--- title: "MAPCON Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MAPCON. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MAPCON is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/mapcon-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [MAPCON](https://www.softwareadvice.com/cmms/mapcon-profile/) / MAPCON Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/mapcon-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/mapcon-profile/alternatives/) # MAPCON User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 141 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.6/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 49 reviews (35%) - 4 stars: 74 reviews (52%) - 3 stars: 13 reviews (9%) - 2 stars: 4 reviews (3%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Overall it would have been cool to learn and use if I had continued my accounting degree. ## MAPCON customer reviews Showing reviews 1-25 of 141 (page 1). ### Huge Benefits For Our Maintenance Team And Fantastic Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mapcon is very useful for our maintenance team and allows for tickets,inventory,problem management and issue tracking. it is easy and support is fantastic to work with #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Absolutely amazing support,easy to work with and they know their product #### Cons Has a very classic look to it, to me that is not a big deal, but some users expected a clean fancy look --- ### Why MAPCON - Overall rating: 4/5 - Reviewer: Mohammed F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Manage Maintenance aspects from all side, financial, cost, warehouse, labor .. etc #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy, Functionality rich, Many modules, fast, requires little processing power... Good from most aspects, The unlimited requester, Email transfer to work request, Scheduler #### Cons Price dependent on no of Assets/locations .. but Prices stays within the low range --- ### Great Company - Overall rating: 5/5 - Reviewer: Ray S. - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Good experience , have talked to the head ups when I have issues and they work around the clock #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good customer service , good implementation #### Cons No cons , company has had a good reputation with me soo far and we have been with them for over 11 years --- ### Great Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Mapcon software has changed our business and decreased our overall emergency breakdown calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to setup and easy for my maintenance staff to use. #### Cons Could be easier to jump between windows. --- ### Not for all manufacturing companies - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We try to use it as the maintenance management module, for this it is useful in the handling of work orders and documentation, but we could not link it with SAP in any way so we don´t use it 100% #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros If you use it in your company from the beginning, it will be great, because its capacity is robust to cover all the management, both maintenance and human resources, supply chain and asset management. #### Cons If you already have some management software in any of the areas, it does not allow you to link them. --- ### Mapcon Review - Overall rating: 4/5 - Reviewer: Bryan S. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered The software has been very user friendly and has functioned well for our growing company. The reports are easy to use and provide information that is necessary to find problems in our equipment. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use #### Cons Could do more functions. --- ### Slightly complex, but overall excellent peice of software. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Building Materials - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the fact you must identify who is raising a request on the system, in a arge company this really helps with identifying who to contact should any issues/questions be raised from the request. The management of work and alloction of tasks is a brilliant feature with this software, for this alone I highly recommend it. #### Cons I personally find this software quite complicated to use, it took me quite some time before I was able to understand all of the different functions on it. I hadn't actually realised there was a proper training course available to teach you how to use this program, perhaps if I had taken this course it might not have struggled. --- ### Mapcon is working for us. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mapcon has put us on the path to lower our downtime, raise our PM system quality, and not have to look at an empty shelf when parts are needed. And the software support staff is quick to respond to needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows you to keep a lot of info and access it quickly and easily. #### Cons I should have started using it sooner than I did. --- ### Good Efficient Software Program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Report menu and the ability to create/edit reports to fit everyone's needs was very good. The menus were very functional, they were easy and quick to move through. #### Cons It did take some time to learn how to edit and build reports, but they have a great customer service team that was there for me every step of the way. --- ### Great tool for building maintenance - Overall rating: 4/5 - Reviewer: Shivakant D. - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use product and very attentive staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is able to do MOST of the things that a Maintenance Management program should do. It is an affordable program yet it is packed with features that solve common challenges faced in building maintenance and asset management. --- ### Easy set up and use with world class support - Overall rating: 5/5 - Reviewer: Randy T. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used other for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend this product if you have to manage facilities or repair orders #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As someone who set up, upgrades and supports the product I love the support the most. Once or twice over the years I have had to update the server and getting this product back up was easy. they offer to remote in to assist at no charge. the developers are in house which makes it special IMO #### Cons its java based, java updates can cause issues. it runs on sql which can put a little stress on a server if it shares resources, but product is light and run tons of other stuff on same box. #### Reasons for choosing MAPCON price and familiarity this company has been around longer than Microsoft. --- ### Review of MAPCON customer experience - Overall rating: 3/5 - Reviewer: Gyodi O. - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I am the MAPCON admin at my company, and I have had a mixed bag of experiences with MAPCON. I find the software interface to be difficult to navigate, antiquated, overly complicated, and non-intuitive. On the other hand, it has been very reliable, and to my knowledge, the database has never gone down. The fact that it is so complicated means that It also has a great number of options, if we decided we needed them. Customer service has also been a mixed bag. I have not yet found a problem that could not be solved by customer service, and the person I work with has always been courteous and pleasant to work with. On the other hand, followup is severely lacking, and I have to be the instigator to get any work completed or problem solved. For example, I was told that a new update for MAPCON was coming out back in April or May, and that I would be contacted about getting that update in place. I never heard back about, and now it is October. