--- title: "Eptura Asset Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Eptura Asset. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Eptura Asset is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/managerplus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [Eptura Asset](https://www.softwareadvice.com/cmms/managerplus-profile/) / Eptura Asset Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/managerplus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/managerplus-profile/alternatives/) # Eptura Asset User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 208 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.8/5 - Value for money: 3.4/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 74 reviews (36%) - 4 stars: 86 reviews (41%) - 3 stars: 26 reviews (13%) - 2 stars: 11 reviews (5%) - 1 star: 11 reviews (5%) ### Most mentioned pros - All of my work is done on Eptura Asset and I enjoy all of the features of the program. - It has helped streamline our asset management and minimize downtime across all our sites. - Having a centralized system to manage a large variety of assets, spread out geographically, while allowing for a uniformity of service protocols within the company is helpful. ### Most mentioned cons - I don't like when I am told "tell us what you need and pay us, and we can create the dashboard you need." - I have even spoken with tech support and they cannot give details as to how many of their calculations work. - Inventory tracking is not used. ## Eptura Asset customer reviews Showing reviews 1-25 of 208 (page 1). ### Eputra- Great program that will help your company operations out - Overall rating: 5/5 - Reviewer: Braelyn D. - Verified reviewer: Yes - Industry: Food Production - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would describe my experience with Eptura to be a solid 8/10. I think it can do great things for a company in terms of organization, but it can be a very hard interface to understand for a first-time user. Not sure if there is an onboarding program that could be used for first time users? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use interface that has simple but effective ecosystem in place for a operations team. It can be viewed by multiple people, and information can be shared quickly. I like how the hierarchy is set up. #### Cons Sometimes new Assets being entered via the import list have red fields when being reviewed. There should be like an override button to automatically add a category to the list without having to contact an administrator. #### Vendor response Thanks for sharing your experience, Braelyn. It’s great to hear that you’ve found Eptura Asset helpful for keeping information organised and easily accessible across your operations team, and that the asset hierarchy has been working well for you. We also appreciate your feedback around importing new assets and the experience for first-time users. We understand the importance of making it as easy as possible for new users to get comfortable with the platform, and we’ll make sure your feedback is shared with our team. Thank you for recommending Eptura Asset and for taking the time to share what’s working well and where we can improve. – the Eptura team Replied October 2026 --- ### Streamlining Asset Management Through Visibility, Reporting, and Customization - Overall rating: 4/5 - Reviewer: Travis B. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Eptura Asset has been very positive. I appreciate the platform's ease of use, robust reporting capabilities, and customizable configuration options that allow organizations to tailor the system to their specific needs. The built-in BI dashboards provide valuable visibility into asset performance, maintenance activities, and operational metrics. From my perspective managing multiple client accounts, one area for improvement would be the ability to consolidate reporting and dashboard data across multiple environments. A centralized reporting solution, such as a Power BI integration that can aggregate data from multiple accounts into a single dashboard, would provide greater visibility and make portfolio-level performance analysis significantly more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Eptura Asset is intuitive and easy to use, with a modern web-based interface that makes navigation simple. I particularly appreciate having asset information, documentation, maintenance history, and related data centralized in a single location, which improves efficiency and visibility. #### Cons One area for improvement is the attachment size limit for documents, which can create challenges when storing larger facility-related files. Additionally, having a centralized document library at the facility level, where users can view and access all associated documents in one location, would improve document management and accessibility. #### Reasons for choosing Eptura Asset In my opinion, Eptura Asset was the better fit for my needs because it provided stronger asset management, reporting, and customization capabilities than MaintainX. #### Vendor response Thanks for sharing such detailed feedback, Travis. It’s great to hear that Eptura Asset is helping you centralize asset and maintenance information while providing the reporting, visibility, and flexibility you need across your operations. We also appreciate your thoughtful feedback around document management and consolidating reporting across multiple environments. We understand how important easier access to information and portfolio-level visibility can be when managing multiple accounts, and we’ll make sure your feedback is shared with our team. Thank you for taking the time to share your experience and for recommending Eptura Asset. – the Eptura team Replied October 2026 --- ### Eptura - eh' ¯_(ツ)_/¯ - Overall rating: 2/5 - Reviewer: Adam G. - Verified reviewer: Yes - Industry: Construction - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. If I had to do this again, I would pick a different CMMS that can work with our industry and specific business needs. Eptura is too surface level, and the developers do not want to cater to customers specific needs. