I believe that I have worked with this program a lot and its user friendly. You get all the information you are looking for in the reports which helps shape the way the departments run.

I really enjoy how easy the site is to use and teach others. The reports are accurate and keep the company up to date with guest satisfaction.

There are sometimes a lot of updates in the middle of a shift causing a break in service. Our business is 24 hours so this does not happen often but still can.

The overall condition of our 60m catamaran that can carry up to 130 people is in much better condition than ever before now that we are using MaxPanda to track and manage the planned maintenance. I still run a shadow file system in Google Drive for all the details I have for all the system assets on the ship. I would prefer to keep it all in MaxPanda, but give the attachment file size limits, limits of orgnanizing attachments, and limit to seeing total asset history in a snapshot, I haven't been able to migrate away from the Google Drive. Also, I have the impression from our team that is it tricky to track history of assets that are part of other assets - ie the starting motor on the main engine might be its own asset with purchase history and service requirements - but if a new chief engineer is looking at the service history of the main engine, it is cumbersome to also have to look at the history of all the associated/related assets. As a non-profit organization, the price point for MaxPanda has been really important. We also use MaxPanda in our landside campus's and it is great to have a common platform across all our locations.

MaxPanda has improved lot over the last two years. I really appreciate that they continually make updates and are quickly responsive to request for help. When we first starting using the Android version, entering new work orders was really glitchy - particularly when scanning the QR code. The information started as pre-filled but then deleted and had to be re-entered. And the field name bars were too short and we couldn't read the full descriptions so I was not possible to know which pre-filled entries to select. I hadn't used it for a new WO in a long time, but I did earlier this week and all the old problems were gone and it was actually super smooth and quick.

Last week tried to upload pic attachments to an asset from my Samsung S10. I had renamed the pics on my phone, but the attachments saved with some other file name showing a date/time. When I did the same process through Chrome on my laptop, the renamed files saved with the correct new names. MaxPanda doesn't seem to handle PM's based on hours very well. Ie, if a machine needs service every 500 running hours. We have been able to put together some work arounds, but it doesn't seems inherently smooth. Also, the 10 Mb attachment size limit is annoying. Some of the pdf manuals for certain assets exceed 10Mb, and it limits our use to not be able to put them in there. Also, it would be nice if we could make folders within the attachments, particularly for assets. I haven't tried myself, but from talking with our team, it sounds complex if we want to look back at the history of an asset (ie a main engine looking back over several years) If we could make attachment folders, then I could have one for each year to track photos, parts invoice etc.

horrible!

Nothing good tosay about this software at all

It is always slow, always kicking you out in the middle of doing work thus wasting valuable time, updates are never meant to improve things for users, always have to adjust the filters because it never goes back to the one that you are working on when you refresh the page, we are never told that there are issues - it would be nice that instead of getting the updates emails which doesn't help at all; that we get notices when it is down

The training guides that comes with the software makes everything easy. Maxpanda is very easy to learn, and people don't need lots of training to get started. Maxpanda allows users to schedule work orders. This is important for users who are not always on seat or users that easily forget. They can easily schedule work orders to make sure everything is done when it is needed to be done. They bring value with each new update. Even if you don't use some of the new features at times, it's nice to know they are constantly improving their product. The live training made it easy for our employees to get used to the software. It has also improved our company's productivity. The mobile phone App is unique. It keeps you up to date and makes sure you don't lose any work orders. Maxpanda has no upfront cost which is really nice. Very happy with the fast turnaround response time.

Great mobile app (Android, iPhone, iPad). It's a great investment and a huge alternative to other management softwares. It meets the budget for software compared with other softwares. What I love most about Maxpanda is the push notifications for new work orders. Getting a push notification when you have a work order is a great feature. It makes sure you never miss any work order. The ability to access Maxpanda on desktop or smart phone or tablet makes it a unique software. This means you can do whatever you want to do wherever you want to do it.

Auto emailed reports to admins is not available. Neither is the ability to integrate our accounting package to the database. I believe this is on their roadmap and should be exciting to review it.

Implementing Maxpanda into our Tourism Business as a site and asset management tool has created countless efficiency gains across all areas of the business. The software provides the perfect balance between being simple enough to be user friendly, whilst providing the more complex functions to meet specific needs. I researched many of the other cloud CMMS solutions available and am extremely happy with the outcome. Before signing up I was concerned about access to customer support however all contact between Maxpanda and our administrator has been of the highest standard for any subscription based cloud service I have used. I highly recommend Maxpanda as a solution.

We are yet to come across an issue with maxpanda that their support team have not been quick to resolve. If there was any area for improvement it would be in their online library of tutorials to provide access to a more in depth explanation of the full suite of functions.

We use Max Panda, almost exclusively, for collecting, organizing and assigning work.

I like web platform. No huge data base to house and manage. The value for cost is great. I also like the ease of submitting and assigning a work order. The app is good too. I like to the ability to enter work orders from the field, right as i see the issues. I also appreciate that our field staff can view the work order almost as soon as it is approved. Max Panda is very versatile and can do much more than I have time to implement.

