Currently limited in long term root cause failure analysis due to restricted levels of asset organization.

Royden from Swisslog

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Dude solutions team delivers a great product

The software interface is easy to use and the team is second to none when it comes to customer service. The team is always looking for improvements as well.

Review Source: Capterra

Chris from Teknion Furniture Systems

Industry:  Manufacturing

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

January 2017

MaintenanceEdge by Dude Solutions

We are launching the use of MaintenanceEdge to manage our Preventive Maintenance system, replacing a spreadsheet based system in place for years. The system is used to create Preventive Maintenance tasks specific to each piece of industrial equipment, and schedule them recurring as required.

Pros

Very simple and intuitive to use. Permission levels can be set up to let users have sufficient access to edit database records and fields without too much restriction. This allows for good customization.

Cons

There are limitations with search and look up features for certain fields of the data records. In most cases, one can search based on any data field, but in some key cases this is not easy and a round about way of finding a record is required.

Kevin from The GEO Group Inc.

Industry:  Other

Number of employees:  5,001-10,000 employees

Ease-of-use

Customer support

Functionality

November 2016

FacilityDude

We have been using MaintenanceEdge by FacilityDude for for 4 months now and we love it. The software is very user friendly and easy to use compared to the old software that we had (EAM by Infor). The team from FacilityDude was very helpful with the switch over from one program to the other. I would recommend this software to any one that are look for a good and user friendly CMMS system.

Pros

Easy to use, unlimited support from the team at FacilityDude

Cons

None

John Morgan from WIKA Instruments Ltd.

Industry:  Manufacturing

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Affordable and loaded with features

The training from Dude Solutions was great, and the customer support is amazing. The program is cheap and it relatively easy to use and includes an app for phones that comes in handy on the shop floor. The downside for me so far is the lack of ability to easily define email notification structure.

Pros

Affordable, easy to deploy, app for portable devices, and great reporting options.

Cons

User roles are limited to predefined categories, and those categories define who receives emails when work orders are created. Also, there is no email notification once the work is completed.

Kiet from Sysco Victoria

Industry:  Wholesale Distribution

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

full package deal

Full functionality for one price, unlimited training, unlimited users, etc. Don't have to pay for add-ons

Pros

full functionality for one price

Cons

No trial versions availble

Jim from Arlington Countryside Church

Industry:  Religious Institutions

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Stong Product

Pros

The product has been good, but the customer service and training has been what has made it a success

Cons

There are a few things that I wish took a few less clicks to complete.

Liz from Teknion

Industry:  Other

Ease-of-use

Functionality

September 2016

Easy to use

Pros

It's Simple to use, and I like that you can see everything requested.

Cons

From what I've experienced so far, everything is working well, I really don't have any least likes.

Aaron from Teknion Ltd.

Industry:  Manufacturing

Ease-of-use

Value for money

Functionality

September 2016

Good experience generating and managing work orders

Pros

The best thing about this software is the elimination of paper hard copies of work orders as well as the ease of tracking and generating the maintenance work orders.

Cons

Although the software has a large number of features, some are underused because their placement or implementation in the user interface is not entirely intuitive in all situations.

Rockson from Teknion Ltd.

Industry:  Manufacturing

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Good product with excellent service

Pros

Very responsive in terms of communication and training. The product is reasonably in price and has great flexibility and capacity.

Cons

The cloud software seems to be less customized than anticipated. Overall, it's still acceptable.


Displaying 1 - 20 of 51 reviews