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros a platform that allows us to track assets, workorders and preventative maintenance, etc. Improved how our team manages work orders and assets. #### Cons The platform is not user-friendly or intuitive. It requires extensive training and ongoing attention for users to fully understand and navigate Eptura's functionality. If the few people on our team left today everyone else that follows would be lost. We are not developers, we are facilities. It is not a tech is not typically a strength for most folks in our industry. The system also appears to be designed with a stronger focus on industries like fleet management and logistics, making it less adaptable to the workflows and operational needs of businesses in other industries. Throughout implementation and continuing to the present, we've frequently been told, "The system can't do that," whenever we've asked questions or suggested workflows that better fit our business. This has been especially frustrating because the product was sold to us as being "fully customizable." While certain fields can be customized, the workflows themselves are largely fixed, which significantly limits the platform's flexibility. The Feature Request process is also ineffective. It feels like customers are submitting requests into a black hole with little visibility, communication, or evidence that feedback is being reviewed or acted upon. In addition, we've experienced frequent bugs and user interface issues. It's common to have to refresh pages, log out and back in, or repeat actions just to get the system to function properly, which disrupts productivity and creates unnecessary frustration. #### Reasons for choosing Eptura Asset Eptura sold us the moon. We were under the impressions that we could build out the software to meet all of our needs and make changes as needed. That has not been true #### Vendor response Thanks for taking the time to share such detailed and candid feedback, Adam. While we’re glad Eptura Asset has helped your team improve how you manage work orders and assets, we’re sorry to hear that your overall experience hasn’t met your expectations. We understand from your feedback that usability, flexibility, the feature request process, and the issues you’ve encountered with the platform have caused significant frustration for your team. We also appreciate you highlighting the gap between what you expected Eptura Asset to deliver and your experience since implementation. Feedback like this is important to us, and we’ll make sure the specific concerns you’ve raised are shared with our team. Thank you for being open about both what has worked and where your experience has fallen short. – the Eptura team Replied October 2026 --- ### Eptura Asset is worth the investment. - Overall rating: 4/5 - Reviewer: Daniel W. - Industry: Building Materials - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience overall has been good. Although their IT support responds promptly and is courteous, I did have a difficult time resolving one issue. It took quite some time and went through various people before being resolved. I think there should be a more intimate knowledge of the software for front line IT support personnel. They can answer most things, but if the question isn't specifically addressed in their Knowledge Center, it needs to be elevated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Eptura Asset overall is easy to use for populating assets, inventory, etc. and to use and navigate. It's great for organizing work orders and planned maintenance. They promptly responded when I submitted IT questions or help. #### Cons The Asset Module is a little clunky when attaching parts through the Parts Master. If you don't know the item number, you need to go back and look it up before adding. There should be a list of parts to pick from when attaching a part to an asset. The Knowledge Center needs to add more in-depth information about every module. Data can be exported to Excel, but you have to customize the formatting in Excel each time. A more streamlined export feature would be nice. #### Reasons for choosing Eptura Asset We could migrate from HIPPO and didn't have to populate everything. #### Vendor response Thanks for sharing such detailed feedback, Daniel. It’s great to hear that Eptura Asset has been easy to use and navigate, particularly for managing assets, inventory, work orders, and planned maintenance. We also appreciate your specific feedback around attaching parts, exporting data, Knowledge Center resources, and your support experience. We understand how important it is to be able to find information and resolve issues efficiently, and we’ll make sure your feedback is shared with our team. Thank you for choosing Eptura Asset and taking the time to share your experience. – the Eptura team Replied October 2026 --- ### Product good support is troublesome - Overall rating: 4/5 - Reviewer: Joseph B. - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. only been using for little more than a year so far but it has been good. dont like that my customer success managers have changed and now i cant get in touch with anyone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Asset