IBM Maximo Software


Maximo Asset Management by IBM combines asset management with maintenance management. From a single system, companies can monitor and manage the full life cycle of their enterprise assets, including facilities, communications, transportation, production, infrastructure and more. This centralized functionality ensures that users have visibility and control of asset conditions and processes while increasing productivity and lowering downtime.

Maximo is deployable on the cloud and or on premise and is accessible from almost any device. There is no software or hardware to install or maintain and systems administration and regular updates are included with the software.

Maximo includes a full suite of tools, including asset and inventory management, predictive and preventive maintenance, and work order management. Online support resources and training pages allow users to expand their product knowledge at their own pace. Reporting, KPIs, and dashboards help administrators collaborate and view trends.

Database configuration
Database configuration

Database configuration

Service desk agent

Service desk agent

Homepage

Homepage

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



48 Reviews of IBM Maximo

Overall rating

4.0 / 5 stars

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Dominic from Sentz Consulting

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Best in class EAM

Maximo is a very complex system that can be configured to your exact needs. While there is some upfront learning curve, once you get the hang of it, you're only limited by your imagination as to what you can solve with Maximo. We've tracked everything from people, to refrigerant, to timecards, to schematics, and so much more.

Pros

Maximo can do EVERYTHING. And if it can't, you have the tools within the product to build it. Maximo has a multitude of add-ons, industry solutions, etc. that add functionality to meet the needs of nearly any industry or use case. We've been implementing Maximo at clients of all sizes for years now and never had to tell a customer "No, it can't do that".

Cons

The only drawback for some customers is license pricing. Compared to the rest of the market, IBM is in the higher end, but you get what you pay for and much more with Maximo! Also, IBM's COTS mobile solutions to interface with Maximo are a little lacking, but there are a multitude of 3rd party solutions that will work even better.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Best software for Asset Management still, but needs continued investment to remain leader

Pros

- Industry Solutions, specific for each industry.
- The product is definitely the most mature.
- Extremely flexible.
- User groups for my industry, great to share best practices

Cons

- Still expensive, but it is the premium product.
- Customer support is ok.

Review Source: Capterra
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Functionality

September 2018

Robust FM software

Pros

Tracking of work orders and service requests is great, also assigning job codes to preventative maintenance plans and labor hour tracking.

Cons

Ability to make changes or customizations to software

Review Source: Capterra

Marshall from York University

Industry:  Education

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Least usable software for inventory, I have used

Seems that if I wanted a 1980s interface, I would have kept my old Comadore

Pros

Good for creating a spread sheet . Nothing more to say.

Cons

Very difficult to add any other search when inside of your inventory. Has about as much intuitiveness built in to it as a rock has.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Not user friendly

I use it for time sheet tracking, purchasing processes, and other processes.

Pros

Maximo has a wealth of functionality built in which means you can do more with a single program. This allows for a single point of use program which is potentially more efficient.

Cons

This software is not user friendly at all! I have used a lot of difficult software but this one is the least user friendly I have encountered in a long time! It really detracts from the positives of the software.

Review Source: Capterra

Mark from Custom Engineering

Industry:  Manufacturing

Number of employees:  201-500 employees

Ease-of-use

Functionality

August 2018

Maximo

Pros

-Extremely customizable and flexibility to enter any information deemed necessary by your organization
-Strong support team
-Enterprise level allows for large scale asset tracking across multiple branches of the company

Cons

-Expensive but get what you pay for
-Can be confused by all of the bells and whistles when learning functionalities for the first time

Review Source

John from Brill, Inc.

Industry:  Food and Beverage

Number of employees:  201-500 employees

Ease-of-use

Functionality

July 2018

Maximo Review

Pros

Once your learn how to use all the functions, a very capable system for WO's, parts, etc. Used it on a daily basis.

Cons

It took some training on how to use it properly. There are a lot of features, not sure if you could really use them all.

Review Source

Alonso from Personal Organization

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I used maximo for 6 month, a great solution but difficult to used

Pros

Amazing integration capabilities. In addition, the solution has many features in the box that accelerates the adoption

Cons

It is difficult to use, because it has many funcionalities. Additionally, the user interface is very recharged

Review Source: Capterra

Luigi from Sansottera SAS

Industry:  Other

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

The state of the art in IOT sw for controlling plants, buildings, equipments etc.