Max Panda is very versatile and can do much more than I have time to implement. Although I can see the useful aspects of the modules, the inventory and parts management portions are not as user friendly for me and do not get used as they should. I would like to be able to create invoices for work that we perform to send out to our customers.

you can track work orders easily. I use this to see what is currently going on in each department and can see statistics on each work order. very easy to maneuver around the website, customer service is always very quick to respond through email. there used to be glitches every once in a while, while filling out a work order (specifically while picking some items from the drop down menu) but that was quickly resolved and fixed! the maxpanda app is also easy to use, especially for our housekeeping team and any other department that is out on the field and can't access their computers. overall, I definitely recommend maxpanda, especially for daily use.

slight learning curve but very easy to use once you get familiarized with the program.

Our work orders and PM tasks don't slip between the "cracks". They may not get done, but they are still on the list.

We use the software just for the work orders and Pm tasks. It allows work order communication between all the maintenance employees.

There are many other functions that "clog" up the views, like payroll tracking and simple accounting function which should be tracked by other systems. These functions don't allow full integration between payroll systems and accounting so for us it would mean double entry and that's not worth the extra time it takes. I wish we could turn some of these items off. There is an inventory function which we would like to use but it doesn't work the way we need it to.

After using this software on a daily basis, it is very helpful in keeping track of history of work orders. In the resort industry, this is useful when needed to find maintenance issues for certain rooms/buildings.

This software can sometimes have hiccups. It has frequent downtime and several updates that require a reboot of our mobile apps.

Very easy to use especially when we need maintenance works to be done within our building level premises

The ease of logging work orders to get maintenance works actioned

Loading of the site can be a quite long wait. Also lacking more filter options

We now have a complete asset list and PM's are not being forgotten. PM's are done with proper written guidance to personnel.

Once you get familiar with it, you can keep track of a lot of instant data. It does a great job of alerting everyone involved on a timely basis.

I can not find a good manual-type of help for screens and looking up things, such as copying asset info or PM schedule to start a new one. As far as I can figure out, I have to start from scratch and reenter all data for an identical or similar asset/process. The help screen is not expansive or detailed enough. We also need more basic specific reports such as overdue WO's in specified time frames. The last thing is that PM's do not start countdown to the next PM, from the date completed. This sometimes causes 6 month PM's to turn into 2 or 3 month PM's because of a hold period or downtime between PM's. Timers should start only when a WO is completed/closed.

Keeps our work orders from getting lost in the paperwork. Don't like the inventory portion, would also like to turn off certain functions of the software. To me it's getting "bloated" with alot of functions that don't seem functional.

We just use the work orders and PM's. Very easy to use these portions of the software. Our maintenance crew finds the software very functional as well. Keeps our work orders in front of us.

I don't like all the other stuff they pack into this software, would be nice if these other options could be turned off. Would like the inventory part to work better but I guess we are the only ones. Overall, good for the price.

While the software company is relatively young compared to other systems that have been around the block a few times, MaxPanda has probably 80% of the features that the big guns have but for a fraction of the cost. The decision for people to make is if the missing 20% is worth all that extra money. For some, they may not be able to operate well with some of the missing features. For others like my organization, the cost-benefit made sense for us to use MaxPanda. The other reason I like this company is that they have adopted an agile method of software development. Literally every month they are releasing new features and improvements. They are one of the few companies that regularly prove that they deliver what and when they promise something. They also do listen to their customers. If you have a feature request that makes good business sense (i.e. win-win for both parties), they will likely put it on their R&D list.

Cons are some missing features you might find in the larger, more established (and expensive) CMMS software such as predictive maintenance, customizable graphical dashboards, comprehensive energy management, facilities management, and capital planning.

Overall experience is great with the exception of the keyboard for iOS, and sometimes it’s difficult to find things for the first time. Once found it’s easy to use and makes sense, but the initial find is sometimes tricky.

I can edit everything on the go and create tickets on-site. The app requires a couple extra steps than the online site, but nothing crazy or overly time consuming.

For iOS, in the app, the boxes for typing do not allow auto correct and standard features. Such as auto correct, word suggestions, and auto caps after a “.” Not sure why this issue occurs, but I end up with typos and incorrect capitalization because, let’s face it, we have all become dependent on auto correct.

Have been using Maxpanda for a few years now and the software gets better every single month. The only thing stopping me giving it the full 5 stars across the board is that there are a few features that are still not quite ready but which I know are on the way.

Very cost effective compared to other software. Great customer service. Software development is constant and rapid so no hanging around for a year waiting for new features.

No purchase order module (although I know this is being worked on for release shortly).

Relay tickets to runners efficiently.

Ease of use and quickness. App use. I use this daily so reliability is key. Most issues are addressed quickly. The App is easy to use for multiple languages.

Sometimes servers crash and minor notification bugs. too many steps. No auto fill for room numbers to buildings. I would like a feature to fill in building when entering room number.

Ability to check each of our Buildings, Vendors and/or Locations. singularly. Ability to retain images in the Cloud per Work Order

Software provides quick and detailed look up in a cloud base system allowing for immediate response to client and service provider request, issue tracking.

Currently "App" functionality does not match easy of "PC" use. App does not allow for accessing "Building's", Vendor and/or Locations where PC access does