is an easy-to-use program that's simple to navigate. the pages are laid out so that work flows smooth #### Cons i dont like having to attach the same maintenance plan to each asset. i have ran programs where you can creat a plan and attach assets to it. #### Reasons for switching to Eptura Asset Hippo is no longer supported. they went out of business #### Vendor response Thanks for sharing your experience, Joseph. It’s great to hear that you’ve found Eptura Asset easy to navigate and that the layout helps support your day-to-day workflows. We also appreciate your feedback around managing maintenance plans. More importantly, we’re sorry to hear that changes to your customer success contacts have made it difficult to get the support you need. We understand how frustrating that can be and will make sure your feedback is shared with our team. Thank you for taking the time to let us know what’s working well and where your experience could be better. – the Eptura team Replied October 2026 --- ### Strong foundation, but requires significant administrative effort - Overall rating: 3/5 - Reviewer: kaitlynn p. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Eptura Asset has become an important part of how our Facilities team manages work, but it took a considerable amount of setup, testing, cleanup, and process development to get it there. It provides a strong foundation for tracking assets, work orders, inspections, preventive maintenance, documentation, and accountability. However, the platform is not as intuitive or automated as it could be, particularly for reporting and ongoing system administration. Overall, it is valuable once it has been carefully configured and supported by strong internal procedures, but the amount of manual management required keeps me from rating it higher, and I still don't feel as if our team has reached the point I would like it to. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Eptura Asset gives us one centralized place to manage work orders, preventive maintenance, inspections, assets, documentation, and follow-up. It has helped our Facilities team create more consistent processes and improve visibility into who owns each item, what is still outstanding, and where additional follow-up is needed. I also appreciate that the system is flexible enough to support different asset types and workflows as our facilities operations continue to grow. #### Cons The system requires a significant amount of administrative oversight to keep the information accurate and useful. Many of the workflows, fields, and reporting options are not very intuitive, so our team has had to create detailed internal processes and workarounds. Reporting is especially more difficult than I would expect from an asset management platform, and it can be challenging to pull complete, usable information without additional cleanup. Some parts of the interface also feel dated, and the different modules do not always feel fully connected. #### Reasons for choosing Eptura Asset it seemed like the better solution, if workplace and asset were able to speak to each other like we were told, but they were never able to so we are right where we started #### Reasons for switching to Eptura Asset They weren't meeting our needs, were too mechanical or parts based #### Vendor response Thanks for sharing such detailed and candid feedback, Kaitlynn. We’re glad Eptura Asset has helped your Facilities team centralize its work and improve visibility and accountability across work orders, preventive maintenance, inspections, and assets. At the same time, we’re sorry to hear that getting to that point has required more administrative effort, workarounds, and manual management than you expected. We particularly appreciate your feedback around reporting, usability, ongoing administration, and the experience across different modules. We understand that you don’t yet feel your team has reached the experience you were hoping for, and we’ll make sure your feedback is shared with our team. Thank you for taking the time to provide such thoughtful feedback on both what’s working and where we can do better. – the Eptura team Replied October 2026 --- ### Robust Asset Manager - Overall rating: 4/5 - Reviewer: Dylan C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I think Eptura Asset is a great program and the customer support has always been very helpful when needed. If you have a fleet of units and are looking to use a program to help manage that, I would highly recommend Eptura Asset. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using Eptura Asset for 6 years now, it has been integral to maintenance operations. I appreciate that you can have an unlimited number of assets and parts in the system, where other products make you pay per asset. The scheduling feature is great and it's ability to predict upcoming intervals is impressive. #### Cons There are a couple of features that I wish were added in, mainly the ability to search parts for a particular asset. Looking back at past work orders for a particular asset is also a little cumbersome. #### Reasons for choosing Eptura Asset Price was the main factor as to why we picked Eptura. #### Vendor response Thanks for sharing your experience, Dylan. It’s great to hear that Eptura Asset has been an integral part of your maintenance operations over the past six years, and that you’ve found particular value in the scheduling capabilities and managing your assets and parts. We also appreciate your feedback around searching for parts and accessing past work orders. We understand how making these everyday tasks easier can improve the overall experience, and we’ll make sure your feedback is shared with