Pros

IBM Maximo is the state of the art of the software controlling buildings, plant, equipements. It's the real Internet of Things

Cons

No major cons for this software, except the direct support from IBM; it's a little slow and it's better to be in touch witha skilled reseller.

Review Source

María José from Cargill

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Very powerful software, perfect for medium to large industries.

Pros

What I like the most is: traceability, functionalities, conectivity. If you feed the software with good information, it will be a powerful tool for your company. You can keep track of a lot of things in one place. Perfect for maintenance management. Everyday I learn something new about it.

Cons

What I like the least would be the ease of use, interface is not very friendly for user, in my opinion. When you learn two or three things you start understanding how every module works, because it's similar, but some things don't really make sense at the beginning. And some functionalities work better from one browser to other, so I keep changing browsers (from Edge to Chrome, for example)

Review Source: Capterra

Jaime from Bombardier Transportation

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Asset Management tool

Great asset management tool

Pros

We use this tool every day to keep track of the status of our assets (trains) great tool to help stay in control and be in the know regarding your business

Cons

This is good for a large company such as ours but for a smaller business it wouldn't be as necessary although would still be useful

Review Source: Capterra

Kenneth from GSA

Industry:  Real Estate

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

This system is to Expensive and Complex for unless your business is Maxim

Stream line the data base make it more user friendly put some training videos online for everyone to use for free. The system is for companies that have computer geeks not to maintenance people who are alawys getting budgets slashed.Keep it simple stupid most of the time it's a flashy front program and the real work is done with excel,word or Google products.

Pros

The name is short. It looks good it is web based the icons are bright the drop down menus help.The customer services is great as long as you pay the fees
Not worth it other programs compete at a fraction of the cost.

Cons

To complex a system for most businesses you have to have a staff dedicated just for the system. 450 page manual that never gets read who has time. Companies use it for show no for work because it takes to long to learn it and if you have a problem with it your stuck. Labor intense system others can do with petty cash funds.

Review Source

William from Sodexo

Industry:  Field Maintenance

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

A very positive experience with Maximo.

One of the more complex CMMS systems on the market today.

Pros

The program is very robust. It is deep in that you can drill down and be very specific as to the type of reports you can generate. It's PM capabilities allow you to create a huge database.

Cons

The program is not particularly user friendly. It requires a good deal of training for both data entry and to generate reports.

Review Source

Andie from Michigan Economic Development Corporation

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Application Developer

Out of the box features were fantastic.

Pros

I mostly like the functionality and the custom features. There are a lot of out of the box features, but you can still customize when you need.

Cons

I least like that this is an on prem software. This requires all of the general on prem needs where a cloud tool saves so much infrastructure headache.

Review Source: Capterra

Ali from GSA

Industry:  Government

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Good product

None

Pros

Well reputed software as it is built by IBM. Good customer service and support. HAS kit of modules and features.

Cons

The licensing fee is quite high. Its an expensive product. Not highly customizable. It includes many features that one may not use.

Review Source

Nathan from Fibernet Inc.

Industry:  Telecommunications

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

September 2017

Versatile Program

Pros

The Software is the most advanced you can get out of a CMMS, it features more than you could ever ask for and should be on the higher rating of things, but there are still some things that hold it back

Cons

Maximo has some of the most advanced features, too many features. Doubtful that companies will ever use every feature offered. The price is extraordinarily high, probably due to being so feature packed, but with cheaper software doing everything you would need Maximo is over the top, somewhat unnecessarily

Review Source

Alejandro from Viewnext

Industry:  Oil, Gas and Energy

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Good customization capabilities

Pros

Good customization capabilities using application designer and data base configuration
Easy to integrate with other systems with MIF.
Very intuitive user interface

Cons

Deployment can be complex
Good consulting skills are key to success.
Licensing model could be complicated.

Review Source

Tara from Sisters of Charity of Nazareth

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Maximo Review

I spent 10 yrs using Maximo for a previous employer. The desktop version is very easy to use. There were several issues getting ipads to sync up the correct inventory numbers.

Pros

The functions that I needed worked very well

Cons

There were a lot of functions that weren't needed. Needs more customization.

Review Source: Capterra

Dale from Supervalu

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Features and functionality

Managed maintenance shop of 60 employees. Able to utilize cost per hour, tracking hours and cost. Would like to see ease of reporting.

Review Source: Capterra

Richard from SUPERVALU Inc

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Director of facilities

Not very user friendly at the technician level. The need to create multiple work orders for every task leans the system to not use this functionality.

Review Source: Capterra