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It does what is says it will do, and is reliable. #### Cons The difficulty in figuring out how to use it, both as an administrator, and as a general user. --- ### LITE Version not great - Overall rating: 2/5 - Reviewer: David H. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Get what you pay for. Lite version, no technical help without paying extra. Can't set default view order in any lists and there are way too many mouse clicks I the work flow. For those that are using it for the first time, it may be perfect, but those that are familiar with asset management software and work order related software will immediately see how the work flow is clunky. It does give me a way to catalogue work orders and assign them on a very basic level, so for that I guess it is what it is. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Allows me to associate equipment to work orders. Something I can't do with Free software found elsewhere. #### Cons The many mouse click work flow along with not being able to have a default list view in all areas especially location pick lists. --- ### Mapcon is a Great Software for Industrial Maintenace - Overall rating: 4/5 - Reviewer: Hector R. - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are TS16949 (Automotive Certified) company and Mapcon is our main software for Maintenance control and Calibration Matrix. Besides being a great and easy to use tool for us, all the customer and registrar audits have been impressed with the level of control and accuracy that we have. Definetively a great decisio to use it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, very powerful application. #### Cons A liitle pricy --- ### Review Survey - Overall rating: 4/5 - Reviewer: Travis M. - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using mapcon for about 4 years now. Being in the system every day I have found many ways to do things and complete tasks that I need to do. I find it to be a good system and the customer support has been great every time I have contacted them. Thanks again for the support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Service #### Cons nothing as I have not used any other software. --- ### Love the system!! - Overall rating: 4/5 - Reviewer: Romana R. - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Mapcon makes our experience as a facilities team easier to control and organize. The PM's keep us on track with our equipment and lets up trail all projects from start to finish! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PM system that automatically reminds the team of what is needed at that time. #### Cons The fact, that we have to buy multiple license to use. --- ### Mapcon review - Overall rating: 3/5 - Reviewer: Megan V. - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support techs are helpful but not always knowledgeable about the business needs. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Auto emails POs to vendors. Integrates invoices with accounting software. #### Cons The reports are not good. Difficult to get information "as of" a date. --- ### Maintenance Manager - Overall rating: 4/5 - Reviewer: Jamie D. - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. typical maintenance work management and inventory management #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use for every day use in maintenance work management #### Cons some times difficult to navigate when trying to gather reports --- ### love it - Overall rating: 4/5 - Reviewer: adam s. - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. customer service is great #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros keeping track of our equipment and getting emails when pm's are do #### Cons little hard to use at first but you will get the hang of it --- ### Mapcon 8 months in. - Overall rating: 3/5 - Reviewer: Richard W. - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mapcon is not as user friendly as expected. The reports are not customizable without paying an extra programming and maintenance fee, they do not report as selected by there menu. This software takes a lot of resources to manage. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The emailing of work requests by plant personnel. #### Cons Reporting is not very intuitive. requires a lot of time to manage this software. #### Vendor response Hi Richard, Thank you for leaving this review. Our programmers are focused on enhancing the reporting tool currently. In the meantime, please call us if you have any questions. -Diane Replied November 2016 --- ### MAPCON is a great tool - Overall rating: 5/5 - Reviewer: Michael L. - Industry: Medical Devices - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Great maintenance tool. Easy to use and great support. Love the work history and report capability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Work order based system. History and cost tracking. --- ### Just what we needed - Overall rating: 5/5 - Reviewer: Helene M. - Industry: Libraries - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We are a small operation but needed a system to track our maintenance work order and PMs. We could not spend a lot of money. Mapcon fit the bill perfectly. It is easy to administer, affordable and functional. For our small operation, we do not use all of the features that is afforded by Mapcon. However, they are available if needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. --- ### mapcon lite for tedd wood llc - Overall rating: 5/5 - Reviewer: howard k. - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered purchased the lite version and have been very happy with the support and the overall content of the software. I have used some of the more expensive CMMS programs and Mapcon has the same features at a substantially lower price. I would recommend this software to anyone trying to set up a PM program on a budget. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros price, easy to use, --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Don C. - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Working with Mapcon for 5 years, we received the Mapcon Users group Outstanding Achievements Award in 2015 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use --- ### Lafayette General Health - Overall rating: 5/5 - Reviewer: Judi C. - Industry: Hospital & Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We have information at our fingertips. As long as the information that is put in is accurate, we get accurate reports. The reports we have gleened from MAPCON have helped us to pass our Joint Commission Surveys over the past 20 years. #### Cons Nothing specific. If I had to pick something, I would say that when trying to edit frequencies my system is slow at times; however, I don't know if it is on my end since it is hosted on our server or on MAPCON's end. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/mapcon-profile/reviews/?page=2) --- MAPCON Reviews, Pros and Cons - 2026 Software Advice