our team. Thank you for your continued trust in Eptura Asset and for recommending us to others. – the Eptura team Replied October 2026 --- ### Eptura works like a boss - Overall rating: 5/5 - Reviewer: Ken F. - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had Eptura for years. This is our renewal year so I looked around at other CMMS programs, and while I found cheaper platforms, they were missing key features that I rely on in Eptura. We have renewed for another three years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the one stop shop for all the modules under one software umbrella. Assets, Inventory, PM's all tied together in the same setting. #### Cons The new mobile needs some feature work, but Eptura is actively making changes and with each app update, the app is growing stronger. #### Reasons for choosing Eptura Asset MaintainX did not include features without paying more that we already receive from Eptura. #### Vendor response Thanks for sharing your experience, Ken. It’s great to hear that having assets, inventory, and preventive maintenance together in Eptura Asset continues to provide the capabilities your team relies on. We also appreciate your feedback on the mobile experience, and it’s encouraging to hear that you’re seeing improvements with each update. Most of all, thank you for your continued trust in Eptura Asset over the years and for choosing to renew for another three years. We’re delighted to continue supporting your team. – the Eptura team Replied October 2026 --- ### A Powerful Platform with Extensive Capabilities - Overall rating: 5/5 - Reviewer: Paige B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a positive experience with Eptura Asset and enjoyed taking the lead in improving asset management at our company. Since fully adopting the system there has been a major shift in our core operational departments repsosnsible for maintenance and repairs. Depsite the learning curve for users we have been able to approach each module and tailor our usage and training in phases. We still have a few modules to uncover and embrace but the positive impact so far has been undeniable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability to centralize asset management and mintenance information for all sorts of assets instead of using the typical fleet management software/platform. The felxbility of Eptura allows us to configure assets, create custom fields and adjust work order processes in a way that suits our operational needs. A customabizable platform provides incredible value for money. One centralized system provides great visibility and moitoring of key business components beyond assets, such as parts usage, inventory monitoring, reprting for various areas, etc. Several different departments can find relevant information with verifiable records. The requests and notfication features also ensures that maintenance issues are properly recorded and acted upon instead of relying upon incoming calls that may go unanswered or forgotten. The requests feature and Operator Companion are also very easy to use. We appreciate the ability to issue accounts with unique passwords to ensure better security and accountability as well. #### Cons I think that Eptura Asset was overwhelming for staff originally due to the vast number of fields and opportunities for use. While this creates incredible value for money, it also makes user adoption difficult. However, the new mobile app allows technicians to enter more details to reduce the burden on adminstrative staff/full users. #### Vendor response Thanks for sharing such thoughtful feedback, Paige. It’s great to hear how Eptura Asset is helping your teams centralize asset and maintenance information, improve visibility across departments, and tailor processes to your operational needs. We also appreciate your feedback around the initial learning curve that can come with the platform’s breadth and flexibility. It’s encouraging to hear that taking a phased approach to adoption and training has helped your teams make progress, and that the mobile app is helping make things easier for technicians. We’re delighted to hear about the positive impact Eptura Asset has had on your maintenance and repair operations, and we appreciate you taking the time to share your experience. – the Eptura team Replied October 2026 --- ### Eptura Asset, your basic management system. - Overall rating: 5/5 - Reviewer: Joice M. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Eptura is good. I don't have many complains, it helps me manage the work and when I need support they always help me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a simple system, easy to use and manage our stuff. I still think that there should have some more actions that would make the system even easier. #### Cons The Financial Metric on the Invoices KPI. It doesn't give you the basic information about your Invoices. #### Vendor response Thanks for sharing your experience, Joice. It’s great to hear that you’ve found Eptura Asset simple and easy to use for managing your day-to-day work, and that our support team has been there when you’ve needed help. We also appreciate your feedback around the Invoices KPI and opportunities to make the system even easier to use. We’ll make sure your feedback is shared with our team. Thank you for taking the time to share your experience. – the Eptura team Replied October 2026 --- ### Manager Plus is the best! - Overall rating: 4/5 - Reviewer: Cole R. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The best thing about Manager Plus is being able to keep track of equipment and the fleet vehicles all in one place. Being that I'm handling both in my position it is a very convenient program and it's fast! Never seem to run in to slow running windows or lag. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is very user friendly and in my opinion is easy to setup. #### Cons What I like least about the software is the reporting side. It is glitchy from time to time although it is very useful. --- ### Ease of Use - Overall rating: 5/5 - Reviewer: Justin M. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Efficient costing of unit maintenance to determine life cycles and assist with life cycle management; ease of use for a broad range of employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Work order generation from PM tracking is effortless; parts/labour allocation is seamless and efficient. Ease of use of the entire system is a big selling point for us, the layout is intuitive, adding/removing assets, tracking maintenance requirements are all simple tasks. #### Cons Work order tasks can be clunky - inability to modify task titles (IE - generic task groupings like "Electrical - Lamps/Wiring/Etc" or "Suspension"). Adding notes TO the task is effective but does not display with the task specifically, but on a separate section of the printed work order referencing the task number. Component specific or VMRS style coding would be more effective for tracking component failures and tasking of the technician assigned. --- ### HAPPY FIRE MECH - Overall rating: 5/5 - Reviewer: DAVE T. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. THIS IS A WELL ROUNDED ASSET AND MAINTENANCE PROGRAM. IT IS EASY TO USE, SUPPORT HAS BEEN EXCEPTIONAL #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE WAY REQUESTS AND WORK ORDERS INTERACT WITH EACH OTHER. THE NEW INSPECTION SOFTWARE IS A NICE TOUCH. #### Cons I WOULD LIKE TO SEE THE INSPECTIONS HAVE A OPTION TO CREATE A REQUEST INSTEAD OF A WORK ORDER. THE BAR AND QR CODE PRINTING TO A LABLE MARKER IS NOT THAT GREAT. #### Reasons for choosing Eptura Asset THE COST AND HOW IT WAS SET UP #### Reasons for switching to Eptura Asset THE COST #### Vendor response Thank you for the kind review! We will pass the kind words on to our support team. -Nicholas B. Customer Marketing Manager Replied July 2021 --- ### Asset management software - Overall rating: 5/5 - Reviewer: Terry T. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has helped streamline our asset management and minimize downtime across all our sites. The whole company can view performance of our assets, utilization rates, track work orders and status of them all in one portal. Our site managers use information to track costs and to budget for the future ultimately to figure out where we can save and where to invest. It’s help us meet company goals on sustainability. We can extract data and run reports on what we need to be able to make those decisions backed up by the data #### Cons Requires training to get teams up and running and familiar with it but if you put the time/effort into it you will start reaping rewards the more you put in the more you get out #### Vendor response Hi Terry, thanks for the great review! We're glad Eptura Asset has streamlined your asset management across sites and enabled data-informed decisions. To support your team's training needs, we recommend checking out our Knowledge Center (customer.eptura.com). It contains product guides, how-to guides, and best practices to help you maximize our system's potential. If you have any specific questions or need assistance, please reach out to us via the Support Portal. Our team is here to provide training and support as needed. The Eptura Team Replied December 2023 --- ### Lack of support - Overall rating: 1/5 - Reviewer: richard m. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. very negative #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros it is a good tool if it works the way manager plus team wants it to be - when introduced to the new M+ from our stand alone - it barely came out of development - if you work with ecel files and able to run a query - it provides alot of inof #### Cons to many interruptions - hear the same thing over and over for the last three years, we are working on a fix - yet they raise the price of the tool yearly - spend to much time to make it look "pretty" know that the tool has more than enough operating problems - training tools are not worth it - they give a 50 foot level and expect folks learn from it #### Reasons for choosing Eptura Asset did not select - was already here --- ### Lexington Manufacturing - Overall rating: 3/5 - Reviewer: Sean E. - Verified reviewer: Yes - Industry: Warehousing - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Horrible, I have been calling and emailing for over a month to receive an explanation of a rate increase from previous year as well as a signed copy of our upcoming contract for our accounting department. Without this I cannot issue payment. The lack of response is creating a issue that is making me look like I'm not following through and making some question my position in the company. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It was already established when I moved to this company. #### Cons The customer support is the worst I have ever worked with. --- ### Works but lacks customer support. Loss of data when changing from old Managers Plus to new "upgrade" - Overall rating: 2/5 - Reviewer: mark f. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. creating issues, nothing solved. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros nothing, will not even update services after setting them up and perfoming them thru the w/o system. #### Cons they put a lot of bs graphs....to make it look like you're getting something. The system is a joke with the lack of support. They have a chat box which never understands your question, no live help!! #### Reasons for choosing Eptura Asset we didn't have other as just stated, we crossed from your old product to this one. MISTAKE --- ### Cant review the new software because its ridiculously difficult to get a quote for it ... - Overall rating: 2/5 - Reviewer: Bryan O. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Significant room for improvement #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros That it is a little better than simply having an excel spreadsheet #### Cons Organization of the lists by different categories/types/fields/etc. was very limited and report creation was annoying for the normal consumer. #### Reasons for choosing Eptura Asset Directors friend recommended the product so he forced it on us. --- ### Manager Plus - Overall rating: 5/5 - Reviewer: Loral L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered has made setting up our Inventory alot easier, Being able to see all our repair requests daily has made my job alot easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Friendly, training other employees on this system is easy #### Cons Doesnt work in sync with other software we use at our company --- ### Classic was leaps and bounds better than the cloud app. - Overall rating: 3/5 - Reviewer: Josh B. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Since switching to the cloud based application, the app has been buggy and less operable than classic. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros The UI looks very polished and nice. #### Cons The alert boxes pop up over other buttons and you can't press the buttons until the alert boxes disappear. --- ### add some more features for ease of use - Overall rating: 5/5 - Reviewer: Zuneera Z. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use ManagerPlus Knowledge Center is really helpful excellent customer support! 10/10 Traceability can go paperless #### Cons It would be nice to have the following features added to Lightning: Ability to link existing WOs to PO Ability to link Asset IDs to PO Certification Module added to the Lightning Platform instead of having to go to Classic Customizable WO Note Types as you did in Classic Option to hide some fields so you can customize what appears on the printed WO; example: if there are no "Parts" added to the WO Option to "Copy Asset" in Lightning #### Vendor response Thank you for the review, Zuneera! I will pass the kind words on to our team. Nicholas B. Customer Marketing Manager Replied July 2021 --- ### Bad Experience - Overall rating: 1/5 - Reviewer: jhon c. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Data missing, poor technical support #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing from the first day the data that was transferred was not complete #### Cons nothing from the first day the data that was transferred was not complete #### Reasons for choosing Eptura Asset I had no other choice #### Reasons for switching to Eptura Asset the bad one I know is better than the new one that works slowly and constantly loses data --- ### Great tool for fleet management and affordable. - Overall rating: 4/5 - Reviewer: Ken M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Manager Plus has been used in our school district for over 15-years and we have no thoughts of looking anywhere else. Great product with impressive follow through from their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support!!! Great support from the team and usually have issues addressed within hours. #### Cons I wish some steps were easier to negotiate. #### Reasons for choosing Eptura Asset n/a --- ### Solid and evolving software - Overall rating: 5/5 - Reviewer: Adam A. - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It gives our fleet crew chance to manage all assets and be proactive with all schedule vehicle maintenance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We started using Manger Plus 20 years ago when it was DOS based application. Over the years software has been converted to a user-friendly GUI application, users feedback was incorporated into product's functionality. You can create user defined custom fields which is very helpful. Great search engine. Recently we integrated it with our Active Directory, user can log in to the application with their Windows creds. Quick and responsive US based support is a BIG plus. #### Cons Sometimes reporting provides too much info. Besides that, it is a great product. 20 years in service and counting. --- ### Don't walk away from this software, Run! - Overall rating: 1/5 - Reviewer: Jack S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. To say that customer service was bad is not accurate because it would imply that customer service actually exists. I personally tried unsuccessfully for months to speak to someone in sales or customer service regarding availability of modules that would tie with our vendor system. I could not get a call back or email response. My first attempts were during the height of Covid so I tried to be patient. After several months, I gave up on them. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I'll let you know when I find something I like #### Cons The entry of new pieces of equipment was cumbersome and customer service would not respond to our efforts to find a better way to add each new item. #### Reasons for choosing Eptura Asset One of our managers had some experience with ManagerPlus at a former job and recommended it. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/managerplus-profile/reviews/?page=2) --- Eptura Asset Reviews, Pros and Cons - 2026 Software Advice